Information Technology Resume Samples and Examples

  •  Gathers, and documents business requirements to support the design and development of technology and/or process solutions   •  Leverages relevant processes, technology, and subject matter experts to propose appropriate solution options   •  Clearly communicates issue resolution via...

  •  Provide advice and counsel to senior management concerning technology direction and strategies. Remain pro-active in the evaluation and implementation of new technologies. Balance capabilities and value of new technologies against cost, and the organization’s ability to support those technologies   •  ...

  •  Serve as the global process manager for Incident Management, setting direction and execution consistent with the service management strategic roadmap   •  Indirectly lead a team of ITSM sustainment SME’s including for Incident Management   •  Build and maintain customer relationshi...

  •  Values. Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times   •  Inclusion. Values all people for their unique talents, and takes an active role in promoting practices that support diversit...

  •  Assists with computer inventory and reporting within InSight tracking system   •  Produces service ticket performance reports   •  Assists with departmental project management functions   •  Participate in Server infrastructure management, performance monitoring...

  •  Independent problem-solving, self-direction and documentation skills   •  Expert in all aspects of server administration; for example, configuration of disk sub-systems, server operations and maintenance, server migration, server protection and disk to disk backup/restore   •  A so...

  •  Respond to help desk calls and e-mails, log computer problems, and work with the IT team to resolve simple to complex technology issues in a timely manner. Analyze help desk logs to minimize future issues   •  Create/maintain end user accounts and provide end user training as needed   • ...

  •  Manages activities of nonexempt/ exempt individual contributors   •  Plans, directs and monitors high-end operational/tactical activities of Staff   •  Managing complex large-scale business or information technology project, (8 years)   •  Values.Demonstrates in...

  •  Responding to the evolving regulatory environment and helping to meet the firm’s regulatory commitments by addressing internal and external commitments   •  Advancing the firm’s Roadmap programs -- Single Sourcing of data, Architecture Convergence, and Rationalization of Platforms   • &...

  •  Building presentation skills   •  Coached and mentored by TRU Simulation + Training IT leadership   •  Gain technical foundation and acquire leadership skills, project management experience, and cross-functional process knowledge   •  Performing functions on pro...

  •  Technical knowledge/ Integration knowledge   •  Experience in Production Support/ Operations and knowledge of ITIL framework   •  Exposure to Dev/Ops methodologies and Continuous Integration/ Continuous Development   •  Exposure to software development in any on...

  •  Relevant experience with 1+ year in lead roles performing technology assessments and developing strategic recommendations   •  Strong background and experience in at least two of the following areas: IT Service Management, IT Shared Service Centres, IT Governance & Management , IT Organization Des...

  •  Problem Management - Root cause analysis   •  Determining prevention items (fixes, how to prevent further occurrence of an issue)   •  Works with Information Technology architects to insure legacy applications integration   •  Participates in evaluations of new ...

  •  Assist Oracle Marketing Cloud sales enablement team on operationalizing messaging across the Marketing Cloud’s global sales unit   •  Supervise development team members through hiring, performance appraisals, pay rate reviews, delegating, promoting, coaching, counseling and terminating as needed  ...

  •  Extensive experienced in reviewing and debugging code in the following software languages: HTML,JavaScript, SQL, XML   •  Experience working closely with external clients throughout the full implementation of the project   •  Staying up to date on Workforce Ready releases and futur...

  •  Manages a functional team in one or more sites   •  Works to develop employee’s skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues   •  Consults with business and other IT management to evaluate user requests and clarify object...

  •  Identify the training needs of IFAs & their support staff in Zurich’s Retail Platform service offerings & procedures   •  Working with the IFA business’ during the implementation and embedding phase to ensure a successful launch & integration with Zurich’s Retail Platform & processes &...

  •  Interface with facilities contractors, property managers and outside vendors for coordination of facility related items as needed   •  Update associate data and produce activity reports   •  Ensure proper recording, documentation and timely closure of all issues   • ...

  •  Understand each specialist’s workload and skill set and work with IMT Leads to assign incoming projects to relevant specialists   •  Leading the growth in team, quality, reputation, and financial performance for learning content projects   •  Lead and drive process and production e...