Lead Information Technology Resume Sample

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Yazmin Dicki
974 Adams Well,  Boston,  MA
+1 (555) 627 0862

Work Experience

Lead Information Technology Specialist
04/2018 - PRESENT
San Francisco, CA
  • Serve as the global process manager for Incident Management, setting direction and execution consistent with the service management strategic roadmap
  • Indirectly lead a team of ITSM sustainment SME’s including for Incident Management
  • Build and maintain customer relationships across multiple technical and business teams
  • Tightly integrate Incident Management with other ITSM dependent processes
  • Oversee the performance and health of tactical Incident Management
  • Collaborates on project initiation efforts by assisting in the definition of project scope and leading the identification/selection of targeted solution(s). Partners with project management in the development of work plans, effort estimates, and delivery timelines
  • Analyzes, and directs solution requirements for complex projects. Leads user story creation and backlog grooming in an agile delivery environment
  • Utilizes LEAN techniques to develop business process designs and guide operations improvements via process re-engineering efforts
  • Supports business, development, and testing teams by leveraging relevant process, domain, and technology proficiency to propose optimal solution options for delivering required capabilities
IT Software Team Lead, Information Technology
06/2011 - 11/2017
Dallas, TX
  • Proactively identifies improvement opportunities (productivity/efficiency gains, cost savings, etc.)
  • Demonstrates expertise in utilizing agile/scrum methodology in execution of solution delivery
  • Applies Service Oriented Architecture (SOA) design concepts
  • Plans and manages the Global design, implementation, and integration of systems and processes for specific business areas or departments, Ensures alignment with company business and technology goals and strategic roadmaps
  • Oversees system training documentation to ensure continued and correct use of the application and roll out of new tools and procedures
  • Collaborates on project initiation efforts by assisting in the definition of project scope and leading the identification/selection of targeted solution(s). Parters with project management in the development of work plans, effort estimates, and delivery timelines
  • Leads solution design utilizing user-centric design techniques
  • Guides business, testing and development teams and leverages relevant process and technology proficiency to provide options and optimal solution(s)
  • Consults overall user technology experience in thoughtfully designing engaging solutions
Systems Analyst Lead, Information Technology
07/2006 - 04/2011
New York, NY
  • Maintains an understanding of Trinseo’s business strategies and customer objectives, and factors them into business and technology planning. Champions technology solutions as a competitive advantage
  • Knowledge of the operation, installation, analysis, and design principles for a full range of IT security tools such as ACAS, SCAP, code scanning and other DISA suites of tools
  • Knowledge of network architecture, interrelationships, operating modes, configuration, topology, and protocols typically found at base level. Knowledge of IT risk assessment concepts and methods to identify risk level for AF authorizing officials to make an authorization decision
  • Detailed knowledge of current threats, attack signatures, and vulnerabilities with system hardware, software, and infrastructure
  • Gather facts and use effective analytical and evaluative methods to assess information, plan the sequence of actions necessary, make sound decisions, and solve a variety of cybersecurity-related problems, and to analyze component interrelationships and evaluate network systems and computer applications from a cybersecurity/risk perspective
  • Maintain an up-to-date awareness of cybersecurity advances and predict how management can meet future requirements, in particular to migration of HRM systems to the Cloud
  • Knowledge of hardware related to networks and routers
  • Knowledge of system software an enterprise architecture
  • Knowledge of data center and campus multi-layer networking design


York University
2001 - 2006
Bachelor's Degree in Computer Science

Professional Skills

  • Strong technical writing skills including developing IT policy documentation such as data security plans etc
  • Strong consideration given to candidates with IT SOX Compliance experience
  • A strong self-starter especially in self-teaching and exploring new technologies and technical concepts
  • 1yr hands-on experience setting up project management templates/tools using SharePoint, Excel, Trello, and GitHub etc
  • Mastery of skill applying network concepts, such as Active Directory, Group policy, ISS,DNS, DHCP and cloud computing
  • Travel, including a valid passport, driver’s license, and credit card
  • Years of relevant experience (6+years)

How to write Lead Information Technology Resume

Lead Information Technology role is responsible for integration, security, government, credit, database, telecommunications, immigration, architecture, reporting, design.
To write great resume for lead information technology job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Lead Information Technology Resume

The section contact information is important in your lead information technology resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Lead Information Technology Resume

The section work experience is an essential part of your lead information technology resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead information technology responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead information technology position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Lead Information Technology resume experience can include:

  • Repair operate and maintain land mobile radio technology such as core networks
  • Resolving issues involving conflicting program requirements, recommending course of actions
  • Communicating and coordinating team assignments, projects, milestones and deadlines
  • Coordinating directly between regional IT and designated IT coordinators
  • Train and develop Internal Audit staff by advising and knowledge transfer as well as developing goals and measuring progress
  • Manage concurrent audits to meet deadlines by monitoring progress and managing resources accordingly

Education on a Lead Information Technology Resume

Make sure to make education a priority on your lead information technology resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead information technology experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Lead Information Technology Resume

When listing skills on your lead information technology resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical lead information technology skills:

  • Knowledge and skill in applying of quality assurance principles throughout the Division
  • Skill in database design and administration
  • Years of relevant experience, (+10 years)
  • Troubleshooting and analyzing hardware and equipment characteristics and taking corrective action
  • Researching policies, standards, and guidelines and working with the team to assess customer needs
  • Acting as lead desktop support technician providing technical guidance and resolutions to other technicians and customers on complex troubles and projects

List of Typical Experience For a Lead Information Technology Resume


Experience For Lead Information Technology Specialist Resume

  • Expert knowledge of Interoperability products, examples include Ratheyon NXU/ ACU-2000, CISCO IPICS and Harris/Peraton BeON
  • Provide IT technical expertise to identify big picture project IT needs, develop appropriate IT solutions options and work to facilitate their implementation
  • Work independently but collaborative with project the project team to develop and implement project management process and tools that form the foundation for facilitate optimal project operations on a day-to-day basis
  • Manage and support platforms developed for project management and collaboration purposes such as SharePoint, Trello, and GitHub etc
  • Train, coach and mentor project team to routinely use new project management tools and processes
  • Research, identify, evaluate and work to implement/customize off-the-shelf IT products and software that can implemented as part of project work plan deliverables to meet project objectives

Experience For IT Software Team Lead, Information Technology Resume

  • Excellent communication skills to articulate IT concepts to non-technical project stakeholders
  • Willingness to travel to lower or middle income countries for approximately 25% time
  • Train, coach and mention people to adopt new processes and tools for use in their day-to-day project work
  • Inspire, motivate, and guide others toward a goal accomplishment. Leadership ability, including the ability to coach, mentor, and challenge subordinates; ability to adapt leadership style to a variety of situations; and ability to model high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors
  • Knowledge of a full range of cybersecurity principles, methodologies, and approaches used in developing, testing installing, operating, managing, and maintaining system and network services that support HRM functional requirements. Ability to communicate effectively both orally and in writing to identify, direct or coordinate actions required in providing needed service

List of Typical Skills For a Lead Information Technology Resume


Skills For Lead Information Technology Specialist Resume

  • Skill in project management and leadership. Knowledge of current project management principles
  • Providing advice and assistance to the team and/or individual members in identifying the parameters of a viable solution
  • Understanding team concepts and methodologies related to IT systems, hardware, and software projects
  • Collaborate and support project initiation efforts by assisting in the definition of project scope and the development of work plans, estimates, and timelines
  • Leads requirements elicitation, user story creation, and backlog grooming for medium-high complexity cross functional projects

Skills For IT Software Team Lead, Information Technology Resume

  • Utilizes LEAN techniques to lead business and system process design and re-engineering for medium-high complexity cross functional projects
  • Coordinates with business, testing and development teams and leverages relevant process and technology proficiency to propose options and recommend optimal solution(s)
  • Leads functional design development utilizing user centric design techniques for medium-high complexity cross functional projects
  • Knowledge of the basics of software programming languages such as COBOL, VISUAL BASIC, C, C++, Ada, JAVA, FORTRAN and PASCAL
  • Knowledge of strategic and/or tactical planning

Skills For Systems Analyst Lead, Information Technology Resume

  • Monitors vendor/contractor performance in fulfilling contractual requirements for telecommunications equipment
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups
  • Knowledge of the administration of legal fee billing processes and information systems including: ELM software, legal matter management systems, legal invoice review systems, e-discovery systems, invoice/budget/matter reporting
  • Knowledge of the administration and management of fee billing systems: including transferring and correcting time and cost entries, finalizing and balancing invoices, and resolving errors for successful invoice uploading
  • Skill in applying new and emerging IT technologies and their application. Ability to use this knowledge in solving problems and identifying unique and cost-effective approaches to solutions
  • Direct and monitor the work of FDIC and contracted staff. Ability to coordinate projects and monitor the maintenance of data integrity

Skills For Infrastructure Lead, Information Technology Resume

  • Knowledge of federal contracting regulations and the FDIC contracting process. Ability to use this knowledge to review and monitor the development and issuance of contractual vehicles to support business-related system requirements
  • Knowledge of software design principles methods and approaches
  • Knowledge of system software and systems development life cycles, including systems documentation, design development, configuration management cost analysis, systems integration, and testing
  • Knowledge of IT applications software concepts, principles, methods and practices
  • Analyze organizational application software requirements, develop supportable recommendations for enhancement, apply CASE tools, and design, write, code, debug, test and maintain applications
  • Recruitment Incentive: Maybe Authorized
  • Apply IT security principles and methods to review proposed new systems, networks, and software designs for potential security risks
  • Knowledge of information security techniques, requirements, methods, sources and procedures

Skills For Lead Information Technology Auditor Resume

  • Knowledge of leadership principles, methods and practices
  • Knowledge of Project Management principles, methods and practices and present project briefings to senior management
  • Knowledge of principles, concepts, standards, and practices of information technology
  • Knowledge of the principles and concepts of data management
  • Apply advanced IT Enterprise Architecture (EA) principles, concepts, methods, standards, and practices
  • Knowledge of Enterprise Architecture(EA), techniques, concepts, methods, and practices
  • Knowledge of leadership principles, methods
  • Fluent in the French language
  • Information Technology Service Operations

Skills For Ijp-module Lead-information Technology Resume

  • IBM/Tririga or other Integrated Workplace Management/Construction Management Technology
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the
  • Exposure to VMS, Mainframe, Windows Active Directory, SQL, or UNIX
  • Communicate with internal/external auditors
  • CISA, CIA or other related certifications
  • Advises management on current and future network and telecommunications requirements
  • Communicates with vendor service technicians as needed to quickly resolve technical issues
  • Implements and/or supports Voice over Internet Protocol (VoIP) Telecommunication systems
  • Education: There is no educational substitution at this grade level

Skills For Development Lead-information Technology Resume

  • Documenting and maintaining problem tracking and resolution databases, customer service performance requirements, and customer support policies, procedures, and standards
  • Knowledge of Business Value of Information
  • Identifies and recommends new technologies, architectures, processes and tools to increase the development team’s efficiency and productivity, lower application maintenance costs and maximize quality and performance
  • To strive to acquire sufficient audit experience to cover the whole of SGS’s Certification's accredited activities
  • Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services
  • Defining strategies, establishing goals and timelines for the completion of projects, tasks, and activities as the technical authority, and drafting a wide range of technical and/or administrative documentation to include contingency plans, risk assessments, feasibility studies, and financial analysis
  • Articulating and communicating to the team the assignment, project, problem to be solved, actionable events, milestones, program issues under review, and time frames and deadlines for completion

Skills For Sdet Analyst Lead-information Technology Resume

  • Coaching the team in the selection and application of appropriate problem solving methods and techniques, providing advice on work methods, practices, and procedures, and assisting the team and/or individual members in identifying the parameters of a viable solution
  • Supervise Senior Auditor(s) performing risk assessments identifying risks relevant to the applicable audit and determine the levels of risk to define the extent of testing procedures to be performed
  • Supervise Senior Auditor(s) developing the audit approach and designing the detailed audit program to achieve audit objectives
  • Perform detailed audit testing for the applicable audit, with the assistance of the Senior Auditor(s)
  • Complete detailed reviews of all work performed by the Senior Auditor(s)
  • Partner with QVC Internal Controls team to share guidance with Qurate Retail Group management in the development of controls and procedures to meet internal control requirements

Skills For Application Developer Lead-information Technology Resume

  • Communicate audit results and recommendations for improvement to Management and Senior Management
  • Maintain a strong business acumen that drives continuous change and improvement by building and maintaining positive relationships with leaders throughout the organization
  • Assess the adequacy and efficiency of operating policies and procedures and compliance with established Company and regulatory policies and procedures
  • Actively build the capability of others through relevant, timely balanced feedback; coaching and teaching, encouraging mentoring relationships; and using recognition and rewards to reinforce desirable behaviors
  • Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and

Skills For Sdet Analyst Lead, Information Technology Resume

  • Assisting in the operations and maintenance, planning, managing, directing and coordinating all functional areas related to information center management, network data connectivity, systems administration management, and telecommunications management
  • Work experience implementing project management templates, tools and processes as part of a PMO or as a project manager with and
  • Responsible in the preparing of acquisition documents and coordination of procurement's with the IT Services Section Team of IT Services Branch
  • Coaching the team in the selection and application of appropriate problem solving methods and techniques and providing leadership and direction on work methods, practices and procedures
  • In consultation with ICF subject matter experts develop and implement IT related policies for the project such as data sharing and protection policies
  • 5yrs as IT professional in systems development, operations and maintenance of application or consulting to implement IT solutions,
  • Provide substantive advice and recommendations on project management best practices based on current project needs

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