Information Technology Technician Resume Sample

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Nakia Effertz
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Work Experience


Information Technology Technician
06/2016 - PRESENT
Houston, TX
  • Respond to help desk calls and e-mails, log computer problems, and work with the IT team to resolve simple to complex technology issues in a timely manner. Analyze help desk logs to minimize future issues
  • Create/maintain end user accounts and provide end user training as needed
  • Generate master operating system images and deploy to workstations
  • Administer Group Policies for workstations and user profile configurations
  • Deploy software and patches to workstations and mobile devices
  • Assist with IT asset management
  • Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians
  • Provide support for remote access and mobile computing devices
  • Recommend hardware, equipment and software updates

Education


American Sentinel University
2010 - 2015
Science's Degree in Computer Science

Professional Skills


  • Strong analytical, interpersonal, writing, research, and personal computer skills
  • Excellent technical and non-technical communication skills both written and verbal
  • Exceptional troubleshooting skills and understanding of TCP/IP and networking technologies
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning
  • Exceptional customer interfacing skills, customer service and professionalism
  • Update skills as required
  • Those candidates with previous experience in an institution of Higher Education are strongly encouraged to apply

How to write Information Technology Technician Resume

Information Technology Technician role is responsible for software, database, manufacturing, training, integration, procurement, inventory, purchasing, security, telecommunications.
To write great resume for information technology technician job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Information Technology Technician Resume

The section contact information is important in your information technology technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Information Technology Technician Resume

The section work experience is an essential part of your information technology technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information technology technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information technology technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Information Technology Technician resume experience can include:

  • Stay abreast of new information technology hardware, software and industry trends and make recommendations to management in keeping the court current with their technology needs
  • Hands-on hardware troubleshooting experience. Ability to operate tools, components, and peripheral accessories
  • Experience with packaged ERP applications in a manufacturing environment including integration with in-house applications, customization and upgrades
  • Experience working with a diverse population (i.e. executives, faculty, staff, students, community members) in a higher education setting
  • Experience developing and executing integration test scripts
  • Experience using requirements repository and testing tools

Education on an Information Technology Technician Resume

Make sure to make education a priority on your information technology technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information technology technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Information Technology Technician Resume

When listing skills on your information technology technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical information technology technician skills:

  • Excellent oral and written communication skills with ability to present ideas in user-friendly language
  • Communicate technical ideas clearly and effectively, both orally and in writing
  • Work effectively under pressure, meet competing deadlines, multi-task, and deal with continual interruptions
  • Skill in assembling and disassembling PC hardware and installing and configuring Microsoft Office products
  • Experience with Building Workstations and Re-Imaging Computers
  • Experience with maintaining CAD storage servers including PDM Works/ePDM

List of Typical Experience For an Information Technology Technician Resume

1

Experience For Information Technology Technician Level Resume

  • Maintains effective working relationships with other campus specialists (IT and Networking) and external vendors
  • Work experience in related field required
  • Performing a wide range of system administration and configuration activities, including software installation
  • Investigate new software programs and hardware devices that might extend the capabilities of the existing LMS
  • Routine travel throughout the district is required
  • Physical demands: Regularly required to speak and listen, to use hand to type, handle objects and paperwork. Required to reach and hold on to items at chest level or reach above the shoulder. Required to use close vision and be able to focus. Frequently required to sit, stand and bend at the knee and waist and move about the facility
2

Experience For Information Technology Technician Resume

  • Work environment: Generally works in an indoor office environment. Exposed to any number of elements, but none present to the extent of being disagreeable, Overtime is required
  • Maintain the division’s printers fleet
  • Installs, supports, and manages the hardware/software/network components; responds to and develops solutions for component failures and technical problems in all of these areas to deliver a sound and stable computing infrastructure
  • Ensures that IT standards for control, security are understood and followed
  • Organizes directories, files and disks
  • Effectively logs all system support incidents and requests through the use of AWG's problem ticket system for the purpose of tracking the resolution of the incidents and requests
  • Operates a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier to monitor systems and prepare documentation
  • Assists and supports Information Technology Specialists and Information Technology Engineers with troubleshooting, writing basic/routine programs, testing new applications or software packages, preparing reports, collecting data, and writing simple code to modify an existing operating system in order to satisfy the needs of a particular end user
  • Performs other computer system support such as data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness
3

Experience For Information Technology Technician Level Resume

  • Enters commands and observes system functioning to verify correct operations and detect errors
  • Understands and utilizes cloud computing and storage solutions to provide users and with various capabilities to store and process their data in third-party data centers
  • Manages property ownership data, including deeds, tax rolls, etc.
  • Performs backup/recovery procedures on a daily basis
  • Ensures the continual operations of the radio systems and communications equipment, and the immediate readiness of the associated backup/redundant systems
  • Refers major hardware or software problems or defective products to vendors for service; and
4

Experience For Information Technology Technician Resume

  • Evaluate documented resolutions and suggest ways to prevent future problems
  • Document all pertinent end user problem or issue
  • Record, track, and document - help desk request, problem-solving process, including all successful and unsuccessful decisions made, and brief IT Support Supervisor on final resolution
  • Access approved software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
  • Perform post-resolution follow-up, with users and supervisor
  • Available for support calls 24/7
  • The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS pP
  • Recommended certificates in information systems
  • Recommended completion of a one-year college level curriculum
5

Experience For Information Technology Technician Level Resume

  • Knowledge of basic computer hardware and application software
  • Exceptional customer service orientation and the ability to present ideas in user-friendly language
  • Be prompt, directed, reliable, self-motivated and highly dependable
  • Provide system support for the library technical and public services related to the current LMS (Alma/Primo) functions
  • Diagnose and troubleshoot problems that arise in the technical process of acquisition, data management and user discovery of library resources
  • Diagnose and troubleshoot electronic access issues, coordinating with database providers, vendors, publishers, consortium partners, and campus specialists, in a timely manner
  • Analyze the potential for maximizing the system’s capabilities in technical services, including acquisitions, cataloging and electronic resources management
  • Oversee LMS software enhancements. Monitor system updates, inform the relevant staff, and implement new system features in a timely manner
6

Experience For Information Technology Technician Resume

  • Use system vendor’s (Ex Libris Developer Network) tools and APIs, including integration of other external systems as needed, to improve technical services efficiency and productivity (Alma) and the usability of discovery interface (Primo)
  • Work collaboratively with the library’s Data Management Team to ensure the continuity of the lifecycle of library resources from acquisitions, data management to end user access
  • Using existing processes for IT procurement activities including gathering quotes directly from suppliers and coordinating with contract managers and application owners across Bruce Power
  • Providing remote customer service by phone or computer
  • Providing support on communications equipment and run recovery procedures and support services to staff in various locations within the Bruce Power network as required
  • Coordinating and collaborating and resolution of technical and licensing issues across the different IT functional areas, such as: systems & operations, desktop support, networks, multimedia, and instructional facilities
  • In person or by phone, perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to meet required desktop service levels
7

Experience For Information Technology Technician Level Resume

  • Assess the need for and implement performance upgrades to PC’s, including the installation of components, hard drives, cables, hard drives, RAM, CD-ROMs, etc
  • Receive and respond to incoming calls and/or e-mails regarding desktop problems in a timely and professional manner
  • Ensure that desktops, laptops, printers, scanners and network connections are in proper and compliant working order
  • Assist in documenting, upholding and enforcing all standard operating procedures for logging, reporting, and statistically monitoring desktop operations. Ensure compliance with all regulatory requirements and adherence to all change control procedures
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other key components and equipment for immediate emergency deployment minimizing impact to the user following standard operating procedure
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal through the work order tracking system
  • Write technical specifications for purchase of PCs, desktop hardware and related products. Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
  • Provide technical support on IT-related projects as requested; provide documentation of project activities, create and execute system testing; provide customer follow up where system changes are implemented
  • Provide in-person technology training for new employees; complete the checklist and follow up with the employee
8

Experience For Information Technology Technician Resume

  • Work with Corporate to install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standard operating procedures and regulatory requirements
  • Develop and maintain installation and configuration procedures (runbooks)
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups
  • Working technical knowledge and adherence to current protocols, operating systems, and standard operating procedures. Understanding of regulatory compliance (if any)
  • Read and comprehend technical manuals, procedural documentation, and OEM guides. Ability to research PC issues and products as required
  • Experience working in a team-oriented, collaborative environment. Professional and effective interpersonal skills and relationship building skills. Outstanding customer service skills and commitment to exceeding customers’ expectations
  • Assists Network and Telecommunications Operations Center staff responding to and repairing IT network equipment associated with CSU Fort Collins and affiliates
  • Configures, installs and monitors IT network equipment
9

Experience For Information Technology Technician Level Resume

  • Prepare information technology network rooms for voice, video, and data distribution by installing and terminating cables from telecommunications rooms to office locations
  • Able to work any shift, facility operates 24 hours a day
  • To support production on RFID system, electronic wafer map and Recipe management system
  • Responsible for application pre-installation, installation, and post-installation tasks and verifications. Responsible for observing issues during pilot and doing the full fanout
  • Keep applications running without interruption or outage
  • Keep the production landscape, including servers and clients (PC workstations, equipment like testers or bonders). Ensure servers and clients are the in compatible environment to run the applications. Address/Resolve issues on un-homogeneous environment
  • If there is an issue with the application, attend to it, resolve it. If the issue cannot be resolved, own the issue and escalate it to Tier 2 (SD Engineer), Tier 3 (BA), and Tier 4 (Developers)
10

Experience For Information Technology Technician Resume

  • Responsible to implement alerts for application abnormality and react to notifications
  • Knowledge of communications protocol and standards
  • Identifies system problems and recommends possible solutions
  • Corrects and tests software and hardware problems
  • Knowledge of personal computer and network/telecommunication architecture
  • Knowledge of data communication principles

List of Typical Skills For an Information Technology Technician Resume

1

Skills For Information Technology Technician Level Resume

  • Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment
  • Considerable skill in effective communication of complex technical information to people of all levels of technical knowledge
  • PC skills with use/knowledge of MS Office or comparable software
  • Experience with desktop operating systems including Windows XP, 7 and 8
  • Knowledge of and experience using Windows 7 and Windows 10
  • Flexible and able to prioritize workload according to District needs
  • IT experience including desktop, network and server maintenance and support
2

Skills For Information Technology Technician Resume

  • Skill in troubleshooting moderately complex PC hardware and software problems
  • Experience working in Sharepoint and/or Sitefinity
  • Experience with digital photography/media and video recording
  • Experience with Aruba switching products, installation, edge port configuration and commands
  • Experience with monitoring tools (e.g. Cacti, Zabbix and HP Intelligent Management Console)
  • Experience developing systems requirements specification docs, structured flow charts, data flows, use cases and other diagrams
  • Describe your experience providing written documentation on the use of computer applications
  • Experience in IT field required
  • Experience in network security required
3

Skills For Information Technology Technician Level Resume

  • Be a self-starter, prioritize work, and meets deadlines
  • Offer a positive customer service experience
  • Handle a variety of tasks at one time and set priorities
  • General knowledge of CAD (Solidworks, AutoCad)
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, hand tools, and to handle other computer components
  • One year of work experience in a corporate or educational IT environment
  • Knowledge of and experience with computer network/IT environment, particularly the University of Colorado Denver-AMC network and IT systems
  • Experience with Aruba and Xirrus access points
4

Skills For Information Technology Technician Resume

  • Describe your experience with customer service
  • Describe your experience with a difficult computer related issue
  • Six (6) months supervisory experience is desirable
  • Appropriate on-the-job technical experience
  • Escalate problems (when required) to the appropriate experienced technician
  • Working knowledge of Windows operating systems, Microsoft Office and general PC hardware and software
  • Understanding of TCP/IP network stack
  • Evening and weekend work required as needed. Frequent travel between local branches
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
5

Skills For Information Technology Technician Level Resume

  • Analytical thinking (strategic thinking, thinking systematically, and problem solving)
  • Maintain Fast Forward server through building and maintaining server with multiple roles; creating and deleting user accounts
  • Perform physical tasks, including repeated lifting up to 50 pounds and standing for extended periods
  • Confers with management and users, including Public Safety personnel, to assist in identifying trends and performing root cause analysis for systems problems
  • Performs communications server administration such as establishing user and voicemail accounts, setting passwords, backups, and assigning access levels
  • Methods and techniques used in the installation, testing, troubleshooting and maintenance of PCs, servers, printers and related equipment
6

Skills For Information Technology Technician Resume

  • Knowledge of databases including Microsoft SQL Server and Access including the ability to run simple queries
  • Familiarity with networking technologies and protocols including CHCP, DNS, VPN and Cisco (routers, firewall, antivirus)
  • IT Field Service (desk-side support, physical install and maintenance of computing, networking and telecommunications equipment)
  • Provides assistance in managing property sales utilizing the Detroit Property Inventory (DPI) System, which interfaces with the Equalizer System
  • Orders and inventories spare parts, including stripping surplus equipment for usable parts
  • Basic understanding of network firewall, routers, switches and other devices
7

Skills For Information Technology Technician Level Resume

  • Travel to other locations within division required (primarily driving)
  • Occasional travel to other locations outside of division (driving or air travel)
  • Usual travel is 2-3 days/month, but could be more depending on projects
  • Enter requisitions for technology purchases into purchasing system
  • Respond to computer work orders entered into problem-tracking database. These work orders vary greatly and cover hardware, software, network and user problems
  • Perform personal computer system troubleshooting on both software and hardware problems
  • Offer frustration-free technical support using telephone, voicemail, and email
  • Attend pertinent workshops pertaining to technology
  • Consistent, reliable attendance according to established work schedule is required
8

Skills For Information Technology Technician Resume

  • Assist in maintaining the spare parts inventory
  • Familiarity with Microsoft Server Operating Systems, Active Directory, Outlook and Microsoft Exchange Server
  • Familiarity with “Cloud” architectures including off-site backup, email, ERP and CRM type services
  • Agility to work in manufacturing environment, close quarters and multi-task
  • An understanding of network protocols at layers 1 and 2 of the Open Systems Interconnection (OSI) model
  • Complete understanding of the System Development Life Cycle (SDLC)
  • Follow directions, multi-task and analytical thinking
  • IT Service Desk support (remote support to IT users regarding all IT services)
  • IT Vendor Management support (procure, assign, track, maintain, support and decommission IT assets including software, software licenses and equipment)
9

Skills For Information Technology Technician Level Resume

  • Installs, configures and tests new and updated releases of end-user software systems and computing equipment
  • Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment
  • At least one of the following certifications: MCSE,(2012/2016), CCNA, CCNP,FPIMPADM or VCP 6.0/6.5
  • At least one of the following certifications: MCSE (2012/2016), CCNA, CCNP, FPIMPADM, or VCP 6.0/6.5
  • Proof of required certifications of the following: MCSE (2012/2016), CCNA, CCNP, FPIMPADM, OR VCP 6.0/6.5
  • Provide first call resolution to callers by following defined processes and procedures
  • Field incoming help requests from end users via telephone, email and text in a courteous manner
  • Use only approved diagnostic utilities to aid in troubleshooting
10

Skills For Information Technology Technician Resume

  • Test fixes to ensure problem has been adequately resolved and report all finding and final resolutions
  • Provide technical support for optimizing the end user interface (Primo) for access and discovery of the library’s electronic collections
  • Analyze system data and usage. Provide system reports on acquisitions, cataloging, collection inventory and usage statistics (Analytics)
  • Knowledge of Active Directory administration required
  • Passion for current and future technology

List of Typical Responsibilities For an Information Technology Technician Resume

1

Responsibilities For Information Technology Technician Level Resume

  • Provide basic troubleshooting, including email, ticket, and phone support
  • Perform basic hands-on troubleshooting and repair
  • File support tickets with external vendors, including phone and email correspondence
  • Familiarity with IT security and domain security management
  • Familiarity with network architecture and design
2

Responsibilities For Information Technology Technician Resume

  • Self-motivated, detailed oriented and organized
  • Troubleshoot daily hardware/software technical issues
  • Certifications such as Microsoft Certified IT Professional (MCITP)
  • Familiarity with SANs, RAID arrays and other storage mediums
  • Basic knowledge of electrical safety
  • Working knowledge of the practices, principles and techniques of computer operations and skill in using a computer with word processing, spreadsheet and database software
  • Skill in effectively organizing work to meet frequent and/or multiple deadlines, handle multiple tasks simultaneously and manage conflicting priorities and demands
  • Assist users in production areas while limiting impact of production flow
3

Responsibilities For Information Technology Technician Level Resume

  • Lifting and transporting of moderately heavy objects (60 lbs. from time to time and 25 lbs. regularly), such as computers, servers, battery backups and other peripherals
  • Work under pressure and in stressful conditions
  • Certifications: A+, Network+, Dell, and/or Microsoft
  • Respond to and complete assigned tasks in a timely manner
  • Comp TIA Network + certification
  • Knowledge of DL/ID applications
4

Responsibilities For Information Technology Technician Resume

  • Communicate concepts and ideas to business and technical groups as well as management
  • This knowledge is considered to be normally acquired by successful completion of a 2-year college program with concentrated study in computer technology
  • Implement or coordinate equipment repairs and solve software problems
  • Read and interpret technical manuals used in the assembly, installation, repair, and operation of data communications equipment
  • Competent in use of PC computers and software
  • Proficient in use of Microsoft Office applications, 2010 and above
  • Knowledge of Google Mail and Google G Suite applications (Drive, docs, sheets, slides)
  • Knowledge of user management systems such as Active Directory
  • Knowledge of print queue management
5

Responsibilities For Information Technology Technician Level Resume

  • Do hands-on repair when necessary
  • Make clear documentation, complex spreadsheets, and professional presentations
  • Maintain work calendars
  • Track multiple orders, shipments and returns to ensure delivery and receipt
  • Identify support categories and assign tickets accordingly
  • Identify and recommend areas of improvement within the support process
  • Work collaboratively as a member of the Technology Services Team
6

Responsibilities For Information Technology Technician Resume

  • Configure, maintain, and troubleshoot notebooks and PC’s to function on and off the Sinclair College NT network
  • Maintain off campus imaging servers by building and distributing images for all locations that do not use the Sinclair image and writing and editing PowerShell, VB scripts, batch and AutoIT
  • Install, configure, network, troubleshoot and maintain hardware
  • Install, configure, and maintain network and software needs
  • Be the first point of contact for Technology Services support
  • Assign tickets to support staff, track ticket progress, ensure ticket completion
  • Troubleshoot user account and password issues; Reset passwords
  • Troubleshoot basic connectivity issues
  • Monitor department calendar to ensure projects are on schedule and appointments are kept
7

Responsibilities For Information Technology Technician Level Resume

  • Manage return merchandise authorization (RMA), purchases, and shipments
  • Maintain inventory of district technology assets
  • Develop research and maintain documents, files and records
  • Plan, compose and prepare written material
  • Assist support staff with inventory, staff moves, and other projects
  • Work collaboratively with clients, coworkers, vendors, and management
  • Process and maintain all work in accordance with District, State and Federal rules, regulations, policies, procedures and legal requirements
8

Responsibilities For Information Technology Technician Resume

  • Maintain approximately 3,000 desktop and laptop computers to keep them operational for student, staff and faculty use
  • Walk-in help, mainly from students, has become a non-stop duty of the IATS Technician. Students with computer and e-mail account problems come to the Help Desk for help with password problems and general computer questions
  • A critical requirement for the IATS Technician is learning new technology, keeping up with current trends as well as researching both new and out-dated technology that is all still in use on campus
  • Maintain the GATES System; troubleshooting GATES issues, creating accounts, and performing site revalidations as required
  • The IATS Technician uses an arsenal of diagnostic equipment and tools to perform repairs
  • Troubleshoot hardware/software issues and work with Local 455 ECS technicians to remedy issues
9

Responsibilities For Information Technology Technician Level Resume

  • Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment
  • Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment
  • Responds to calls from users
  • Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC's
  • Diagnoses, tracks, resolves, and documents problems
  • Serves as initial point-of-contact with vendors to solve problems
10

Responsibilities For Information Technology Technician Resume

  • Schedules and coordinates preventative maintenance on computer and peripheral equipment
  • Trains and cross-trains fellow employees on system operations and usage
  • Performs password and other various levels of security support on systems
  • Analyzes statistics and writes reports on system events and performance
  • Clear print queues
  • Energy and Stress
  • Considerable two (2) years experience troubleshooting and supporting servers, data storage or network equipment in the most current released version or the immediate predecessor of a Microsoft, Cisco or VMware based environment, utilizing operating systems and products (Examples: Office 2013/2016 Suite, O365, UCS, vSphere, Hyper-V, MS Clustering, et. al.)

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