Analyst, Information Technology Resume Sample

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Eula Leuschke
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Work Experience

Senior Analyst Information Technology
02/2016 - PRESENT
Dallas, TX
  • Gathers, and documents business requirements to support the design and development of technology and/or process solutions
  • Leverages relevant processes, technology, and subject matter experts to propose appropriate solution options
  • Clearly communicates issue resolution via Software Development Lifecycle documentation in support of key systems
  • Performs application maintenance and system configuration in support of solution delivery initiatives
  • Facilitates solution testing efforts by preparing test environments, performing test execution, and validating test results
  • Creates system and end-user documentation to support enhancement deployment and incident management efforts
  • Clearly communicates issue resolution via SDLC documentation in support of key systems
Systems Analyst, Information Technology
02/2013 - 01/2016
Phoenix, AZ
  • Proactively identifies and objectively assesses system and process improvement opportunities
  • Collaborates and supports project initiation efforts in definition of project scope and development of work plans, estimates, and timelines
  • Works effectively within an agile scrum framework, collaborating with teammates to drive design and development of technology and business process solutions
  • Supports requirements elicitation, user story creation, and backlog refinement, working closely with product owners, scrum masters and development teams
  • Leverages subject matter expertise and experience to support team members and product owners in defining solution options
  • Participates in iterative solution design and prototyping efforts utilizing user-centric design techniques; supports application configuration activities
  • Supports engagement needs of the team for unplanned, new and changing business priorities
  • Leverages system and process expertise
IT Analyst Information Technology
11/2006 - 12/2012
San Francisco, CA
  • Gathers, analyzes and documents requirements
  • Creates process designs and functional designs utilizing user centric design techniques
  • Supports the creation of process designs and functional designs utilizing knowledge of user centric design techniques
  • Gathers, analyzes, and creates solution requirements utilizing user-centric design techniques. Facilitates user story creation and backlog grooming in an agile delivery environment
  • Performs application configuration (i.e. create attributes, workflows, and UI changes) in support of solution delivery initiatives
  • Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results
  • Industry expert and thought leader in Talent Management practices and technologies
  • Trusted partner and advisor to the HR team
  • Strong vendor manager that influences product roadmaps


Globe University / Minnesota School of Business
2000 - 2005
Bachelor's Degree in Information Technology

Professional Skills

  • Corporate Social Responsibility – Cisco strives to create an inclusive, balanced, and collaborative environment that enables employees to develop and utilize their talents, give back to their communities, and advance their careers
  • Strong customer service and general user consulting skills
  • Proven experience documenting design and code using standard methodologies, troubleshooting and version control (TFS)
  • Consultative skills to assess user needs and provide appropriate support
  • Understanding of relational databases, specifically, experience in SQL 2008, 2012, 2016
  • Capable of managing multiple priorities, tasks, projects, and deadlines
  • Working experience with Sabre AirCentre Suite or other airline operations system

How to write Analyst, Information Technology Resume

Analyst, Information Technology role is responsible for general, software, consulting, design, security, integration, training, education, sox, analysis.
To write great resume for analyst, information technology job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Analyst, Information Technology Resume

The section contact information is important in your analyst, information technology resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Analyst, Information Technology Resume

The section work experience is an essential part of your analyst, information technology resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, information technology responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, information technology position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Analyst, Information Technology resume experience can include:

  • Collaborate and communicate effectively with upper management, business and IT stakeholders, and any external parties
  • Validate that the product being developed meets business requirements
  • Supervise outsourced vendor resources and validate deliverables
  • Defining, developing, and executing training materials in conjunction with the Business Unit
  • Defining, coordinating, and executing QA tests against business requirements before delivery to business units; and
  • Troubleshooting and identifying fixes to production issues

Education on an Analyst, Information Technology Resume

Make sure to make education a priority on your analyst, information technology resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, information technology experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Analyst, Information Technology Resume

When listing skills on your analyst, information technology resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical analyst, information technology skills:

  • Experience developing requirements within both Agile and Waterfall methodologies
  • Airline industry experience and knowledge
  • Experience with TRAX or other MRO applications
  • Data analysis - ability to manage large spreadsheets and consolidate data
  • Developing, monitoring and analysing key performance indicators to measure IT Service performance
  • Interacting with business users to assess business requirements and be able to translate them to specific requirements (both technical and functional)

List of Typical Skills For an Analyst, Information Technology Resume


Skills For Systems Analyst, Information Technology Resume

  • Leading or working in project teams on cross-functional initiatives to support the local and regional Cisco IT workforce community
  • Working knowledge of SOX and PCI compliance
  • Working knowledge of project management principles and methodology
  • Translating end user requirements into a well-designed Mobile Applications
  • Graduating from an accredited university
  • Cisco offers a flexible work environment leveraging its own technologies such as WebEx and Telepresence
  • General knowledge of network hardware/protocols, desktop hardware/operating systems and security considerations
  • Working knowledge of Oracle 11g/12c, SQL Server, Visual Studio, .Net
  • Collate and analyse metrics data for reporting to management

Skills For Business Systems Analyst Information Technology Consult Resume

  • Accessibility to Cisco Thought Leadership – Birthday chats with CEO, CIO Roundtable, Quarterly Company Meetings
  • Consistently listed on various “Great Places to Work” lists
  • Flexibility & Organization; adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities; proven ability to multi-task and efficiently manage time across competing activities/resources; able to effectively prioritize, execute tasks, and thrive in a high-pressure fast-paced environment
  • Driving Results; sets aggressive timelines and objectives to drive results, conveys a sense of urgency, and drives issues to closure; is a self-starter committed to achieving results and has a strong sense of ownership and follow-through; and
  • Judgment; makes recommendations and decisions that balance a variety of factors (e.g., cost, risk, short-term vs. long-term impact) and are supported by a sound fact base to achieve an optimal outcome. Goes back to core values and key objectives when making decisions/recommendations
  • End user support and documentation experience, (3 years)
  • Client / member focused
  • Present professionally and intelligently to members
  • Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain

Skills For IT Analyst Information Technology Resume

  • Microsoft Certified Technology Specialist (MCTS) or Microsoft Certified IT Professional (MCITP) certification
  • Analysing IT Service Desk case data to identify opportunities for case reduction and service improvement. Presenting service metrics to support internal reviews
  • Helping to drive adoption of the enterprise collaboration technologies at Cisco
  • Reviewing process and procedures to identify quality and efficiency opportunities
  • Helping drive the adoption of the enterprise collaboration technologies at Cisco
  • Graduated from an accredited university within zero to 12 months of program start date
  • TFS or other agile- type software knowledge

Skills For Senior Analyst Information Technology Resume

  • Interface with Business Stakeholders and IT teams to work through the start-up phases of projects, ensuring business requirements and business acceptance documents are accurately developed
  • Collaborate with Project Manager, Product Owner and development leads on project planning
  • Based upon the analysis and design results, provide input to the Business Analyst and/or Project Manager for the creation of the Business Requirements Specifications and, when needed, write the Technical Design Specifications
  • Working directly with business users on documenting business and functional requirements
  • Understanding the business and gaining Oaktree specific knowledge to help streamline business processes via technology enhancements
  • Liaising between business users and developers

Skills For Advisory Analyst Information Technology Practice Resume

  • Following industry standard development processes (SDLC, version control)
  • Independently managing smaller ad-hoc projects
  • Learn assigned business unit's requirements and collaborate to plan future initiatives
  • Ensure delivered applications meets Hawaiian Airlines’ standards for security, platform and performance
  • Ensure assigned resources on development projects meet business requirements and goals, fulfill end-user requirements and identify and resolve systems issues
  • Ensure configuration management policies are followed consistently
  • Lead teams in the development of best practices

Skills For Lead Systems Analyst, Information Technology Resume

  • Facilitate the investigation of production outages or problems and the subsequent restoration of service, determine root cause and ensure remediation
  • Lead technical teams through the various phases of the software development life cycle process and ensure finished product is completed and delivered within scope and budget
  • Collaborate with assigned team and business units to execute application roadmap and plan for resourcing and budget
  • Lead development and maintenance activities for assigned set of back-office applications
  • Lead key technology design decisions; ensure all points of integration are incorporated
  • Manage third-party vendor-hosted solutions

Skills For Data Analyst, Information Technology Resume

  • Collaborate with all IT support groups to firm up application technical requirements, ensure they are accurate, oversee testing of the delivered product per schedule and budget
  • Collaborate with teams to ensure compliance with all SOX and PCI in-scope applications
  • Build mappings, interfaces, ETL processes as part of the larger systems implementation effort
  • Financial services industry expertise is required
  • Strong analytical and technical abilities in the Microsoft environment, including, Windows 7, Windows 10, MS Office, Visio, Project, Excel, PowerPoint, and Access

Skills For Global PC Data Analyst Information Technology Resume

  • Very strong communication skills, both written and oral
  • Proven creative problem solving and innovative mindset; and
  • Works well as an independent contributor and team player; shares knowledge freely
  • Knowledge of C#, .NET, SSRS, SSIS, SSAS
  • Areas of focus are assigned business units
  • Experiment with and integrate processes and tools to encourage continuous improvement

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