Information Technology Manager Resume Sample
Madge Herzog
984 Laurence Burgs,
Chicago,
IL
+1 (555) 805 6649
Work Experience
Information Technology Manager
11/2017
-
PRESENT
Philadelphia, PA
- Technical knowledge/ Integration knowledge
- Experience in Production Support/ Operations and knowledge of ITIL framework
- Exposure to Dev/Ops methodologies and Continuous Integration/ Continuous Development
- Exposure to software development in any one of the following areas
- Coordinates and submits all completed assigned tasks produced by the Program Specialists and Program Analysts to the Administrator. Reviews the work of CISA staff to determine compliance with project tasks. Prepares correspondence under the Administrator’s signature
- Active, fully adjudicated TS/SCI w/CI Poly Clearance
- Experience managing a medium to large network utilizing Windows AD and DC
- Experience managing a diverse group of IT professionals
- Excellent analytical/problem solving ability
Senior Information Technology Manager
10/2014
-
08/2017
Los Angeles, CA
- Ten (10) years of professional experience in IT services
- Three (3) years of management/supervisory experience in the IT discipline
- Plans, organizes, manages, integrates and evaluates the work of a division/section with subordinate supervisors and/or staff
- Provides full administrative and technical supervision of staff including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination
- Develops and directs the implementation of operational plans to support the County's/department's business goals
- Works with department/ business managers to evaluate current and anticipated Information Technology requirements
- Develops and negotiates service level agreements and manages to ensure their attainment
- Coordinates information systems activities with other divisions/sections or County departments to optimize use of existing hardware and software and leverage design of new systems
IV&V Information Technology Manager
05/2008
-
06/2014
Houston, TX
- Manages and/or supervises and participates in the assessment and analysis of business requirements and development and maintenance of applications
- Drafts or reviews draft Requests for Proposals or Information (RFPs, RFIs) and evaluates responses and recommends vendor selection
- Administers vendor contracts; reviews and acts on contract change request and approves deliverable developed by vendors or contract staff
- Directs and/or participates in managing development, infrastructure and/or hardware/software migration projects
- Manages, directs and evaluates the work of staff providing data center operations and support of hardware, software and other technology support functions
- Coordinates problem solving, conflict resolution, escalations, restart and recovery
- Meets and consults with customers and vendors regarding service delivery needs
- Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development
Education
Neumont University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication and presentation skills with demonstrated skill in presenting analytical data effectively to varied (including executive) audiences
- Experience managing large complex projects and has strong project management skills. Demonstrates extensive experience in client relationship management
- Strong technical analytical, interpersonal, influencing skills and written and verbal skills required
- Demonstrated leadership innovation, program management and strong communications skills including the ability to prepare for and brief at executive level
- Excellent people skills, with experience leading and collaborating in a dynamic team environment
- Strong influencing skills, and proven ability to build positive and collaborative working relationships with key functions and senior leadership
- Demonstrated strong leadership and organizational skills
How to write Information Technology Manager Resume
Information Technology Manager role is responsible for leadership, advanced, interpersonal, software, technical, basic, solutions, influence, communications, collaboration.
To write great resume for information technology manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Information Technology Manager Resume
The section contact information is important in your information technology manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Information Technology Manager Resume
The section work experience is an essential part of your information technology manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information technology manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information technology manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Information Technology Manager resume experience can include:
- Assess skill gaps and provides training to ensure skills stay current with the technology requirements for current and future work assignments
- Strong leadership experience and proven ability to lead, coach and develop existing technology delivery teams
- Excellent face to face communication and support skills
- Manage workloads effectively and prioritize tasks based on considerations of safety and mission importance
- Experience developing teams in a support services environment with a focus on delivering an outstanding customer experience
- Skill in establishing and maintaining standards, policies, and operational effectiveness of information technology staff
Education on an Information Technology Manager Resume
Make sure to make education a priority on your information technology manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information technology manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Information Technology Manager Resume
When listing skills on your information technology manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical information technology manager skills:
- Strong influencing skills / excellent negotiator
- Works effectively and cooperatively with others and business partners; establishes and maintains good working relationships
- Excellent Negotiation Skills, with an ability to understand program concepts, negotiating with function and delivery teams for the best outcome for Honeywell
- Strong IT, time management, and communication skills
- Excellent interpersonal & communication skills, with a customer service focus
- Demonstrated leadership skills and the ability to work collaboratively with others
List of Typical Experience For an Information Technology Manager Resume
1
Experience For Senior Information Technology Manager Resume
- Excellent communication (oral and written) and interpersonal skills. Advanced analytical skills needed
- Proven ability to work independently, efficiently and effectively under extreme time constraints and deliver results by critical deadlines
- Strong leadership, innovation and teamwork skills
- Excellent organizational, change management and quality control management skills needed
- Demonstrated work experience developing and implementing Information Security and Enterprise Risk management programs
2
Experience For IV&V & Information Technology Manager Resume
- Change Management Skills, displaying an ability to anticipate and execute action plans to proactively drive organisation change
- Demonstrated experience in network security systems and products
- Effectively design, gain alignment and successfully execute significant change initiatives from project start to finish
- Proven experience in risk evaluation methods with a track record in collaborating with business leaders for creative mitigation solutions
- Advanced customer service skills; as this role requires someone who understand the importance of a successful deployment process
- Understanding of, or preferably experience of creating, digital strategies (both communications and platforms)
- Skill in supervision (e.g., selecting, training, assigning and reviewing work, leading and motivating, appraising and supervising performance.)
3
Experience For IV&V Information Technology Manager Resume
- Skill in troubleshooting technical issues and evaluating, analyzing, and coordinating automation operations
- At least five years’ experience in designing, developing, supporting and delivering integration solutions
- Skill in troubleshooting technical issues and evaluating, analyzing and coordinating automation operations
- Significant experience managing and leading an IT or technical organization, including knowledge of strategic planning and organizational dynamics
- Knowledge of and experience using and/or managing a help desk ticketing system
- Experience designing, developing, and maintaining faculty activity systems
- Experience managing a development team doing design, development and implementation of large scale applications
4
Experience For Information Technology Manager, Crozier Resume
- Experience troubleshooting MS Operating Systems, MS Office Suites, Cisco switches, and related systems and network connectivity
- A strong track record of problem-solving in a collaborative team environment, including familiarity with agile methodologies such as Scrum, and/or Kanban
- Experience working with revenue generating deliverables and support
- Experience managing supplier relationships and performing supplier technology evaluations
- Experience in dealing with multiple and diverse stakeholders, including hotel associates, guests and management
- Experience managing and supervising teams on complex engagements
- Continue to build and strengthen the team’s abilities to operate the various reporting and data technologies
- Continue to build and strengthen the teams abilities to operate the various reporting and data technologies
5
Experience For Internal Audit Information Technology Manager Resume
- Establish and maintain effective professional working relationships with co-workers, and every level of management
- Describe your experience and ability in managing technical and/or security professionals
- Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications
- Experience with software subcontracting
- Experience of successfully leading cross-functional teams
6
Experience For Credit Union Information Technology Manager Resume
- Track record of strong IT program management and enabling business performance
- Five (5) years’ experience managing Information Technology systems and personnel
- Hands-on Experience managing enterprise/public Wi-Fi installations
- Experience working with DOE orders and requirements is desired
- Knowledge of and experience with Boeing Defense Program Solutions, systems, and processes
- Experience communicating from the practitioner to executive levels of an organization
7
Experience For Core-information Technology Manager Resume
- Experience in leading organizational and culture change
- Experience working in an Agile/Dev Ops model
- Experience in the following business/systems domains: Finance, Supply Chain, HR, Shared Services, Corporate functions
- Strong knowledge and understanding of the VITA SEC 509 security standard
- Experience working with faculty and university administrative officers to meet strict deadlines
- Experience working in a large public research university environment
8
Experience For Department Information Technology Manager Resume
- People managing experience
- Professional experience leading small teams involved in IT application development
- Promotes efficient, cost effective uses of advanced technologies and manages the migration to next-generation technologies
- Three (3) years of technical task management and supervisory experience
- Demonstrated knowledge of hardware/software in PC/LAN environments and components of clients/server architecture
9
Experience For Division Information Technology Manager Resume
- Skilled in HTML, HTTP and TCP/IP
- Maintain the organizations effectiveness and efficiency
- Development experience with ability to get hands-on with code development
- Experience in OOAD
- Past experience with Object Oriented language such as Java or C#
- Contributes advanced hospitality technology knowledge and skill to manage and support property IT operations in accordance with roles/responsibility matrix
10
Experience For Information Technology Manager / Site Lead Resume
- Demonstrated knowledge of system design and analysis
- Strong knowledge of system design, installation, backup, recovery, storage management, methodologies, processes, and tools
- Experience of three of more years as Information Security Officer ISO)
- Proven ability to keep up with the latest cyber security threats and technologies
- Proven ability to address advanced threats targeting large enterprises, such as APT, and be well versed the tools, tactics, and procedures used by such actors
- Proven ability to grasp technologies and concepts
- Skilled knowledge of IT security and personal data protection best practices
- Experience administering a Blackboard Learning Management System (LMS)
- Two years of experience managing and working with county vendors
List of Typical Skills For an Information Technology Manager Resume
1
Skills For Senior Information Technology Manager Resume
- Excellent oral and written communication skills, ability to interact effectively with all levels of management
- Strong communications skills required to provide regular updates to project sponsors and stakeholders
- Excellent communication skills with ability to engage, influence and inspire stakeholders to drive collaboration and alignment
- Excellent Communication Skills, and an ability to build relationships at all levels
- Excellent English (written, oral and presentation skills)
- Excellent oral, written, communication and people skills
- Demonstrated work experience as a lead or manager or similar experience with a small technical team
- Experience in user liaison functions. Demonstrated supervisory and management experience
- Excellent verbal and written communication skills with the ability to interact professionally with executives, managers and subject matter experts
2
Skills For IV&V & Information Technology Manager Resume
- Strong skills in software development or Sharepoint desired
- Strong leadership skills and ability to communicate with technical/non-technical audiences
- Speaking effectively with both non-technical end-users as well as IT professionals,
- Demonstrating the right skills in a contextually and environmentally appropriate fashion
- Demonstrated experience leading and/or managing IT projects
- Strong experience planning and building Windows Active Directory environments (AD, DHCP, DNS, GP, DFS, Replication, etc) and Linux infrastructure/deployments
- Proven experience managing or leading technology and/or security professionals
- Proven experience managing or directing an IT project, (mission system implementation is highly desirable)
3
Skills For IV&V Information Technology Manager Resume
- 14) Working closely with senior leadership to define product strategies, priorities, and tactical plans. Experience in Process Improvement and Lean+ is desired
- Able to exercise good judgment by making timely and effective, well-informed decisions
- Adaptable and flexible: Maintains effectiveness when experiencing changes in work environments, work priorities and organizational needs
- Proficient computer skills, including Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Demonstrated skill in building motivated and collaborative teams
- Proven experience managing cyber security risk
- Proven ability to establish excellent working relationships with both internal and external contacts at all levels is key
- Communicate effectively with vendors and users
- Effectively present information in one-on-one and small group situations to customers, clients, and other team members
4
Skills For Information Technology Manager, Crozier Resume
- Strong experience in database administration
- Skills in process management, collaboration and relationship management
- Proven ability to establish a strong governance structure, reporting mechanisms and best in class delivery processes and policies
- Commitment to team leadership and ability to work effectively with other college leaders
- Proven experience in Architecting Solutions: From Requirements and Design to Total Cost Estimation
- Demonstrated work experience in computer programming
- Demonstrated work experience in information technology report writing
- Experience with internal consulting and demonstrated ability to influence
- Demonstrated experience with implementing ERP applications
5
Skills For Internal Audit Information Technology Manager Resume
- Demonstrated experience in managing DevOps team
- Experience and understanding of how business and IT organizations operate
- Computer skills, including MS Office Suite and project management software like NIKU Clarity, Oracle Project, Project Server and MS Project, MS SharePoint, TFS
- Strong experience in project management in complex environments
- Strong experience on business analysis and customer application needs
- Advanced Business Intelligence Skills
- Basic analytical skills to identify root problem cause and ability to recommend potential solutions
- Be self-motivated and work effectively with site Associates and external technology vendors
- Manages resources within IT effectively and efficiently
6
Skills For Credit Union Information Technology Manager Resume
- Strong knowledge and experience in applying the principles, practices and techniques of providing computing services in an academic environment
- Strong leadership experience with a customer and business-focused delivery mindset
- Program management experience with proven delivery track record is required
- Understanding and experience with managing IT infrastructure including personal computing, helpdesk, servers, printers, and data center
- Delegating tasks to staff based on the individual’s skill set and availability
- Managing high-priority incidents, along with other members of the I&O management team
- Experience developing and implementing strategic plans, delivering on commitments and results
- Experience managing global teams, leading large projects, & resource planning
- Experience coaching and mentoring development managers
7
Skills For Core-information Technology Manager Resume
- Experience developing/implementing Core Management principles
- 3+ experience developing/presenting executive level presentations
- Experience executing and managing complex Information Technology projects is required
- Experience with SQL scripting and database reporting
- Experience working in advance marketing tools (ex. Salesforce)
- Manage multiple projects with dynamic priorities, meeting deadlines and exceeding expectations
- Extensive experience working in a Sequencing facilty
8
Skills For Department Information Technology Manager Resume
- At least six (6) years of relevant professional experience in IT network administration in a Windows NT environment, including internet access support
- 6) Utilizing the Software Development Lifecycle to manage work products and prioritize deliverables
- Manage competing priorities, and coordinate the activities of people and groups
- Experience managing academic technologies in a higher education institution
- Experience working with business partners in Aftermarket Parts Distribution and/or Integrated Logistics
- Experience working with teams in a technical support environment
- Experience deploying Salesforce to multiple business units
- Experience working in a fast paced environment with strict deadlines
9
Skills For Division Information Technology Manager Resume
- Strong knowledge of IP network troubleshooting in 10Gbe Layer 3 environments
- Experience building cloud infrastructure
- Experience managing a software development group desired
- Preventive maintenance includes ensuring each computer and user has valid certs
- Strong working knowledge of network programs
10
Skills For Information Technology Manager / Site Lead Resume
- Knowledge and/or experience with data center management and working in a customer focused service organization
- Applications portfolio includes mainframe, distributed computing and web technologies with a strong focus on business intelligence
- Experience in applications, infrastructure and business partnering
- Most importantly, a willing attitude, strong commitment to quality and customer service, and drive for results
- Describe your experience advising executives and senior management on security related issues, technology trends and resource allocation
- Experience developing business systems and processes in large and complex business environment
- Experience in IT maintenance/IT department or IT services or audiovisual company
- Strong ability to work under pressure in a highly visible role
List of Typical Responsibilities For an Information Technology Manager Resume
1
Responsibilities For Senior Information Technology Manager Resume
- Develop strong relationships with key stakeholders and effectively leverage areas of the One Honeywell IT model to ensure greater business alignment
- Excellent oral and written communication skills, including the ability to clearly articulate technical cyber matters to a variety of audiences
- Demonstrated work experience in planning, developing and maintaining enterprise level Disaster Recovery and Business Continuity Plans
- Technical and Project Management skills to lead a diverse team consisting of Boeing personnel and partners to build and deliver quality infrastructure services
- Demonstrated experience with implementing or working with SAP products or Workday
2
Responsibilities For IV&V & Information Technology Manager Resume
- Demonstrated work experience working with third party auditors to remediate audit findings
- Work closely with senior leadership to define product strategies, priorities, and tactical plans. Experience in Process Improvement and Lean+ is desired
- Ensures resources are in place and operating effectively within the technical discipline
- Business background/interest and technical/analytical skills
- Engage/manage third party contractors effectively on specialized technical work
- Demonstrated IT leadership and technical experience
- Understanding of and experience with managing data network and voice telecommunications systems
- Working closely with OIA and ODL, works with key faculty committees and groups on developing education technology strategies and priorities
3
Responsibilities For IV&V Information Technology Manager Resume
- Discuss your experience presenting and reporting out to Executives and/or a Board
- A description of your experience directly managing or providing direct oversight to one or more large and highly complex projects
- Experience with emerging technologies (Internet of Things - IoT, Big Data, Machine Learning, etc.) is a differential
- Skilled in Problem-Solving Methodologies and Tools (A3, Lean and Design Thinking)
- Experience in developing multi-tiered schedules and managing project risks, budget and resources
- Experience mentoring and coaching.
- Knowledge of and experience with at least one of the following Operating Systems: Windows, LINUX, UNIX, Mac OS, iOS, and/or Android
4
Responsibilities For Information Technology Manager, Crozier Resume
- Experience in presenting to C-Level personnel and/or in conference or lecture settings
- Describe your experience in developing new business or security strategies
- Describe your experience serving customers and executive leadership of an organization
- Experience working with the State and other local agencies
- Experience working with Property Management and county level real-estate teams
- IT Experience participating with Property Management teams in new site build-outs
- A description of your experience with leveraging various project delivery approaches, methods, and strategies to facilitate project success
5
Responsibilities For Internal Audit Information Technology Manager Resume
- Experience with Infrastructure and Cloud Computing
- Experience in defining architecture for Enterprise Applications (ERP, MES, SCADA) is a differential
- Experience in IT solution development and implementation of related activities on key users or facing large audience
- Experience in manufacturing, supply chain or business systems
- Two years experience with Active Directory, Microsoft Windows 2000/XP/2003, VPN, Exchange, Microsoft Outlook, MS Office Suite, Windows operating systems
- Broad IT experience, from PC’s, printers, servers, network infrastructure and wireless network
- Skill in analyzing operational efficiency
- Experience supporting Windows XP, 7, Server 2000, 2003, 2008 and Microsoft Office applications
6
Responsibilities For Credit Union Information Technology Manager Resume
- Assists with the selection of cost-effective security solutions and controls to mitigate risk (e.g., protection of information, systems and processes)
- Enhance the productivity, cost effectiveness and quality of the Information Technology department and business area
- Available off hours for high priority issue resolution as needed
- Liaise with the global IT and business members to ensure Infrastructure Services are effective
- Own & maintain full end-to-end suite of standard industry processes and tools necessary to provide an effective & efficient service
7
Responsibilities For Core-information Technology Manager Resume
- Proven ability to define, communicate, and achieve plant and company objectives and connect the IT team to the strategic plan
- Experience with large IT project implementations
- Experience with broad exposure to Caterpillar Business partners
- Experience within IT
- Adjust hours of work, priorities and assignments to ensure efficient operation
- 5 Monitors and oversees all assigned computer equipment to ensure that Hospital computer operations function in a safe and effective manner
- Hands-on Microsoft (MS) Windows Server 2008 (or later) administration experience
- Hands-on network device administration experience (Router, Switch, Firewalls)
- Previous experience in a Leadership role (Team Lead, Project Manager, etc)
8
Responsibilities For Department Information Technology Manager Resume
- Employee/Team engagement and development experience
- More than 10 years of information technology experience
- Experience with systems and processes in large and complex business environment
- Experience with enterprise architecture methodologies such as TOGAF
- Experience with multiple software development languages and methodologies
- Experience with technology architecture and/or design
9
Responsibilities For Division Information Technology Manager Resume
- Experience with large enterprise business transformation projects
- Skilled in supervision, project management principles, methodologies, practices and software tools
- Experience with mySelect and Select software
- Progressive work experience (at least 2 years) in a lead role on a software development team
- Considerable work experience (at least 3 years) in computer technology
- The position requires experience and knowledge of
- Experience with Oracle Identity Management for the Cloud, Microsoft Azure Cloud, and Amazon Web Services
- Experience with EDI and common XML standards (XCBL, CXML)
- Experience working in a government or classified computing environment
10
Responsibilities For Information Technology Manager / Site Lead Resume
- Extensive experience leading complex IT projects with high impact to the organization and potential for high consequence of error
- Experience with LLNL programs and the role of discipline support organizations
- Experience with Windows 7/10, Windows Server 2008/2012, Active Directory and Group Policy, and VMWare
- Experience with RentalMan or Rental Result software
- Experience in the rental or construction equipment industries
- Experience in automotive or tire & rubber industry
- Experience with SharePoint, Crystal Reports, ASP.NET
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