Information Technology Assistant Resume Sample

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Malinda Gislason
9813 Ryann Corners,  Phoenix,  AZ
+1 (555) 651 5122

Work Experience

Assistant Director of Information Technology
10/2017 - PRESENT
New York, NY
  • Assists with computer inventory and reporting within InSight tracking system
  • Produces service ticket performance reports
  • Assists with departmental project management functions
  • Participate in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
  • Maintain system security procedures consistent with control requirements and corporate policy
  • Maintain accurate records of system files; software and hardware issues and service requirements
  • Assist in, participate in, or lead the co-ordination of new acquisitions and corporate-initiated major projects and technology implementations as required
  • Assist in the process of systems backup and recovery procedures, maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies
Assistant VP, Information Technology Services
03/2013 - 08/2017
Boston, MA
  • Occasional off-hours and weekend support required
  • Be on a rotating on-call schedule for issues that are urgent but limited in scope
  • Handle the disposal of all equipment that has reached its end of life in full compliance with Duke University’s policies
  • Perform routine installation, configuration, deployment and regular monitoring of servers associated with Lotus Domino, like IBM Sametime, IBM Connections, IBM Websphere, Lotus Protector, IBM Traveler, etc. including the management of these servers at the Operating system level
  • Perform regular administration, operation, technical support and monitoring of Lotus Domino Servers including routine troubleshooting, escalating issues to higher level including contacting and submitting problem reports to the vendor
  • Collect statistics on the performance and reliability of the Domino and associated servers and Lotus Notes client performance and general issues
  • Assist in migrating Notes mail files to Outlook
Information Technology Assistant
10/2007 - 11/2012
Dallas, TX
  • Lead network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)
  • Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process
  • Assist Director of Finance and Senior Director of IT to negotiate and execute computer and data communications contracts to ensure compliance with their requirements
  • Assist Director of Finance in preparation of IT operating budgets, IT capital budgets, and ability to discuss and present a business case for all IT expenses
  • Understand and familiar with hotel quality standards and service standards
  • Experience in a technical support role
  • Learn how to perform independent research to identify possible solutions on client issues as directed by management


Auburn University
2002 - 2007
Bachelor's Degree in Electrical

Professional Skills

  • Highly effective interpersonal skills with strong verbal and written communication skills
  • Excellent organizational skills and high level of comfort with multi-tasking and shifting priorities. High proficiency using Microsoft Office
  • Superlative interpersonal skills and communication skills
  • Basic administrative skills, including MS Word, Outlook, Excel and PowerPoint and ability to demonstrate upon request
  • Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
  • Demonstrated leadership and project management experience including ability to manage personnel and budgets
  • Prior education and/or experience supporting complex networks

How to write Information Technology Assistant Resume

Information Technology Assistant role is responsible for technical, interpersonal, software, communications, design, organization, hardware, customer, training, finance.
To write great resume for information technology assistant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Information Technology Assistant Resume

The section contact information is important in your information technology assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Information Technology Assistant Resume

The section work experience is an essential part of your information technology assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information technology assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information technology assistant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Information Technology Assistant resume experience can include:

  • Ensure effective support for other systems, including back office, sales & catering and human resources
  • Experience repairing computer hardware and software
  • Have a strong interest in growing business knowledge (especially as it relates to our Sports division)
  • Work with Facilities to keep IT department office space in good working order and condition
  • Demonstrated ability using remote connectivity to resolve issues and install software
  • Experience with the SOCOM CLPM Database

Education on an Information Technology Assistant Resume

Make sure to make education a priority on your information technology assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information technology assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Information Technology Assistant Resume

When listing skills on your information technology assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical information technology assistant skills:

  • Good problem-solving, decision-making, conflict-resolution and strategic-thinking skills
  • Excellent communication and customer service skills in person, email, and telephone
  • Work effectively with a team in a structured environment adhering to standardized work practices
  • Programming experience in various languages
  • Experience troubleshooting and supporting Apple computers and Mac OS X
  • Experience working with Windows 7 and Windows 10 Operating systems

List of Typical Experience For an Information Technology Assistant Resume


Experience For Assistant Director of Information Technology Resume

  • Provides technical advice to clients when necessary
  • Prepares, maintains, and updates files (electronic and paper) and internal databases
  • Drafts documentation and reports
  • Assist in providing customer support and advise for all areas of IMIS-HR and Umoja-HR application systems; performs ongoing reviews with customers and responds to customers’ requests
  • Assist in analyzing the assigned service requests received and logged in iNeed systems; take appropriate actions to resolve the cases in accordance with established procedure
  • Liaise with counterparts in the diverse organizational units to process and follow-up on actions and resolves issues related to IMIS-HR and Umoja-HR solution implementation
  • Assist in the development, testing, and implementation of solutions, performs quality assurance procedures to ensure customer satisfaction using UN established standards for functional application support
  • Assist in maintaining and preparing technical and user documentation for deployed computer application systems, as well as ad-hoc training materials and conducts technical presentations
  • Prepares’ travel, public events and speaking engagements by compiling relevant information and contributing content to composition of presentations, speeches or other correspondence

Experience For Information Technology & Services Administrative Assistant Resume

  • 4 Analyze users’ requests for information, formulate effective database queries & design reports
  • Work with OIT and Duke Athletics Director of IT to implement and maintain new Recreation Membership application
  • Assist with any IT or computer issues users experience in their day-to-day operations (including but not limited to Duke-issued cell phones, department printers and workstations)
  • Welcome & setup all new hires within the Recreation Department
  • Other responsibilities as assigned by the Recreation Executive Director, Athletics Director of IT and OIT
  • Establish and maintain user procedures and hardware familiarization for all systems
  • Track and monitor unresolved problems to ensure a timely resolution.Refer problems to supervisor when necessary
  • Website maintenance and possible transfer of website content to a new platform
  • Participate in assistive technology awareness projects on campus under direction and support of the ATC Coordinator

Experience For Assistant VP, Information Technology Services Resume

  • Support and train work study students on assistive technologies
  • Maintain appropriate databases with ATC/Accessibility project updates, information, etc
  • Seek approval, research and code invoices
  • Review Accounts Receivable requests from vendors
  • Maintain office supply closets
  • Set up desk and work station for new staff
  • Maintain various Outlook mailboxes
  • Maintain / update IT staff contact information
  • Familiarity with IT terminology is beneficial

Experience For Assistant, Information Technology Resume

  • Willingness to learn, adaptable, dependable with a can-do attitude
  • Compile and maintain reports
  • Learn and grow skills in process design and implementation, budgeting, vendor management, present value analysis, strategy analysis and documentation, project management, speechwriting, and more
  • Daily interaction with regional IT staff
  • Goal-oriented with high standards for quality, efficiency and performance
  • Relate and work closely with all levels of staff, management, vendors and outside personnel
  • Solve problems, take ownership and accountability
  • Maintain calm under pressure
  • Make software, hardware, and services recommendations to Mount Ida Campus clients. This requires staying abreast of current hardware, software, and service technology trends and assessing their usefulness and appropriateness to the campus. Participates in planning, installation, and expansion of local area network systems, equipment and services

Experience For Assistant Director of Information Technology Services Resume

  • At least five years of experience in progressively responsible administrative support work
  • Accurately create and document procedures; document and record work performed
  • Assists with computer hardware / software related problems in labs and classrooms
  • Provide technical support for events held at Jefferson
  • Assists faculty, staff, and students college-wide with Peoplesoft, Blackboard, and email issues
  • Answers helpdesk phone, create and update helpdesk trouble tickets
  • Provide support on other campuses as needed
  • & Beverage point of sale computer systems, are available twenty-four (24) hour per day

Experience For Technical Assistant, / Information Technology Resume

  • In conjunction with the above tasks, act as the hotel’s liaison with both hardware and software suppliers to
  • Ensure that the terms of maintenance agreements are followed by all concerned
  • In conjunction with Hotel Systems Manager and Corporate MIS, coordinate any new system
  • Implementation, update or upgrade with hotel staff and hardware or software suppliers
  • With control requirements and corporate policy
  • Maintain accurate records of system files; software and hardware problems and service requirements

Experience For Assistant AD for Information Technology Resume

  • Process and code invoices create requisitions for IT purchases, close maintenance purchase orders as needed
  • Process procurement card expenses for senior IT leadership and Director direct reports
  • Design, organize and attend meetings and staff events (e.g., employee meetings, Lunch 'n Learns, etc.); obtain and clear lunches for lunch meetings as required
  • Take minutes and communicate back for review or approval for Senior IT leadership Staff and Project approval meetings
  • Act as Business Unit Administrator for vendor management system

Experience For Administrative Assistant Information Technology Resume

  • Schedule industry related Webinars and conferences as requested
  • Coordinate IT volunteer activities
  • Ability and willingness to learn new software packages as they are implemented
  • Supervise Information Technology Unit employees
  • Knowledge of Main Distribution Frame/Intermediate Distribution Frame maintenance and procedures
  • Knowledge of communication infrastructure topology and design

Experience For Assistant Director / Information Technology Resume

  • Commitment to promptness and reliable attendance
  • Use knowledge resources to resolve questions and problems
  • Assists to diagnose and resolve common and complex hardware/software
  • One (1) year of experience related to working with network communication/computer system hardware and software in a technical customer support organization with emphasis on customer service and problem resolution skills
  • Provide assistance to faculty and graduate students with setup of remote education and remote conference’s as needed
  • Assist in completion of IT related projects
  • Experience working with network communication/computer system hardware and software in a technical customer support organization with emphasis on customer service and problem resolution skills
  • Anticipate problems, changes to be made and to advise the dean and associate deans on major issues/purchased/plans in IT
  • Lift 60 pounds with or without reasonable accommodations and work in confined places

List of Typical Skills For an Information Technology Assistant Resume


Skills For Assistant Director of Information Technology Resume

  • Excellent communication skills, and strong computer literacy
  • Good knowledge of the Four Seasons policies and procedures
  • Experience with an organization/institution that has provided intensive language instruction to the United States military
  • Strong technical analytic abilities
  • Attention to detail, ability to follow detailed instructions and make independent judgments, and strong technical analytic abilities
  • One year of experience in a computer related field
  • One (1) year of computer related experience

Skills For Information Technology & Services Administrative Assistant Resume

  • Maintaining an accurate call log for both incoming and outgoing calls, following up on outstanding calls
  • Editing power point presentations and videos for E-learning course
  • Familiarity with supporting and maintaining tablets, smartphones, and other mobile computing devices
  • Knowledgeable in administering heterogeneous computing environments ranging from servers and network to personal computers
  • Support and provide assistance to IT Management including maintenance of calendars in Outlook, scheduling appointments and managing conference room usage
  • Assist in diagnosing and resolving common and complex hardware/software problems
  • Participates in the development, testing, debugging and implementation of new application systems releases, modules and functionalities
  • Assists in gathering and inputting data to update asset inventories as needed
  • Performs software distribution updates, scripting, testing and support

Skills For Assistant VP, Information Technology Services Resume

  • Dairy management – accuracy in booking and arranging of Calendar meetings and Contacts
  • Assist in the installation, troubleshooting and basic repair of Networking equipment and systems
  • Assist individual departments in setting up computer training for their individual departmental needs
  • Process payroll for all IT Department employees to include maintaining the payroll portion of Replicon and tracking timesheets for the IT department
  • Perform daily communication of Daily Operations meeting information through updated monitor slides and posting to Share Point
  • Create, maintain and present IT Onboarding training and manual for new IT members
  • Update IT Knowledge Center with new hires, promotions, alerts, and IT 9/80 Schedule list as well as maintaining the IT “What’s Happening” calendar

Skills For Assistant, Information Technology Resume

  • Familiarity with operating protocols for desktops and laptops
  • Knowledge of UTSA access control access request tools and governing policies
  • Knowledge of Computer Maintenance and Patch Compliance utilizing UTSA software (insight)
  • Knowledge of project charters, work plans and resource management utilizing UTSA software tools (SharePoint, MS project,)
  • Utilize ticketing system to track and escalate issues for end users
  • Assists in troubleshooting technology problems with desktop, laptop and peripheral technologies
  • Performs research into new versions of centrally supported software and perform beta testing, production rollout and post production support
  • Performs 2nd level desktop troubleshooting in conjunction with the Help Desk

Skills For Assistant Director of Information Technology Services Resume

  • Performs more complex hardware and software configuration tasks such as creating standard images
  • Provides guidance and training to new/junior staff
  • Provide training and support to staff, faculty, and students in the use of appropriate assistive technologies (One to one small group, or workshop situations
  • Remain current with existing and new assistive technology developed or used in higher education
  • Maintain the Assistive Technologies Center (ensure computers are working, lab is organized and clean, etc.)
  • Use ticketing system (such as Service Now) to assist with daily purchase requests
  • Issue purchase orders; help maintain purchase order to invoice tracking documentation
  • Distribute mail and prepare outgoing mail
  • Coordinate ordering office supplies

Skills For Technical Assistant, / Information Technology Resume

  • Assist CIO with travel arrangements, expense reports, calendaring and other special projects
  • Record accurate meeting minutes and notes
  • Assist in the installation, troubleshooting and basic repair of Audio Visual equipment and systems
  • Provides basic troubleshooting for computers and printer hardware
  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting and Food
  • Assist Hotel Systems Manager in ensuring system security procedures are carried out and are consistent
  • Manage IT Inquiry mailbox, distributing vendor information to appropriate IT person
  • Create documents and correspondence for self and IT Department staff, as needed. Sort mail and answer incoming calls, as necessary
  • Organize and maintain files/records for the department, serving as Records Retention point of contact

Skills For Assistant AD for Information Technology Resume

  • Create and manage IT floor seating plan; coordinate with Facilities and major moves or construction
  • Some networking knowledge
  • Plan, organize, control, and evaluate IT and electronic data operations
  • Develop and execute training sessions for all DCLCP employees and in the use and troubleshooting of educational technologies to include video teleconferencing equipment, interactive software, and electronic whiteboards
  • Work with administration to identify technological needs of DCLCP to expand our distance-learning program

Skills For Administrative Assistant Information Technology Resume

  • Write documentation for new systems and software for incoming faculty and current and future customers
  • Implement and manage an in-house support ticket system to streamline, record, and quickly remedy all IT-based issues as they arise on a daily basis
  • Advise on required technology needed for upcoming classes and sustainment training, required systems purchases, and technology changes (i.e. router, VTC and networking setting)
  • Maintain quality service by establishing and enforcing organization standards
  • Design and maintain a network-based video backup system for and design an auto-archiving system for future use
  • Setup and use the VTC network
  • Maintain, update, and expand DCLCP website
  • Strong leadership, interpersonal, and communications skills, including the ability to work and lead diverse groups of individuals and create and maintain effective working relationships
  • High capacity to organize, prioritize, pay attention to detail, solve problems and make decisions with almost complete autonomy and with proper treatment of confidential and sensitive information

Skills For Assistant Director / Information Technology Resume

  • A working technical knowledge of hotel systems and operations
  • Four Seasons IT core standards and key controls
  • Develops, tests and implements computer application systems and programs
  • Acts as custodian of IT equipment for IMCTS to maintain inventory and location distribute and provide annual physical property check to the Property Management Unit
  • Provides technical support to computer and network clients in response to requests related to Bank and WBG standard hardware and software, printing problems, viruses, network connections and other IT related matters including communication services (e.g. videoconference, network links, phone systems)
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests

Skills For Executive Assistant Information Technology Resume

  • Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998
  • Excellent communications skills, both written and oral, especially as consultation and accurate communication with non-technical individuals on technical matters is a requirement. Ability to converse well in person and by telephone
  • Attention to detail, ability to follow detailed instructions and make independent judgments
  • Three years of server and network management
  • Knowledge of Data Center maintenance policies and procedures

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