Telephone Resume Sample
Keegan Denesik
9144 Hodkiewicz Heights,
Boston,
MA
+1 (555) 184 8192
Work Experience
Telephone Account Manager
05/2015
-
PRESENT
Boston, MA
- Identify the training needs of IFAs & their support staff in Zurich’s Retail Platform service offerings & procedures
- Working with the IFA business’ during the implementation and embedding phase to ensure a successful launch & integration with Zurich’s Retail Platform & processes
- Execute on the training needs of ZIG Sales Consultants in Zurich’s Retail Platform service offerings & procedures
- Personal injury protection (PIP) claims handling experience
- Currently possess or successfully secure NYS Workers' Comp & No Fault license upon hire
- Takes time to understand changes in the market and communicates market information to Team Leader
- Thorough knowledge of the bank’s computer systems and frequently used forms
- Strong understanding of outbound telesales environment and record of having applied those principles and achieved consistent success
Dacc Telephone Representative Ext Hrs
05/2010
-
04/2015
Los Angeles, CA
- Successful completion of Personal Banker Product Knowledge Test with a score of 85% or better
- Configures and troubleshoots SS7, ISUP, and SIP with guidance of TOE II and III.
- Determines and documents basis of settlement value, settlement options, release documents needed, parties needed to conclude settlement and plan of action to negotiate settlement. Makes contact with appropriate party (is) to negotiate a settlement and obtains all necessary settlement documents to conclude settlement and claim
- Prior bodily injury claim handling experience
- Prior injury or litigated claims handling experience
- Proficient with computers, including Microsoft Office Suite
- Proven ability to foster and maintain close working relationships with internal and external business partners
- Professional and polished oral and written communication skills
- Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability & damages exposure
Telephone Operations Intern
05/2004
-
12/2009
Philadelphia, PA
- Communicate to a variety of education professionals and colleagues
- The ability to organise workload within tight timeframes and prioritise effectively
- Drive to meet and exceed identified targets
- Flexibility to work on varied tasks as directed
- Monitors team’s customer service calls to observe telephone banker demeanor, product knowledge, technical accuracy, and conformity to company policies. Holds Coaching sessions to update the Telephone Banker on findings; improvement plans are discussed and documented
- Assigns or completes activities surrounding customer mailboxes (Examples: Message Center Inbox and In Session Messages), PINQ’s, E-statement bounce-backs, Harland Clarke, tickets and adjustments. Monitors responses for timeliness and accuracy of responses
- “LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
- Meet interpreter quality standards set by TransPerfect Remote Interpreting’s TTQ department
Education
University of Phoenix - Shreveport-Bossier Learning Center
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- An excellent telephone manner and understanding and application of listening skills
- Excellent keyboarding skills and knowledge of PC (Windows, Lotus Notes, Microsoft Office)
- Excellent customer service and sales skills, including telephone etiquette
- Excellent planning / organisational skills
- Excellent organisational and administration skills are essential
- Excellent computer skills and ability to work under pressure at times
- An ability to be open and honest with excellent telephone sales and presentation skills
How to write Telephone Resume
Telephone role is responsible for telephone, compliance, training, english, litigation, retail, credit, integration, database, compensation.
To write great resume for telephone job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telephone Resume
The section contact information is important in your telephone resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telephone Resume
The section work experience is an essential part of your telephone resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telephone responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telephone position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telephone resume experience can include:
- Excellent call handling skills; to listen, build rapport, acknowledge and deal effectively and efficiently with all adviser enquiries
- Effectively resolve client issues and meet client requirements, through effectively managing the internal network
- Excellent communication skills in English (oral and written).Fluency in Arabic is an advantage
- Plan, organise and effectively manage priorities on a day to day basis
- Achieve best practice in sales skills as well as compliance against agreed benchmarks
- Achieve best practice in compliance and sales skills against agreed benchmarks
Education on a Telephone Resume
Make sure to make education a priority on your telephone resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telephone experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telephone Resume
When listing skills on your telephone resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telephone skills:
- Excellent interpersonal skills and be able to work in groups
- Produces results on time - responding effectively to requests for information
- Play an active role in the development of knowledge and skills of Protection campaign and trading consultants, and other team members
- Superior networking, relationship development & management skills
- Detail and results oriented with analytical skills
- Communication skills in both spoken and written English and Spanish
List of Typical Experience For a Telephone Resume
1
Experience For Telephone Account Manager Resume
- For claims with value exceeding authority granted, incumbent demonstrate ability to recommend a plan of action for resolution of the claim to manager for approval
- A proven team player with the ability to manage your time and workload whilst dealing with a variety of tasks
- Salary of between £22-25k dependent on knowledge and experience
- Obtains/Maintains appropriate licensing or education requirements
- Has a basic understanding and knowledge of state laws, regulations and best practices applicable to claims handled, including state unfair claim practice laws, and exhibits the basic ability to independently interpret these laws and regulations as it relates to handling of bodily injury claims assigned
2
Experience For Dacc Telephone Representative Ext Hrs Resume
- Targeted, accountable and compensated based upon selling to advisers within the Owl account panel
- Accountable and compensated based upon selling to contacts within a designated accounts panel. This role is targeted to deliver £X-Xm API
- Understand responsibilities associated with FCA membership (including TCF), and how this affects Zurich Intermediary Group and intermediaries
- Responsible for interfacing directly with the customer about their technical issues
- Educated to GCSE Level or equivalent including Math and English
- Exhibits the basic ability and knowledge to review, evaluate, and negotiate injury claims. Utilizes ADR and other tools when appropriate
- Receive personal injury protection (PIP) claim assignments and verify/investigate coverage and document all appropriate information before Manager is involved with review of claims to ensure they are commensurate with ability
- Develop and agree sales goals with advisers to reflect the overall MetLife sales target
- Document sales activity in line with agreed systems and processes. Use MetLife’s customer relationship management system (Salesforce), capture, maintain and use Intermediary information to inform future sales activity
3
Experience For Telephone Operations Intern Resume
- Achieve all targeted talk time, proactive call and webinar targets to ensure the potential of the panel is fulfilled
- Complete webinars and face to face visits (when required) to continuously add value to adviser’s product knowledge, sales performance and retention figures
- Support and help deliver MetLife’s involvement at the Owl Regional meetings held three times a year
- Ensure that the product sold appropriately in line with the agreed business model
- To share your knowledge, best practices and ideas with others
- Work with the Protection team and wider MetLife colleagues to provide continuous improvement and development of proposition, strategy and service to ensure MetLife’s offering is in line with customer, market and consumer expectations
- Meet interpreter quality standards set by TransPerfect Connect’s TTQ department
4
Experience For Telephone Development Executive Resume
- Develop and agree the advisers MetLife sales target in order to deliver agreed API/penetration targets
- Apply market knowledge to identify and focus activity on contacts which deliver high volume/value to MetLife
- Influence distributor decision-making through demonstrating a full working knowledge of MetLife’s products, services and technology, and a high level knowledge of the market and competitor products. Actively promote MetLife products by demonstrating benefit to the Intermediary’s customers
- Document sales activity in line with agreed business plan. Use MetLife’s customer relationship management system, systematically capture, maintain and use Intermediary information to inform future sales activity
- Identify and obtain the support required to deliver agreed targets (resources, training, etc)
- Achieve all set talk time, pro active call and webinar targets to ensure the potential of the panel is fulfilled
5
Experience For Experienced Mandarin Telephone Resume
- Ensure that the service/product sold is appropriate to the Intermediary’s business/customer opportunity
- To be primarily responsible for new business development and relationship management of IFA accounts within a specified region via the telephone
- Knowledge of copper and fiber cable plant design and layout
- Open and navigate drawings within AutoCAD
- Records and channels guest request to appropriate departments
6
Experience For Telephone Application Representative Resume
- Accurately records all guests requests and messages and ensures they are handled correctly
- Responsible for the orderliness, tidiness and smooth operation of the Service Centre
- Represents the hotel with all telephone calls from in house guests and external calls
- Assist guests with any restaurant, tour or hotel reservations
- To be knowledgeable of hotel emergency procedures and know what to do when emergency arises
- Has pleasant and cheerful presonality
7
Experience For Experienced Vietnamese Telephone Resume
- Work long hours and shift
- Determine and discuss strengths and weaknesses of individual unemployment compensation cases with client witnesses
- Represent clients in unemployment hearings via phone or in-person as required
- Document all communication with client witnesses
- Act in a courteous and professional manner
- Any special projects requested by a member of management
- Learn, comprehend and retain state unemployment insurance regulations and statues as well as departmental procedures and internal systems
8
Experience For Telephone Appointment Consultant Resume
- Listen, comprehend, and actively participate in phone and/or in-person discussions
- Use the keyboard to input, access, view and interpret data on a PC
- Evaluate information to make independent decisions
- Interact with people and be a team player
- Professional behavior and attire
- Make decisions and apply creative and innovative solutions to problems
- Work remotely with no on-site supervision
- Develop and maintain an appropriate client contact base, across the client portfolio
9
Experience For Telephone Account Manager Team Leader Resume
- Achieve all growth, revenue and retention targets across the core account portfolio
- Identify areas of growth and realise these opportunities, with targeted accounts across the portfolio
- Deliver against agreed contact strategy and account plans KPIs
- Treat people fairly, with respect, impartiality and consistency
- To work as a team player in a fast paced and often stressful environment
- Enthusiastic and highly motivated individual
- Track record of success in B2B sales
10
Experience For Telephone Services Coordinator Resume
- Set up guests' business appointments
- Organize and conduct regular meetings for all Business Center staff to facilitate communication and a smooth operation
- Participate in broader Front Office meetings to keep abreast of issues in the department and inform your staff of same
- Responsible for using the trouble ticket system to input tickets, update tickets, track progress of the issue resolution, and updating the customer on the resolution progress
- The starting pay is $9.50 per hour
- Perform maintenance as required to sustain current operational voice, data networks and associated sub-systems
- Proactively manage a portfolio of approximately 1,000 SME customers across multiple locations and industries. Establishing a segmented call plan to manage customer contact, based on their annual or projected annual spend, e.g. A, B’s and C’s
List of Typical Skills For a Telephone Resume
1
Skills For Telephone Account Manager Resume
- Excellent call handling and communication skills; to listen, build rapport, acknowledge and deal effectively and efficiently with all adviser enquiries
- Outbound Telemarketing experience with strong customer focus
- : Up to two years general and specialized experience, specifically S&T Retail experience
- Previous telephone account management skills
- Skill in reviewing, proofing, and verifying data
- Experience in dealing with dated materials, strict time limits and/or working in a fast-paced environment
- Experience with generating and running database reports
2
Skills For Dacc Telephone Representative Ext Hrs Resume
- Experience in operating a Startel keyboard
- A good overall understanding of all 3 MetLife UK Business Lines – 1) W. Mgmt. 2) E Benefits. 3) Protection
- Demonstrates the capability of consistently handling claims within authority granted with limited to no supervision
- Develop strong and long lasting relationships with the Owl Financial team as well as advisers and managers within the panel
- Demonstrate a full working knowledge of MetLife’s products, services and a high level knowledge of the market and competitor products
- Skill in using and knowledge of personal computer operations and functions
- Experience of working within a Customer Service/Contact Centre environment
3
Skills For Telephone Operations Intern Resume
- Is well organised and makes effective use of time
- Is IT literate and makes effective use of CRM system, spreadsheets, word and Powerpoint
- Have the ability to prioritise and work on several tasks simultaneously
- Operate with maximum productivity and efficiency
- Value other people’s views, experiences and contribution
- To monitor field sales colleagues diaries and prioritise work appropriately
4
Skills For Telephone Development Executive Resume
- The ability to proactively develop strong relationships over the telephone
- Establish priorities and work with multiple tasks at the same time
- A proven team player with the ability to manage your time and workload whilst dealing with a high volume of tasks relating to a large distribution line
- Provide excellent customer service to our clients
- Previous Sales CRM experience (e.g. Salesforce)
- Proven ability to be resilient under pressure
5
Skills For Experienced Mandarin Telephone Resume
- Driving new opportunities and prospecting to support the direct sales team including prospecting, cross sell opportunities and participation in campaigns
- Living and breathing our amazing behaviours, and being a great team player
- Advising on all types of customer queries such as: balance enquiries, making payments, internet banking, card management, using our mobile app
- Converting sales leads into opportunities through outbound calls to new and existing customers
- Increasing customer retention through providing consultative solutions to clients
- Reading and understanding construction blueprints specific to telecommunications drawings
- Understanding of PC functions, including Windows-based applications and Microsoft products
6
Skills For Telephone Application Representative Resume
- Managing and Growing
- Putting customers and clients at the heart of our business
- Willing to step outside comfort zone and make difficult decisions
- Being mindful of the consequences of what we say or do
- Following the correct processes to make sure our customers are safe
- Satisfying the Customer
- Developing a Game Plan
7
Skills For Experienced Vietnamese Telephone Resume
- Providing fantastic service and support to our customers over the phone
- Work closely with Underwriting and other relevant departments developing relationships and collaborating to achieve Zurich’s goals
- To manage profitability of designated territory, operating within authority levels in setting Agent’s trading terms
- Maintenance of Equifax’s customer data by entering all relevant information into TPS CRM on all sales activity across new and existing customers
- Manage a panel of Brokers in line with Zurich Principles and Practices ensuring all KPI’s are achieved and the Zurich underwriting criteria adhered to
8
Skills For Telephone Appointment Consultant Resume
- Proficient with using dual monitors and have the ability to think, talk and type at the same time while listening to our client’s needs
- Maintenance of Equifax’s customer data by entering all relevant information into Salesforce on all sales activity across new and existing customers
- Apply wider market knowledge within conversations with advisers whilst simultaneously promoting MetLife products by demonstrating benefit to the customers
- Identify and obtain the personal support required to deliver agreed targets (resources, coaching, training, etc.)
- Understand, interpret and explain Zurich’s underwriting strategy and develop a high-level understanding of all segments
9
Skills For Telephone Account Manager Team Leader Resume
- Thinks Strategically - Sets direction aligned to the company’s strategy, applying external and global perspective to meet local and global needs
- Seizes Opportunity - Seeks new opportunities and ways to create balanced business growth while improving operational capabilities
- Models our Values - Creates a culture that promotes the company’s values and standards through role modeling, accountability and ownership of decisions
- See bigger picture and sharing responsibility to get the best results
- Work closely with field sales colleagues on success of target lists, and when appropriate advise on actions to bring greater success
- Enjoys the structure and consistency fixed and rotating schedules provide to ensure we’re here when our clients need us
- R01 & R05 (if not held this then this is to be achieved within 12 months of starting the role)
- Successful completion of adjuster training program for internal employees and external candidates
10
Skills For Telephone Services Coordinator Resume
- Responsible for providing the highest level of service to hotel guests
- Ensures all calls are handled professionally and with care adhering to hotel’s and Shangri-la policies and procedures
- Passion for delivering highest levels of guest service
- Analyze individual case information by reviewing data accessed through the PC, document images and through discussions with client witnesses
- Prepare client witnesses for the unemployment hearing proceedings
- Identify growth accounts requiring key account management
- Utilise understanding of the G4S Solutions suite, to meet client needs and generate additional revenue growth across the portfolio
- Participate actively in supporting best practice and “best in class” sales initiatives across the team
- To work with professionalism, honesty and integrity maintaining confidentiality at all times
List of Typical Responsibilities For a Telephone Resume
1
Responsibilities For Telephone Account Manager Resume
- To develop a strong working knowledge of Equifax’s systems that is needed for the representative to effectively operate, including Equifaxcheck.com, ABR website, Data Express, TM1 and Salesforce
- Strong knowledge of protection products and their usage in the market. Detailed technical knowledge of the MetLife protection product range and its application and sales opportunities for customers (Intermediaries)
- Personable, friendly, self organised, able to work on own initiative
- Proactively seek feedback and act upon feedback
- Strive to continuously improve and be the best
- Manage tasks and timings appropriately
2
Responsibilities For Dacc Telephone Representative Ext Hrs Resume
- Financial service/customer service/protection qualifications desirable
- Current knowledge of competitor offerings
- Knowledge of MetLife sales and retention processes
- Knowledge of MetLife processes and drivers across all areas that interact with the Customer
- Willingness to serve the client
- Identify the client’s problems and necessities in order to offer different alternatives and solutions
- Manage difficult situations with clients
- Flexibility to work extended hours, holidays and travel if necessary
- Proactively manage a portfolio of approximately 1,200 SME customers across multiple locations and industries. Establishing a segmented call plan to manage customer contact, based on their annual or projected annual spend, e.g. A, B’s and C’s
3
Responsibilities For Telephone Operations Intern Resume
- To achieve and maintain a consistently high level of efficient and effective service to Equifax’s customers and prospects by ensuring follow through of all aspects of the sales process
- To develop a strong working knowledge of Equifax’s systems that is needed for the representative to effectively operate, including vedacheck.com TM1 and Salesforce
- No cold calling – working with warm leads to new and existing customers
- Chance to learn, develop and grow everyday
- Manage in-bound customer enquiries about our products & services
4
Responsibilities For Telephone Development Executive Resume
- PresentingPeople who applied for this job also applied for
- To book a balance of phone/online, account management and face to face appointments as specified
- When appropriate book attendees at special events or clusters
- To ensure equal balance of appointments between field sales colleagues
- Work towards an individual and team target Team work Work closely with field sales colleagues from provided target lists
5
Responsibilities For Experienced Mandarin Telephone Resume
- Keeps Team Leader and team fully informed about opportunities or competitor information
- To make quality appointments for a team of national field based colleagues in the primary schools market
- Work towards an individual and team target
- Bilinguism (French and English, written and spoken)
- Flexible and adaptable to variances in work flow
- Relationship Management - Ability to establish and maintain effective working relationships with co-workers, members and other business contacts of PSECU. Demonstrate PSECU’s Operating Principles of PRIDE (Partnership, Reliability, Improvement, Dedication, and Ethics)
6
Responsibilities For Telephone Application Representative Resume
- Develop knowledge and understanding of risk & compliance policies and procedures to ensure own work is undertaken to the standards of behaviour and in accordance with policy
- Build and manage relationships with an assigned customer portfolio through regular and structured telephone contact
- Regularly update profile information in Salesforce and liaise closely with the direct sales team
- Work on own initiative and part of a team
- Challenge oneself to drive continuous improvement
- Hungry for & to suggest new ideas
- Ensures customers’/colleagues’ agreement to proposed solutions/courses of action
7
Responsibilities For Experienced Vietnamese Telephone Resume
- Be focused on quality and attention to detail
- Have the ability to work on own initiative and as a team player
- Demonstrate our commitment to our customers by offering market leading skills and technical expertise. Provide strong technical information and advice in the areas of Protection planning internally and externally, individually and on a group basis.
- Hold detailed knowledge of the various business models of intermediaries
- Be responsible for driving better value outcomes for Aviva through active account engagement, ongoing monitoring of business sales, conversion of high value quote cases and retention and the building of joint account panels
- Identify new risks within protection account panel and take steps to ensure that these effects of this risks are minimised for Aviva
8
Responsibilities For Telephone Appointment Consultant Resume
- Monitor and react to legislative & market developments (trusts & tax) in the Protection market (RDR)
- Take responsibility for risk-based decision making, encouraging effective management of key risks, the embedding of a risk- and controls-aware culture and the development of required risk and control skills
- Ensure that Aviva TCF objectives are built into all activities
- Adept Relationship Builder
- Personally well organised
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