Information Technology Services Resume Sample

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Mollie Marvin
780 Kristopher Greens,  Chicago,  IL
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Work Experience

Director, Information Technology Services
09/2016 - PRESENT
Phoenix, AZ
  • Assess and resolve non-standard/standard issues/problems largely on own initiative
  • In charge of coordinating support for day-to-day operations for all the CTO Services towers: Networking, Hosting and End user computing
  • Lead, manage and coordinate the relationship between Mdlz, HP and other local/regional vendors. Ensure effective and timely communication between all parties involved. Champions the use of IT
  • Uses imaging (GHOST) and data backup technologies to set-up computers for new customers, and transfers files when replacing customers’ computers; uses remote control software (such as TeamViewer) to upgrade/troubleshoot customer computers
  • Manage the relationship with government customer, other internal IT teams and IT service providers or partners that provide IT services within our environment
  • Have on-call responsibilities to respond to system issues 24x7x365
  • Develop support skills to minimize dependency on outside SME resources
  • Work with government and other IT partners/service providers to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across IT infrastructure when required
Supervisor, Information Technology Services
07/2013 - 05/2016
Phoenix, AZ
  • Proactively seek out cost containment opportunities through one’s own efforts and those of others
  • Organizational Leadership
  • Ready for Business and End of Day reporting processes including awareness of all application and infrastructure changes, producing performance reports for Level 0 and Level 1 BT support groups
  • Analysis: Identify and understand issues, problems and opportunities; utilize Service. Now to correlate events with disruptions to business services
  • Initiate and chair technical RRT (Rapid Response Team) bridge conference calls and assign tasks to the relevant attendees; send out the relevant reports after conference bridges and at the end of each incident
  • Statistical evaluation of incidents to include frequency/duration of incidents, incident categorization/prioritization and resolution
  • In conjunction with the problem management function, identifies and document any known issues
  • Coordinates and supervises the work activities of the Maintenance Release Team within the FSO Platforms department of our FSO Organization
  • Builds effective working relationships with business and ITS partners
Information Technology Services Intern Technology & Infrastructure Identity Access Management
09/2008 - 06/2013
Los Angeles, CA
  • Facilitate the gathering of business requirements to support Service Operations Maintenance activities as necessary
  • Develop and maintain an acquisition/procurement strategy to directly support the customer
  • Be familiar with integrating and optimizing IT infrastructure monitoring capability to provide advance incident/event notification and performance metrics in compliance with SLAs
  • Ensure network security and compliance with DoD 8570, NIST 800-53/FISMA, C&A, DIACAPS, POAMS and other audit and security requirements when applicable
  • Be prepared to Manage/verify COOP/DR capabilities and coordinate scheduled COOP/DR exercises for the company specific network
  • Plan and track multiple operations projects, resource planning and allocation, task delegation to accomplish project goals and objectives, ensuring timely resolution of issues, using escalation as necessary, creation of ongoing status and evaluation reports, and reporting on team member performance
  • Accountable for meeting task-specific service levels with respect to client service and operation’s needs


Wittenberg University
2003 - 2008
Science's Degree in Computer Science

Professional Skills

  • Work with team members and team leader(s) to analyze, plan, design, develop, and implement solutions to meet strategic, usability, performance, reliability, control, and security requirements
  • Demonstrated skills and experience managing multi-discipline staff with diverse skills in a unionized environment
  • Basic computer skills including an excellent understanding of Windows 7 and Windows 10 operating systems
  • Strong verbal and writing skills and ability to produce high-quality communications materials
  • Multi-task with strong follow-up skills
  • Strong team skills as well as ability to work independently
  • Basic skills of operating tablets and other mobile devices

How to write Information Technology Services Resume

Information Technology Services role is responsible for basic, software, database, mac, refining, security, reporting, design, research, digital.
To write great resume for information technology services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Information Technology Services Resume

The section contact information is important in your information technology services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Information Technology Services Resume

The section work experience is an essential part of your information technology services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information technology services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information technology services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Information Technology Services resume experience can include:

  • Excellent judgment, decision-making abilities and negotiation skills
  • Understanding of voice and data network wiring concepts
  • Design and develop technology solutions technical documents/specifications. Includes hands on involvement in designing, coding and testing
  • Create slides in Microsoft PowerPoint that are visually appealing and comply with Deloitte branding
  • Perform all tasks with a focus on meeting deadlines while providing quality and accuracy of work products
  • Install, maintain and repair voice and data wiring systems when needed

Education on an Information Technology Services Resume

Make sure to make education a priority on your information technology services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information technology services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Information Technology Services Resume

When listing skills on your information technology services resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical information technology services skills:

  • Previous experience leading Tier 2/Tier 3 teams
  • Good relationship with IT external and internal people
  • Proven ability to act as the key liaison between Product Owner, Technical Development and QA Test team
  • Piloting of new Processes or Technologies related to Performance Engineering Activities
  • Piloting of new Processes or Technologies related to Automation Studio Activities
  • Defining content management policies

List of Typical Skills For an Information Technology Services Resume


Skills For Supervisor, Information Technology Services Resume

  • Excellent presentation, organizational, and customer service skills
  • Understand the functional business requirements from our clients and develop technical documents/specifications based on understanding of client’s needs
  • Perform troubleshooting and problem resolution as needed. Assess and resolve non-standard/standard issues/problems largely on own initiative
  • Performance Scenario and Load Modeling Discussions (Scope Elicitation)
  • Design and Execution of Performance Testing Scenarios
  • Results Analysis, including Root Cause Analysis
  • Collaboration with Deloitte Application Studios Performance Engineering and Project Teams

Skills For Director, Information Technology Services Resume

  • Design and Execution of Automated Testing Scenarios
  • Keep abreast of the Global ECM offering and ensure Global solutions as leveraged whenever possible
  • Conduct the evaluation of new content management processes and technologies and providing recommendations
  • Complete all reports/dashboards in a timely manner, avoiding any delays and surprises, with adequate time for reviews
  • Build relationships with clients, team members and team leaders

Skills For Information Technology Services Management Resume

  • Proficiency in project management methodologies and the ability to plan, design, develop, and implement complex I.T. technology and systems
  • Automated Scenario Scope Elicitation
  • Collaboration with Deloitte Application Studios Automation Studio and Project Teams
  • Content management Business representative
  • Develop and implement the ECM strategy and roadmap
  • Develop business cases in line with the ECM / IMO strategy
  • Lead the ECM projects and ensure adherence to the ECM / IMO strategy

Skills For Information Technology Services Technician Resume

  • Develop the ECM governance framework
  • Possesses knowledge of Life and Health Insurance functions/applications/technologies
  • Familiarity with a variety of the field’s concepts, practices, and procedures
  • Coordinates with technology leaders to prepare, solicit and assimilate survey responses related to the function and projects/processes
  • Analyzes data from a variety of sources (Sharepoint, emails, verbal conversations, project reports, feedback, project closure surveys, etc.)
  • Generate weekly/monthly reports in pre-defined templates for distribution to internal and external stakeholders
  • Attends meetings with DAS Leaders to gather information pertinent to the monthly or quarterly reports

Skills For Information Technology Services Director Resume

  • Collaborate and collect information to accurately capture the health of a project in monthly/quarterly reports
  • Proactively reach out to appropriate parties for key information as needed
  • Provides operational support to DAS Studio Operations Leader
  • Work with minimal or unsupervised and within outlined timeframes to manage customer expectations
  • Expert level knowledge and extensive experience and skills in a wide range of technologies, tools, and methodologies as applied within a multi-constituency distributed environment. Confident leadership competencies and conflict resolution skills with ability to motivate teams in a multi-dimensional collaborative environment
  • Superior analytical, evaluative, organizational, and problem-solving skills and demonstrated ability to utilize logic and discretion in the interpretation of policy, procedures and guidelines

Skills For Information Technology Services Intern Resume

  • Demonstrated knowledge and skills with all manner of Microsoft products and services including server and desktop, operating systems, Active Directory, Exchange Mail Server, SQL database system, web servers, clustering, virtualization, and .NET development tools and cloud services
  • High level of expertise working with portal systems, integrated wireless and wired networks, multi-tier distributed systems and complex professional system is also required
  • Experience with business analytics experience, research and insights
  • Experience supporting both PC and Apple Mac essential
  • Experience supporting MAC
  • IOS and/or Android mobile platform experience
  • Experience with Analytics tools: SAS, SPSS, R, MATLAB
  • Experience with Adobe Digital Analytics (Site Catalyst/Omniture), or other digital analytics tool

Skills For Information Technology Services Intern Deloitte Application Studios Application Insights Resume

  • Experience with Microsoft Exchange, Outlook, Active Directory, Sharepoint, Lync and SQL
  • Experience with mobile technologies such as Blackberry Enterprise Server and Exchange Active Sync
  • Experience with other automation tools
  • Awareness of Information Technology trends, directions and emerging technologies
  • Database or Data Management technology, e.g. SQL Server, HANA, MySQL, Oracle, PostgreSQL, MongoDB, Cassandra, Alteryx, etc

Skills For Information Technology Services Intern Technology & Infrastructure Identity Access Management Resume

  • Advanced Analytics, e.g. R, Python, SAS, SPSS, etc
  • Business Intelligence/Visualization: e.g. Tableau, QlikView, QlikSense, Crystal, Analysis Office, Web Intelligence, etc
  • Development in C#, C++, Java, or any other language
  • Atlassian JIRA, Confluence, and Stash
  • Technical knowledge in Html5/CSS/jQuery, Angular.js, .NET, Mobility, Open Source Frameworks, Content Management Systems, Configuration Management
  • Provides regular updates to Business and ITS Leadership on team progress

Skills For Information Technology Services Intern Technology Business Management Resume

  • Monitors and identifies opportunities to improve the health and maintainability of applications and infrastructures
  • Directly-related work experience with past success providing coaching and feedback to more junior team members and influencing results through others
  • Coordinates and supervises the work activities of the Life/Health Strategic Projects Team within our FSO Organization
  • Coordinates and supervises the work activities of the Application Support Team within the FSO Platforms department of our FSO Organization
  • Install, maintain and troubleshoot computer systems and peripherals throughout the company

Skills For Information Technology Services Intern Cybersecurity Threat & Vulnerability Resume

  • Setup mobile devices to be used for front-line operation
  • Repair desktop/laptop computer physical hardware through manufacturer warranty
  • Resolve Level 2 IT Services support tickets/incidents in a timely manner
  • Maintain steady, proactive contact with managers and/or supervisors at all company locations to resolve or escalate promptly any problems being experienced throughout our wide area network
  • Install, troubleshoot and repair data network equipment and/or telephone equipment when needed
  • Answer IT Help Desk phone calls for ExpressJet and SkyWest on as needed basis
  • Provide after-hours support for essential systems when operationally necessary as deemed by management
  • US citizen or show proof of right to work in US

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