Information Technology Analyst Resume Sample

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Dane Cruickshank
6194 Skiles Views,  Los Angeles,  CA
+1 (555) 978 0978

Work Experience

Senior Information Technology Analyst
12/2017 - PRESENT
Houston, TX
  • Responding to the evolving regulatory environment and helping to meet the firm’s regulatory commitments by addressing internal and external commitments
  • Advancing the firm’s Roadmap programs -- Single Sourcing of data, Architecture Convergence, and Rationalization of Platforms
  • Driving innovation across the firm's corporate technology portfolio, increasing efficiencies through process automation and Agile application development, with an emphasis on user experience and shorter development cycles
  • Investing in security and controls for cyber, access/entitlements uplift, data protection and application resiliency
  • Experience with network infrastructure, FTP, DNS, Citrix, Firewall, AD, GPOs, DHCP, Storage, VOIP, File Backup and Restore and Server Administration
  • Coding, testing and debugging of programs as well as IT infrastructure support working with both internal and external providers and experienced analysts
  • Identification and resolution of technical problems, with very occasional weekend activities related to program and infrastructure changes
  • Under the direction of more senior analysts, assist in the development and integration of software applications and infrastructure solutions
Information Technology Analyst
02/2015 - 10/2017
Detroit, MI
  • Typically serves as a team member on one or more projects
  • Act as first level of support in the business to resolve factory and office IT related issues with applications and infrastructure
  • Follow established support protocols
  • Run monthly Salesforce support metrics based on incidents tracked in remedy or future Caterpillar approved tools and share the metrics with leadership
  • Create Salesforce customization reports including Lightning dashboards
  • Hands on experience in APIs to connect Salesforce and external systems
  • Perform technical and functional system analysis, development, support, and implementation in Workday HR (the new Human Capital Management system being implemented)
  • Resolve complex business requirements via Workday HR, and the corresponding system relationships to SAP HR and SAP FI configured solutions
T&E Information Technology Analyst
12/2009 - 12/2014
San Francisco, CA
  • Participate in all project stages with accountability for eliciting, validating, and documenting business requirements which ensure “value-add” to the client
  • Creating test strategies and ensuring all functionality is tested prior to production deployment
  • Partnering with the Change and Release Management team to ensure representation and coordination of projects throughout the change and release process
  • Partnering with Project Managers to ensure successful completion of project deliverables
  • Perform design and configuration analysis for SAP Finance modules (Financial, Intercompany, and Asset Accounting; General Ledger; Accounts Receivable; Treasury and In-house Cash Management; Banking; Financial Supply Chain Management (FSCM); Tax Accounting; Product Costing/Project Systems
  • Participate in all project stages with accountability for eliciting, validating and documenting business requirements which ensure “value-add” to the client
  • Understand ABAP code and assist developers to resolve systems issues


University of Sioux Falls
2004 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills
  • Excellent verbal and written skills, encompassing complete understanding of the English language with exceptional communications skills
  • Solid written and verbal communication skills and strong interpersonal skills
  • Strong vendor relationship and product management skills, ideally demonstrated through past experience in these areas
  • Demonstrated analytical skills through prior work experience
  • Strong written and oral communication skills, including experience writing technical documentation
  • Demonstrated planning & organizing skills including project planning

How to write Information Technology Analyst Resume

Information Technology Analyst role is responsible for technical, customer, communications, analytical, interpersonal, planning, training, english, teamwork, wireless.
To write great resume for information technology analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Information Technology Analyst Resume

The section contact information is important in your information technology analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Information Technology Analyst Resume

The section work experience is an essential part of your information technology analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous information technology analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information technology analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Information Technology Analyst resume experience can include:

  • Possess excellent trouble-shooting skills, and driven to help internal/external customers
  • Excellent inter-personal skills – this role is of delegate/ambassador quality, requiring diplomacy and high levels of Customer focus
  • Excellent analytical, problem solving, communication (written and verbal), and customer service skills
  • Demonstrated problem-solving skills of unique issues and problems
  • Solid experience with programming skill such as ABAP, SQL, Java/C++
  • Your excellent written and oral communication skills with the ability to articulate ideas to technical and non-technical audiences

Education on an Information Technology Analyst Resume

Make sure to make education a priority on your information technology analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information technology analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Information Technology Analyst Resume

When listing skills on your information technology analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical information technology analyst skills:

  • Exhibits strong sense of urgency to resolve issues quickly and demonstrates solid teamwork and communications skills when working with others
  • Excellent interpersonal relations and demonstrated ability to work with management, peers, suppliers, clients and staff effectively
  • Utilizes solid troubleshooting and network tracing skills
  • Strong analytical, reasoning and problem solving skills for SAP role based HR/Payroll design
  • Oracle SQL / PLSQL: Strong Hands-on experience in SQL with good knowledge on Views, Joins, writing and interpreting complex queries and stored procedures
  • Excellent analytical problem solving and troubleshooting skills

List of Typical Experience For an Information Technology Analyst Resume


Experience For Senior Information Technology Analyst Resume

  • Utilizes strong LAN and WLAN skills
  • Demonstrated research skills to gather and analyze the system solutions and make recommendations
  • Strong skills with MS Office (especially Excel, Powerpoint)
  • Proven experience with projects (definition, planing, management and design)
  • Strong skill in written English and fluence spoken English
  • Well-developed Caterpillar experience in Information Services or equivalent external Information Technology experience
  • Three years' experience in information systems with a strong project management background
  • Possesses analytical skills necessary to develop and implement appropriate changes to programs and systems

Experience For Associate Information Technology Analyst Resume

  • Proficiency in analytical skills
  • Experience deploying, modifying, and supporting software for remanufacturing processes
  • Experience using Monitoring Tools
  • Experience using ping, traceroute, and wireshark to troubleshoot network problems
  • Possess strong understanding business practices with a fundamental understanding of project management methodologies is required
  • Experience coordinating the activities of analysts and technicians
  • Two years or above of .NET programming experience

Experience For Medical Systems OT&E Information Technology Analyst Resume

  • Previous experience with basic warehouse hardware components including RF scanners and printers
  • IT experience related to SAP Service Parts Planning (SPP) / Material Management (MM) Functionality
  • Experience with Perl, BASH basic scripting
  • Progressive IT Experience supporting production Red Hat Enterprise (RHEL) 5.x, 6.x and 7.x environment
  • Progressive IT experience supporting VMWare 4.x, 5.x, 6.x environment

Experience For T&E Information Technology Analyst Resume

  • Strong knowledge in SAP processes for purchase requisitions, RFQ & quotations, purchase order management, and scheduling agreement functionality
  • Manage and prioritize workload ensuring all assigned issues and tickets are resolved in a timely manner
  • Experience in providing services to agreed SLAs
  • Work multiple conflicting priorities
  • Experience within application development and distributed computing
  • Experience developing automated solutions to deploy infrastructure or applications (PowerShell, VBS, Python, Java, NodeJS, JSON or YAML
  • Experience wide area network, network routing, wireless networks, and network security practices
  • Your strong analytical, evaluative, and problem-solving abilities
  • Experience in persuading others to use recommended practices and technologies

Experience For Associate T&E Information Technology Analyst Resume

  • Experience working with mobile warehouse equipment suppliers
  • Previous LAN/WLAN experience including wireless strength coverage assessment
  • Experience with Wire Shark / pcap network packet capturing/analysis
  • IT Experience with desktop, interfaces, and networking
  • Experience with Windows 7 and 10 operating systems

Experience For Cryptographic OT&E Information Technology Analyst Resume

  • Experience providing tier II support to EMR end users
  • Experience with Operating systems with an emphasis on Windows, or Linux; Mac OS, IT Security; network
  • Experience with software rollout in a hospital/healthcare setting
  • Experience in a hospital patient care setting
  • Experience working on SWAT teams to resolve Critical Enterprise incidents
  • Mid level PERL or other scripting language experience

Experience For Product Lifecycle Management Information Technology Analyst Resume

  • Mid level Splunk programming experience
  • IT experience related to programming, integration or infrastructure
  • Experience or understanding of Agile development methodology
  • Previous experience in working with business partners/ customers to gather requirements
  • Three (3) years of experience in computing technology
  • Directly related computer systems analysis and/or programming experience
  • Excellent knowledge of best practices around management, control and monitoring of network and server infrastructure
  • Experience in business and process modeling methodologies and tools, business case development methodologies, system design and analysis
  • Experience working with Cloud solutions (SuccessFactors, Halogen, Taleo etc.)

Experience For Senior T&E Information Technology Analyst Resume

  • ABAP programming experience
  • Advanced knowledge and experience working with network management systems
  • Experience with full life cycle gATP with CRM/SD implementation and support
  • Hands-on Software Development experience
  • Progressively responsible IT job-related experiences
  • Experience with analytical tasks with the design and implementation of hardware, software and support facilities and equipment
  • Five years or above of progressively responsible IT job-related experiences

Experience For Information Technology Analyst Lead-jersey City Resume

  • One year of technical experience
  • Progressively responsible IT job-related experiences
  • Previous IT work experience with SAP FI functionality
  • 18-36 months of experience in information technology
  • SAP MM/Procurement functional design & deployment experience
  • Strong knowledge of SAP system configurations
  • Prioritize multiple tasks and handle efficiently

Experience For Information Technology Analyst San Resume

  • Demonstrate professional maturity in all situations
  • Strong in Software development methodoligies and functional knowledge of user interface web applications
  • Experience in a hands-on application / server support
  • Coordinate the activities and priorities of co-sourced team members
  • Coordinate prioritization and implementation meetings with FI architects and SMEs
  • Plan, prioritize and review the work of staff assigned to a variety of technology systems
  • Prioritize, manage, and track workload progress as required
  • Progressive IT experience
  • 2 – 4 or more years of progressive technical infrastructure experience

List of Typical Skills For an Information Technology Analyst Resume


Skills For Senior Information Technology Analyst Resume

  • Displays strong customer support skills and follows ITSM incident, change, and problem practices
  • Mixture of strong business acumen, data and business analytics technologies and project delivery skills
  • Strong analytical and relational database management skills
  • Strong collaborative, interpersonal, and communications skills
  • Strong written communication skills and ability to write technical documentation

Skills For Associate Information Technology Analyst Resume

  • Strong time management skills and ability to perform work under pressure
  • Demonstrated oral communication and interpersonal skills (English is key)
  • Possess strong Microsoft Office skills required
  • Emerging skills: innovate, improve workflows and automate
  • Demonstrated experience developing/supporting/implementing Human Capital Management (HCM) systems, and in Human Resources business activities
  • Client service skills including desire to exceed client expectations while remaining committed to organizational objectives
  • Has highly developed problem solving skills to independently resolve issues using defined parameters and technical expertise
  • Demonstrated experience with SQL database programming, including MSSQL, SSRS, and SSIS
  • JAVA Programming Skills (5-7 years)

Skills For Medical Systems OT&E Information Technology Analyst Resume

  • Your prior experience working with mortgage system integrations
  • Demonstrated experience working in a fast-paced, innovative environment and ability to adjust schedule to meet deadlines and busy periods
  • Experience with user experience software development using JavaScript, XML, CSS, and other related UI technologies
  • Work independently to effectively negotiate and manage competing expectations and commitments
  • Software product research and assessment skills
  • Communicate openly and effectively with staff, management, clients, suppliers and vendors at all levels
  • Leadership and management skills to guide a team through change and challenges

Skills For T&E Information Technology Analyst Resume

  • Sound technical writing/oral communication and interpersonal skills are required
  • Customer focused, confident interpersonal skills
  • Clearly understands the communications and network needs of the organization and has skills needed to address those needs
  • Prior server administration experience
  • Demonstrated experience with FMInteract, AutoDesk FMDesktop, OfficeSpace, or similar space management software
  • Refined verbal and written skills
  • Prior experience with MS SharePoint, SQL, Windows PCs and Servers
  • Provide technical mentorship, identify technical skills, and provide training

Skills For Associate T&E Information Technology Analyst Resume

  • Experience with ITSM processes and strong knowledge of Remedy
  • Proven experience with project management concepts
  • Creating and refining policies to ensure effective and secure .NET development within Caterpillar
  • Unerstanding and experience in applicationg based on SQL database
  • Understanding and/or experience of ITIL and ITSM
  • Participating in workshops to better understand business processes, gather clear requirements and enable effective system design
  • Experience installing and configuring all facets of Windows operating systems
  • Experience of working with Visual Basic Programming and Windows operating system
  • Experience with HP Laser printers including configuring, patching, and WebJet

Skills For Cryptographic OT&E Information Technology Analyst Resume

  • Experience developing and enhancing ETLs from various sources (SAP, DB2)
  • Extensive experience administering and supporting cloud based applications, computers, and mobile devices in an enterprise environment
  • Experience using one or more of the following tools: Fortify, Assured Compliance Assessment Solution (ACAS), STIG Viewer, Policy Auditor
  • Experience with troubleshooting and debugging tools such as Fiddler, DebugDiag, WinDbg, Intellitrace, Application Insights, or Wireshark
  • Experience in learning new technologies and applying them with an enterprise perspective
  • Some experience with firewalls, networking IDS, Linus/Unix and scripting
  • Technical writing / reporting experience to develop processes and address trends
  • Previous experience with deploying and/or upgrading ERP systems
  • Demonstrated ability to work collaboratively with other employees and units in articulating and achieving goals

Skills For Product Lifecycle Management Information Technology Analyst Resume

  • Experience developing and calling web services
  • Knowledge and experience in local and wide area networking, communications and related software/hardware within a multi-platform operating environment
  • Experience leading or coordinating technical infrastructure efforts (compute, storage, network services)
  • Experience in using a scripting language such as such as perl, PHP, Python etc
  • Build and maintain positive working relationships with co-workers, other district employees and the public using principles of good customer service
  • Experience deploying or supporting Cisco ISE
  • Experience using RADIUS and Network Management systems including Cisco Prime
  • Experience with Java Technologies: Java8, Maven, Spring MVC / Spring Batch/ Hibernate

Skills For Senior T&E Information Technology Analyst Resume

  • Experience with the following
  • Experience designing new relational database architectures
  • Experience working with South American countries (especially Brazil, Argentina, Colombia, Peru, Chile, Ecuador)
  • Experience with cloud computing platforms such as Microsoft Azure or Amazon Web Services
  • Experience with performing code reviews

Skills For Information Technology Analyst Lead-jersey City Resume

  • Successful experience providing assistance to clients with a customer service focus
  • Demonstrated ability to handle matters requiring diplomacy, sensitivity and confidentiality
  • Excellent understanding of key business processes and their inter-dependencies
  • Validation and Verification Testing
  • Experience managing IT vendor relationships & project work
  • Knowledge and/or experience of current technology including but not limited to

Skills For Information Technology Analyst San Resume

  • Relevant experience using MySQL server
  • Cripting (Perl, Java) Experience
  • Teamcenter programming experience (IDK, Bom Config, TeamCenter)
  • Software design and engineering experience
  • Experience communicating with Vendors

List of Typical Responsibilities For an Information Technology Analyst Resume


Responsibilities For Senior Information Technology Analyst Resume

  • Excellent analytics, initiative, teamwork communication and organizational skills
  • Analytical skills are important, specific technical mastery useful but not mandatory
  • Effectively manage work and contract resources
  • Prior Caterpillar experience
  • Experience working with SAP FI
  • Experience on SAP security
  • Three to four years of web development experience with ASP.NET MVC and Web Forms with C#
  • Previous work related experience
  • Experience with radiology and PACS systems

Responsibilities For Associate Information Technology Analyst Resume

  • Experience with M Modal, Powerscribe, Medicalis, and EPIC
  • Experience with clinical perioperative systems
  • Experience in a healthcare/hospital environment
  • Previous work related experience
  • Experience with HIM applications
  • Experience with Radiology clinical systems
  • Five to seven years of previous work related experience
  • Experience with pharmacy clinical systems

Responsibilities For Medical Systems OT&E Information Technology Analyst Resume

  • Experience with radiation oncology
  • Five to seven or more years of previous work related experience
  • Experience in process redesign and/or lean methodology
  • Strong interest in technology and innovation deployment
  • Three to five years of previous work related experience in project management and coordination
  • Experience with SQL, R, Python, MS Excel, and Tableau
  • Experience with complex Windows, Linux (UNIX), and AIX implementations.
  • Students with a strong interest in both business and technology

Responsibilities For T&E Information Technology Analyst Resume

  • Practical experience through internships/work placements appreciated
  • Experience in Tableau or Data Analystics
  • Top talent with strong academic results
  • Students with a strong interest in both business and Information technology
  • System analysis experience
  • Prioritize, organize, and coordinate simultaneous tasks/projects

Responsibilities For Associate T&E Information Technology Analyst Resume

  • Experience in systems analysis across one or more disciplines (Technical, Infrastructure, Plant IT Operations or Process Controls)
  • Prioritize workloads and transition between simultaneous projects
  • Experience with parts Claims and Returns processes and policies
  • Demonstrated ability to gather, organize and analyze data in the completion of a variety of functional assignments
  • Relational DB/SQL Experience
  • Interface/integration development/support experience

Responsibilities For Cryptographic OT&E Information Technology Analyst Resume

  • RHN or Red Hat Satellite Experience
  • Experience with system integrations & EDI
  • Strong knowledge of supply chain and procurement business processes
  • Demonstrated ability to work collaboratively in a diverse environment to achieve individual and team project goals
  • Demonstrated ability to create and follow project plans, tasks, and responsibilities

Responsibilities For Product Lifecycle Management Information Technology Analyst Resume

  • Demonstrated ability to work with computer-based multimedia products and web applications
  • Experience with Voice Pick systems (Jennifer/Lydia)
  • UPS WorldShip support experience to support outbound operations
  • Experience in CISCO, Linux and Windows Server Environments
  • Mid to expert level windows active directory services experience
  • Mid level Linux admin experience

Responsibilities For Senior T&E Information Technology Analyst Resume

  • Possess 4 years of experience in information technology
  • Progressively responsible IT job-related experiences
  • Experience with SAP systems or internal Caterpillar systems
  • Two years of responsible journey experience similar to Information Technology Analyst with the West Valley-Mission Community College District
  • Backup and data recovery experience across multiple vendor solutions (Avamar/Data Domain for example)

Responsibilities For Information Technology Analyst Lead-jersey City Resume

  • Skill with Group Policy, Microsoft Configuration Management (SCCM), and the Microsoft Deployment Toolkit
  • Good customer service in order to deal with internal customers in a global organization
  • Experience with AJAX, jQuery, JSP, CSS, Apache Tiles, JUnits, JMock, Eclipse or IBM Rational Application Developer, Tomcat 8, VSTS, OpenShift
  • Experience with HTML5, and JavaScript frameworks
  • Experience with Teradata, MySQL, DB2 (UDB), Microsoft Access

Responsibilities For Information Technology Analyst San Resume

  • Previous experience in ERP Applications such as QAD and SAP
  • Previous experience in Business Analyst roles
  • Experience with Agile/SCRUM development projects, Agile principles and the SCRUM framework
  • Project Management experience
  • Underfill – no experience requirement
  • : Related experience

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