Desk Coordinator Resume Sample

4.9
8 votes
Eliseo Haag
5981 Raul Vista,  Phoenix, AZ
+1 (555) 454 3663

Work Experience


Service Desk Coordinator
05/2015 - PRESENT
Houston, TX
  • Interface with facilities contractors, property managers and outside vendors for coordination of facility related items as needed
  • Update associate data and produce activity reports
  • Ensure proper recording, documentation and timely closure of all issues
  • Utilize excellent customer service skills and exceed associates’ expectations
  • Assist with on-boarding new associates including issuing access badges
  • Posting stories on the station’s social media sites (Facebook, Twitter, etc.)
  • Knowledge of newsroom computers and use of social media
Equity Capital Markets Desk Coordinator
11/2007 - 11/2014
Houston, TX
  • Responsible for cleaning and maintaining the spa, pool(s), hot tub(s), men’s and women’s locker rooms
  • Axcess@Home Agent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
  • High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)
  • Dedicated and separate analog landline phone for training and production calls (no VOIP – voice over internet protocol)
  • Works directly with senior management to address issues in a proactive manner
  • Decision making in a consistent and logical manner
  • Possess above average computer skills
  • Performs quality assurance checks on Change, Acquisition, Non Acquisition for both DC and State tickets using HP Service Manager
  • Perform in a fast paced, high-pressure environment
Intern, Junior Service Desk Coordinator
06/2003 - 10/2007
Los Angeles, CA
  • Assign appraisals for specific properties using internal appraisers or AMC
  • Provide excellent customer service to production branches by answering questions and assisting with the status and tracking of orders
  • Responsible for the day-to-day communication with appraisers and branches
  • Follow up on order status with appraisers and AMC
  • Adhere to standards consistent with company policies and procedures
  • Provide first level contact for associate issues; walk clients through problem solving process and set appropriate expectations
  • Track, route and redirect work orders, to correct resources
  • Follow up with associates, provide feedback and ensure resolution was satisfactory
  • Properly escalate unresolved work orders to the next level of support

Education


University of Minnesota, Morris
1998 - 2003
Bachelor's Degree in Management

Professional Skills


  • Excellent PC skills, including word processing and spreadsheets. Ability to learn additional programs as required
  • Demonstrate logical thinking skills
  • Build strong internal and external relationship using effective verbal and written communication skills
  • Strong organizational skills, work ethic, initiative, discretion, sense of urgency and attention to detail
  • Expanded technical troubleshooting skills in researching and documenting resolutions
  • Proven working experience in a customer service role and/or providing service desk support
  • Accurately and consistently document all work; good writing skills

How to write Desk Coordinator Resume

Desk Coordinator role is responsible for technical, basic, mac, retail, finance, training, database, trading, wireless, reporting.
To write great resume for desk coordinator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Desk Coordinator Resume

The section contact information is important in your desk coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Desk Coordinator Resume

The section work experience is an essential part of your desk coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desk coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desk coordinator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Desk Coordinator resume experience can include:

  • Computer literacy and basic technical skills
  • Organizational and administrative skill experience
  • Prior customer service experience - whether that be in an office, hospitality or retail environment (or indeed any other customer focused role)
  • Exceptional communication skills, both verbal and non-verbal
  • Prior experience in a service desk/call center type environment
  • Working knowledge of Microsoft Office Suite and experience with technology

Education on a Desk Coordinator Resume

Make sure to make education a priority on your desk coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desk coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Desk Coordinator Resume

When listing skills on your desk coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical desk coordinator skills:

  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly
  • Friendly presence and helpful attitude; good interpersonal skills
  • Provide technical support over the phone; good phone skills
  • Handle constantly changing flow of traffic; be able to multitask effectively
  • Display problem solving skills
  • High organizational skills in managing multiple projects simultaneously

List of Typical Experience For a Desk Coordinator Resume

1

Experience For Service Desk Coordinator Resume

  • Ensures that all incoming incidents and requests are categorized, prioritized and triaged appropriately
  • Working experience within IT support environment
  • Relevant desk experience in film and/or television industry
  • Uploading video for affiliates and downloading of videos via FTP services. Updating shows on acquired video material and archiving material
  • Newsgathering for all FOX Sports Programming and booking transmission, studio talkbacks and homecams as assigned
  • Efforting acquisition of video and clearance of media from non-FOX entities via social media or licensing
2

Experience For Price Desk Coordinator Resume

  • Tracking and monitoring of the Incident SLAs
  • Receiving client requests and logging these faults with the IT system management
  • Planning and coordination of incident resolution activities for complex or multi tower incidents
  • Coordinates and schedules support staff to ensure issues and requests requiring deskside support are handled promptly
  • Identifies problems impacting multiple end users and escalates as appropriate
  • Orchestrates outward communications during major service outages
  • Assist with rolling calls, executive schedule and high-volume calendar
  • Create and send all Rush orders within 2 hour window of receiving the request
  • Report Rush order and expediting metrics with the required frequency
3

Experience For Equity Capital Markets Desk Coordinator Resume

  • Able to smoothly transfer information at the end of each shift with other support staff about any outstanding issues and tasks
  • Meet multiple service level agreement requirements during the ticket life-cycle
  • Be flexible with tasks during major outages and to work overtime as needed
  • 2) Manages assignment of training for new user’s of products to Client Specialist teams
  • 4) Central point of contact for front line teams on status of training across TAM’s, Project Manager’s & Account Managers
  • Promote the elaboration of action plan for recurrent incident tickets aligned with IT Delivery areas
  • Coordinate the Service Desk resources and the assigned SD Budget
4

Experience For Intern, Junior Service Desk Coordinator Resume

  • Ensure the timely implementation of global/regional/local Service Desk initiatives and IT projects
  • Ensure compliance to global standards at a local level
  • Guarantee the IT ends user asset inventory management reconciliated with Finance accounts
  • 24-hour turnaround time on the resolution of escalated appraisal issues
  • Greet, inform, and direct clients, both in person and on the telephone regarding Career Services and related campus offerings. Clients include students (freshman through doctorate level from all academic fields), alumni, employers, CU faculty/staff, prospective students, parents and members of the community
5

Experience For Information Desk Coordinator Resume

  • Schedule and coordinate 5000+ appointments according to exact phone and online procedures based on client needs and advisor expertise and availability. Communicate consistent messaging regarding Career Services’ mission (what we do), and how we help students and alumni, and employers
  • Approve students and alumni use of various software
  • Provide administrative support to internal Career Services colleagues by: screening and transferring phone calls to employer team and other staff; rescheduling appointments for pre-health, alumni and career development advisors; and scheduling rooms in the Center for Community for all Career Services staff
  • Maintain clean and welcoming front desk and lobby area. Re-stock supplies as necessary
  • Maintain thorough knowledge of campus resources and services for referrals
6

Experience For Assignment Desk Coordinator Resume

  • Monitor and keep the service level agreed with the business, for first level support (service desk and onsite support) of incidents and requests fulfilments, according to ITIL best practices
  • Performing ticket creation, ticket assignment, ticket review, and quality assurance checks on several Change queues
  • Works as part of team to be sure tickets are being closed within SLA
  • Reach top ratings on customer satisfaction for SD services
  • Responsible for hardware and software inventory
  • Analyzes and identifies technical hardware, software, procedural and/or communication problems
7

Experience For LE Desk Coordinator Resume

  • Develops, maintains, and applies technical IT knowledge of systems and tools necessary to troubleshoot problems
  • Works with employees within and outside the department to ensure the resolution of escalated of problems
  • Answers the Computer Help Desk phone, retrieves voice messages and emails, and assists walk-in users. Logs all pertinent information regarding each user's problems
  • Enters incident reports into the Incident Database including name, location, phone number, and a detailed description of the user's problem
  • Makes follow-up contact with users, ensuring that they are satisfied with the solution provided
  • Provides assistance with pre-determined types of incidents that can be resolved quickly - generally 5 minutes or less
  • Collects and presents metrics of service desk operations
  • Creates and improves services, workflows, self-help articles, knowledgebase content, and operational documentation
8

Experience For FSC Resource Desk Coordinator Resume

  • Reports to the Service Desk Manager on trends and ideas for continuous improvements and increased customer satisfaction
  • Monitors tickets, instant messagings, walk-ups, and phone communications in order to promptly and properly acknowledge and address issues, requests, and questions
  • Leads ServiceNow development projects and enhancements
  • Interfaces with multiple levels of users, management, and technical staff
  • Communicate technical issues well with non-technical personnel
  • Prevent misuse of non-Fox owned content
  • Keeping track of practice and game schedules, adding relevant information into our PLAN-IT, passing off projects to and from co-workers, monitoring incoming email requests, special projects assigned by managers
9

Experience For Rush Desk Coordinator Resume

  • Timely escalation to DAM/Team Leader in case SLA fulfilment is endangered (critical calls and requests); analysing and interpreting the request to ensure the correct categorisation and prioritisation
  • Creation (and closure) of Major Incident
  • Primary contact for status requests re. incidents for the client and associated service providers
  • Train and oversee junior desk assistants
  • Book travel arrangements and recommend trip essentials
10

Experience For Lock Desk Coordinator Resume

  • Plan and organize meetings, business luncheons and executive dinners
  • Handle confidential information and organize/maintain files
  • Understand key players in the film, television, digital and music spaces
  • Self-starter who can manage and successfully complete projects with minimal supervision
  • Team player with flexibility to accommodate different personalities and work styles
  • Provide timely and accurate releases of rush order requests
  • Provide updates to the requestor of the rush order
  • Update Distribution on inbound rush orders when necessary

List of Typical Skills For a Desk Coordinator Resume

1

Skills For Service Desk Coordinator Resume

  • Experienced in using, analyzing and building Excel spreadsheets
  • Comfort working in a fast paced environment in which multi-tasking and prioritizing is critical to one’s success
  • Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation
  • Experience dealing with high profile clients, including producers, talent, directors, etc
  • Directly related experience supporting help desk operations
  • Experience in a scripting language such as PowerShell, Batch, Bash, Python, or Ruby
  • Experience Specifics (Required 2-5 Years): Customer service, dispatching, incident/break-fix management
  • Excellent knowledge of Microsoft Excel, PowerPoint, and database management
2

Skills For Price Desk Coordinator Resume

  • Display required integrity to ensure excellent client service
  • Strong computer proficiency to include Microsoft Access, Word, Excel and Outlook programs
  • Customer service expertise strongly emphasized
  • Proven ability to follow defined processes
  • Work experience 1-3 year. Fresher can be considered as an exception
  • Good MS-Excel / Outlook knowledge
  • 0 – 1 years’ work experience,
  • Pecific work experience in a Technology Industry and Call Centre environment
3

Skills For Equity Capital Markets Desk Coordinator Resume

  • Work experience in a business environment
  • Provides guidance/training for less experienced personnel
  • Build solid working relationships with co-workers and management
  • Working knowledge of standard operating systems, applications, and networking
  • Monitoring video feeds, setting up live event records and confirm material is going into our system
  • Working as tactical contact with external partner when the service is outsourced looking for service agreements achievements
  • Gathering news that is affecting the community
4

Skills For Intern, Junior Service Desk Coordinator Resume

  • Ongoing follow-ups with suppliers for delivery information and tracking of shipments
  • Receiving and managing 1st level inquiries and escalations from initial request throughout the ticket life-cycle to resolution
  • Basic understanding of troubleshooting and repair of hardware, software, and operating systems on the Windows, Mac, and Linux platforms
  • Documents and summarizes interactions and troubleshooting steps with internal customers, accurately, for tracking and reporting purposes
  • Close monitoring "parent" incidents within 16 hours of the last associated "child" incident being closed
  • Remotely install approved software, ensuring compliance with licensing requirements
5

Skills For Information Desk Coordinator Resume

  • Provide Handshake customer support, including adding faculty/advisors, staff and alumni as needed
  • Handle problems and provide troubleshooting for clients requesting assistance through emails sent to career@colorado.edu
  • Support State Installation Team providing scheduling dates to consultants in advance of installation meetings to perform work within SLA
  • Is responsible for delivering quality customer support and service to company computer users by providing a first-line point of contact
  • Take meeting notes and summarize key meeting points
  • Exercise patience and professionalism during stressful situations
  • Maintain a 55% or better First Contact Resolution rating
6

Skills For Assignment Desk Coordinator Resume

  • On-Call Coverage: Provide on-call coverage during non-IS department business hours on a rotational basis
  • Fully competent in personal computer usage especially software including Microsoft Word, Excel, and Power Point
  • Received general instructions regarding work assignments
  • Daily activities involve frequent interruptions and re-tasking
  • A three-week vacation blackout occurs during the fall academic startup
  • Keep accurate records of faults, including the client’s information
7

Skills For LE Desk Coordinator Resume

  • Answer incoming calls for program specific scope of work and/or changes received
  • Escalate any issue or issues involving onsite technicians
  • Provide Tier 1 support for an existing customer
  • To welcome and build rapport with guests; guaranteeing a consistently high professional standard of
  • Monitor IT Incidents and requests tickets solving the 1st level support scope as agreed
  • Propose opportunities to optimize our service delivery using global guidelines as a reference
8

Skills For FSC Resource Desk Coordinator Resume

  • Assist with greeting employers for On Campus Interviews
  • Interact with a variety of stakeholders
  • Professionalism and a positive attitude
  • Capacity to work well both independently and in a team environment
  • Work responsibly without direct supervision
  • Can discuss and present factual information and interactions are primarily with outside suppliers, teammates and supervisors
9

Skills For Rush Desk Coordinator Resume

  • Provides first-level technical support and assistance for the resolution of personal computer incidents and problems with IT applications and services
  • Information inquiries: Answer information requests from internal departments and external customers &#CD# governmental agencies concerning system status such as estimated restore time, crews on site, outage cause, nature of problem, nature of repairs and vicinity of problem
  • Provide 1st level customer support to internal and external customers via telephone, email, paper, and walk-ups
  • Troubleshoot desktop, laptop, initial network connectivity, and tablet computers
  • Troubleshoot VoIP desktop phones
10

Skills For Lock Desk Coordinator Resume

  • Low-level initial support of inkjet, laser, and label printers
  • Troubleshoot software including Windows operating systems, Microsoft Citrix Office suite, Active Directory, Internet, Meditech, NextGen, ARIA, and other clinical, financial, and supporting systems
  • Generate trouble/request tickets for customer issues via telephone, voicemail, email, walk-up, and paper submissions
  • Assign unresolved issues/requests to appropriate staff or work queues
  • Thoroughly document customer's issue or service request and all steps taken for 1st level support

List of Typical Responsibilities For a Desk Coordinator Resume

1

Responsibilities For Service Desk Coordinator Resume

  • Create Update purchase orders for warehouse overages
  • Delivery Specialists responsibilities for assigned portfolio
  • Receives requests and schedules/dispatches MAC/Break-fix cases utilizing Black Box internal ticketing systems (Microsoft SL Dynamix/Solmon and Remedy ITSM ticketing systems)
  • Update customers and other stakeholders regularly on ongoing open MAC request/break-fix tickets
  • Escalate and manage tickets to assure timely resolution
  • Performs research to improve service levels
  • Flexible to cover other shifts as needed in a 24/7/365 Support Desk environment
  • Excellent communication and presentation skills and comfort interfacing with customers (internal and external). With demonstrated ability to consistently exceed client expectations
2

Responsibilities For Price Desk Coordinator Resume

  • Certified in the latest version of the ITIL Foundations Framework
  • Lift up to 50lb’s
  • Receive client requests and at times be required to perform first line fault diagnostics on client networks and servers
  • Ensure the correct escalation procedure is followed on all critical calls and requests
  • Ensure users are kept updated on the progress in relation to the resolution of the fault
3

Responsibilities For Equity Capital Markets Desk Coordinator Resume

  • Work in a Call Center Environment
  • Work with multiple customers on multiple projects
  • Communicate with external and internal customers
  • Log technician on-site and off-site
  • Troubleshoot issues with on-site technicians
  • Record all program pertinent information in to the Database and/or customer required software
  • Ensure all required deliverables are received in a timely manner
4

Responsibilities For Intern, Junior Service Desk Coordinator Resume

  • Assist project managers as requested
  • Works within a scientific, technical and/or functional discipline – largely in accordance with established policies and procedures
  • Uses company policies and procedures to resolve problems of limited scope and low complexity
  • This is a 1 FTE, 12 months per year position
  • Work with a high level of autonomy
5

Responsibilities For Information Desk Coordinator Resume

  • Boasts sound attention to detail along with a focused attitude towards accuracy
  • Positive, pro-active, motivated and personable
  • Coordinate work effort between support groups where necessary
  • Maintains and safeguards confidentiality at all times
  • Use Citrix CMC application to release hung Citrix sessions
  • Account Creation: Creates and maintains Active Directory and Citrix Accounts, Exchange mailbox accounts, and/or other system accounts as required
  • Thoroughly document customers issue or service request and all steps taken for 1st level support
  • Generate trouble/request tickets for customer issues via telephone, voice mail, email, walk-up, and paper submissions
  • Issue service tickets

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