Manager, Information Technology Resume Sample

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Garett Hartmann
944 Weber Oval,  Detroit, MI
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Work Experience


Manager, Information Technology
09/2017 - PRESENT
Los Angeles, CA
  • Manages activities of nonexempt/ exempt individual contributors
  • Plans, directs and monitors high-end operational/tactical activities of Staff
  • Managing complex large-scale business or information technology project, (8 years)
  • Values.Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times
  • Inclusion.Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and cultural competence
  • Relationships.Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
  • Communication.Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
Manager Information Technology
11/2014 - 06/2017
San Francisco, CA
  • Quality Results.Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences
  • Change Capacity.Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities
  • Emotional Maturity.Demonstrates effective interpersonal skills
  • Self-Development.Is dedicated to the improvement of own capabilities and demonstrates this through the continual expansion of knowledge and skills
  • Relevant experience and a BA/BS
  • ‘read the room’, to know what is possible and what is not, and to know how to navigate program and project engagements efficiently and effectively
  • Manages the activities related to Information Technology (IT) in the company, involving the definition, development, maintenance and operation of systems, as well as for maintaining the area's technological level up to date
  • Conducts studies and implementing new procedures and techniques
Senior Manager Information Technology
11/2007 - 07/2014
Boston, MA
  • Selects new hardware, software and supplies
  • Interface with data & voice provisioning team directly to ensure delivery of circuit in nationwide offices
  • Administer, manage and maintain a 30+ user/50+ node 4-department Microsoft Server network. Diagnose, trouble shoot, upgrade and resolve problems. Trouble shooting to include being able to distinguish between hardware failure, software failure, network problems and/or user error
  • Community Living Servers are housed and maintained at JHU IT in Mt. Washington. Perform system backups, maintenance and/or resolve problems related to the Windows Network, MS-SQL based housing database, and other data/databases when needed
  • Share administration functions, front line support and training for the Maximo Asset Management Software. This application is served from Plant Operations and administered by their IT Systems Project Manager
  • Provide primary help desk services and/or network access to appropriate members of the Dining Services vendor as specified in the appropriate contract. (No longer needed)
  • Manage software/hardware support related to the scanning of checks
  • Construct ad-hoc and permanent reports/queries for the HousingSQL/TA100Pro/Access/Maximo and StarRez applications using Access, Crystal Reports, or StarRez software as necessary to assist in planning and day-to-day needs
  • Design reports/systems/templates to maintain and verify accuracy of room occupancy, provide statistical and financial data, to satisfy auditing requirements and the ad-hoc reporting needs of the Community Living offices

Education


International Technological University
2001 - 2006
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent verbal & written communication skills, strong analytical & problem solving skills, exceptional interpersonal skills & organizational awareness
  • Excellent communication skills (written, oral and presentation), excellent interpersonal and people management skills
  • Demonstrated ability to effectively manage multiple projects and priorities simultaneously and proven ability to deliver in a fast paced environment
  • Excellent problem solving skills and innovating thinking to deliver best value to the business
  • Problem solving ability (troubleshooting, prioritization, and escalation skills)
  • Strong planning, organizational and time management skills to successfully accomplish all aspects of the role
  • Exhibited strong and effective communication skills with customers, team members, management and peers

How to write Manager, Information Technology Resume

Manager, Information Technology role is responsible for leadership, analytical, interpersonal, organizational, advanced, technical, negotiation, oracle, administration, database.
To write great resume for manager, information technology job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Information Technology Resume

The section contact information is important in your manager, information technology resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Information Technology Resume

The section work experience is an essential part of your manager, information technology resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, information technology responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, information technology position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Information Technology resume experience can include:

  • Administer and maintain the department’s IIS web server that provides small data gathering applications for office use. Support staff members who design, organize and upload files to the Community Living website
  • Provide training and documentation on basic software applications including network applications. Prepare and maintain web based user manuals for HousingSQL and other systems. Provide individual and small group training on packaged software to meet the specific needs of the department. Provide training on other technology related topics as needed
  • Manage a budget effectively and have solid contract management skills
  • Analytical skills to solve problems effectively and quickly
  • Excellent teamwork, collaboration, problem-solving, and communications skills
  • Strong oral/written communication, time management skills, problem solving, and analytical

Education on a Manager, Information Technology Resume

Make sure to make education a priority on your manager, information technology resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, information technology experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Information Technology Resume

When listing skills on your manager, information technology resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, information technology skills:

  • Strong Interpersonal skills with the ability to establish and maintain effective working relationships
  • Excellent teamwork, collaboration and problem-solving skills
  • Strong interpersonal and organizational skills; detail oriented and proactive
  • Strong analytical and problem solving skills along with great attention to detail
  • Great presenter, communicator, extraordinary listener and solid Microsoft Office skills
  • Strong customer service/relationship building skills

List of Typical Experience For a Manager, Information Technology Resume

1

Experience For Manager Information Technology Resume

  • Demonstrated ability working in a collaborative team environment setting priorities and achieving results
  • Experience building and maintaining an effective and collaborative team environment required
  • Substantial IT Audit experience with focus on both Cybersecurity and SOX with strong working knowledge of audit best practices and emerging trends
  • Experience setting work assignments, priorities, and schedules of employees
  • Project methodology and planning skills
  • Prior experience in developing control frameworks for companies that are required to comply with SOX or NI 52-109 would be an asset
2

Experience For Senior Manager, Information Technology Resume

  • Experience with product ownership and effective communication with cross functional business partners
  • Understanding and Empathy for End User Experience with Network, Wireless, Voice, B2B, Jabber/Instant Messaging
  • Understanding and hands on experience with Finance, Actuarial, Risk, Computational Analytics or Trading
  • Programming experience in multiple languages preferably Python or Java
  • Experience managing roadmaps and tracking/reporting progress
  • Experience managing Agile and Dev Ops teams; Developing high performing teams with a focus on Continuous Integration and Deployment
  • Experience managing IT teams and Developing high performing teams with a focus on Continuous Integration and Deployment
  • Experience managing IT teams; Developing high performing teams with a focus on Continuous Integration and Deployment
  • Experience managing vendor relationships focusing on operations and reporting
3

Experience For Senior Manager Information Technology Resume

  • Experience creating and implementing project plans using standard project management tools and practices required
  • Hands on experience in developing test procedures for audits, and creating / reviewing audit documentation
  • Enterprise level experience with deploying, tuning, and maintaining SAP HANA
  • Strong working knowledge of operating systems, especially Linux
  • Experience evaluating and critiquing the work of others in a positive, constructive manner required
  • Experience in the IT Industry, with an emphasis on Oracle ERP projects, implementing and upgrading Oracle Financials
  • Excellent understanding of user provisioning and identity governance
  • Demonstrated success leading complex projects requiring interactions with multiple internal and external teams
  • Previous experience with Software Defined Networking, VOIP, Cyber Security, Hybrid Networking and Segmentation
4

Experience For Program Manager, Information Technology Resume

  • Experience working in an systems administrative role for maintaining hardware and software that provides a service to the customer
  • Experience managing budgets, accounting practices, and financial reports
  • Manages the development of software applications to make business processes more efficient and effective using technology based on Microsoft development tools
  • Career experience in analyzing information, requirements and specifications to develop solutions for web and windows based applications
  • Experience managing a data warehouse ETL team
  • Experience with managing tools such as Informatica, MicroStrategy, Teradata and SAS
  • Experience managing teams that handle Oracle and Oracle Exadata, MS SQL and MySQL databases
5

Experience For Senior Manager, Information Technology Audit Resume

  • Experience managing 3rd party contractors and offsite resources in a 24/7 model
  • Healthcare claims and contracting experience
  • Experience managing geographically distributed team and offshore vendor resources
  • Experience leading teams through agile transformations - hands-on leadership with DevOps and Continuous Integration and Delivery
  • Experience in Managing an IT team
  • Experience with web conferencing, telephony, and VoIP
  • Solid understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow
6

Experience For Audit Manager Information Technology Resume

  • Maintains a solid understanding of the ServiceNow platform functionality
  • Experience managing complex technical infrastructure
  • Experience leading a large team of technologists
  • Network engineering experience with BGP, OSPF, MPLS, VPN, SNMP, Cisco Nexus and IOS, Juniper Junos, and Citrix NetScaler Networks
  • Excellent knowledge of COBIT, COSO, risk based audit methodology, internal auditing, and control standards
  • Experience with BMC Remedy, Service Desk operations, and Cognos reporting
7

Experience For Manager Information Technology Skiff Medical Center Resume

  • Previous experience managing a team of software developers and / or information technology professionals
  • Experience with Cisco Network and Telecommunications components including familiarity with administration and security
  • Solid Understanding of ITIL Knowledge Management best practice principles
  • Experience implementing IT projects/programs
  • Support Pack Installation/Performance Monitoring/SAP heterogeneous copy/On Call Support Capability/Change Management experience
  • Experience managing IT staff and students
  • Experience supporting the IT needs of a large organization
8

Experience For Manager, Information Technology Services Resume

  • Experience implementing projects in a large IT desktop support organization
  • Experience in IT Governance, Risk, and/or Compliance Management including Information Security
  • Reviews and advises on solutions developed by less experienced engineers
  • Exhibits experience in Agile, Scrum, Project Management, SQA testing and SDLC methodologies
  • Exhibits experience in Agile, Scrum, Project Management and SDLC methodologies
  • Experience managing information technology resources
  • Product development lifecycle management experience
  • No SQL database experience, Mongo or Cassandra
9

Experience For System Manager Information Technology Resume

  • Experience in a service oriented or microservices architecture environment
  • Experience with Data Warehouse technologies
  • Demonstrated ability to analyze problems, define strategies, and guide teams to resolution
  • Demonstrated ability to hire talent that adds value in a competitive market
  • Experience with Active Directory, DHCP, Windows Server OS
  • NoSQL database experience, Mongo or Cassandra
10

Experience For Manager Information Technology Services, Ref Resume

  • Reviewing business processes and identifying and testing business controls
  • Understanding of software applications, to provide local support for the Indian team providing
  • Having knowledge of diverse infrastructure architecture, security policies and standards and consistently applying these practices
  • Working knowledge of corporate networking architecture (WAN/LAN technologies)
  • Ensuring all new and existing configuration items have a KB article
  • Working knowledge to expert in one or more of the following areas
  • Developing an IT audit universe and risk assessing auditable units within the universe
  • Understanding of Agile, Dev-Ops, and SRE
  • Working with Vendors and Vendor contract

List of Typical Skills For a Manager, Information Technology Resume

1

Skills For Manager Information Technology Resume

  • Influence at various levels and good communication skills
  • Possess strong leadership and motivational skills and abilities
  • Effective employee management skills with the ability to supervise facilitate multiple tasks and achieve results through others
  • Outstanding “soft skills”: oral and written communication, emotional intelligence, diplomacy, conflict resolution
  • Highly developed judgment and problem solving skills to analyze risk issues and assist with formulating solutions
2

Skills For Senior Manager, Information Technology Resume

  • Experience in managing or leading IT projects or 7 or more years of supervisory experience
  • Experience in managing or leading IT projects or 10 or more years of supervisory experience
  • Team leadership, conflict management, and coaching skills
  • Provide effective team leadership, developing employees demonstrated by feedback, performance management, internal promotions and annual review process
  • Effectively plan events across campus, including our premier one-day Innovation and Technology Summit
  • Demonstrates financial acumen, experience handling large budgets
  • Demonstrates experience supporting infrastructure platforms
3

Skills For Senior Manager Information Technology Resume

  • Commercial pharmaceutical experience desired with multi-functional experience
  • Vendor and contract relationship management skills
  • Proven project management expertise, ability to prioritize and manage multiple tasks with flexibility and deliver results on time
  • Prior hands-on experience with Incident, Problem, and Change
  • Five or more years of solid experience in a Technical Manager or Technical Project Management role
4

Skills For Program Manager, Information Technology Resume

  • Conceptualize, plan, and implement projects as well as interact effectively with applications in complex problem situations
  • Build financial knowledge and skills by assisting with the development of IT operating expense and capital budgets and managing expenditures
  • Operating Systems: Good understanding of at least two of the following operating systems: z/OS, Microsoft Windows (server), UNIX, Linux, iSeries, TANDEM
  • Analyzing evidence based on generally accepted audit standards
  • Building strong relationships with customers, partners, and peer
  • Driving the team forward with a strong emphasis on results and accountability
  • Providing strong guidance and mentorship to team members
  • Experience leading an Agile development team, working in an emerging Agile environment
  • Experience with regulatory reporting in a healthcare setting, including Meaningful Use, clinical quality measures and registry submissions
5

Skills For Senior Manager, Information Technology Audit Resume

  • Experience supporting full scale platform integrations with pricing, products, fulfillment
  • Previous experience implementing and supporting a production SDN infrastructure
  • Experience administering Cloud services, including: Office 365, Google applications for education, Amazon Web Services
  • Experience in designing and implementing security measures
  • Eight years of technical experience managing and providing application solutions
  • Experience in planning large events
6

Skills For Audit Manager Information Technology Resume

  • Apply considerable skill in managing relationships with staff, customers, vendors and other ASU IT groups
  • Utilize strong knowledge of accepted project management practices and various programming languages to achieve the goals of BFIT
  • Good understanding of financial budgets, forecasts and variance analysis
  • Manage multiple priorities with different and conflicting time lines
  • Experience with integrating to large ERP Applications
  • Experience leading Transportation, Logistics, Rail Operations, or Payroll related cross-functional IT projects
  • Experience managing complex technical infrastructure
  • Experience leading Transportation, Logistics, Finance and Revenue related cross-functional IT projects
  • Solid Understanding of ITIL Configuration Management best practice principles
7

Skills For Manager Information Technology Skiff Medical Center Resume

  • Previous experience managing a team of 6 or more individuals
  • Experience in client interviewing and research
  • Highly motivated self-starter with the ability to easily adapt to multiple priorities and challenging demands in a dynamic environment
  • Experience being a technical manager of multiple individual contributors
  • Highly customer focused with strong influencing and collaboration abilities
  • Excellent understanding of Agile principles, specifically Scrum and Kanban
  • Experience as an IT manager and leading team in business transformation
  • Experience with SQL or other scripting language
8

Skills For Manager, Information Technology Services Resume

  • Experience with pharmacy systems and/or supporting pharmacy team
  • Provide level of effort forecasting based on team’s abilities and experience
  • Develop and maintain an effective working relationship with IT support partners to deliver Production Support through KPI’s and SLA’s
  • Outreach and Communications experience
  • Strong attention to detail and quality conscious, yet agile, open and flexible to others’ ideas and suggestions
  • Prioritize, assign, guide, supervise and evaluate the tasks and activities of three to six analysts
  • Proven ability to drive change, process improvement, and lead root cause analysis for permanent solutions in the mainframe environment
  • Solid delivery track record through analysis, design, program development, and implementation methodologies with emphasis on Agile
9

Skills For System Manager Information Technology Resume

  • Experience with global implementations of CRM programs, expert knowledge of sales technology solutions, and decision support tools
  • Ensure information assets are available in the right place at the right time to make effective and efficient decisions
  • B2B e-Commerce experience
  • Experience with large complete commerce applications
  • Experience with punchout from B2B sites to Coupa, Ariba, etc
10

Skills For Manager Information Technology Services, Ref Resume

  • Experience with:Matrix management environment,Offshore Development Model,Oracle EBS R11/12,and Distribution and/or retail
  • Experience with:Systems development
  • Experience with: Team leadership of 3 or more team members and Vendor Management
  • Work in a fast-paced environment, where priorities change frequently and deadlines are often under significant time pressure
  • Strong business judgment with ability to impact change
  • Experience with VDI Design and Implementation
  • Configuration management database (CMDB) experience
  • Advanced experience in following industry standard IT project management best practices and principles

List of Typical Responsibilities For a Manager, Information Technology Resume

1

Responsibilities For Manager Information Technology Resume

  • Fluency in English and proven communication skills (both verbal and in written)
  • Client focused approach backed up with good negotiation and transpersonal skills
  • Excellent, communication, leadership, Influence and organizational skills
  • Advanced SQL Server 2000/2005/008 administration skills including tuning and support
  • Work effectively with Solution Delivery team to ensure new or existing IT applications end-user support is in place and provide feedback to improve the same
2

Responsibilities For Senior Manager, Information Technology Resume

  • Effectively coordinate the development, design, approval, production, and distribution of outreach and communication materials, both electronic and printed
  • Strong experience in grid processing, relational and non-relational databases, and big data solutions
  • Eight years of experience leading strong Java and .Net development teams
  • Strong understanding and experience with logical metadata and association with physical data schemas
  • People management experience, preferably within network services or backed up with network experience
3

Responsibilities For Senior Manager Information Technology Resume

  • People management experience, preferably within server environments or backed up with server experience
  • Experience with Actuarial, Trading, Hedging and Asset based systems supporting the insurance/financial services industry and functions
  • A proven track record of selecting, purchasing, and implementing ESB technology toolsets
  • Plan, organize, and manage assignments and operations by prioritizing and directing the activities of the team
  • Experience administering IIS servers running multiple secure websites in load balanced environments
4

Responsibilities For Program Manager, Information Technology Resume

  • Experience in managing and supporting heterogeneous, dynamic, customer-focused environment
  • Excellent customer interfacing, presentation and communicating metrics upward abilities
  • Experience in Hardware, networking and server management, with certification
  • Manage all third-party software/systems and its integration with SAP; manage effective vendor relationships including contracts and budgets
  • Experience working with the Microsoft stack
  • Develop and implement risk responses to ensure that risk factors and events are addressed in a cost-effective manner and in line with business objectives
5

Responsibilities For Senior Manager, Information Technology Audit Resume

  • Monitor risk and communicate information to the relevant stakeholders to ensure the continued effectiveness of the enterprise’s risk management strategy
  • Work in multiple time zones with a diverse set of users. Appreciation and experience of working in a matrix organization
  • Experience working on projects with global teams
  • Establish effective resource planning and utilization within the team
  • Manages system development and support activities to meet user needs in a timely and cost effective manner while ensuring completion per the governance process
6

Responsibilities For Audit Manager Information Technology Resume

  • IT experience as an IT Account Manager or Business Relationship Manager or Equivalent
  • Action oriented mindset, solid follow through and attention to details
  • Strong ability to analyze customer feedback and ability to relate to performance/productivity metrics
  • Experience working with an ITSM request tool – preferrebly ServiceNow and knowledge of and practice in ITIL framework
  • Experience with selecting and managing external software vendors
  • Experience managing relationships between external vendors of hosted web applications (including software as a service) and internal customers required
  • Strong knowledge in related programming languages, operating systems, development tools, procedures and methodologies applicable to current projects
  • Solid understanding of IT virtualization (server, storage, network) configurations
  • Accounting and financial analysis experience
7

Responsibilities For Manager Information Technology Skiff Medical Center Resume

  • Managing global team experience
  • Experience leading software development efforts
  • Proven track record of working with multiple Business customers to achieve results
  • Experience managing geographically dispersed development teams
  • Experience with cloud platforms including AWS & Azure
  • Recent experience supervising the day-to-day activities of a team of application developers and/or business analysts required
  • Experience providing customer support via phone, email and personal interaction required
  • A proven track record of implementing CIAM technology toolsets
8

Responsibilities For Manager, Information Technology Services Resume

  • Work well with people from many different disciplines with varying degrees of technical experience is required
  • Experience managing Unix and Windows systems and applications
  • Experience managing server and storage systems
  • Experience administering virtual server and desktop solutions
  • Solid understanding of industry trends and best practices especially with respect to enterprise technology and commercialization
  • Evidence of leading innovative solutions that have a major impact within the business area and organization
  • Strong strategic planning and tactical execution
  • Experience managing software development and maintenance teams in a Microsoft .NET environment
9

Responsibilities For System Manager Information Technology Resume

  • Experience managing software development and maintenance teams
  • 8+ experience in software development/maintenance and structured system design/development
  • Experience in customer identity and access management
  • Healthcare experience, in particular exposure to HEDIS
  • Experience with Tableau, Crystal Reports, Excel or other data tools
  • Work experience of at least 5-7 years in Information Technology/related field or healthcare-related field
  • CCNP Certification or equivalent experience level required
  • Experience with ISO 9000,
  • Experience with Capability Maturity Model Index
10

Responsibilities For Manager Information Technology Services, Ref Resume

  • Preffered experience with applications such as Concur, iExpense, AssureNet and LongView
  • Unique functional skill set with deep exposure in Oracle Financials AR, AP, GL, FA, Tax
  • Experience with Oracle Applications Release 12
  • Mobility, Enterprise Data Management / BYOD / End User Experience
  • Project management professional (PMP) would be a strong advantage
  • WAN/LAN network architecture design and management experience
  • Senior Manager level experience

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