Customer Service Resume Samples and Examples

  •  Supports banking team leader and banking relationship managers in serving clients with their account needs   •  Provide day to day banking and deposit service to clients including cashing checks, processing deposits, transferring funds, opening and closing accounts, safe deposit box servicing, fraud c...

  •  Fluent in English and Spanish (verbal and written)   •  Bilingual Mandarin Required   •  Bilingual Armenian or Spanish Required   •  Bilingual Spanish or Armenian Required   •  Bilingual Armenian Required

  •  Develop a solid understanding of the client’s needs, organization structure & contact / escalation points within the business / technology organization   •  Interface with Client Management Branch primarily on the phone, and face to face when required to review key activities and status related to...

  •  Familiarity across several Executive Office Towers Solid working knowledge of Customer Relationship Management skills and processes   •  Post secondary education in Computer Science and/or 5 yrs work experience in IT discipline   •  Conducts monthly outreach/touch base with members...

  •  Some domestic travel required, approximately 20%   •  Capturing information to communicate progress of monthly/quarterly initiatives to internal and external stakeholders   •  Traffic issues and assign tasks to the Digital Marketing Services team through the case system/client port...

  •  Develop a deep understanding of JPMC’s management of connectivity   •  Project Specific Work   •  Work with internal and external teams to define and document requirements for existing process and look for opportunities to improve the team’s deliverables   •  Wo...

  •  Provide leadership and direction to service assurance leaders who are ultimately responsible and manage a 7/24/365 who act as the customer’s single point of accountability for all their Service Assurance after sales support needs   •  Expand the business beyond today and tomorrow - Accountable to deli...

  •  Communicates discrepancies with Sales department to properly resolve any/all issues at point of sale   •  Answers questions from Sales team and Sales Management regarding contract technical issues   •  Liaison with Contract Processor/Client Relations Management Team/Sales  &nb...

  •  Identify opportunities and drive improvements into the organization   •  Develop SME knowledge and become a key resource within CCB PAC   •  Perform process monitoring to ensure incident, problem, and change record integrity and overall process adherence   •  Le...

  •  Work collaboratively and productively to troubleshoot and resolve issues   •  Create networks outside of one’s own functional area   •  Direct client facing position responsible for client retention, client satisfaction and client PL   •  Project leadership and ...

  •  Understand Clients’ business to predict their needs and provide appropriate solutions   •  Become the Clients’ trusted adviser   •  Interface with Client Executive branch primarily face to face through established governance to review key activities and status related to delivery a...

  •  Support processes and procedures to improve department’s efficiency, including input into new software and technology and other strategic initiatives   •  Willingness to work in 24 7 support process including night shifts   •  Review and reconcile fund financial statements, investm...

  •  Overall responsibility for management of the tax return process being delivered to their client base using a team specialist based elsewhere   •  Delivery of advice to clients, both prior to and at the point of the transaction   •  Work across a broad portfolio of clients  &nb...

  •  Communicating the Bank and Department’s strategic direction to the team   •  Recognizing subordinate/team development needs and taking an active role in addressing gaps; exhibiting self-awareness around one’s own impact on the team and when necessary, adjusting leadership and motivational qualities to...

  •  Any work that is assigned directly from supervisor and/or manager in their absence   •  Misc. projects that are assigned   •  Teaching other departments and/or representatives new tools, reports, and/or formats   •  Serve as back up for the agent assigned as you...

  •  Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times   •  Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queri...

  •  Operates fleet vehicle in a safe, efficient manner and keeps vehicle’s appearance to standards that ensure a favorable public impression   •  Visual acuity is required to check, sort, and deliver mail, count money, and operate postage and general office equipment   •  Consistently ...

  •  Lead a world class Service Desk comprised of internal employees and managed service partners around the globe   •  Build operational process and procedures that ensure speed, service, and efficiency in a 24x7 support function capable of triaging and closing requests via multiple communication channels...

  •  Evaluate students’ abilities, interests and personality characteristics in order to provide regular counseling and support activities   •  Respond to students’ requests for assistance within 24 business hours   •  Monitor newly admitted students’ progress on student orientation and...

  •  Finacle Version Migration   •  Maintains working knowledge and ensures compliance with the Master Services Agreement (MSA) and any other relevant amendments or appendices which guide Jones Lang LaSalle’s relationship with Adventist Health   •  Identify, propose and deliver ‘shift l...

  •  Productivity: Responsible for executing catering events of varied size and scope, including staffing and management. Ensure accurate reporting of all catering related revenue, expenses, and receivables. Coordinate activities with other departments as appropriate   •  Productivity: Implement and mainta...

  •  Develops and maintains specific subject expertise and advises businesses management, and relevant third parties   •  Responsible for interacting with various business areas to determine automation needs and provide ongoing systems support   •  Actively support the Bank’s participat...