Client Service Senior Analyst Resume Sample

4.9
11 votes
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Josefa Parker
80909 Verna Plaza,  New York, NY
+1 (555) 404 5229

Work Experience


Client Service Senior Analyst
01/2018 - PRESENT
Los Angeles, CA
  • Work collaboratively and productively to troubleshoot and resolve issues
  • Create networks outside of one’s own functional area
  • Direct client facing position responsible for client retention, client satisfaction and client PL
  • Project leadership and coordination of projects across support teams
  • Complete assigned work by updating or creating VB programs and XMLs, updating or creating SQL’s, updating specs, creating test plans, working with analyst & programmers, performing testing, documenting issues, and assisting with issue resolution
  • Provide customer focused resolution with ‘outside the box’ solutions
  • Maintain knowledge of E TRADE policies and procedures
  • Define and document Business Requirements & System Specifications of client’s proposed solution
Defined Contributions Client Service Senior Analyst
08/2011 - 07/2017
New York, NY
  • Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures
  • Troubleshoot application and data issues and direct to the appropriate contacts
  • Developing and overseeing overall process/best practices
  • Technical guidance and coaching for junior team members
  • Assign and Ensure work is completed as scheduled / needed
  • Daily customer interface
  • Work with customers to resolve technical issues that arise in their deployments
Operations Client Service Senior Analyst
09/2005 - 04/2011
Chicago, IL
  • Meet with each customer via phone/web on a periodic basis in order to obtain context on current issues and obtain general updates on deployment/project status
  • Investigate issues to identify necessary level of support (“Tier 2-Deployment Side Configuration” or “Tier 3-Code Based Issue”) and resolve (Tier 2) or delegate (Tier 3) issues
  • Work with customers and the Consilience support team to discover, document, and support the deployment of custom code changes
  • Act as a liaison between customers and Maven technical support team
  • Convey customer requirements to technical team
  • Facilitate business process improvements for customers
  • Be a leader in the company

Education


Concordia University
2000 - 2004
Bachelor's Degree in Business

Professional Skills


  • Experience with identifying /troubleshooting application issues at all levels (UI, file configurations, and code-level issues)
  • Experience communicating with customers in person and via telecommunications
  • Experience in Health and Welfare benefits
  • MS Excel, MS Word, MS Project, SQL, Internet, BA7 Knowledge
  • Detail oriented, Thorough, Thoughtful
  • Resolve complex participant issues
  • Respond to client on escalations

How to write Client Service Senior Analyst Resume

Client Service Senior Analyst role is responsible for training, health, java, telecommunications, payroll, reporting, education, research, modeling, administration.
To write great resume for client service senior analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Client Service Senior Analyst Resume

The section contact information is important in your client service senior analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Client Service Senior Analyst Resume

The section work experience is an essential part of your client service senior analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client service senior analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client service senior analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Client Service Senior Analyst resume experience can include:

  • / Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages /
  • / Processing of daily client administrative work /
  • / Manage the production calendar to ensure all ongoing deliverables are met and executed within agreed upon Service Level Agreements /
  • / Create complex reports to meet client and internal needs /
  • / Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans /
  • / Develop and maintain documentation of process flows, quality assurance control plans, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements /

Education on a Client Service Senior Analyst Resume

Make sure to make education a priority on your client service senior analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client service senior analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Client Service Senior Analyst Resume

When listing skills on your client service senior analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical client service senior analyst skills:

  • QA of work done by others
  • Participate in client management
  • Work with a variety of individuals with different backgrounds
  • Resolve complex issues with third parties that affect members’ benefits coverage
  • Complete others tasks as assigned

List of Typical Experience For a Client Service Senior Analyst Resume

1

Experience For Defined Contributions Client Service Senior Analyst Resume

  • Evaluate effectiveness of training methodology, content and make revisions and additions as required to ensure business unit requirements are met
  • / Assist in the training and development of all staff /
  • Develop training plans for newly hired Provider Relations personnel
  • Provide on-site training for providers as requested and approved by the client
  • Create and update provider training manuals and resource documents
2

Experience For Client Service Senior Analyst With French Resume

  • Provide final resolution of all issues in writing to Stakeholders, Clients and Providers
  • / Monitor/manage client and internal escalations /
  • / Serve as coach and mentor to broader analyst team /
  • / Supervise daily activities of team members and provide performance feedback to senior management /
  • Attend, and at times facilitate, both client and internal meetings
  • Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns or systems outages
  • Develop and maintain documentation of process flows, quality assurance control plans, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements
  • Serve as coach and mentor to broader analyst team
  • Build customer relationship with the client, provider community and medical associations

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