Support Services Representative Resume Sample

4.9
14 votes

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Bradford Pollich
5264 Leila Crossing,  Los Angeles, CA
+1 (555) 393 0752

Work Experience


Lead Support Services Representative
08/2017 - PRESENT
Boston, MA
  • Network Equipment (Switches, Routers, Modems)
  • Generates daily reports describing variances between GRASP requirements &
  • Intermediate understanding of business service functions including billing, collections, insurance, and appeals
  • Meets with supervisor to identify educational needs and develop personal goals
  • Complies with department and regulatory standards with respect to: training and development, communication, management of work, and safety
  • Promotes cost containment through economical utilization of resources
  • Flexible working schedule with the ability to work weekends if needed
  • Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the established staffing requirements
  • Supports department managers/supervisors in interpreting collective bargaining agreements to minimize the cost of
Support Services Representative
05/2012 - 05/2017
Phoenix, AZ
  • Performs daily data entry into scheduling database and time management systems
  • Performs payroll activities for Diablo Service Area TPMG departments
  • Assists in providing clerical support for outpatient medical offices and support
  • Performs scheduling activities for Diablo Service Area TPMG departments
  • Performs staffing activities on weekend rotational basis for the Diablo Service Area
  • Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system, currently known as GRASP; generates daily reports describing variances between GRASP requirements and actually staffing needs
  • Works with Registry vendors to ensure compliance with The Joint Commission regulatory requirements for outside registry personnel; interprets collective bargaining agreements (CBA) to minimize the cost of overtime and/or other premium payments, and ensure seniority in vacation selection or other time off
  • In accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital
Global Support Services Representative
05/2005 - 04/2012
Los Angeles, CA
  • Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines
  • Interprets coded timecard module that arise and process timecards for payment on a bi-weekly basis
  • Assists department leadership in the budgeting process: complies data, prepares reports and assists department head with monitoring and controlling of departmental expenses
  • Obtains data from various sources, analyzes data, processes updates and prepares quarterly and monthly reports
  • Prepare presentation material. Researches, compiles and analyzes information for process improvements
  • Completes special department and other company-wide assignments (such as compiling, researching and resolving department inquiries)
  • Assists department site supervisor on local site space planning: studies and recommends proper utilization of building space for short and long-range needs; prepares floor plan layouts and coordinates all moves of furniture and supplies

Education


Indiana Wesleyan University - Kokomo Campus
2001 - 2005
Master's Degree in Computer

Professional Skills


  • Strong organizational skills with attention to detail; effective written and oral communications skills required.
  • Strong experience using Capsil
  • Intermediate MS Office Suite skills
  • Professional written and verbal communication skills
  • Intermediate MS Office Suite skills
  • Effective written and oral communication skills in English required
  • Scheduling program (PS3) proficiency recommended and Basic Excel proficiency required or to be demonstrated within 90 days.

How to write Support Services Representative Resume

Support Services Representative role is responsible for insurance, software, mainframe, retail, training, database, shipping, payroll, research, digital.
To write great resume for support services representative job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Services Representative Resume

The section contact information is important in your support services representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Services Representative Resume

The section work experience is an essential part of your support services representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support services representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support services representative position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Services Representative resume experience can include:

  • Assists in training, supporting and communicating business needs/requirements to team members and business partners
  • Maintains A/V equipment and electronic devices: resolves technical issues by trouble shooting or working with IT business partners and outside vendors
  • Complies data, prepares reports and assists department head with monitoring and controlling of departmental expenses
  • Assists department leadership in the budgeting process
  • Assists as a liaison between vendors and company employees
  • Performs a general self check of work as well as the work of more junior team members, acts as a lead in the department and as a referral point, answering questions and coaching more junior staff

Education on a Support Services Representative Resume

Make sure to make education a priority on your support services representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support services representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Services Representative Resume

When listing skills on your support services representative resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support services representative skills:

  • Strong interpersonal organizational skills
  • Demonstrated willingness to work as a team member to accomplish departmental goals and perform all parameters of the position using good judgment.
  • Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide
  • Excellent Benefits - starting first of the month following hire
  • Six (6) months of staffing scheduling/payroll experience
  • Strong Management Support and Team Selling Environment

List of Typical Experience For a Support Services Representative Resume

1

Experience For Consumer Support Services Representative Resume

  • Basic understanding of scripting technologies such as PowerShell, Windows Scripting Host and KIX
  • Performs scheduling/staffing activities for the medical office operations
  • Provides support and services to designated Clinic Nursing customers (departments, managers, and staff).
  • Performs daily entry in scheduling PS3 database and follows regional PS3 Master Schedule timelines.
  • Assist in providing clerical support for outpatient medical offices and support services as requested.
  • Compiles meeting agenda/notes
2

Experience For Global Support Services Representative Resume

  • Intermediate Microsoft Office (Word, Excel, and outlook)
  • Prepare presentation material
  • Track scheduled orders

List of Typical Skills For a Support Services Representative Resume

1

Skills For Consumer Support Services Representative Resume

  • Six months clerical or clinical experience in outpatient or inpatient setting required
  • Six months clerical or clinical experience in outpatient or inpatient setting required.
  • Personal computer experience in word processing and spreadsheets required.
  • Demonstrated ability to communicate and interact courteously and in a service oriented manner indicating sensitivity to all customers.
  • Experience working in an office environment
  • Experience using dual monitors
2

Skills For Global Support Services Representative Resume

  • Excellent analytical abilities of both the written word, metrics, charts or other documents generated by the GRASP system; computerized staffing system
  • Utilizes tracking tools to monitor work and sets priorities for workflow to meet Service Level Agreements
  • Customer Service and/or technical support experience
  • Excellent knowledge of computer programs such as Word and Excel with the ability to quickly understand and utilize the
  • Demonstrated ability to communicate and interact courteously and in a service
  • Demonstrated ability to understand and adhere to confidentiality requirements of individuals and the organization.
3

Skills For Healthcare Support Services Representative Resume

  • 6+ months of production based experience where work is measured by metrics
  • Experience with Microsoft Outlook (send emails and update calendar) and Microsoft Excel (data entry, filter / sort)
  • 2-3 years of Customer Service and/or technical support experience
  • Two years Support Services Representative II experience or equivalent
  • Flexibility to handle numerous tasks and manage multiple priorities simultaneously
  • Business office or related experience
  • A valid driver-s license is required
4

Skills For Revenue Support Services Representative Resume

  • Maintain equipment and work space with a high priority on safety
  • Typing speed: 50 WPM
  • Correctly interpret the provisions of the collective bargaining agreements covering staffing, scheduling and pay practices.
  • Proficient in operating multi-line phone system
  • Thorough knowledge of the entire publishing process from concept to completion and internal/external print vendor
  • Lift from 30 up to 50 pounds depending on work location
  • Push and pull from 30 up to 75 pounds depending on work location
  • Basic knowledge of BrightView Enterprise Solutions 'office functions, geographic responsibilities and customer assignments
5

Skills For Client Support Services Representative Resume

  • Works with the manager/supervisors and/or assists department to deliver consistency and superior service in a broad range of activities
  • Assists with the implementation of strategic objectives and process improvement solutions at assigned site
  • Contributes to the development of procedures for increased operational excellence and consistency
  • Assists supervisor to manage work assignments, supports department budget, completes budget data compilation and site services needs
  • Coordinates and communicates with other management and executives of the company as needed
  • Talk on the phone and accurately type into a call log simultaneously Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word and Outlook
  • Experience in a high call volume environment; i.e. 50-100 calls per day
6

Skills For Lead Support Services Representative Resume

  • Graphic Arts and pre-print knowledge and appropriate field specific Macintosh software
  • Opportunity to grow your business and financial future
  • Adapt to operational change
  • Authorize and enter record changes for cancellations, rescissions, overpayments, refunds and agent changes, and reissue policies that were issued incorrectly. Respond on timely basis to a large volume of correspondence involving direct marketing business to answer questions and resolve problems
  • Access various databases and websites to set up new life insurance applications and provide information to underwriting
  • Enters and maintains information on either a database or other software application. Completes various data entries, reports, and information for new life insurance applications
  • Provides input on system enhancements/changes and participates in testing as enhancements are implemented
  • Analyzes, receives, reviews, and verifies the accurace & completeness of information submitted for new life insurance applications for coverage
  • Proficient in Microsoft word, excel, power point, etc
7

Skills For Business Support Services Representative Resume

  • Use professional verbal and written communication proficiently
  • Able to actively participate in and facilitate discussions with complex content
  • Process orders & RMA’s for external customers within service level
  • Meet and exceed all performance metrics, goals, KPI’s and project/assignment deadlines
  • Processes requests for medical records, EOB’s, Ub92’s, and itemized statements to designated business unit contact.70%
  • Processes requests for medical records, EOB’s, Ub92’s, and itemized statements to designated business unit contact. 70%
  • Logs, researches and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat)
  • Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence
8

Skills For IRS Support Services Representative Resume

  • Responsible for the shipping and receiving of industrial materials and products for the branch
  • Data entry inputting key detail from documents into document database (i.e. medical records, correspondence)
  • Prepares and distributes pertinent reports to Manager and Supervisor
  • Provide first point of contact on escalated concerns
  • Research and handle returned mail
9

Skills For Support Services Representative, Grade Resume

  • Meet required metrics and quality for production based environment
  • Adherence to State and Federal compliance and contractual requirements
  • Communicate with sales representatives and supplier partners to ensure that orders are received and fulfilled accurately
  • Sort and place orders received in appropriate locations
  • Package orders and prepare for shipment
10

Skills For Support Services Representative Resume

  • Assist with physical inventory of items in stock
  • Deliver parts to customers
  • Schedules and coordinates meetings, appointments and other activities
  • Also accountable for consistently demonstrating the knowledge, skills, abilities and behaviors necessary to provide superior and culturally sensitive service to all Kaiser Permanente employees, our members, purchasers, contracted
  • Researches, compiles and analyzes information for process improvements
  • Studies and recommends proper utilization of building space for short and long-range needs; prepares floor plan layouts and coordinates all moves of furniture and supplies
  • Retail experience

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