Manager, Services & Support Resume Sample

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Javon Emard
390 Daren Inlet,  Phoenix,  AZ
+1 (555) 430 7464

Work Experience

Manager, Lab IT Services & Support
11/2017 - PRESENT
Boston, MA
  • Familiarity across several Executive Office Towers Solid working knowledge of Customer Relationship Management skills and processes
  • Post secondary education in Computer Science and/or 5 yrs work experience in IT discipline
  • Conducts monthly outreach/touch base with members/facilities
  • Works in collaboration with other internal departments within AmeriHealth Caritas to ensure the members’ health and safety needs are met
  • Coordinates and conducts interdisciplinary team meetings
  • Responds to Section Q referrals when a member identifies they would like to transition back into the community
  • Assists with facility staff to connect members to services that promote community living and help to delay or avoid nursing facility placement upon successful discharge
Manager of Integrated Services Support
08/2013 - 08/2017
Chicago, IL
  • Provides case management and oversight of Money Follows the Person members when their MFP year is coming to an end
  • Is responsible for extending inpatient authorizations for facilities every 180 days
  • Assist members in identifying resources and providers to ensure members’ needs are met
  • Lead the management and execution of cross-functional programs through the Offer Lifecycle Process (OLP)
  • Develop project goals that support the business objectives and develop and execute strategies and plans to meet those goals
  • Lead core team, kick off projects, establish schedules and facilitate meetings
  • Ensures the core team launches services on time and at the desired quality level
  • At least one year of experience in the delivery of services to the population groups that the person is hired to serve. At least three years of experience in the delivery of services to the population group the person is hired to serve
  • Provides access to a single point of contact for members’, facilities’, families’, and service providers’ questions or inquiries
Finance Manager, Global Services & Support
02/2007 - 07/2013
Dallas, TX
  • Conducts assessments to determine care gaps and unmet service needs
  • Develops the member’s plan of care to create goals to address care gaps/care needs
  • Typically reports to Director of Construction/Director Facilities Sustainment/Store Planning/Maintenance
  • Direct and indirect reports typically include 4 managers/supervisors
  • Attach an up-to-date CV/Resume; and
  • Understands legal guidelines
  • Demonstrated ability to work in stressful situation
  • Measuring and evaluating the short- and long-term impacts and return on investment of programs. Implement corrective actions and continuous improvement of program strategy & design, as required
  • Operational background in managing lab systems and technologies


Eastern University
2003 - 2007
Bachelor's Degree in Business

Professional Skills

  • Strong listening, collaboration, and relationship development skills
  • Have experience and/or relevant qualifications in business
  • Hold a current driver’s licence with no traffic offences recorded on their driving history within the last six (6) months
  • Obtain and maintain the requisite security clearance for this role
  • Serve as team leader or as individual contributor
  • Strong leadership skills; proven experience accelerating initiatives within global, cross functional and matrixed teams. Ability to influence others and drive change working globally across all levels and multiple functions
  • Excellent influencing, interpersonal communication, project management, collaboration, and presentation skills to work effectively with teams throughout organization

How to write Manager, Services & Support Resume

Manager, Services & Support role is responsible for design, reporting, security, training, securities, events, organization, leadership, education, analysis.
To write great resume for manager, services & support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Services & Support Resume

The section contact information is important in your manager, services & support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Services & Support Resume

The section work experience is an essential part of your manager, services & support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, services & support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, services & support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Education on a Manager, Services & Support Resume

Make sure to make education a priority on your manager, services & support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, services & support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Services & Support Resume

When listing skills on your manager, services & support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, services & support skills:

  • At least one year of experience in the delivery of services to the population groups that the person is hired to serve OR Iowa license to practice as a registered nurse and at least three years of experience in the delivery of services to the population group the person is hired to serve
  • Travel extensively within assigned communities. Valid driver’s license required

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