Student Support Services Resume Sample

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Alberta Raynor
387 Emmerich Summit,  Philadelphia,  PA
+1 (555) 534 7519

Work Experience

Associate Director, Student Support Services
05/2018 - PRESENT
Los Angeles, CA
  • Evaluate students’ abilities, interests and personality characteristics in order to provide regular counseling and support activities
  • Respond to students’ requests for assistance within 24 business hours
  • Monitor newly admitted students’ progress on student orientation and activity in courses
  • Monitor, analyze and evaluate their assigned employee phone call and e-mail activity reports on a daily basis, coaching and correcting variance from established guidelines as appropriate
  • Prepare and coordinate all required enrollment forecasts, and business metric reports on enrolled students for their team and report on all assigned enrollment activities as required
  • Confer with assigned team members regarding “at risk” students, and coordinate with university faculty and program directors to develop specific, personalized, intervention plans and activities for each “at risk” student facing an academically difficult situation
  • Participate in the course review and evaluation process for the department including monitoring and analyzing learner feedback to ensure quality of program/course is maintained
Director of Student Support Services
09/2015 - 11/2017
Phoenix, AZ
  • Serve as a liaison to community resources for students and their families
  • Consult with health care professionals as necessary to locate, coordinate, and evaluate medical/mental health care services for student with health-related concerns
  • Assist students in locating and obtaining emergency funding in crisis situations
  • Facilitate notification to academic units of critical incident(s) on behalf of students as necessary
  • Maintain appropriate documentation for student support/critical incident case files
  • Protect privacy of student educational records per FERPA
  • Parent & Family Weekend Planning and Coordination (30%)
  • Participate in the planning and implementation of Parent & Family Weekend events and activities for the campus community
Student Support Services
09/2008 - 08/2015
Dallas, TX
  • Own their facilitator recruitment functions including creation and administration of job postings, review of resumes/online-applications and conducting interviews as needed
  • Provide direct service to students with personal/social, physical health, mental health, financial, academic, behavioral, or other difficulties who would benefit from intervention and referrals to on and off-campus resources and to ensure they receive developmentally appropriate interventions and support
  • Coordinate appropriate, comprehensive and effective intervention and communication between multiple university offices, academic units, health care providers, and community resources to meet student health, academic, financial, housing, social, and other needs
  • Assess individual student needs and assists students in identifying, locating, organizing, accessing and utilizing necessary services and resources
  • Manage students’ return to academic and campus residential environments following hospitalizations
  • Teach and coach students to develop and demonstrate problem solving and self-advocacy skills
  • Educate students regarding their rights and responsibilities as members of the university community
  • Guide and support students, parents, faculty, and staff as needed in navigating university policies, procedures, and resources


Wittenberg University
2003 - 2008
School's Degree in Forestry

Professional Skills

  • Skilled in applying academic success skills and time management skills
  • Demonstrate excellent communication and interpersonal skills with the ability to handle difficult conversations regarding sensitive information
  • Outstanding human relations and leadership skills and the ability to function in a team environment
  • Experience in an office, specifically having electronic filing experience
  • Skills with creatively designing publications, newsletters, flyers, etc. for SLC events and programs
  • Prior experience with college-level tutoring
  • Effective communication skills for professional interaction with students, faculty and staff

How to write Student Support Services Resume

Student Support Services role is responsible for design, events, digital, research, education, reporting, purchasing, mac, database, integration.
To write great resume for student support services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Student Support Services Resume

The section contact information is important in your student support services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Student Support Services Resume

The section work experience is an essential part of your student support services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous student support services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular student support services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Student Support Services resume experience can include:

  • Successful completion of series of interest with a B grade or higher (or equivalent experience) for each course prior to leading study tables in Fall 2018
  • Strong track record of coaching and developing a team
  • Direct experience in crisis intervention and response and case management procedures, preferably in a higher education setting
  • Demonstrated computer proficiency (word processing, spreadsheet, and database systems)
  • Experience working in low income communities
  • Experience in a high-performing district or charter environment

Education on a Student Support Services Resume

Make sure to make education a priority on your student support services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your student support services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Student Support Services Resume

When listing skills on your student support services resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical student support services skills:

  • Keep updated on advising policy, trends, and any information needed to perform advising task effectively and accurately
  • Monitor data reports to be sure team members are effectively responding to early alerts and managing student data
  • Effectively and positively represent Oregon State University
  • Experience providing training and support related to district testing policies and procedures
  • Experience with peer-to-peer training or youth leadership/mentoring/coaching
  • Experience writing and managing IEPs, 504s, and LEPs

List of Typical Experience For a Student Support Services Resume


Experience For Associate Director, Student Support Services Resume

  • Develop print and electronic materials about critical incidents/student support services for marketing and training purposes
  • Teach credit-bearing student success courses for SSS eligible students outlining strategies for academic and social success
  • Help design intervention programs to support SSS students with their unique needs and increase their likelihood of persisting and graduating
  • Respond to phone calls and other inquiries from parents, students, University administrators/offices, and other constituents regarding Parent & Family Weekend
  • Assist with planning and implementation of annual Campus Memorial Service
  • Maintain compliance with reporting requirements under Title IX, the Clery Act, and other applicable regulations

Experience For Dean of Student Support Services Resume

  • Assist students in accessing resources on campus
  • Responsible for creating vision and strategic plan for student support services
  • Review all reports available to ensure KPI’s are being adhered to and work with team members as needed for improvement
  • Monitor communication data to ensure issues are being logged and resolved within a reasonable timeframe
  • Monitor current and forecasted Student Support Specialist to student ratios to ensure the right staffing levels are maintained
  • Is innovative and takes ownership for driving new innovations with the team
  • Attend the welcome event, staff meetings, and ending celebration
  • Facilitate 12-15 students using Secondary Education for Migrant Youth curriculum
  • Engage students with activities during facilitation

Experience For Student Support Services Pool Resume

  • Provide help and expertise using ipad movie apps
  • Work with ACCESS Center to ensure services for students with disabilities are being met in accordance with state and federal law
  • Approve all budget items and work with SUU Grants Accounting Officer on fiscal matters
  • Create schedule of events for Parent & Family Weekend
  • Collaborate with other schools/colleges regarding events scheduled for Parent & Family Weekend; assist as necessary in coordination and scheduling of those events in order to optimize Parent & Family Weekend schedule
  • General Administrative Responsibilities (20%)
  • Develop and maintain website content related to student support services

Experience For Director of Student Support Services Resume

  • Assist in maintenance of student support services/crisis response protocols and procedures in the Dean of Students Office
  • Serve on various Student Life committees
  • Demonstrated ability to work with a dynamic, diverse, and engaged student population, both individually and in groups. Experience working with individuals from diverse cultures, backgrounds, and life experiences
  • Work with students to organize, prioritize and plan for completion of academic assignments and requirements
  • Are engaged with students for the duration of each BEST session
  • Actively facilitate student completion of these assignments
  • Role model appropriate academic and professional behavior and communication
  • Communicate regularly with BEST Session Leads and Program Coordinator

Experience For Coordinator of Student Support Services Resume

  • Are adaptable, patient, organized, punctual and responsible
  • Model successful student behaviors
  • Assist students with academic concerns/schedules/study behaviors/computer use and other concerns
  • Assist Support Coaches with student contacts and communications
  • Act as back up for Administrative Specialist

Experience For Student Support Services Case Manager Resume

  • Organized, energetic, motivated and dependable
  • Knowledgeable of university academic resources
  • Provide academic, career, financial and personal support services to a caseload of approximately 100 students
  • Assess individual needs, track academic progress of students, and make appropriate referrals and interventions
  • Utilize SAP system, departmental database, and other resources to track and advise students for academic success
  • Liaison with college staff, faculty and administrators on behalf of program participants
  • Develop, monitor, supervise and manage all aspects of the annual budgets for special education services at the regional level; coordinates budget requests with individual schools relative to instructional programs and works with the talent team to update staffing models as needed

Experience For Associate Director of Student Support Services Resume

  • Maintains open lines of communication regarding special education with all interested parties; respond to concerns of all key stakeholders
  • Monitor calls and emails and provide weekly coaching sessions to positively impact service levels
  • Supervise, develop, train, coach, mentor and lead a team of Student Support Specialists
  • Assess system data and work with team members to determine the best engagement strategy to maximize retention
  • Complete weekly retention and performance reports for the Director of Student Support Services
  • Participate in meetings with the Academic Partner as requested by the AD of Retention Management

Experience For Student Support Services Program Coordinator Elk Grove Village Resume

  • Quickly identify performance issues and as needed create performance development plans and proceed through disciplinary process
  • Review student satisfaction data to identify areas of opportunity and develop plan for improvement
  • Work collaboratively with fellow AD’s to share best practices, discuss challenges and ensure there is consistency across the teams
  • Work with the Director of the Student Support Services to develop competitions or specific initiatives to drive results for a given term
  • Responsible for a team of 10-15 Student Support Specialists
  • Establishes and maintains a communication/referral process with teachers and building administrators to identify students most in need of intervention, students who have repeated and/or significant discipline referrals or are struggling academically
  • Work under the direction of the principal to develop and maintain a comprehensive system for monitoring the effectiveness of interventions and modifying existing plan components as necessary
  • Monitor student attendance and develop intervention plans for students at risk of Chronic Attendance
  • Partner with the Rales Clinic to ensure integration into the KIPP Ujima Village Academy community

Experience For Student Support Services Resume

  • Maintain the Title I Family and Community Engagement binder, Parent Involvement Plan and Budget, and Title I related SANE Documentation
  • Attend weekly leadership team meetings
  • Participate in Arrival and Dismissal Duty
  • Ensure communication to parents around events, initiatives, daily activities, and important issues are clear and timely
  • Ensure parents are prepared to participate in community advocacy efforts to support KIPP Baltimore, KIPP, and Baltimore
  • Meet with parents and community members to hear their concerns, both positive and negative, to ensure their voice is heard
  • Provide support around personal, academic and transitional issues for the duration of the program

Experience For Associate Director, Student Support Services Resume

  • Educate participants about campus resources and opportunities in a way that encourages each student to advocate for themselves and their needs
  • Help coordinate participant move-in/move-out with Residence Hall/Conference Staff and the BEST program coordinator
  • Work with students to organize, prioritize and plan for completion of academic assignments and requirements Actively facilitate student completion of these assignments
  • Responsible for a team of 10-15 Coaches
  • Assist with Path to Scholarship workshop
  • Coordinate and lead recreational activities

List of Typical Skills For a Student Support Services Resume


Skills For Associate Director, Student Support Services Resume

  • Experience with social media resources and messaging
  • Valid NC teacher certification in Special Education
  • Website development and maintenance experience
  • Experience interacting with people from diverse backgrounds
  • Experience with mail sorting
  • Some experience using Excel

Skills For Dean of Student Support Services Resume

  • Experience communicating in a professional environment
  • Experience completing self-directed, detailed, multi-step projects
  • Teaching experience
  • Or more of leadership/management or instructional coaching experience
  • Experience in working with migrant student populations
  • Experience working with group dynamics
  • Preference with be given to those with experience working with diverse students

Skills For Student Support Services Pool Resume

  • Experience working with ALEKS
  • Experience with Word, Excel, and web browsers
  • Experience with MS Office Programs and Google Suite
  • Experience in a coordination or leadership role
  • Previous experience as BEST staff
  • Well-rounded academic and co-curricular experiences at Oregon State University
  • Customer service and clerical experience

Skills For Director of Student Support Services Resume

  • Successful experience in developing a collaborative team approach within a unit or department
  • Experience with most recent Mac and Windows operating systems
  • An individual with similar experience or background of TRIO participants
  • Demonstrated knowledge of Microsoft Office (Excel, Powerpoint, Word) or Google Suite (Docs, Sheets, Slides)
  • Demonstrated ability to take and follow instructions
  • Demonstrated ability to learn and work independently
  • Demonstrated proficiency with Microsoft Office (Excel, Powerpoint, Word) or Google Suite (Docs, Sheets, Slides) tools

Skills For Coordinator of Student Support Services Resume

  • Demonstrated knowledge of Oregon State University and The Valley Library Services
  • Use available tools and technology to create a strong culture and connection with your team
  • Create a strong culture and morale within the Student Support Services team that limits unnecessary attrition
  • Develop supportive relationships with individual participants to create strong cohort community and address any issues that degrade that community
  • Create a strong culture and morale within the Student Support Specialist team that limits unnecessary attrition
  • Patrolling dorms during evening hours
  • Willing to do whatever it takes to help our students achieve academic excellence

Skills For Student Support Services Case Manager Resume

  • Preparing and executing events and training for the tutoring program
  • Ongoing training and professional development 5% Coordinating meetings directly with students and maintaining documentation
  • Responds to inquiries and needs of schools regarding materials, clarifying of procedures, implementing student data and reporting information within platforms
  • Committed to assisting participants in accessing and utilizing academic resources
  • Write, and assist the Director of Development in writing, grants to help fund Student Support Services programming and staff

Skills For Associate Director of Student Support Services Resume

  • Performing evaluations and assessments of the tutoring program
  • Compassionate in seeking to understand others and enjoy seeking out solutions with/for others
  • Conduct Undergrad Research & Writing Studio sessions, working one-on-one with undergraduate students to develop students&#8217
  • Work with Associate Director of Retention Management on annual budgeting and weekly forecasting
  • Makes presentations regarding test rules and procedures, explains assessment results and the purpose of interpreting student data as assigned

Skills For Student Support Services Program Coordinator Elk Grove Village Resume

  • Supervise overall SSS services offered – advising, tutoring, workshops and Pell Scholarship
  • Consult with Institutional Research, Assessment and Planning Office when gathering data for reports and grant proposal
  • Represent program at campus events including student orientations, incoming student registration and campus close-ups
  • Implement policies and procedures for new or existing programs and activities at KIPP Charlotte, in accordance with NC and Federal guidelines
  • Direct, monitor, and manage KIPP Charlotte for compliance with state and federal laws, ensuring consistent, failsafe, and quality documentation in accordance with necessary timelines for IEP compliance and RTI compliance
  • Ensure that SSS teachers maintain compliance and monitor academic tracking system
  • Complete necessary reports and record keeping as required by state and local policies and procedures
  • Formulate policies and procedures for new or existing Special Education programs and service delivery (e.g. inclusion model, pull out, etc.)

Skills For Student Support Services Resume

  • Read, understand and apply information from manuals, webinars, and training modules related to state assessment
  • Participate in assigned activities during CAMP Orientation (September 9th – 14th)
  • Meet with your assigned mentees bi-weekly during fall and winter term
  • Monitor the safety and welfare of students during CAMP activities
  • Business minded and able to develop a plan for increasing the Gear Store’s operations
  • 3) Include links to editing sample or demo reel, upload as Other Document 1
  • Represent Oregon State regarding OSU scholarship programs
  • Serve as designated point person from the Dean of Students Office on Parent & Family Weekend planning committee
  • Develop print, electronic, and other marketing materials for Parent & Family Weekend

Skills For Associate Director, Student Support Services Resume

  • Participate in long-range program planning for Parent & Family Weekend in future years
  • Assist in planning SSS social/cultural events
  • Provide academic advising to all undeclared students on caseload
  • Maintain confidential contact records and contribute to overall program record keeping system
  • Coordinate planning and implementation of required activities and assignments for UNV 101 courses
  • Supervise UNV 101 Teaching Assistants

List of Typical Responsibilities For a Student Support Services Resume


Responsibilities For Associate Director, Student Support Services Resume

  • Outstanding presentation skills – Feel comfortable making oral presentations before large groups
  • Successful experience in grant writing and management
  • Indexing/Batching: Scan and batch transcripts into NOLIJ (document imaging system), and index (attach) transcripts to
  • Tutoring students individually or in small groups, including communicating with students and maintaining documentation
  • Attending and organizing for outreach events and clinics
  • Availability to work all hours needed including evening and weekend hours and weekly meetings
  • Mail: Collect and process both incoming and outgoing mail
  • Monitor the safety and wellbeing of students during CAMP activities
  • Ongoing training and professional development

Responsibilities For Dean of Student Support Services Resume

  • Coordinating meetings directly with students and maintaining documentation
  • Develop and maintain a positive working relationship with the Department of Education’s program officer
  • Attend conferences, workshops and TRIO training sessions sponsored by the above organizations and the Department of Education
  • Provide informational presentations to prospective SUU students, incoming freshmen, institutional faculty/staff, and students as requested
  • 3) Optional – Link to editing sample or demo reel. Upload as “Other Document 1.”
  • Provide academic, personal, financial and career advising to program participants
  • Record Matching: Go through suspended records and match them with current records
  • Commitment to promoting diversity
  • Available during class times TR 1200-1320 or R 1400-1520

Responsibilities For Student Support Services Pool Resume

  • 3) Upload as an “Other” Optional Document a 5+ page thesis-driven writing sample, ideally an argumentative or analytical essay, lab report, or technical report
  • Assist in coordinating and participate in all on-and-off campus events
  • Participate in all CPA staff meetings, assist in conducting program evaluations
  • Correspond with current and prospective students regarding scholarship opportunities via face-to-face interactions, email and phone
  • Participate in staff training, September 6th – 7th, 2018
  • Assisting at quarterly study sessions

Responsibilities For Director of Student Support Services Resume

  • Able to participate daily in strenuous physical activities
  • Live in the designated residence hall for the duration of the program
  • Enforce all “Student Conduct Regulations” as described by OSU UHDS
  • Monitor the safety and welfare of program participants in all on and off campus recreational, social, and extra-curricular
  • Maintains up-to-date knowledge on district and state standards and assessment requirements
  • Reviews and prepares assessment materials and instructions as needed

Responsibilities For Coordinator of Student Support Services Resume

  • Ensures data is accurately reflected in student data portal, and monitors and ensures compliance with state and district policies and regulations
  • Acts as the district agent with vendors to ensure data integrity, implementation of tests and appropriate visualization of student data points
  • Prepares, distributes and interprets assessment reports
  • Works with district staff to support use of student data to improve instruction and supports for students and dissemination of test results
  • Coordinates preparation of communications, such as guidance, forms and letters of notification about assessment and student data
  • Develops and maintains calendar/timelines of processes related to assessments, and any other dates of importance
  • Maintains contact lists for all communications to schools
  • Manages access and authority to platforms

Responsibilities For Student Support Services Case Manager Resume

  • Plan and coordinate yearly program activities to assure successful completion of grant objectives
  • Conduct yearly staff evaluations and hold a goal review session every semester
  • Address and resolve staff performance issues if concerns/conflicts arise
  • Negotiate annual budget with the Department of Education and revise budgets accordingly
  • Oversee budget disbursements and expenditures as defined by the Department of Education

Responsibilities For Associate Director of Student Support Services Resume

  • Remain current on the intricacies of the federal regulations as described in Education Department General Administrative Regulations (EDGAR)
  • Interpret grant policies and procedures to assure that program activities comply with federal regulations
  • Collect and analyze data for annual performance report and budget
  • Consult with the Student Affairs Business Manager and University Budget Office for grant related issues
  • Serve as a program liaison and representative with campus academic departments, Student Affairs, Diversity and Inclusion and University administration
  • Serve on University committees and task force groups

Responsibilities For Student Support Services Program Coordinator Elk Grove Village Resume

  • Maintain memberships to the Council for Opportunity in Education (COE), Midwest Association for Educational Opportunity Program Personnel (MAEOPP) and Wisconsin Association for Educational Opportunity Program Personnel (WAEOPP)
  • Lead and manage all aspects of SUU’s Student Support Services (SSS) program
  • Supervise administrative, professional, clerical, and student SSS staff
  • Work closely with staff, institutional personnel, and U.S. Department of Education program officer in administering the SSS project in accordance with the terms of the grant
  • Be familiar with all federal regulations/EDGAR related to directing SSS project
  • Coordinate the recruitment and enrollment management of SSS students

Responsibilities For Student Support Services Resume

  • Document and maintain records of all students served by SSS. Maintain accurate electronic and hard copy records as required by the US Department of Education
  • Advise SSS students on academic, career, financial, and personal issues
  • Attend relevant professional development training/meetings (i.e. COE, ASPIRE, NASPA) to bring new innovative ideas to SSS and to stay current on federal regulations and changes
  • Participate actively on institutional organizations and committees; work collaboratively with Student Affairs’ department heads to improve services to students
  • Demonstrated sensitivity to the needs of, and understanding of, the diverse academic, socioeconomic, cultural ethnic backgrounds, and physical learning abilities, of students
  • Proven management and leadership abilities, experience planning and independently executing projects/tasks within specific deadlines, and exercising good judgment while successfully assessing, balancing, and prioritizing numerous competing concerns
  • Excellent organizational, communication, interpersonal, mediation, and counseling skills

Responsibilities For Associate Director, Student Support Services Resume

  • Experience in grant and report writing and program evaluation
  • Knowledge of national trends, current issues, including health and wellness, and best practices in higher education
  • Preparation and wrap up for County Fair events
  • State Fair exhibits preparation and wrap up
  • ) Answers to Supplemental questions uploaded as Document 1
  • Learn new things, such as programs

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