Support Services Resume Sample

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Clifford Corwin
8160 Kale Unions,  Dallas, TX
+1 (555) 594 1559

Work Experience

Support Services Associate
02/2016 - PRESENT
Detroit, MI
  • Operates fleet vehicle in a safe, efficient manner and keeps vehicle’s appearance to standards that ensure a favorable public impression
  • Visual acuity is required to check, sort, and deliver mail, count money, and operate postage and general office equipment
  • Consistently meet or exceed KPIs established for the team, ensuring consistent delivery against quality and productivity standards, including those established by customer care - for customer communication and documentation.
  • Demonstrable supervisory experience in a call centre environment
  • Consistently provide excellent customer service in sometimes challenging circumstances
  • Solid analytical skills, strategic planning, and business acumen
  • Fluent proficiency & comprehension in English is required
  • Actively seeks feedback and is independently driven to gain knowledge, learn new applications, technologies, and skills to drive results
  • Goal-oriented, and uses data in decision making process
Support Services Coordinator
10/2011 - 08/2015
Detroit, MI
  • Assists the control of classified holdings, derivative classification and supports self inspections, DSS and customer audits
  • Coordinates and conducts on-going security and new hire orientation training
  • Enforces government customer and company security policies and provides direction and guidance to employees
  • Serves as back-up for conducting audits of classified computers and related equipment
  • Enforces visitor control protocols, creates badges, and manages access control systems
  • Assists the Facility Security Officer with derivative classification reviews, inventory, and document control
  • Assigns, monitors and coordinates Ethics compliance training requirements for all of PPI based on the division requirements. Manages all training data and provides weekly/monthly reports
Customer Support Services Internship
07/2008 - 07/2011
Phoenix, AZ
  • Serves as Gilead’s primary point of contact for patient issue resolution and provider office escalations. Resolves customer complaints and implements improvements to avoid recurrence
  • Familiar with industry trends and remains current with competitor’s resources and practices
  • Interface with client leadership to seek and develop new business opportunities within the engagement
  • Interface with Sales and Sales Engineers to assist sales leadership to qualify and close new business opportunities
  • Provide practice leadership expertise within the engagement and within the overall practice for the development of client solution artifacts in the new business opportunity process
  • Seek and develop the expansion of services within the existing TEKsystems customer base
  • Serves as the Alternate COMSEC Custodian under the COMSEC Manager


DePauw University
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills

  • Related finance/accounting experience; ability to organise and manage multiple priorities simultaneously; strong analytical skills
  • Strong troubleshooting skills and analytical skills, with a software emphasis (Linux)
  • Excellent oral, written and presentation skills and proactive, open and responsive interpersonal skills
  • Demonstrated good interpersonal skills and basic computer skills required
  • Demonstrates skills of planning, co-ordinating and prioritising
  • Strong communication skills with ability to relay messages accurately and effectively whether verbally or in writing
  • Proficiency in oral and written communication skills, public speaking skills, and the ability to lead group discussions and conduct workshops

How to write Support Services Resume

Support Services role is responsible for customer, interpersonal, english, analytical, organizational, software, computer, basic, leadership, education.
To write great resume for support services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Services Resume

The section contact information is important in your support services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Services Resume

The section work experience is an essential part of your support services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Services resume experience can include:

  • Conducts security training briefings and assists in the implementation of an active Security Awareness and Education Program. Conduct research and analytical studies; prepare reports that include cost analyses, comparative financial data and informational data to support findings
  • Excellent oral and written communication skills as well as strong interpersonal skills
  • Excellent written and verbal English and communication skills with the ability to communicate effectively
  • Be self-motivated with self-accountability and strong organizational skills to effectively manage time, projects and follow-up
  • Outstanding Client /partner service skills and phone skills
  • Excellent troubleshooting skills and overall strong general knowledge of information technology, networking, and systems

Education on a Support Services Resume

Make sure to make education a priority on your support services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Services Resume

When listing skills on your support services resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support services skills:

  • Proven experience with listening and eliciting information effectively
  • Excellent organizational skills with experience managing many projects simultaneously
  • Excellent customer service skills required; strong people person
  • Demonstrated excellent written and oral communication skills required
  • Demonstrated, strong organizational and analytical skills
  • Demonstrated customer service skills that highlight prior successes with Faculty and students are also necessary

List of Typical Experience For a Support Services Resume


Experience For Support Services Coordinator Resume

  • Proven teamwork and collaboration skills with a demonstrated track record working with cross-functional work teams
  • Exceptional interpersonal skills, with a focus on listening and questions skills
  • Demonstrated experience is providing ongoing focus on improving the dining experience for residents and implementing creative meal options
  • Demonstrated experience interacting with and supporting senior staff, including a strong focus on client service
  • Complete prior-authorizations in a timely manner by using problem solving skills and techniques
  • Has strong analytical and troubleshooting abilities with creative problem-solving skills
  • Experience speaking effectively before groups of managers
  • The ability to effectively manage resources to address competing priorities

Experience For Support Services Technician Resume

  • Demonstrated leadership, analytical, communication and problem solving skills and the ability to act/decide accordingly
  • Strong interpersonal skills with the ability to take charge and be assertive
  • 6 months – 1 year relevant experience in a health care environment, including the following skillsets
  • Skill in negotiating effectively with management to develop and implement recommendations
  • Effectively manage and lead a team of 7 senior support analysts by establishing and communicating effective expectations, mentorship and accountability
  • Demonstrate effective prioritization of day-to-day workload and ensure that commitments are met
  • Excellent telephone / communication skills
  • Using a number of in-house database systems effectively to ensure maximum efficiency

Experience For Support Services Analyst Resume

  • Demonstrates experience of cash handling, and ordering / maintaining stock
  • Experience facilitating interagency work groups and/or experience working across diverse programs and systems to make policy change
  • One (1) to three (3) years of related experience and/or training; or equivalent combination of education and experience
  • Solid experience in handling claims and premiums
  • Use good judgment, use of professional concepts and company objectives, in resolving a wide range of complex issues in creative and effective ways
  • Exercise appropriate judgment/decision making skills to ensure client success
  • Demonstrates experience of working within an administrative office
  • Advanced computer skills including MS Excel, Outlook and Word

Experience For Support Services Associate Resume

  • Utilize project management skills addressing areas with project requirement issues
  • Exceptional written, oral and documentation skills
  • Strong customer service focus including an excellent telephone manner
  • Advanced database, word processing, spreadsheet, and presentation software skills
  • Intermediate to advanced skills in the use of Windows-based software including the Office Suite of products
  • Proven experience and/or equivalent tertiary qualification in Technology
  • Exceptional service delivery skills with a Customer Centric mind-set
  • Demonstrated people management or conflict management experience required
  • Effectively work with all levels of employees

Experience For Transportation Support Services Specialist Resume

  • To also seek continuous upskilling through learning agility, utilizing various in-house learning & development tips & tools
  • Responsible for obtaining prior-authorizations within the clinics at Iowa River Landing. Including Radiology, Procedure Suite and other clinics as needed
  • Experience using the following software programs: Microsoft Office (including Word, Excel, Outlook, Access), PeopleSoft, and UCF Financials
  • Previous experience working with or managing a team
  • Provide reporting to management to assist in measuring job performance and effectiveness or work processes
  • Skill in exercising initiative, judgment and decision-making to achieve department objectives
  • Operates large moving truck in the transportation of moving furniture, materials, and equipment as necessary
  • Experience in operating a standard computer, including basic use of MS applications such as Excel and Word and PowerPoint
  • Procure supplies for the operating office using the most cost effective method

Experience For Support Services Secretary Resume

  • Experience mapping and improving business processes
  • Experience working with company proprietary software and flexibility to become proficient in supporting
  • Experience navigating a matrix environment with time sensitive deliverables in working across global sites
  • Experience managing calendars and arranging travel
  • Experience in mechanical engineering and design
  • Monitor the call queue within CA to ensure calls are resolved in an efficient manner and according to business need \ priority
  • Knowledge and skill in use of computers and software common in the academic setting

Experience For Senior Manager, Enterprise Support Services Resume

  • Experience in managing an on-line database such as Salesforce, Blackbaud Raiser's Edge or Maintenance Connection
  • Responsible for working provider based and hospital based prior-authorization denials
  • Responsible for documenting all prior-authorizations in EPIC for monthly data report
  • Normally requires a Valid Driver's License along with a clean driving record
  • Experience of customer service in a call center or clerical capacity, preferably working with medical or non-medical collections
  • Establish and maintain effective working relationships with subordinates, associates and management
  • Arrange, set-up, and operate lighting and public address systems

Experience For User Support Services Technician Resume

  • Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
  • Experience in applying concepts of basic algebra and geometry
  • Experience with Linux based Operating System desirable
  • Experience managing operations within an approved budget
  • Experience in the different specimen types in the clinical setting
  • One year of experience with Intel-based platforms and LAN support services, including problem analysis/resolution in a complex environment

Experience For Senior Manager Support Services Resume

  • One year experience managing dictation and transcription services
  • One year experience managing outsource vendor transcription services
  • Maintain and promotes excellent client relations by managing a prompt and accurate
  • Experience utilizing Epic
  • Experience managing in a unionized environment is considered a big asset
  • Drives effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary
  • Experience of working with an administrative / reception environment

Experience For Client Support Services Resume

  • Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS)
  • Experience with ServiceNow Call Tracking database
  • Demonstrates a methodical approach to work and of assuring accuracy and attention to detail
  • Documentation Writing experience
  • Previous experience as a handyman or working with hand tools
  • 0 - 12 months experience in in education, counseling or other related field
  • Interface with customer Leadership and high priority users/situations on an ad-hoc
  • Demonstrated ability to lead; go-to person for staff and leadership

List of Typical Skills For a Support Services Resume


Skills For Support Services Coordinator Resume

  • Strong computer skills utilizing multiple in-house applications, navigating various databases, and MS Office applications
  • Demonstrated experience in working in real-time environment, managing multiple priorities and deadlines is required
  • Demonstrated experience in working in real-time environment, managing multiple priorities and deadlines required
  • Construct effective written communications, including letters and reports. Capable and confident written English skills
  • Patient, good listening skills, tact and diplomacy
  • Excellent written communication skills (test required)
  • Demonstrates the ability to develop strong working relationships and operate and integrate within a multi-functional office environment

Skills For Support Services Technician Resume

  • Strong interpersonal skills - patient, calm, demeanor
  • Excellent organizational, time management, analytical and follow-up skills
  • Linux command-line skills and shell scripting and/or programming
  • Prior experience in processing complex transactions and performing extensive research to resolve complex customer inquiries
  • Intermediate multitasking and problem-solving skills
  • Basic math, reading and problem-solving skills
  • Advanced PC skills including ability to troubleshoot common problems and navigate the internet/intranet
  • Eight (8) years of experience working within a customer service help desk environment, with at least four (4) years of direct managerial experience
  • Prior experience and/or knowledge of a hospital setting/operations

Skills For Support Services Analyst Resume

  • Strong problem solving and analytical experience is required
  • Strong problem solving and analytical experience required
  • Portuguese language skills desired
  • Administration skills and attention to detail
  • 2+ years customer service experience and 1+ years computer experience
  • Ask appropriate questions to determine end user’s technical problems and effectively communicate steps to resolve
  • Sound computational and analytical skills
  • Effectively direct efforts of work team under tight deadlines
  • Communicate effectively with diverse student populations and university personnel

Skills For Support Services Associate Resume

  • Communicates effectively and clearly verbally face to face and by phone and in writing
  • Demonstrates experience in use of computerised systems
  • Promote effective networks within WV through effective communication, relationships and twin citizenship
  • Effectively work independently and within a team environment
  • Works effectively with all members of the SAS team

Skills For Transportation Support Services Specialist Resume

  • Microsoft Excel experience (pivot tables, VLOOKUP, filtering, sorting, and creating spreadsheets)
  • Proven troubleshooting and problem-solving abilities
  • Strong accountability and compliance in accounting and reporting
  • Experience with tutoring or academic support services in a college setting is highly desirable
  • Experience working and interfacing with multicultural student population
  • Experience with budgeting and record keeping (e.g. time sheets, HR forms, etc.)

Skills For Support Services Secretary Resume

  • Experience of dealing with members of the public, including confrontational situations
  • Experience leading and managing a team of technical and/or professional services professionals
  • Microsoft Outlook (calendar requests, and sending/receiving emails) experience
  • Knowledge of higher education and experience working in university computing environment
  • Experience providing administrative support in a cardiovascular, ER and/or ICU setting
  • Default, mortgage, banking, or lending industry experience
  • Skill in reading/interpreting regulations
  • Experience working in an operations center at a bank or credit union including both front and back office environments

Skills For Senior Manager, Enterprise Support Services Resume

  • Experience in customization of Windows and/or Linux operating systems
  • Call center experience in Banking/Financial Services
  • Works independently under general direction while prioritizing work
  • Demonstrates accurate knowledge of services of the Company and provides information by answering questions and requests
  • Develops and maintains effective working relationships with Management and Support Center Staff

Skills For User Support Services Technician Resume

  • Serves as an integral part of the hospital organization creating strong partnerships among all key stakeholders
  • Experience working within professional services considered an asset
  • Demonstrates a methodical approach to work ensuring accuracy and attention to detail
  • Form strong working relationships with colleagues and clients
  • Experience with academic course scheduling

Skills For Senior Manager Support Services Resume

  • Relevant experience with at least 3+ years providing highly-actionable analytics in the services area
  • Strong working knowledge of the Internet
  • Experience with the Epic EMR and Scheduling systems
  • Experience leading a diverse team in telecommunications or related field; BS/BA in related discipline desired
  • Strong SIP knowledge with the ability to perform deep investigations and troubleshooting

Skills For Client Support Services Resume

  • Skill in maintaining records and reports
  • Skill in providing technical guidance on military personnel matters
  • Experience and exposure working in the insurance industry
  • Hands-on experience in desk side troubleshooting
  • Proficiency in domestic airline rules, tariffs with a strong emphasis on international fare rules, tariffs and international routing
  • Experience with processing refunds/exchanges/Phase IVs

List of Typical Responsibilities For a Support Services Resume


Responsibilities For Support Services Coordinator Resume

  • Outstanding Client/partner service skills and phone skills
  • Strong interpersonal skills and proven ability to work well on teams and independently on projects
  • Use good judgment, problem-solving and decision making skills
  • Excellent problem-solving skills, including ability to take initiative to find solutions
  • Organized and Outgoing individual with strong leadership and presentation skills
  • Excellent MS Office tools skills
  • Excellent interpersonal skills – able to work within a team as well as independently
  • Strong technical skills/knowledge; able to fill-in for team members
  • Excellent Patient/ Customer services skills required

Responsibilities For Support Services Technician Resume

  • Excellent written and oral skills to communicate with a wide range of campus stakeholders
  • Demonstrated leadership skills with ability to supervise student staff and manage projects
  • Demonstrated ability to communicate effectively and positively (both verbal and written)
  • Good communications and people management skills
  • Three (3) years of progressive experience in a computer support capacity and a strong understanding of networking on multiple platforms
  • Related merchant/transportation industry experience and/or training or equivalent combination of education and experience

Responsibilities For Support Services Analyst Resume

  • Skill and experience in the operation of mail room and Copy Center equipment, including high volume computerized Multi-Functional Devices (MFD’s)
  • Effectively communicate, mentor and set goals with Lodging Support Services Manager
  • Serves as timekeeper for the ASD staff, ensuring that all data is correct and validated prior to the end of the pay period
  • Able to work effectively with stakeholders to understand requirements and manage communication through developmental process
  • Generate purchase orders for goods and services including receipting when goods and services are delivered
  • Provide on-site, day-to-day work direction/prioritization within overall priorities established by the supervisor
  • Good fluency and experience with web-based applications
  • Communicate effectively at any level of the organization

Responsibilities For Support Services Associate Resume

  • Good customer service skill set
  • Prior experience in higher education institutions with specific knowledge of graduate programs
  • Formulate, translate and recommend administrative policies effectively
  • Superior telephone etiquette and customer service skills are required
  • Speak, read, write, and understand English effectively at a level appropriate for the job
  • Serves as an escalation point for IT support and communicates effectively with stakeholders at all levels of the organization
  • Provides first line support when the Service Desk team experience high workloads or where additional experience/expertise is required
  • Experience in strategic planning, business process reengineering, defining/developing KPI’s and performance scorecards
  • Demonstrable knowledge and experience in safely operating a large moving truck

Responsibilities For Transportation Support Services Specialist Resume

  • Actively lead the development of the estimate collaborating with the technical community and providing analysis to validate the best estimate
  • Demonstrate a personal commitment to learning and growth, sharing of information with others
  • Experience in Auditing and Verifying
  • Experience in analysing and interpreting contracts and reports
  • Experience providing program support services for one of the following: property management, fleet or facilities management
  • Experience with word processing, spreadsheets, and database applications, such as using Microsoft Word, Excel, Access, or comparable business-oriented software
  • Experience in providing program support services for all of the following: property management, fleet and facilities management
  • Experience gathering and verifying insurance coverage
  • Experience working in Windows based networked database using multiple data tools

Responsibilities For Support Services Secretary Resume

  • Zero to one (0-1) year(s) of relevant experience in a manufacturing or laboratory environment
  • Ensures effective use of internal data processing and automated office systems
  • Credit card processing experience and terminology knowledge highly desired
  • A valid Massachusetts Teaching License in Moderate Disabilities, k1 – 8, and SEI endorsement for the appropriate grade level
  • Establish and maintain effective working relationships with external suppliers, category managers and client stakeholders
  • Demonstrable knowledge and experience in safety and efficiently operating mechanical forklifts, lift gates, and platforms

Responsibilities For Senior Manager, Enterprise Support Services Resume

  • Demonstrate working knowledge and encourages use of continuous improvement tools and methodology to evaluate, challenge and optimize business processes
  • Cooperates in working with co-workers and other medical center staff
  • Experience processing release of information requests
  • Experience with chart control in an outpatient clinical setting
  • Experience with hospital operations in a cardiovascular, ER and/or ICU setting
  • Skill in using automation software
  • Experience working in a dynamic environment that utilizes SAAS and on premise applications

Responsibilities For User Support Services Technician Resume

  • Experience working in Professional Services department
  • Experience working as a Project Management Coordinator
  • Experience using EPIC is desired
  • Experience working with community-based behavioral health and social service agencies
  • 3) Not an ITIL expert, but applicable experience having to be able to reference the methodology

Responsibilities For Senior Manager Support Services Resume

  • Demonstrated ability to function within a multi-disciplinary team setting
  • Six months of keyboarding experience
  • Experience working with international students (F and J)
  • Experience working with Student Exchange Visitor Information System (SEVIS)
  • Technical experience working within PeopleSoft Academic Advisement and Student Records modules
  • Two years of experience related to student records in a higher education setting
  • Experience and familiarity working with Mainland Chinese Higher Education Systems
  • Experience scheduling for multiple providers in a healthcare environment
  • Customer Interaction – Working Experience

Responsibilities For Client Support Services Resume

  • Promote a positive work environment by practicing good communication, diversity awareness and teamwork
  • Demonstrated ability in leadership and team building
  • Operate the Defence Medical Information Capability Programme (DMICP) (training given)
  • Plans for effective distribution of critical and routine tasks within your team, ensuring fair and appropriate allocation of work
  • Stockroom and delivery truck driving experience

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