Customer Service Resume Samples and Examples

  •  Advanced problem solver. Sorts through complex issues and conducts comparative analysis of multiple solutions   •  Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning   •  Extensive working knowledge of operating systems and platforms to ...

  •  Customer-focused, service-oriented and 100% committed to making sure our users have an excellent experience   •  An expert puzzle solver and operational ninja who's adept at getting all the pieces in place--and happy to do it again as the picture changes   •  A player-coach who...

  •  Identify new processes and system functionality to take full advantage of the KP HealthConnect system in supporting clinical information and business needs. Identify valued changes and enhancements to system and processes and triage, when appropriate. Participate in other KP HealthConnect initiatives as assigned  &n...

  •  Research and analyze confidential data, find relationships, and clearly present findings to others   •  Possesses technical expertise on various aspects of compensation and related components (e.g. legal and regulatory requirements)   •  Drill down on important issues and be direct...

  •  Provides answers to Sales Reps by researching technical questions and guiding through processes and procedures   •  Improves sales processes by writing and maintaining documentation   •  Participates in development of Sales Training as the Subject Matter Expert   • &...

  •  Prioritize projects with input from various sources   •  Reduce and control expenses   •  Maintain quality and accuracy of project implementation   •  Keep team updated on progress and concerns   •  Improve or meet established cycle times of ...

  •  Develop and meet annual membership sales and retention goals   •  Demonstrate consistent excellence in sales presentations, closing techniques, telephone and in-person service and prospective member engagement   •  Implement membership strategies that support recruitment of new mem...

  •  Previous supervisory and/or call center experience required   •  Valid Drivers license with ability to drive company vehicle   •  Complete required number of quality assessments for associates skills   •  Answers member’s questions and resolves escalated member ...

  •  Ensure that homecare schedules are complete and accurate in computer   •  Data enters all information for new paraprofessional hires into Rosalind and maintains the Associate’s physical employee file as appropriate   •  Experience with Collections/Recovery within the credit card en...

  •  Delivery of exceptional client service to internal and external clients Requirements   •  Coordinate site surveys with IT   •  Review install timeline and checklist   •  Oversee Web App setup and management   •  Provide support and best pract...

  •  Meet and greet walk-in branch customers; answer questions or direct people where to find the right solution   •  Answers the main office phone   •  Maintains inventory for office supplies   •  Coordinates office documentation-creating, retrieving and delivering ...

  •  Assist in the development of communication materials and tools to enhance understanding of the PPG’s benefits package   •  Administer bi-weekly billing for employees’ missed contributions for health, dental, vision and life insurances   •  Approachable demeanor, excellent written a...

  •  Assist students using the Library with computer and software related questions   •  Assist with needs assessments, cost estimates and pre-purchase evaluation for workstations   •  Promote and deploy new technologies and services   •  Work with students to remove...

  •  Developing and implementing technology solutions for different payroll providers   •  Managing end-to-end projects   •  Providing solutions for increased global compliance   •  Liaising with 3rdparties to ensure a smooth and efficient transfer of data  &nbs...

  •  Learns the capabilities of each HR application as well as local HR policies in order to support customers’ inquiries   •  Experience in a task lead or supervisory role. Demonstrated strong organizational and interpersonal communication skills   •  Planning, organizing, and coordina...

  •  Oversee hiring, motivation, evaluation, and discipline of all customer care staff to include coaching and development of Supervisors. And ensure department compliance with company policies and procedures   •  Major call center management experience or equivalent experience   •  Dri...

  •  Provide administrative and clerical support that includes assistance in making meeting room arrangements, speaker arrangements, meal functions, transportation arrangements, as well as, distribute prepared meeting agendas, notices, and handout materials   •  Serve as timekeeper of all employees in the ...

  •  Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration   •  Supporting internal user workstations, peripherals, phones and PDAs   •  Maintain and repair, through troubleshooting and component replacement, workstatio...