IT Support Resume Sample

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Estelle Haley
265 Armando Mission,  Philadelphia, PA
+1 (555) 400 0249

Work Experience


IT Support Administrator
03/2016 - PRESENT
Chicago, IL
  • Advanced problem solver. Sorts through complex issues and conducts comparative analysis of multiple solutions
  • Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning
  • Extensive working knowledge of operating systems and platforms to include LANs, software and hardware, and advanced computer skills needed with hands-on experience with the Microsoft Office suite, Windows XP, printers, and LANs
  • RSA experience with Soft Tokens
  • Works with the Training Specialist and Management team to incorporate feedback from quality audits and other ‘on-the-job’ learning experiences into the training program
  • Works with Training Specialist to developing and facilitate Support Desk training and knowledge transfer (FAQ’s, SOP’s, etc) on applications, systems and tools in use by the Support Desk
  • Participates in formulating and administrating the branches production and recruitment programs
  • Key member in selecting successful candidates
IT Support
05/2011 - 12/2015
Phoenix, AZ
  • A competitive compensation plan with the ability to learn, grow and take on more responsibility
  • A comprehensive benefits package with an excellent 401k plan
  • Continual development and opportunity for continued growth
  • An energetic and fun working environment
  • Interface with client leadership to seek and develop new business opportunities within the engagement
  • Interface with Sales and Sales Engineers to assist sales leadership to qualify and close new business opportunities
  • Provide practice leadership expertise within the engagement and within the overall practice for the development of client solution artifacts in the new business opportunity process
  • Seek and develop the expansion of services within the existing TEKsystems customer base
IT Support Assistant
04/2006 - 11/2010
Phoenix, AZ
  • The development of long range goals and objectives in conjunction with Branch goals set forth by the Branch Manager
  • Recruitment, supervision and mentoring of Loan Originators
  • Carries out sales strategy to meet regional expectations as determined by the Branch Manager
  • Directs assigned sales force, and ensures performance goals are met per the quality standard of the corporation.
  • Provides strong communication and support to underwriting, loan originators and customers to clear stipulations as needed
  • Solicits, enters data and reviews loans files
  • Orders credit reports, appraisals, flood certification and title work
  • Creates and maintains loan files
  • Completes all required paperwork and form in a timely and accurate manner

Education


Dakota State University - University Center
2002 - 2006
Bachelor's Degree in Computer Science

Professional Skills


  • Strong time management skills, attention to detail and outstanding follow-up skills
  • Excellent communication skills and editorial skills
  • Excellent relationship management abilities and team building skills; experienced meeting facilitator
  • Strong problem solving skills and ability to work effectively under pressure
  • Demonstrate ability to multi-task several priorities and possess solid time management skills
  • Excellent oral and written communication skills in order to communicate effectively with a diverse population of technical and non-technical customers
  • Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals

How to write IT Support Resume

IT Support role is responsible for customer, technical, interpersonal, windows, troubleshooting, analytical, organizational, advanced, hardware, basic.
To write great resume for it support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Support Resume

The section contact information is important in your it support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Support Resume

The section work experience is an essential part of your it support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative IT Support resume experience can include:

  • Strong organizational skills, the ability to work independently and to effectively manage time
  • Excellent organisational and planning skills with the ability to prioritise and manage a broad and varied workload
  • Proven Team leadership and good facilitation and consensus building skills required
  • Strong problem solving skills, ability to quickly learn new software, and proven ability to work independently
  • Excellent communication skills with demonstrated clarity in spoken and written word
  • Excellent interpersonal, problem solving, speaking and writing skills

Education on an IT Support Resume

Make sure to make education a priority on your it support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Support Resume

When listing skills on your it support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical it support skills:

  • Personality Skills: Interpersonal skills – working with people, strong communication skills (verbal & written), team player
  • Communication skills and Advanced English language skills essential alongside significant interpersonal skills
  • Demonstrate excellent interpersonal skills and effective communication
  • Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical staff
  • Demonstrated ability to work effectively, individually, with minimal supervision, with teams and remain flexible with shifting priorities
  • Strong analytical skills and problem solving ability paired with excellent service mentality

List of Typical Experience For an IT Support Resume

1

Experience For IT Support Administrator Resume

  • Strong customer service and excellent communication skills along with the ability to mentor others in a team environment
  • Trouble shooting and analytical skills with strong first call resolution ability
  • Excellent technical and troubleshooting skills
  • Identify additional skills, training and experience needed by support staff at all levels
  • We search for pro-active person with strong analytical skills
2

Experience For Manager, IT Support Resume

  • Good attention to detail, accuracy, thoroughness and organizational skills
  • Managing expectations and effective communications are key skill requirements
  • Troubleshooting skills (required)
  • Working knowledge of IT Infrastructure Library (ITIL) and experience implementing processes within that framework is strongly desired
  • A passion for teamwork, continuing education, problem solving and exceptional customer service skills
3

Experience For IT Support Associate Resume

  • Provide networking configuration troubleshooting skills (TCP/IP)
  • Navigate Windows and UNIX/Linux Operating Systems, and basic troubleshooting skills
  • Network troubleshooting skills (IP, Switch, Cabling, etc.)
  • Directly related experience supporting help desk operations, including supervisory experience
  • Demonstrated experience in making day-to-day production system management predictable, repeatable, automated and meeting service levels commitments
4

Experience For IT Support Supervisor Resume

  • Excellent knowledge of PC, related software applications and operating systems. Strong understanding of IT operations and critical dependencies
  • Service oriented with clearly demonstrated experience in building and strengthening client and partner relationships
  • A strong work ethic and the ability to prioritize multiple responsibilities while meeting demanding deadlines
  • Advanced critical-thinking and problem-solving skills
  • Good technical knowledge and experience of networking, routing and encryption technologies
5

Experience For IT Support Consultant Resume

  • Quickly advance your technical skillset with a reputable company that has been experiencing tremendous growth
  • Provide wireless network troubleshooting skills
  • Effectively communicate complex technical issues both orally and in writing
  • An aptitude for acquiring skills in technical repairs and an eagerness to learn
  • Good verbal communication and telephone skill
6

Experience For Senior IT Support Consultant Resume

  • Written and verbal English communication skills (incl. technical jargon)
  • Delegate tasks and communicate instructions effectively
  • Experience with Microsoft Windows and extensive application support experience with Microsoft Office
  • Effectively communicate and assist with peers across the organization
  • Demonstrated experience in technical support team management
  • Analytical skills to study problems and records and identify solutions
  • Able to communicate effectively and clearly in both non-technical and technical ways
7

Experience For IT Support Professional Resume

  • 20 – 29 hours per week depending on fluid and varying workloads. $12.00- $15.00 per hour, depending on prior experience
  • PC skills and working knowledge of Windows operating system is also essential
  • Proven experience with desktop operating systems ( and )
  • Communicate effectively with all relevant helpdesks, reporting issues and problems as required
  • A good listener with a proven ability to build relationships with all types of staff
  • Moderate technical competence with capacity and willingness to learn more advanced technical skills
  • Demonstrated work experience in an IT Support/Service environment and/or a Computer division/department
  • Communicate effectively to all customers, both internal & External
8

Experience For IT Support Tech Resume

  • English and Spanish language skills are essential, Portuguese desirable and fluency in other European languages an advantage
  • Demonstrated experience with procurement, service level agreements, contract administration, vendor relationship management, and service level reporting
  • Demonstrated experience supporting corporate IT systems and services
  • Previous management experience with a proven ability to lead, coach, and develop a high-performing team
  • Experience with Python, Powershell or other scripting language experience
  • Prior experience in sourcing hardware, software and services
  • Think technically and effectively communicate with various users in laymen's terms and in training classes
9

Experience For IT Support Representative Resume

  • Experience and strong proficiency with cloud based web conferencing technology for small and large interactive events
  • Minimizes risk to the Line of Business Service Platforms by effectively evaluating Changes related to the Service Platform
  • · Basic organizational and planning skills
  • Skills in hardware troubleshooting
  • Prior experience supporting retail systems for a fashion company
10

Experience For IT Support Team Lead Resume

  • Good understanding of current Mac OS, NoMAD experience desirable
  • Proven ability to organize and coordinate workload independently among constant deadlines and shifting priorities
  • Experience working independently with a strong focus on customer service
  • Epic clinical, patient access or revenue experience or previous experience in a healthcare setting
  • Prior experience managing a field support organization necessary
  • Prior experience dealing with Front Office, Middle Office, Risk Management and Trade Operations groups
  • Proven and substantial experience of IT service delivery management
  • Proven senior stakeholder management skill (up to Executive level exposure)
  • Basic operational skills with computers and wireless devices

List of Typical Skills For an IT Support Resume

1

Skills For IT Support Administrator Resume

  • Strong analytical skills, ability to research and test solutions, strong planning and coordination skills
  • Excellent communications skill, both written and verbal, and strong interpersonal skills
  • Excellent customer service and interpersonal skills; telephone etiquette and written word (e-mail) communication skills
  • Strong documentation skills and keen attention to detail and proven analytical and problem solving
  • Very good human relations, communication skills and service orientation - ability to interact with Lumenis colleagues and provide excellent service
  • Demonstrate effectiveness in written and verbal communication skills in both technical and non-technical terms
  • Demonstrate excellent communication skills, both written & verbal
  • Excellent people skills, able to articulate your knowledge and experience to users for
2

Skills For Manager, IT Support Resume

  • Excellent organizational skills with the ability to handle multiple, high priority activities with a keen attention to detail
  • Good analytic and problem-solving skills, good judgment and knows when to escalate issues
  • Demonstrated good customer service skills and work well under pressure
  • Demonstrated advanced customer service skills, with experience in technical support
  • Excellent English, strong communications skills, oral and written
  • Effectively manages the day-to-day tasks and activities to effectively meet the project deliverables and schedule
3

Skills For IT Support Associate Resume

  • Good communication skills for identifying customer needs, diagnosing problems and communicating solutions
  • Excellent reporting and communication skills needed for communicating with regulatory authorities and senior management
  • Demonstrated leadership, decision making and problem solving skills, with the ability to manage, train, and motivate people
  • Logical thinking and strong troubleshooting skills
  • Strong interpersonal, verbal and written communication skills and the ability to explain computing concepts to non-technical staff
  • Excellent customer facing skills, at all levels
  • Proven skills in leadership and team building
  • Excellent attention to detail and outstanding follow-up skills
  • Extensive knowledge of Windows 7/8.1 operating systems/Strong communication skills
4

Skills For IT Support Supervisor Resume

  • Demonstrated customer service skills in a rapidly changing IT environment
  • Relevant experience with the following skills
  • Strong problem solving and process improvement skills for the delivery of IT support services
  • Strong analytical and problem solving skills with attention to detail to ensure accuracy and completeness
  • Able to operate effectively in a ‘virtual’ team working environment
5

Skills For IT Support Consultant Resume

  • Experienced with providing exceptional customer service skills in a fast-paced environment
  • Strong team and customer service focus; relationship building, negotiation and conflict resolution skills
  • Strong leadership skills including the ability to coach, guide, and positively motivate employees as well as deal with personnel issues as they arise
  • Good customer facing & communication skills, works well in a team environment
  • Strong problem solving skill, good service mind and able to work under high pressure
  • Good analytical problem solving skills to isolate and resolve problems
  • Excellent communication, listening, and customer service skills
  • Strong video conference and presentation support skills, preferably Lifesize, Skype for Business and Polycom
6

Skills For Senior IT Support Consultant Resume

  • Posses Strong communication skills both in verbal and written
  • Solid written communication skills are necessary to provide accurate technical documentation
  • Proven time management skills & ability to work to deadlines
  • Excellent communication skills- both written & verbal
  • Proven record of technical curiosity and problem-solving skills
  • Proven customer service skills in a rapidly changing IT environment
7

Skills For IT Support Professional Resume

  • Demonstrate analytical and problem-solving skills.
  • Effective communication skills and ability to read, write and comprehend English
  • Strong organization and planning skills with exposure to matrix management
  • Strong people skills and an aptitude for problem solving
  • Advanced analytical skills and a demonstrated motivation to solve tough technical problems
8

Skills For IT Support Tech Resume

  • Excellent written and verbal communication skills, both business and technical
  • Strong team management skills; planning, organizing and executing
  • Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary
  • Sense of ownership and initiative; creative, good analytical and problem solving skills
  • Manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets
9

Skills For IT Support Representative Resume

  • Demonstrated ability to work effectively within a team and independently
  • · Experienced with providing exceptional customer service skills in a fast-paced environment
  • Excellent customer service and interpersonal skills; telephone etiquette
  • Manage time and effectively prioritize numerous projects at one time
  • Customer-oriented with excellent customer service skills
  • The position requires excellent communication and customer service skills, enthusiasm, self-motivation, and team oriented focus
  • Great interpersonal & customer service skills, and a good team player
  • Project management skills; ability to prioritize and handle multiple tasks and projects concurrently
10

Skills For IT Support Team Lead Resume

  • Excellent analytical and problem solving skills, with the ability to multi-task
  • Strong interpersonal and communication skills shown by the ability to work with project team members on a global basis with diverse backgrounds
  • Excellent written and verbal skills (in English)
  • Enhancing and developing quality support methods and communication skills through coaching feedback and other developmental approaches
  • Using organizational and communication skills and being proactive
  • Developing business and technical writing skills
  • Outstanding communication skills (written and verbal);Team player and ability to work independently with limited supervision
  • Outstanding communication skills in English (written and verbal)

List of Typical Responsibilities For an IT Support Resume

1

Responsibilities For IT Support Administrator Resume

  • Excellent communication, interpersonal and strong analytical skills
  • Good communication skills, as evidenced by application material
  • Strong communication and interpersonal skills to facilitate effective communication at all levels within alarge organization
  • Solid project management and time management skills with the ability to balance and prioritize workload and multiple projects
  • Excellent organizational skills Knowledge of MS Office/Outlook Experience of Windows 7
2

Responsibilities For Manager, IT Support Resume

  • Excellent MS office skills to ensure speed in delivery
  • Good interpersonal skills to resolve problems in a professional manner
  • Excellent communication skills, team player along with ability to work independently
  • Strong team-work focus and communication skills
  • Demonstrated analytical skills with the ability to resolve issues in a fast-paced environment
  • Excellent interpersonal, oral, and written communication skills are essential
  • With strong experience on Windows 10, MS Office 2016, Office 365 & Outlook, Symantec Anti-Virus, Smartphone devices and video conferencing
3

Responsibilities For IT Support Associate Resume

  • Prior experience in a Help Desk or other customer focused technical support environment
  • Expands skills in own work area within an analytical/scientific method or operational process
  • Able to deal effectively with staff members at every level / area in the company
  • Strong hands-on technical help desk support experience
  • Effectively present information and respond to questions from business stakeholders and vendors
4

Responsibilities For IT Support Supervisor Resume

  • Experience in technical support - service desk and/or desk side, with at least 1 year experience as a team lead
  • Good ENG communication skill is a advance FacebookTwitterLinkedIn
  • · Able to apply basic incident management skills and resolve time-sensitive issues
  • Able to apply basic incident management skills and resolve time-sensitive issues
  • Understand customer needs, effectively communicate with a variety of technical and non-technical audiences and provide appropriate solutions
  • Project Management.Supervisory/leadership skills
5

Responsibilities For IT Support Consultant Resume

  • Office 365 Management Skills
  • Work effectively with individuals at all levels of the organization, both independently and on teams, as needed
  • Strong Mac OSX support experience
  • Experience with IT support (computers, peripherals); proven ability to problem-solve, understand and troubleshoot complex technical issues
  • Communicates effectively with technical and non-technical staff. Ability to work independently with minimal supervision, and as part of a team
  • Quickly learn new skills and ability to solve problems independently with minimal guidance
  • SCCM, Attlassian Jira / Confluence, SharePoint skills
  • Understand customer needs, effectively communicate with a variety of technical and non-technical audiences, and provide appropriate solutions
  • Work collaboratively with others to solve issues quickly and cost effectively
6

Responsibilities For Senior IT Support Consultant Resume

  • Demonstrated ability to work independently with a strong focus on customer service
  • The ability to work effectively with other Houzzers around the world
  • Effectively manage assigned projects
  • Demonstrated leadership and organizational skill with the ability to transfer technical knowledge, counsel, and mentor IT Support staff
  • Demonstrable use of Windows skills
  • Effectively plan, manage and implement tasks in a complex university environment
  • Work effectively independently and in a team-oriented environment
7

Responsibilities For IT Support Professional Resume

  • 1 – 2 years of Service desk support who has strong experience
  • Understanding and experience managing enterprise level applications including understanding of dependencies and ability to assist with integration
  • Participating in team meetings to help improve customer experience, identify process improvements, and advocate for impactful changes
  • Networking knowledge and experience (Cisco, Aruba)
  • Scripting Experience (Batch, PowerShell, VB Script, etc.)
  • Working experience on Kofax is an asset
  • Working experience on FileNet, HP Extream, Kofax & CMOD technologies
8

Responsibilities For IT Support Tech Resume

  • Operating System experience: Unix, Linux & Windows
  • Budgeting and financial planning experience
  • Develop staff with effective recruiting, hiring, coaching, mentoring, professional development, and training
  • Basic networking experience, including: network patching; switching/routing base concepts; and DNS and DHCP issue resolution
  • Experience evaluating new and emerging technologies and their potential applications specific to teaching and learning
  • Experience creating and presenting training sessions for instructional technology applications within one-on-one, small group and large scale training sessions
  • Experience researching, evaluating and piloting new and emerging instructional technologies
  • Experience installing, calibrating, maintaining, and/or repairing PLCs
9

Responsibilities For IT Support Representative Resume

  • Proficient and experienced in leading, coaching and motivating high performing technical teams
  • Proven Security understanding, managing PBX security again threats and vulnerabilities (hacking)
  • Professional experience providing client-facing technical support in a corporate setting
  • Hands-on experience with PC deployments, installing/configuring software applications, and troubleshooting network printers
  • Experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging)
  • Responsible for resolving exceptions with deliveries Goods Issue Posting, billing, and ASN creation for the ACE stores
  • A proven track-record of initiating, managing, and completing technology projects
10

Responsibilities For IT Support Team Lead Resume

  • A solid understanding of working in a Microsoft AD oriented environment, including the ability to provide solutions for many different types of IT problems
  • Experience with centralized printing services including print servers and enterprise level printing applications such as Pharos Uniprint
  • Large-scale Mac OS and Windows Deployment Experience (building, maintaining, and deploying: images, software packages, patches, policies)
  • Experience administering and supporting UNIX operating systems
  • Experience administering and supporting Microsoft server operating systems
  • Experience supporting mobile computing fixed and handheld devices, modems, antennas, and mounting hardware
  • Experience delivering project presentations to varying audience levels, including senior management
  • Experience providing technical support, troubleshooting and diagnosing issues in a Service Desk environment

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