Sales Support Representative Resume Sample
Emerald Berge
443 Marian Spur,
San Francisco,
CA
+1 (555) 307 4838
Work Experience
Senior Sales Support Representative
01/2016
-
PRESENT
Philadelphia, PA
- Provides answers to Sales Reps by researching technical questions and guiding through processes and procedures
- Improves sales processes by writing and maintaining documentation
- Participates in development of Sales Training as the Subject Matter Expert
- Accommodates Sales Teams by recommending options and solutions
- Works with internal departments to ensure accurate and timely on-boarding for all new customers
- Coordinates activities between the customer and TRW Automotive
- Establishes and maintains customer contacts and is the primary liaison for customer requests. Facilitates teamwork in studying, evaluating and preparing customer proposals
- Recommends and coordinates the necessary support to meet customer needs throughout the program
- Responsible for all product related commercial interface with customer, including quotations, volume pricing, and funding negotiations
Sales Support Representative
11/2008
-
09/2015
Boston, MA
- Analyze, research and share current and future program planning, such as current and future program sales status, customer market trend, next program and customer news and vehicle information
- Recommends products to customers based on customer’s needs and interests
- Build value innovation through solution selling and create new markets within HDS’ current client base or new targeted accounts
- Build value innovation through solution selling and create new markets within Hitachi Vantara' current client base or new targeted accounts
- Attention to detail and process oriented mind-set with mechanical aptitude
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
- Actively promote and refer KeyBank’s products and services and effectively refer clients to the appropriate sales source for sale closure
- Initiates and coordinates the processing of sales orders
- Monitors sales order system to ensure accurate receipt and booking of sales orders
Customer Sales Support Representative
11/2004
-
06/2008
Los Angeles, CA
- Tracks sales shipment, delivery, billing and backlog activities, providing internal sales reports when necessary
- Responds to inquiries regarding status of orders and resolves customer order difficulties
- Prepare customer pricing and proposals for identified opportunities
- Ensure that all quotes are completed in a timely and consistent manner
- Creation of Customer first opportunities in our CRM
- Creation of renewal quotes for our Customer First customers. Customer First renewals require a good deal of Excel experience and strength in math to properly calculate the correct price each year
- Monitoring status of opportunities to make sure PO is in house by the time expiration of current contract comes
- Fulfill No Charge Upgrade requests submitted by our sales team
- Ordering Customer First contracts and No Charge upgrades from Wonderware
Education
Everest University - Pompano Beach Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
- Interpersonal skills and strong communication skills, written and verbal, across different channels and audiences
- Clear and effective written and verbal communication skills and excellent organizational skills
- Proven experience in multitasking and effectively prioritizing assignments
- Good relationship building skills and interpersonal skills
- Strong interpersonal skills that are both persuasive and conducive to strong long-term relationships
- Demonstrate excellent written communication and articulate verbal communication skills
How to write Sales Support Representative Resume
Sales Support Representative role is responsible for interpersonal, customer, microsoft, computer, organizational, analytical, excel, basic, english, business.
To write great resume for sales support representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Support Representative Resume
The section contact information is important in your sales support representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Support Representative Resume
The section work experience is an essential part of your sales support representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales support representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales support representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Support Representative resume experience can include:
- Maintain effective, strong relationships with sales, customers and mill support team through well-developed verbal and written skills
- Prior experience providing excellent customer service and interacting directly with outside customers
- Customer facing skills both by phone and e-mail (previous experience in a customer facing environment would be advantage)
- Self-planning skills sufficient to schedule and complete work within established timeframes while accommodating multiple priorities
- High Merchandising and selling skills experience preferable
- Demonstrated ability to provide exceptional customer service utilizing interpersonal skills with a focus on customer satisfaction
Education on a Sales Support Representative Resume
Make sure to make education a priority on your sales support representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales support representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Support Representative Resume
When listing skills on your sales support representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales support representative skills:
- Excellent communication skills, including phone contact handling skills and active listening
- Proven customer support experience with strong problem identification and problem solving skills
- Exhibit excellent writing skills with clarity, appropriate tone, good organization and mechanics
- Strong computer skills, including Microsoft Excel, PowerPoint and Word; experience with SAP, Business Warehouse or a CRM system is an asset
- Good organizational skills, able to establish priorities and work to specific deadlines with little supervision
- Engaging personality, with strong verbal and written communication skills
List of Typical Experience For a Sales Support Representative Resume
1
Experience For Inside Sales Support Representative Resume
- Goodinterpersonal, organizational skillsand a good team player
- Demonstrated strong leadership, technical, and continuous improvement skills
- Excellent English and Italian language skills required particularly writing, consistency, organization and standardization of terms and language
- Effective interpersonal, communication, initiative, negotiation, time management and organizational skills
- Computer Literacy- Excellent MS Office Products Skills
- Strong problem solving and analytical skills with the ability to take ownership and initiative to handle commercial customer call
- Excellent professional communication and organizational skills
2
Experience For Customer Sales Support Representative Resume
- Effectively deal with telephone cold calling and follow up inquiries
- Able to communicate complex concepts and issues effectively and efficiently, both orally and in writing to an executive audience
- Additional language skills depending on the assigned territory
- Apparel merchandising skills
- Effectively balance opportunity development with prospecting activities
- The ability to communicate effectively; both verbally and in writing
- Customer service oriented and demonstrates high level of initiative with a strong drive to excel
- Excellent Computer literate and good command of written and spoken English
- Teamwork and motivational skills
3
Experience For Field Sales Support Representative Resume
- Effectively inform and educate customers on products and services
- Additional language skills depending on the territory
- Additional language skills (other than Arabic and English)
- Communication skills regarding international business issues
- Demonstrated knowledge and experience in support of the selling of technical products in the outdoor industry
4
Experience For Master Overlay Sales Support Representative Resume
- Proven ability to manage multiple priorities under tight timelines
- Previous work experience in credit, customer services, collections, marketing, financial statement analysis and/or accounting is desired
- Demonstrate a history of achievement and growth; seeking career growth and development
- Assumes responsibility for at least one specialized duty, i.e. mailbox management, specialized processing, wholesale orders and priority accounts
- Demonstrate flexibility in dealing with the personal and stylistic differences of teammates and customers
- Provide effective problem solving and responses for customers, prospects, Corporate Sales Managers (CSMs) and stores
- Coordinate the handling of returned goods
- Work to increase market share of MAH poultry products by providing support to accounts prior to and after the sale
5
Experience For Senior Sales Support Representative Resume
- Verify quotes for accuracy prior to Releasing to sales team
- Professional experience in customer service and order entry, working in a high volume, fast-paced environment
- One year of customer service in manufacturing or repair required, and inventory experience is highly valued
- Manage multiple priorities while completing them simultaneously
- Provide direct support and coaching to customers/partners; operate as their liaison to company's resources
6
Experience For Customer Service & Sales Support Representative Resume
- Experience in the UAE/GCC, particularly in a finance setting
- Support key program revenue tracking from region to region through effective customer identification
- Become skilled in Nutanix’s sales processes and supporting business applications
- Relevant working experience
- Experience of working in a clerical capacity previously appreciated
7
Experience For Print Sales Support Representative Resume
- Experience in Sales or Customer Service in an industry setting
- Experience with Enterprise Resource Planning Systems (Microsoft Dynamics NAV)
- Three years of business experience in one or more of the following: customer service, customer relations, or sales
- Strong team player in a fast pace selling environment
- Experience with lighting controls, luminaire, and/or electrical products
- Experience navigating a computer while on the phone
8
Experience For Regional Sales Support Representative Resume
- Experience working in the petroleum/fuel industry is an asset
- Good knowledge of computer systems and procedures, including advisor computer desktop applications
- Experience performing Document Acquisition role required
- Create solid working relationship based on mutual trust with your assigned Sales Representatives
- Create and deliver effective customer messaging via phone and email, and communicate across internal functions
- Excellent and Comprehensive knowledge of Eaton’s and competitive products and services (including legacy units)
- Able to multi-task. Able to meet challenging deadlines and have good attention to detail
9
Experience For Aftermarket Sales Support Representative Resume
- Past experience using Salesforce would be great, but isn’t required
- Solid understanding of commercial terms
- 5%Technical Learning and Skill Development
- 5Technical Learning and Skill Development
- Strong background in service delivery who’s passionate about providing an exceptional
10
Experience For ECP Sales Support Representative Resume
- Previous operating theatre experience
- College above, 1 year related experience
- Experience dealing with resellers and end-user customers
- 2 to 3 experience years in Sales roles would be an advantage
- Manage opportunities through the sales process and prioritize activities aligned with appropriate sales stage
- Proven ability to take on multiple projects and see them to completion successfully
- A good knowledge of IT industry products and service offerings
- Sales or sales support experience
- Good PC knowledge, esp. with Ms. Office Suite
List of Typical Skills For a Sales Support Representative Resume
1
Skills For Inside Sales Support Representative Resume
- Enthusiastic, energetic and self motivating. Effectively manages time based on priorities
- Excellent PC skills and knowledge of Microsoft Office tools. Willing to learn internal business systems and reports
- Excellent English and German skills, particularly writing, consistency, organization and standardization of terms and language
- Excellent English and French or Spanish language skills, particularly writing, consistency, organization and standardization of terms and language
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues
- Strong problem solving skills, able to work independently and be a Team Player with a international mindset and approach
2
Skills For Customer Sales Support Representative Resume
- Excellent communication and administrative skills with a clear focus on delivering exceptional customer service
- Demonstrated organisational, time management and problem-solving skills
- Highly Organized approach to work (coordination- and prioritizing skills, self supportive)
- Strong organizational and arithmetic skills, as well as problem solving agility also required
- Strong level of written and verbal communication skills required to prepare and present sales
3
Skills For Field Sales Support Representative Resume
- Excellent interpersonal skills, energetic
- Strong phone and written communication skills
- Experience with SAP or demonstrated experience to learn SAP or similar systems
- Excellent communication skills (written and oral). Ability to organize and preplan each day
- Strong customer services skills and ability to build relationships
- Demonstrated ability to develop and build strong customer relationships and provide excellent service internally and externally
- Strong customerservice and communications skills
4
Skills For Master Overlay Sales Support Representative Resume
- Demonstratedability to communicate effectively through written documents
- Strong customer service skills to clarify orders with our customers, sales teams and vendors
- Strong Communication and Interpersonal Skills (verbal/written)
- Strong computer skills, particularly in the Microsoft Office suite (Excel, Word, and PowerPoint)
- Have a high standard of written and spoken English as well as strong PC skills especially in Microsoft Excel
- Communication - Strong written, oral and presentation skills
- Strong relationship management skills with organizational astuteness
- Excellent phone skills and etiquette
5
Skills For Senior Sales Support Representative Resume
- Excellent customer service skills (communication) are required
- Strong customer service and communication skills, written and verbal
- Organizational skills, ability to organize and prioritize own work schedule for both short & long term requirements
- Timely answering of telephone calls and effectively assist customers and sales force with their individual ordering, quoting or informational requirements
- Proven experience leveraging contacts and developing solutions in a fast-paced environment to meet tight deadlines
- Continuous learning self-initiated and upon request to increase level of product knowledge, customer relationship skills, systems knowledge etc
6
Skills For Customer Service & Sales Support Representative Resume
- Demonstrated experience in selling
- Demonstrate strong forecasting and funnel management of your assigned territory
- Thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness
- Effectively manage customer accounts using SAP for order entry through the fulfillment process
- Possess outstanding people and communication skills for interaction with other team members, customers, and management
- Basic PC skills including ability to navigate in a windows environment and proficiency in software applications (Word, Excel, PowerPoint, and Outlook)
- Intermediate math skills including the ability to work with fractions, percentages, and proration
- Experience at a FPGA company, or experience working with FPGAs
7
Skills For Print Sales Support Representative Resume
- Secondary education or above with at least 1 year working experience, preferably with card experience
- Intermediate PC skills including Word and Excel
- Drive, gather and consolidate input from other team and provide proper summaries on priority issues to customers, including key actions and owners to fix it
- Prior experience in block/brick manufacturing industry or related field recommended
- Accurate data entry skills
- Entry level Excel skills
8
Skills For Regional Sales Support Representative Resume
- Multi-task and work effectively in a high stress environment
- Communicate effectively with all external and internal customers
- Effectively process orders and manage any issues that arise
- Exceptional interpersonal skills, can work well cross-functionally and with variety of personality types
- Diverse customer service experience (pharma experience desirable)
- High levels of interpersonal communication, written and verbal communication, and documentation skills
- Advanced computer skills - MS Office (PowerPoint, Excel, Word, Outlook, etc.)
- Validated ability to prioritize and handle a significant amount of detail while maintaining consistently accurate output
9
Skills For Aftermarket Sales Support Representative Resume
- Effectively present information one-on-one or in small group situations
- Establishing, engaging, and maintaining strong relationships with new and existing customers
- Understanding of and demonstrated ability to apply value pricing principles to optimize profitability
- Influencing all specifications from accounts to include proprietary Armstrong specifications
- Handling in-bound phone calls professionally and provide excellent customer service
- Interfacing with the regional Armstrong representatives and distributor representatives to solicit support for accounts
- Experience with the entire order to fulfillment process. Including order management, monitoring, and trouble shooting
- Ensure that all prioritized bids are under high focus in the meaning of reaching SLA and submitting order
- Experience working with MS Excel, including using formulas, v-lookups and pivot tables
10
Skills For ECP Sales Support Representative Resume
- Proven event planning and executing ability
- Experience working in a manufacturing environment
- Demonstrated background working in a professional manner with other team members to include working with members in other departments
- Experience developing reports and dashboards utilizing visualization tools
- Experience supporting a sales team or working with sales representatives
- Dutch & French fluent talking & writing, good knowledge Englisch, German language basis
- SME experience covering Transport, Campus/CNI/Retail/Digital Policing
- Good understanding of the mining & Construction industry, Mine Health and Safety regulations and customer business processes
- Responsible for supporting the development and maintaining effective relationships with current dealers
List of Typical Responsibilities For a Sales Support Representative Resume
1
Responsibilities For Inside Sales Support Representative Resume
- Handle all inbound calls from Wire houses, Independent and other financial firms, functioning as a liaison between the Financial Advisors (FAs) and respective regional sales personnel both internal and external
- Play an instrumental role in coordinated territory coverage with regional sales personnel, accomplished through regularly communicating with regional sales personnel to discuss territory-related matters involving products, special marketing efforts and problem resolution/updates
- Strong communication, sales ability, and presentation skills
- Excellent English and German language skills, particularly writing, consistency, organization and standardization of terms and language
- Proven collaboration skills (within and outside of the department)
- Proven experience in developing new business, building repeat business and managing a sales territory
- Basic computer skills including working knowledge of Microsoft Office programs
- Communicate fluidly, candidly and effectively in a persuasive manner
- Process Return goods orders, issue credit and/or billing, replace products with proper approvals
2
Responsibilities For Customer Sales Support Representative Resume
- One to three years related experience and or training preferable
- Activate vendor sales agents that are proven to meet NRG’s requirements
- Experience with Oracle systems and reports desirable
- Identification and prioritization of opportunities in the field
- Validate and monitor quality of requests submitted by sales
- Previous sales or customer service experience with worldwide customers is highly appreciated
- Be an effective communicator, team player and influencer, able to work with customers, users, senior level management, sales and peers
3
Responsibilities For Field Sales Support Representative Resume
- Strong intellect with a drive to develop and promote new ideas
- Demonstrated success in a similar technology or software sales support position, or sales administration role
- Handling service requests (recycling, reconditioning & regrinding)
- Exporting/Importing international orders (Customs & Shipping documentation)
- Being capable of working very independently
- Providing support and planning to Sales Rep throughout the sales cycle
- Keeping current on sales programs and pricing structures
- Preparing export documents (custom invoices, packing list)
- Creating and updating customer master
4
Responsibilities For Master Overlay Sales Support Representative Resume
- Following-up with FAs and regional sales personnel on problem resolution/updates
- Planning and follow-up for customer meetings
- Collaborating with vendors to prepare price quotations for accurate configurations
- Working directly with customers as point-of-contact for customer satisfaction issues such as support issues, lead times and navigation of vendor organizations
- Performing research and analysis on new business opportunities
- Insuring serial numbers and term dates are accurate
- Understanding the impact of deal registration
5
Responsibilities For Senior Sales Support Representative Resume
- Knowing each outside and inside teams and their areas of responsibility
- Initiating purchase requisitions
- Supporting placement brokers in all administration and department as a whole
- Sending order confirmations once data planned in SAP
- Analyzing financial situation of the customer to support collection activities
6
Responsibilities For Customer Service & Sales Support Representative Resume
- Handling all aspects of Sales Order Processing in a timely and efficient manner with goal of 100% Same Day Order Entry, complete with Order Acknowledgements
- Planning and execution of multiple large and small meetings each year
- Preparing responses for tenders, RFQ’s and RFI’s
- Maintaining customer database
- Delivering Inside Sales revenue targets and profitability for sales region
- Liaison with Sales, Engineering and Manufacturing on new product design projects, including specials, with updates on cost and timing issues
- O Perform various data entry, such as entering customer sales orders, revising existing sales orders and assigning lots
- Conduct target marketing campaigns, including e-blasts, direct mail, and outbound targeted telemarketing
7
Responsibilities For Print Sales Support Representative Resume
- Manage correspondence, enter and process data, record keeping, preparing and handling a wide variety of front and back line resource materials
- Address customer inquiries regarding availability of product, pricing, and related items. Quote products and services to customers using SAP
- Fulfils package shipping requests for new and existing customers. Packages include the software and various marketing materials sent directly to the shop
- Obtain growth through targeting new customers and expanding business in existing accounts
- Direct quoting & pricing, change notification, and customer scorecard review activity
- Administrative knowledge regarding pricing and customer fulfillment
- Customer Service needs for Construction TM’s (i.e. status updates on orders, answering clarifications yourself or calling the customer, etc)
- Customer Service needs for AM’s (i.e. status updates on orders, answering clarifications yourself or calling the customer, etc)
8
Responsibilities For Regional Sales Support Representative Resume
- Handles busy incoming telephone orders and email orders/inquires in a professional manner, identifying urgency of order and report to necessary departments
- Initiates daily communication with sale force personnel regarding quotes, order status, deliveries, back orders and issues pending
- Responsible for follow-up calls regarding the status of parts, status of sales orders and status of expediting orders
- Contribute to team exceeding sales targets by enabling Channel Field Engineers to invest more time with partners and end-user customers
- Actively monitoring Salesforce opportunities, pipelines, flash and other reporting
- Assist with sorting records and documents to maintain accurate record keeping
9
Responsibilities For Aftermarket Sales Support Representative Resume
- Data entry responsibilities including preparing correspondence, bills, statements, receipts
- Escalate all quotes that are outside of the SLA’s provided by Net Cost, ICB, Broadband Verification, Pricing and Sales Engineering
- Participate in providing Training Materials to Sales team on Quote Requirements
- Assist Sales Representatives in understanding the details of our products, pricing, and processes
- Assist in editing, entry and plant payables overflow during peak periods and/or as backup; Resolve any discrepancies
- Flexible, easily adaptable in an ever changing environment and cross-training of job requirements
- Complete any merchandising or remerchandising efforts in any location as directed
10
Responsibilities For ECP Sales Support Representative Resume
- Communicate with different departments (Finance, Legal, Sales Ops, etc.) to speed up order processing, delivery, credit check, and invoicing issues
- Ensure pricing is within company guidelines and obtainproper approvals within the company's discounting guidelines
- Maintain and develop knowledge of BlackRock products, marketing sales strategies, systems and applications to fully support/service the FAs with all inquiries
- Prepare sales/marketing proposals for FAs and/or Sales personnel
- Research and resolve all Separately Managed Account administrative/operational issues: Fee Calculations/Issues, Billing Inquires, PC Issues and any other Account Issues
- Strong interpersonal skills necessary to communicate complex information to a wide variety of personnel in a clear, concise and well-organized manner. Excellent telephone skills required to maintain relationships with FAs, approach new prospects, follow up on previous sales efforts, and enhance BlackRock’s image
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