Customer Service Resume Samples and Examples

  •  Perform software/hardware phone support and on-site support (on as needed basis), on AMR/AMI systems   •  Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction   •...

  •  Document issues within Ellucian’s tracking system and follow issue progress through resolution   •  Document issues and solutions within Ellucian’s tracking system and follow issue progress through resolution   •  Actively contribute and work to improve customer self-help through t...

  •  Experience supporting users on PCs   •  Experience in a management or project leadership position   •  Experience with administration of digital, voice/data hybrid telephone system telecommunications equipment   •  1 – 2 years’ experience of Windows Server in pr...

  •  Maintain excellent attendance and punctuality according to the department standards   •  Client Experience - Provides benefits information, service & communication to assigned client departments   •  For individual employee customers   •  Responds to, and fa...

  •  Successful completion of Financial Services Introduction to R3, Introduction to Duke GL, Introduction to Accounting, Sponsored Research Reporting, Research Administration at Duke (on-line), Basic Compliance(on-line) within first six months of hire is required   •  Successful completion of Financial Se...

  •  Deal with highly sensitive, confidential information and situations in a discreet and professional manner   •  Manage the travel arrangements and itinerary for the Executive including making all travel arrangements and managing attendance for meeting and speaking engagements   •  P...

  •  Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects   •  Sitting for long periods of time while using office equipment such as computers, phones and etc   •  Fingering and Repetitive motions; such as movement of wrists, hand...

  •  Provide End-user technical support and maintenance (hardware and software) on all desktop systems, printers, copiers and other peripheral devices. Responding to help desk tickets and updating the ticketing system in a timely manner   •  Create Manage and Deploy Windows 7 and Mac OS Images, rollouts, u...

  •  Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems   •  Prior field experience supporting customers using sequencing or array technologies is ideal   •  Knowledge and skills typically acquired through previous positions in fast-paced...

  •  Provide on-site and remote technical support to Dell Networking customer support partners and customers on current and future Dell Networking products. Be first point of contact for entire Dell Enterprise Solution components   •  Define, manage, and execute problem resolution plans and communicate clo...

  •  Ensuring that all issues/queries that arrive via the department’s generic mailbox are resolved within an acceptable time frame and that issues are escalated as required   •  In-depth knowledge of compensation plan design concepts, principles and practices acquired through formal academic training and/...

  •  Incident management: working in a team environment resolving complex customer issues with all resolving agencies   •  Problem management: Devise and implement plan of action to lab / recreate issues to identify area to fix and document plan and results   •  Change management: Imple...

  •  Processes purchases/sales/repurchases in SBO2000   •  Support the trade desk for loan data analysis and scrubbing for bid data tapes   •  Support the operations team in analyzing loans for original parameters or modified terms and update systems accordingly   •  ...

  •  Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices   •  Eight or more years experience in integrating, sustaining, maintaining, securing, and enhancing robust technical solutions in an enterprise environment   •  Able to config...

  •  Experience in Finance, Accounting or Information System department in a Analyst role that provides end user support   •  Answering customer calls and emails, and directly responding to questions, handling issues and providing guidance on services, inquiries, adverse events or complaints   •&...

  •  Provides strategic and operational leadership in the design, development, implementation, administration and communication of our Total Rewards programs including health, welfare, wellness, retirement, base pay, incentives and other rewards   •  Analyze market competitiveness and cost effectiveness of...

  •  Deeply understand customer business strategies, challenges and IT landscape. Possess the ability to deliver business value by aligning ServiceNow solutions to address the customer’s short and long-term support needs   •  Coordinate internal resources, including technical support, professional services...

  •  Partner's order forecast and funnel verification   •  Partner’s assistance on promos and corporate infos   •  Regular orders and sales traceability within each Partner   •  Partner’s assistance on order status verification   •  Assure Par...

  •  Act as an escalation point for all global Service Desk staff regarding end user’s requests and issues   •  Act as a liaison between the IT Support team and the other departments   •  Manage day-to- day functions of the IT Support team   •  Create performance pla...

  •  Uses various computer formats to enter data (e.g., Tablets, laptops, Smartphones, etc.) Uses knowledge and experience in building construction to identify building systems that are hidden behind walls, ceilings and floors   •  Assesses the overall condition and remaining service life of building syste...

  •  Imaging a variety of machines in batches (Linux, Window, OS X) and deployment of new hire computers/upgrades and RMA/warranty repairs of computers   •  Managing Asset inventory in an asset tracking database and performing monthly asset audits   •  Creating, enabling and disabling a...

  •  Compliance at all times with the Company’s Code of Business Conduct   •  Proven ability to analyze contracts to identify business risk and provide negotiating strategies (both client and supplier is preferable)   •  Customer-driven and focused; responsive to the customer’s needs &n...