Tech Support Resume Sample

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Filomena Runte
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Work Experience


Senior Tech Support Engineer
12/2015 - PRESENT
Chicago, IL
  • Provide on-site and remote technical support to Dell Networking customer support partners and customers on current and future Dell Networking products. Be first point of contact for entire Dell Enterprise Solution components
  • Define, manage, and execute problem resolution plans and communicate closure/resolution to Dell support, partners, and customers
  • Technical account management for partners and customers as required
  • Travel frequently to customer sites to perform problem resolution and upgrades, as well as handle and diffuse political situations
  • Deliver on-site consulting services such as performance monitoring and network audits and make recommendations for optimization
  • Deliver on-site or remote services including creation of high level and detailed design documentation, customization, product integration and acceptance
  • Work closely with Dell Networking TAC organization and work customer hot escalations
  • Acquire expert level knowledge on all Dell Networking products
  • Available 24x7 on an as needed basis
Tech Support Engineer
10/2012 - 07/2015
Chicago, IL
  • Interview and make staffing decision for hiring Frontline Technicians. Communicate with staffing agencies about current and future needs
  • Write and post BranchNet welcome screen and Hotline messages to communicate with Financial Advisors
  • Conduct weekly Huddle meetings to communicate new and current information to the entire TSHD team
  • Monitor phone and Siebel incidents for Frontline technicians and Team Leads
  • Work effectively in critical situations and flexible to stretch more to ensure availability of the service
  • Coordinate communication with all areas of the service organization that impacts the scope, risk and resources of the work effort being managed
  • Manage team and execute task independently
Internship Engineering Tech Support
11/2009 - 05/2012
Chicago, IL
  • Develop projects and training schedules
  • Provide superior customer service to large base of financial advisors by handling incoming phone calls when needed including escalations
  • Advise Frontline VP when there is a need for progressive counseling of a team member. Assist in writing and presenting the action plan and guidance to improve the team member
  • Maintain team’s backlog to TSHD standards
  • Manage the frontline Queue process. Coach Frontline Team leads on proper issue escalation
  • Monitor Frontline ACD performance reports looking for trends and areas of improvement
  • Play a key role in maintaining TSHD’s standard for service level

Education


Fairleigh Dickinson University - Metropolitan Campus
2004 - 2008
Engineer's Degree in Computer Science

Professional Skills


  • Strong communication skills (written and verbal) and the ability to work collaboratively utilizing excellent interpersonal and emotional intelligence skills
  • Excellent interpersonal, time management and communication skills; as well as mentoring and facilitation skills in dealing with management and technical staff
  • Results-oriented, strong verbal and written communication skills, and effective teaming skills
  • Excellent communication skills/presentation skills and the ability to work cohesively in a diverse environment
  • Advanced analytical reasoning and troubleshooting skills and advanced interpersonal and leadership skills
  • Clear communication skills, including verbal, written, and presentation skills
  • Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively

How to write Tech Support Resume

Tech Support role is responsible for technical, customer, interpersonal, troubleshooting, computer, english, analytical, organizational, leadership, software.
To write great resume for tech support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Tech Support Resume

The section contact information is important in your tech support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Tech Support Resume

The section work experience is an essential part of your tech support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tech support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tech support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Tech Support resume experience can include:

  • Good communication skills, good technical research, and good technical report writing skills
  • Demonstrated ability to maintain critical microscope inspection skills and fine motor dexterity skills while remaining seated for extended periods
  • Experience in 5 of the 9 skills listed in the required skills above
  • Effective written and verbal communication, including strong negotiating , influencing, time management, organization and soft skills
  • Effectively troubleshoot systems, software, and any potential obstacles that prevent the end user from utilizing one of our products effectively
  • Proven technical leadership with excellent people skills and mentoring capabilities

Education on a Tech Support Resume

Make sure to make education a priority on your tech support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tech support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Tech Support Resume

When listing skills on your tech support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical tech support skills:

  • Demonstrate effective written and oral communication skills, to include experience writing technical support documentation
  • Excellent oral and written communication skills; ability to work effectively in a team environment or independently
  • Effective customer service and training skills, including technical writing and formal presentation skills
  • Strong planning and follow-up skills, good time management & problem solving experience
  • Strong troubleshooting skills and experience in applications such as process monitor, process explorer, Wireshark, etc
  • Systemically think and act while effectively using conflict resolution skills in order to troubleshoot and resolve our customers issues

List of Typical Experience For a Tech Support Resume

1

Experience For Senior Tech Support Engineer Resume

  • Excellent IT and interpersonal skills Experience of measurement, data acquisition or control systems
  • Strong Customer Focus and Exceptional Customer Skills in order to provide the best Customer Experience
  • Fresh IT graduates with good problem solving skills and passion for customer service excellence are welcome
  • Good typing skills: 25+ WPM
  • Effectively manage multiple tasks and handle shifting priorities and carry on through task completion
  • Strong written and oral communication skills and ability to complete comprehensive and accurate reports
  • Strong computer skills – MS Office; MS Projects
  • Solid communication nuances and presentation skills, both written and verbal
2

Experience For Tech Support Engineer Resume

  • Excellent oral and written communication skills; proactive and responsive communication both internally and externally
  • Strong organizational skills with ability provide accurate, concise reports
  • Effectively organize/prioritize multiple assignments, meet deadlines, and solve problems with minimal direction
  • Excellent communication and collaboration skills and ability to interface with top management and key suppliers
  • There is continuous need for strong interpersonal, communication, creativity and people skills
  • Strong with team skills
  • Strong Audio Visual skills
3

Experience For Tech Support Specialist Senior Resume

  • Strong Break / Fix skills with AV equipment and applications
  • Good communication and stakeholders management skills
  • Good analytical & organisation skills
  • Fluency in English with good communication skills (oral and written) required
  • Excellent written and verbal communication skills and able to work independently
  • Demonstrated leadership, organizational skills and ability to direct work of others, ability to lead/influence others that are not in direct chain of command
  • Good communication skills and an ability to work with off-shore teams
  • Experience identifying root cause, initiating/implementing effective corrective actions and/or tracking corrective action to closure
  • Experience demonstrating strong ability in creating and optimizing 5-axis numerical control programs in Siemens NX or NX5
4

Experience For Tech Support Associate Resume

  • Experience as a test technician in roles of increasing technical leadership responsibility, with recent experience in systems engineering and integration
  • Manage internal and external escalations effectively, driving towards resolution
  • Experience performing software and hardware validation
  • A keen analytical mind and advanced problem solving skills
  • Advanced experience of Pro/Engineer or Creo solid modeling tool and considerable knowledge of Windchill data management tool
  • Proven experience in a role with networking and security software. Windows Server administration
5

Experience For Contributor Operations & Tech Support Resume

  • Utilize problem solving skills to accurately report issues and follow up with the client
  • Advance computer hardware/software troubleshooting and support skills
  • Collaborative program planning skills
  • B.S. in science, technology, engineering or math field or a total of at least four years related work experience with two years of work experience in IT
  • Facilitation/Presentation Skills - Microsoft Live Meeting/Power Point/WebX/Bomgar
  • Basic computer skills including the use of Microsoft Windows, Excel, Word
6

Experience For Tech Support Rep Resume

  • Desktop skill sets – Strong proficiency with Excel, macros, modeling, PowerPoint and other MS office products
  • Have top-notch communication and listening skills
  • Demonstrated experience with Windows, UNIX/Linux ( nix) operating systems in desktop and server environments
  • Demonstrated experience layout of digital, analog, power, RF PWB’s and flexes
  • Experience in Configuration Management or Data Management disciplines, including Program experience
  • Develop and support sales skills and all associated sales activity for the team and department to ensure successful achievement of all sales goals
  • Deep Unix/Linux knowledge with strong command line experience. Windows systems knowledge
  • Project management and vendor management experience with good knowledge of project tracking software
7

Experience For Tech Support Agent Resume

  • Communication – effectively connecting with a diverse landscape of customers
  • Experience: 6-10 years of experience in..
  • Leverage communication skills with a sincere desire to seek to understand
  • Interact effectively and professionally with peers, management, business customers, development teams and external support vendors
  • When required, facilitates training to develop the skills of the T-Mobile front-line technicians and engineers
  • Strong practical field experience in Datacenter and THERMAL MANAGEMENT product portfolios. : 3-5 years
8

Experience For Iris Senior Tech Support Spec Resume

  • Effectively communicate audit activity with site peers, executive and area management
  • Meet deadlines and manage stress effectively in pressure situation
  • Intermediate to Advanced grammar and writing skills
  • Exceptional experience, knowledge and skill level in a defined area of expertise
  • Experience with design standards as well as procurement and acquisition regulations are strongly desired
  • Microsoft Office Suite use and support skills (Suite 2010, Suite 2013)
  • Language skills other than English
9

Experience For Group Leader Maintenance / Tech Support Resume

  • Proven experience administering Windows 7 or higher and Mac OS X 10.7 or higher operating systems
  • Proven Windows system administration experience and sound knowledge of Active Directory and Windows Server fundamentals
  • Business Level Italian language skills is required
  • Experience with prior exposure to Tech Support organizations
  • Uses analytical skills to compare and find matches and mis-matches between data and fix errors if possible
  • Demonstrated experience layout of digital, analog, power, RF PCB’s and flexes
  • Prior clean room experience
10

Experience For Mgr, Enterprise Tech Support Resume

  • BSEET or 4 years of prior applicable work experience in lieu of BSEET
  • Documented history of leadership skills, ability to identify potential problems and take corrective action as needed
  • Demonstrated customer service experience including “white glove” executive support
  • Thorough understands and effectively uses AOL technical tools, applications, and procedures
  • Work with a professional attitude, with the ability to communicate clearly and effectively at all levels

List of Typical Skills For a Tech Support Resume

1

Skills For Senior Tech Support Engineer Resume

  • Solid, demonstrated relationship building skills
  • Demonstrated team player, with excellent collaboration skills
  • Excellent editing, proof-reading, and fact-checking skills
  • Prior experience using CAD design modeling tools (CREO, PRO-E, SolidWorks or Mechanical Desktop)
  • Computer skills/training, part sales experience, customer service background and/or warranty processing
  • Strong troubleshooting skills and proficiency in diagnosing performance issues
2

Skills For Tech Support Engineer Resume

  • Effective interpersonal, communication and networking skills, ability to work well with others including customers and suppliers
  • Strong data entry, typing and 10 key skills
  • Obtain skill certifications such as soldering skills (includes vision test)
  • Strong interpersonal skills interacting with all levels
  • Excellent customer service skills and a team focus. Fundamental knowledge of LAN, WAN, internetworking technologies, TCP/IP, SQL, and DNS
  • Excellent communication, technical writing oral presentation, and interpersonal skills
  • Above average inter-personal skills with experience of dealing with both developers and business end users
3

Skills For Tech Support Specialist Senior Resume

  • Demonstrated experience and good judgment in knowing how and when to escalate issues
  • Strong troubleshooting, follow through, interpersonal, verbal and written skills
  • A keen analytical mind and advanced problem solving skills coupled with a commitment to extraordinary customer experience
  • Good written and verbal communication skills, including the ability to analyze and resolve complex problems with a positive, friendly customer-service attitude
  • Excellent proof reading, grammatical skills, and attention to detail
  • Excellent listening skills and ability to assess and respond to customers’ needs
  • Demonstrated practical skills in trouble shooting and systems architecture
4

Skills For Tech Support Associate Resume

  • Demonstrate reliability, attention to detail, and problem-solving skills
  • Strong Interpersonal skills necessary dealing with internal and external customers and field service personnel over the telephone
  • Effective Communication (typing skills, verbal and written)
  • Demonstrated technical troubleshooting skills of RF, analog, and digital based test solutions
  • Demonstrated technical troubleshooting skills of fiber, analog, and digital based test solutions
  • Excellent verbal and written communication skills, including proper phone/email etiquette
  • Excellent English language communication skills, both verbal and written are required
5

Skills For Contributor Operations & Tech Support Resume

  • Excellent customer service skills and a team focus
  • Strong written and oral communication skills in required language
  • Excellent written and verbal communication skills consistent with North American business standards
  • Excellent Phlebotomy skills required in both inpatient/outpatient settings and for all age groups
  • Understand IT industry standards and practices; excellent written and verbal communication skills requied
6

Skills For Tech Support Rep Resume

  • Strong communication skills with customers, end users, and analysts
  • Strong customer interaction skills with technicians and engineers of all levels
  • Outstanding problem resolution, troubleshooting and training skills
  • Building/integrating server with network configuration experience. Day day-to-day application maintenance and operation experience
  • Outstanding communication, organizational, and analytical thinking skills
  • Programming skills (TSQL, C#, HTML, Java, Powershell)
  • Using persuasiveness to effectively solve for short- and long-term issues
  • Demonstrating analytical skills to diagnose and address technical problems
  • Understanding and ability to drive skills and concepts to develop a continuous improvement culture
7

Skills For Tech Support Agent Resume

  • Troubleshooting skills. Able to work through problems with minimal help or supervision
  • Troubleshooting skills on all component levels
  • Experience demonstrating strong ability in creating and optimizing 5-axis numerical control programs in Siemens NX or NX5
  • Experience demonstrating strong ability in creating PC-DMIS or equivalent CMM programming
  • Prior experience designing packaging for Military Ordnance packaging
8

Skills For Iris Senior Tech Support Spec Resume

  • Inquisitive searching skills and ability to go deep into solving issues or determining root cause
  • Good working knowledge of network principles and tools (ping, traceroute, etc.) - Strong working knowledge of server hardware (rack and blade form factors)
  • Experience working with (advanced troubleshooting and configuration experience) Linux or UNIX, Mac OS and Microsoft
  • Apply analytical skills to solve packaging and shipping technical problems
  • Patriot System Experience, operational and troubleshooting experience across multiple system configurations including Configurations 3, and 3+
  • Prior experience designing, and / or supporting aerospace/defense related products
  • Experience with radar testing or equivalent experience in an engineering capacity
  • Excellent multi-tasking skill while demonstrating strict attention to detail
  • Hardware/Software experience and previous UNIX Systems administration experience, including TCP/IP networking
9

Skills For Group Leader Maintenance / Tech Support Resume

  • Experience and skill with managing and troubleshooting Apple OS X devices
  • Exceptional listening, questioning and analytical skills
  • Demonstrate excellent customer service, including desktop support and troubleshooting hardware/software
  • Use ASL and English to effectively communicate with the Deaf, Hard of Hearing and Hearing users of VRS services
  • Total of professional experience with 4+ years hands on machinist experience (Machining on mill and lathe, sheet metal forming)
  • Desired skills include a general familiarity with or knowledge of manufacturing technologies, equipment and materials
  • Hands-on skills in system level issue debug including log/trace collection, analysis and work-around solution proposal
  • Strong co-ordination with commercial unit and R&D for effective technical communication during campaigns and new launches
  • Computer skills including MS Word, MS Excel and Lotus Notes
10

Skills For Mgr, Enterprise Tech Support Resume

  • Demonstrated customer service experience including "white glove" executive support
  • Creative problem-solving skills and dedication to seek problem resolution
  • Demonstrated problem solving abilities and analysis experience
  • Computer hardware/software troubleshooting and support skills
  • Demonstrated experience with Windows (3.1 thru Windows 7), nix (Solaris 8-10 and RHEL 3-7) operating systems in desktop and server environments
  • Demonstrated experience scripting in Windows and nix
  • System level hardware integration and troubleshooting skills
  • Excellent analytical skill on converting opportunities in business with agronomy interventions

List of Typical Responsibilities For a Tech Support Resume

1

Responsibilities For Senior Tech Support Engineer Resume

  • Effectively manage priorities in an on-demand environment and be able to positively communicate a non-confrontational, effective manner
  • Fluency in English with good communication skills (written and oral)
  • This is a client-facing role that requires cross-functional coordination and excellent oral and written communication skills
  • Strong Break / Fix skills Desktops, Workstations, Notebooks, Tablets, MFPs, and Printers
  • Prior technical experience and knowledge or demonstrated ability to quickly learn the unique aspects of the RMT that pertain to the RMT’s maintenance
  • Has strong knowledge and demonstrated technical experience in any Exchange Server version and/or any current Outlook or SharePoint version
2

Responsibilities For Tech Support Engineer Resume

  • Strong technical skills and software knowledge
  • Effectively communicate with clients and guide them through complex procedures to resolve technology issues or properly leverage our technology platforms
  • Business and analytical skills
  • Analytical skills in Root-cause analysis, corrective/preventive actions
  • Prior experience working within Cybersecurity disciplines
  • Strong experience with MAC OS, Windows 7 or Windows 10
  • Quick Learner, ability to multi-task, strong team player, and solid analytical agility
  • Applying technical knowledge and experience to create innovative designs and solutions as well as construct job aids, fixtures, and hardware
  • Experience in optics manufacturing: shaping, grinding, and polishing precision components
3

Responsibilities For Tech Support Specialist Senior Resume

  • Experience with simulating, modeling or analyzing data using MATLAB
  • Previous training/experience troubleshooting, repairing and/or maintaining mechanical equipment or systems
  • Experience in installing, configuring and troubleshooting desktop applications, operating systems and desktop peripherals
  • A solid understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions
  • Experience supporting Microsoft, Apple, and Chromebook devices, including operating systems and software applications
  • Experience in examining, investigating, and solving dynamic problems with ability to think creatively to create technical solutions
  • Experience providing technical support, basic understanding of networking
4

Responsibilities For Tech Support Associate Resume

  • Experience with specifying, preparing, and performing complicated test procedures
  • Experience with leading or participating on cross-functional teams focused on resolving design, process, and product development issues
  • Experience performing installation tasks such as Soldering, Cable Dressing, and coaxial Connectors
  • Experience in creating, editing, and maintaining internal and external support documentation, illustrations, and graphics
  • Experience in creating, editing, and maintaining on-line (internet/web-based) documentation
  • Experience in creating, editing, and maintaining internal and external support documentation
  • Experience in cost and schedule reporting and accounting metrics and forecasting
  • Experience creating datacenter drawing artifacts using MS Visio
  • Effective work planning for healthy seedling growing
5

Responsibilities For Contributor Operations & Tech Support Resume

  • Professional experience in a client facing or consulting role
  • Experience using telecomm and networking tools such as Wireshark or SnifferPro
  • Experience working with customers in a fast-paced, hi tech, support related position or similar engineering role
  • Working knowledge and experience troubleshooting applications and various platforms in Enterprise environments
  • SQL Programming/coding/T-SQL experience
  • Previous experience working in a Learning Management System, preferably Totara Required Education
  • Experience implementing and managing CMDB solutions in ServiceNow(or equivalent tool)
  • Experience with using ITIL methodology and ITIL-based ITSM ticketing systems
6

Responsibilities For Tech Support Rep Resume

  • Good working knowledge in computer networking and architecture
  • Good working knowledge of Active Directory, including DHCP, DNS, user accounts, group policies and security
  • 2-years’ experience in technical service/support/troubleshooting. (With technical training or technical academic background)
  • Strong proficiency with Oracle G/L, Discover Reporting, Hyperion Planning, Essbase, Oracle Business Intelligence tools
  • Experience independently responding to and resolving off-hour support calls quickly
  • Experience in other functional areas such as Engineering, Supplier Engineering, or Operations
  • Experience with Seedling raising
  • Experience combined in the Packaging, Shipping, and Transportation background
  • Technical understanding and experience demonstrating specific knowledge of multiple technology areas, such as
7

Responsibilities For Tech Support Agent Resume

  • Previous experience with designing major components or functions to develop and improve major manufacturing products and processes
  • Experience working in a consulting or managed services provider or vendor/system integrator environment
  • Experience with photolithography, deposition, etching, or scanning electron microscopy
  • Experience interfacing with a variety of engineering and management staff
  • Experience using time-management to plan tasks to ensure timely completion and/or obtaining needed support
  • Experience in conducting classroom and on-equipment training instruction
  • Experience in developing and executing aircraft maintenance routine and non-routine maintenance actions
  • Experience developing and supporting assembly and inspection processes
  • Experience with care and handling of Optical devices and positioning mechanisms
8

Responsibilities For Iris Senior Tech Support Spec Resume

  • Understands the essentials of TCP/IP and hands-on experience with configuring and troubleshooting network services
  • To Develop a skilled labours for Polyhouses crop management as well as for seedling raising
  • Solid understanding of desktop operating systems, mobile technology, web navigation, and web browser technology
  • Experience in Defence or Learning and Development is advantageous
  • Experience in non – operating systems (Oracle, SAP, SAP Hana)
  • Experience with the Quality processes regarding test equipment calibration requirements and AS 9100/ISO 9001 audits
  • Perform multiple tasks simultaneously and demonstrating excellent manual dexterity
  • Experience with incident ticketing systems, Google Apps (Gmail, Calendar, Docs), and Microsoft Excel
9

Responsibilities For Group Leader Maintenance / Tech Support Resume

  • Experience in Incident Management supporting Application platforms like Apache Tomcat/JBoss/Websphere, Oracle/MySQL/DB2, and Linux/Unix
  • Experience working on Service Now is added advantage
  • Experience in EVMS, IMS, & IMP or equivalent tools for managing programs
  • Experience using DOORS for requirements development, management and traceability
  • Technical experiences in Command & Control products, HW System admin and/or basic COTS networking background
  • Previous experience with tracking tickets in an incident management system, such as ServiceNow
10

Responsibilities For Mgr, Enterprise Tech Support Resume

  • Strong knowledge of Video Conferencing systems (Cisco, Polycom, BlueJeans)
  • Work in a team environment with timely problem resolution utilizing a professional, positive, proactive attitude and a strong customer focus
  • Knowledge of CREO Parametric of other solid modeling CAD tools and considerable
  • Experience using documentation specifications such as MIL-STD-31000, ASME Y14.5M, ASME Y14.24 and ASME Y14.100
  • Prioritize work, and understanding of schedules and budgets
  • Experience with writing technical support documents
  • Strong at collaborating with peers as well as next support level teams

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