Customer Service Resume Samples and Examples

  •  Respond to user requests according to SLA   •  Log and record all requests from users into the PC Support ticket database   •  Maintain accuracy of the Asset Management repository   •  Timely completion of projects identified by management   • &nb...

  •  Experience in one or more of the following areas: Genesys Framework, components, CTI, telephony events, Voice Call Routing (IRD and/or Composer), eServices, GVP, Agent Desktop (WDE), IWD/EWM, SIP Server and IP based solutions, Conversation Manager and Business Continuity Architecture   •  Provide dire...

  •  Multitasking and prioritizing simultaneous escalations in a fast-paced environment   •  Timely resolution, tracking and response to all Client inquires that result in cases   •  Continual learning to become a subject matter expert on the full offerings of athenaNet   •&nb...

  •  Provide a stable and resilient operating environment.Emphasis shall be applied towards maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance. Proactively identify gaps in process, and offer ideas for improvement...

  •  Capability performing technical routine tasks   •  Coordinate and Planning ad-hoc events   •  Trouble shooting user queries/issues and providing solution   •  Understand and identify user requirements and take corresponding actions   •  Host ...

  •  Managing a team of representatives   •  Attending multiple project calls   •  Helping with escalations   •  Maintaining relationships between different vendors and product lines   •  Identifying and reporting on going issues in Converge and o...

  •  Experience supporting and maintaining workstation and server hardware   •  Note: Position eligible for partial remote hours.   •  Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology...

  •  Have an understanding of Microsoft’s Office365 Cloud offering   •  A good working knowledge of Exchange 2010 and integration of Exchange with 3rd party applications such as BlackBerry   •  Experience working in a support environment whether that be supporting clients with multiple ...

  •  Consultancy. Provide expert-level support and advice to clients and internal teams on best use of the ExamDeveloper software and Pearson VUE’s test development tools   •  Develop product knowledge and skills necessary to effectively provide remote technical and application support   • &...

  •  Setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments   •  Developing/maintaining effective and efficient communication with the patient, VA Medical Center, and other agencies   •  Communicating with non-VA medical facilities, ...

  •  Monitor the enterprise infrastructure worldwide   •  Detect and respond to all global infrastructure alerts and escalate to the appropriate parties as necessary following standard operating procedures   •  Use monitoring tools to determine the nature of the outage and follow online...

  •  Follows up with clients by telephone   •  Periodic visits to client sites   •  Troubleshoots and solves immediate client needs   •  Responds to and resolves client issues in a timely manner   •  Corresponds with clients as needed

  •  Creating ad hoc reports and analytics for team Members, including VP Contract Management. This would include contract performance, market background, financial analysis, etc   •  Using large data sets to evaluate and execute opportunities   •  Articulate recommendations and present...

  •  Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements   •  Communicates the customer’s needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support...

  •  Processes soiled animal caging and ancillary equipment for cleaning and prepares sanitized/sterilized cages and components for reuse using cage wash equipment and applying basic knowledge of cleaning products, equipment and standard operating procedures   •  Maintains and understands clean/soiled equi...

  •  Provide 2nd level support on time-sensitive workstation, telephony, and mobile related issues and requests   •  Extradite hardware repairs to third party providers as needed   •  Provide senior level Information Technology Desktop services support   •  Be the fi...

  •  Excellent communication & consultancy skills   •  Driving results for our customers by demonstrating ownership/leadership   •  Fluent Dutch and English verbally & writing   •  Work responsibly on your own and as part of an integrated team   •&n...

  •  Provides first line support for users requiring assistance with information technology issues and problems. To include but not limited to hardware, software, application and network problems in a professional and timely resolution. Escalates more involved problems to the appropriate Tier 2 and Tier 3 support teams  ...

  •  Develops timely legal notices in accordance with the Department of Labor’s participant disclosure requirements and ensures their proper distribution   •  Coordinates and maintains relationship with client and the Hays Companies   •  Coordinates the implementation of the new client ...

  •  Responsible for providing support to virtual network environments with SAN storage devices and Windows servers   •  Responsible for customer facing communication and working with a team of engineers assisting with supporting virtual network environments   •  Support applications an...

  •  Relevant, progressive experience in the area of specialization   •  Relevant, progressive experience in healthcare, statistical modeling and/or marketing analytics   •  Relevant, progressive experience in the area of specialization   •  Relevant, progressive exp...

  •  Responsible for providing technical support to OpenText customers via phone and/or electronic format for various Business Network products and services   •  Diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of Business Netwo...