Support Coordinator Resume Sample

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20 votes
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Viviane Leuschke
1642 Rhianna Mill,  Chicago, IL
+1 (555) 339 3368

Work Experience


Senior Department Support Coordinator
06/2015 - PRESENT
New York, NY
  • Provide End-user technical support and maintenance (hardware and software) on all desktop systems, printers, copiers and other peripheral devices. Responding to help desk tickets and updating the ticketing system in a timely manner
  • Create Manage and Deploy Windows 7 and Mac OS Images, rollouts, upgrades and patches
  • Installation of desktops and User data migration
  • Develops, prepares reports for upgrading and maintaining multi-user computer systems
  • Provide Telecom support including desk phones and smart phones (IOS, Android & Blackberry)
  • Active Directory administration for computer accounts, user accounts, distribution lists and security groups
  • Help maintain technology equipment and software inventories via asset management software
Administrative Support Coordinator
09/2008 - 02/2015
Detroit, MI
  • With the CLE Team Lead, supports all attorney and client inquiries about CLE for training programs or individually
  • Contributing to the team’s continuous improvement initiatives and targets
  • Experience in a similar role
  • Proven ability to multi-task, balance multiple priorities and meet deadlines
  • Strong collaborative skills, high energy, and excellent follow-up skills
  • Able to compose correspondence, edit work for spelling and grammar, and present end product in a professional and visually appealing manner using AHA graphic standards, where needed
  • Advanced skills in all MS Office software applications including Word, Excel, Outlook, Power Point
  • California State University, Sacramento is not a sponsoring agency for Staff or Management Positions (i.e. H1-B VISAS)
  • New account set ups
Student Support Coordinator
03/2005 - 03/2008
Boston, MA
  • Coordinates and ensures that quality customer service in the technical support area is provided
  • Ensure the store’s POS opening and closing procedures are completed accurately and on time
  • Supports the CLE Team Lead with administering Continuing Legal Education (CLE) tracking, including entry of third party certificates, client support, determination and entry of teaching credits, maintaining online video library and monitoring attorney fulfillment of CLE requirements
  • Handles individual program applications in Virginia and Texas
  • Handles CLE for programs in non-U.S. offices and liaisons with staff supporting Continuing Professional Development (CPD) in Hong Kong
  • Coordinates accreditation filings with California, Illinois (quarterly) and New York
  • Coordinates preparation of training program materials and CLE folders

Education


George Fox University - Portland Center
2000 - 2004
Bachelor's Degree in Business

Professional Skills


  • Strong computer skills (MS Office), excellent organizational, communication and teamwork skills, with strong customer focus
  • Strong organizational skills including attention to details and multi-tasking skills
  • Exceptional verbal and written communication skills with strong interpersonal and problem-solving skills required
  • Excellent communication skills, computer literacy and good writing skills required
  • Excellent analytical, organizational, interpersonal, and oral and written communications skills together with financial, supervisory and leadership skills
  • Outstanding organizational skills, initiative, flexibility, good communication skills
  • Demonstrated skills in communicating effectively both orally and in writing

How to write Support Coordinator Resume

Support Coordinator role is responsible for interpersonal, customer, microsoft, computer, organizational, organization, software, analytical, excel, powerpoint.
To write great resume for support coordinator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Coordinator Resume

The section contact information is important in your support coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Coordinator Resume

The section work experience is an essential part of your support coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support coordinator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Coordinator resume experience can include:

  • Strong communication skills and ability to communicate effectively with all levels of staff and external constituencies, both verbally and in writing
  • Strong customer service skills, truly caring about customers and working with them to improve customer experience at every possible opportunity
  • Skills and experience taking effective meeting minutes
  • Demonstrated effective verbal and written communication skills, utilizing proper grammar,
  • Excellent reporting skills with good knowledge of MS Excel
  • Planning and organization skills: ability to establish work plans, "multi-task", and prioritize simultaneous projects

Education on a Support Coordinator Resume

Make sure to make education a priority on your support coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Coordinator Resume

When listing skills on your support coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support coordinator skills:

  • Excellent oral and written communication skills, organizational skills with editing skills and computer skills
  • Evidence of effective verbal and written communication skills problem-solving, and organizational skills
  • Good communication skills with ability to effectively communicate with Nursing Coordinators and Nurse Managers
  • Good technical aptitude, written and oral communications skills and the ability to deal effectively with people at different levels and in different situations
  • Demonstrated ability to manage multiple tasks with good organization skills and good attention to detail
  • Be able to effectively work in a team environment. Effective verbal and written communication skills. Ability to work in a fast paced environment

List of Typical Experience For a Support Coordinator Resume

1

Experience For Administrative Support Coordinator Resume

  • Strong communications skills and the ability to interface effectively with users, customers, and coworkers
  • Experience in using project management skills and prioritizing and handling multiple, complex, and demanding projects simultaneously
  • Effective prioritisation, time management and multi tasking skills in a fast paced environment
  • Proven effective communication, influencing, and presentation skills
  • Excellent project documentation skills required with experience with project execution
  • Proven strong oral and written communication skills required
  • Effective prioritisation, time management and multi-tasking skills in a high volume, fast-paced environment
2

Experience For Customer Support Coordinator Resume

  • Proven ability to impact customer retention through effective use of relationship management skills
  • Proven critical reasoning skills, including the identification and resolution of complex problems
  • Manage front line contacts with a variety of campus and community individuals requiring problem solving and effective interpersonal skills
  • Strong interpersonal and relationship - building skills, with the ability to manage up, down, and across all levels of the organization
  • Experience in working collaboratively and effectively in teams to achieve project goals
  • Solid communication skills with ability to covey information to others
3

Experience For Business Support Coordinator Resume

  • Excellent customer service skills, including the ability to remain professional and calm in dealing with difficult situations and people
  • Experience: Previous credentialing experience and customer service experience required
  • Excellent information technology skills, including an advanced knowledge of Microsoft Excel
  • Good German/Swiss German and English Language skills (written & verbal)
  • Good interpersonal skills and helpful support attitude
  • Good communicational skills, verbal and written
  • Excellent customer service, interpersonal, and time management skills
  • Strong computer skills required and familiarity with Microsoft Office programs (Excel and Word)
4

Experience For Technical Support Coordinator Resume

  • Strategic communication skills, project management experience, and business judgment capabilities
  • Prior experience managing financial transaction execution (forecasting, invoicing, and revenue recognition)
  • Experience in coordinating and prioritizing work and activities of sf and others
  • Maintain and expand knowledge/ skills for lactation consultant and Baby Friendly practice by participating in continuing education
  • Advanced skills in all MS Office software applications including Word, Excel, Outlook, and PowerPoint
5

Experience For Project Support Coordinator Resume

  • Timely communicates member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
  • IT skills including Microsoft package (Essential)
  • Prior operations experience managing capacity and backlog
  • Prior experience documenting calls into a computer system
  • Demonstrate clear, effective communication, accountability and a capacity for proactive problem solving
  • Computer Skills, typing and utilization of Microsoft suite of tools (example: Excel / Word)
6

Experience For Student Support Coordinator Resume

  • Advanced computer skills including Microsoft Office Suite & Outlook
  • Proactive problem-solving skills, attention to detail, and ability to learn new tasks quickly; and
  • Professional experience, to include experience in a relevant technical client-facing role
  • Collaborate with the Scott College of Engineering Advisors to help students find a major that matches their interest and skills
  • Proficient computer skills, with emphasis on Microsoft Office
  • Model and promote collaboration and work effectively with others across the organization to achieve set goals
7

Experience For Academic Support Coordinator Resume

  • Prior experience working for a sales organization in a support role required
  • Valid California Driver’s License with a good driving record
  • Strong experience with email, chat and Microsoft Office applications, specifically Excel
  • Experience in day to day priority management
  • Skills in data analysis with advanced proficiency in Microsoft Excel
  • Skills in social media management for a group, organization or institute
  • Reviewing, prioritizing and informing managers of incoming urgent correspondence or communications requiring action or resolution in manager’s absence
8

Experience For Program Support Coordinator Resume

  • Prioritising work/issuing to others
  • Monitoring support requests from clients, prioritize/rank as needed and go to Client accounts to troubleshoot the requests
  • Working knowledge of HealthPartners mainframe systems or equivalent experience with other claims systems
  • Working experience on Kronos
  • Working with various browser settings to optimize user’s experience
  • Understanding and operate the BV Management System in all activities relevant to the post, as identified on the BMS
  • Experience developing, designing, implementing and collaborating on academic programs
  • Perform various data validation checks, including investigating issues and completing remediation steps
9

Experience For IT Support Coordinator Resume

  • Responsible for locating, delivering and removing raw materials, in-process and finished goods
  • Experience interpreting and meeting accreditation criteria and guidelines such as Accreditation Board for Engineering and Technology (ABET)
  • Experience using desktop publishing software e.g., Microsoft Word, Excel, PowerPoint and familiarity with training equipment and materials
  • Demonstrated knowledge of budgeting and accounting principles, preparation and forecasting
  • Skilled in coordinating and facilitating meetings
  • Demonstrate a working knowledge of the following
  • Site deliveries, following procedures to ensure correct storage and receipting of goods on COUPA
  • Experience utilizing software programs including Microsoft Work, Outlook, Excel, Access, and PowerPoint
  • Experience advising or providing support and resources to underrepresented student populations
10

Experience For Field Support Coordinator Resume

  • Experience working with underrepresented student populations in an advising or student affairs capacity
  • Previous experience working with biologic samples and associated LIMS and other electronic sample tracking systems would be an advantage
  • Experience in coordinating activities and/or event planning
  • Experience utilizing PeopleSoft, WebXtender, MyReports, and dashboards, including PeopleSoft queries
  • Experience preparing and maintaining course schedules and workload reports
  • Experience supervising others and providing lead work direction.
  • Set priorities and delegate tasks among numerous in-going activities and meet external and internal deadlines

List of Typical Skills For a Support Coordinator Resume

1

Skills For Administrative Support Coordinator Resume

  • Experience in working effectively in an environment subject to changing priorities, tight deadlines and potentially conflicting outcomes
  • Evidence of effective verbal and written communication skills including delivering presentations in a group setting
  • Flexibility and ability to prioritize multiple simultaneous assignments, with good problem solving skills and critical thinking ability
  • Monitors and assesses the skills of staff in partnership with the Team Leader in order to identify the further training required to develop staff skills
  • Strong interpersonal skills and demonstrated success in providing extraordinary customer service with both internal and external customers
  • Experience working with a reporting application software, troubleshooting skills with attention to detail
  • Excellent writing, reading, and comprehension skills
2

Skills For Customer Support Coordinator Resume

  • Excellent word processing skills, including Microsoft Word, Excel
  • Good problem solving skills and the ability to handle a broad range of interpersonal contacts, including those at a higher level
  • Skills in event planning; customer relations and excellent writing in print and online media
  • Experience in working in a fast-paced environment that requires superior multi-tasking and organizational skills
  • Excellent verbal, written, and interpersonal communication skills, including mastery of English grammar, punctuation, and spelling
  • Strong reading comprehension skills required to interpret and implement multiple contract formats
  • Excellent multi-tasking skills with the ability to work in several system platforms (ERP, CRM, Specialized Software)
  • Strong command of grammar and writing skills
  • Effective interpersonal skills, communicating clearly, verbally, & written to all inquiries
3

Skills For Business Support Coordinator Resume

  • Strong attention to detail Problem solving skills and be proficient with Microsoft Office Suite
  • Experience representing a combination of administrative support and warehouse experience with one year general warehouse experience required
  • Experience working effectively with diverse groups of people at all levels of an organization in a variety of settings
  • High level of interpersonal and communication skills / good telephone handling
  • Extensive prior teaching experience and clinical experience an asset
4

Skills For Technical Support Coordinator Resume

  • Good computer and word processing skills
  • Solutions oriented, resourceful self-starter with strong problem solving skills
  • Analytical approach with excellent project planning and coordination skills
  • Excellent communication and interpersonal skills (written, verbal, interpersonal, and public speaking)
  • Attend training and maintain skill currency as appropriate to safely and effectively complete
  • Strong oral, written, interpersonal communication and presentation skills
  • Excellent organization and time management skills, detail-oriented with the ability to multi-task
  • Strong customer service orientation and administration skills
  • Effectively prioritise workload and to work on own initiative
5

Skills For Project Support Coordinator Resume

  • Excellent customer service skills, via phone and email
  • Excellent communication (written and verbal) and interpersonal skills required
  • Excellent skills in MS Office (Word, Outlook, Excel) and web browsers
  • Adapt in a fast paced, dynamic work environment with excellent organizational skills and attention to detail
  • Provide excellent written and oral communication skills at any level within the organization
  • Organization skills with ability to prioritize and escalate when needed
  • Good communication skills – spoken and written communication
  • Strong computer skills, specifically in MS Office to include Outlook, Excel, and PowerPoint Management Scope Individual Contributor
  • Excellent customer service phone skills
6

Skills For Student Support Coordinator Resume

  • Troubleshooting skills with attention to detail
  • Perform very basic math skills including adding, subtracting, multiplying, and dividing two digit numbers
  • Identifies training needs and supports Team Leaders in developing the skills of their staff
  • Impeccable French & English speaking and writing skills
  • Strong experience working and maintaining education and media technologies,
  • Experience as a meeting facilitator and presenter with training experience
7

Skills For Academic Support Coordinator Resume

  • Basic HTML coding experience or experience using visual website editors
  • Prioritize multiple tasks and competing demands to meet changing priorities
  • Extensive experience in providing assistance to writers of varying competency and skill levels
  • Strong knowledge and experience in using MS Office tools such as Word, Excel and PowerPoint
  • Communicate effectively with a diverse population, both verbally and in writing
  • Project Management Skills (Organization, planning and execution)
  • Good experience within the oil and gas or other engineering sector
  • Web Page building skills and appropriate software (or ability to learn them)
8

Skills For Program Support Coordinator Resume

  • Handle effectively a broader range of interpersonal contacts, including those at a higher level and those of sensitive nature
  • Prior experience organizing class materials or scientific events
  • Possess superior communications skills - verbal, written, and listening
  • Intermediate computer skills including Microsoft office, word, excel
  • Intermediate computer skills including Windows
  • Great interpersonal skills including team collaboration and customer service
  • Engine trouble shooting skills
  • 1) High Level Computer Skills - especially with databases and scheduling software
  • Verbal and listening skills that engage the customer, facilitates professional communication and promotes customer satisfaction
9

Skills For IT Support Coordinator Resume

  • Demonstrated ability to establish and maintain effective working relationships with administration, staff, students, employers and the public community
  • Provide and model outstanding interpersonal skills and abilities to student assistants
  • Patience, persistence and problem solving skills very important
  • Patience, persistence and problem-solving skills very important
  • Solid data entry experience
10

Skills For Field Support Coordinator Resume

  • Microsoft Office Suite with Advanced Excel Skills required
  • Able to think abstractly, problem solve and effectively manage projects from start to finish
  • Proven experience in more than 6 years as Support Coordinator
  • Approx. 2 - 3 years of prior experience in Customer Service
  • Communicate effectively and project a professional image

List of Typical Responsibilities For a Support Coordinator Resume

1

Responsibilities For Administrative Support Coordinator Resume

  • Project management skills and analytical decision making skills
  • Excellent time management, planning, organisational and prioritisation skills
  • Excellent organization skills and multi-tasking ability
  • Excellent planning, organisation and teamwork skills
  • Excellent analytical, organizational, communication, writing and interpersonal skills required
  • Excellent customer service skills for dealing with internal customers
2

Responsibilities For Customer Support Coordinator Resume

  • Demonstrated skills and knowledge in underwriting and builders warranty insurance
  • Team player with initiative and strong listening, verbal and written communication skills
  • Experience Required: One to two (1-2) years customer service experience or office environment experience
  • Excellent written communication and interpersonal skills with extreme discretion of sensitive material
  • Strong communication skills – written oral and face to face
  • Strong computer skills. Proficiency in Microsoft office software
  • Solid administrative and organization skills needed to meet multiple deadlines
  • Strong organizational, time management, coordination, and interpersonal skills
3

Responsibilities For Business Support Coordinator Resume

  • Possess strong organizational skills with the ability to multi-task
  • Excellent communication skills and ability to work with a diverse group of stakeholders
  • Strong customer orientation;Good team work player with strong sense of responsibility
  • Demonstration of excellent communication with customers and teamwork skills
  • Excellent PC skills to include Outlook, Word, Excel and Power Point
4

Responsibilities For Technical Support Coordinator Resume

  • Strong interpersonal skills along with the ability to work cooperatively with a diverse group of campus and community partners
  • Proven ability to effectively work in a team oriented, non-confrontational environment, with customers and all other departments
  • Strong organizational and analytical skills, ambitious, quick learner
  • Bring top notch problem solving skills to a variety of customer problems
  • Demonstrated experience using computer technologies such as databases, internet, spreadsheets, tracking systems, word processing
  • Database skills including data entry, querying, reporting and document generation
  • Help students navigate university policies and procedures, solve problems and develop critical thinking and independent learning skills
  • Project planing, coordination, management, support, and/or tracking skills
5

Responsibilities For Project Support Coordinator Resume

  • Previous credentialing experience and customer service experience required
  • Communication effectively, both orally and in writing. Ability to analyze, interpret and draw inference from research findings and prepare reports
  • Intermediate skills in MS Office suite particularly Excel and an understanding of MS Project an advantage
  • To help maintain ‘one team’ where the different departments liaise and interact effectively and efficiently
  • Research customer access experience and make recommendation to improve experience
6

Responsibilities For Student Support Coordinator Resume

  • Strong PowerPoint knowledge and experience
  • Prior field or design work experience is an asset
  • Communicates with Distributors and Sales Regions to effectively resolve outstanding distributor issues
  • Patience and listening skills
  • Prioritize high priority requests and work under pressure
  • Ensure computers and computer networks work efficiently and effectively
7

Responsibilities For Academic Support Coordinator Resume

  • Communicate effectively in oral and written form, in English and French
  • Proven experience in a Customer Service / Account Management role with SPOC responsibilities
  • Good overall Business knowledge of Air Products and experience in a number of areas and products
  • Written and verbal communication skills to communicate with customers, peers, internal stakeholders and various leadership levels
  • Demonstrated professional experience focused on fiscal/administrative tasks
  • Good command on written and verbal English communication;Good command on MS office
  • Proven experience in a professional environment
  • Preparing picking slips for outgoing goods, ready for shipping
8

Responsibilities For Program Support Coordinator Resume

  • Working alongside the Commercial team to demonstrate and champion the value of the technical support components Saffron Digital is offering
  • Receiving goods inwards into store and entering receipts onto system
  • Arranging shipping of goods, based on customer and order instructions
  • Invoicing goods shipped, using SAP
  • Understanding of customer experience research principles
  • Teaching experience is an advantage
  • Understanding of fundamental transportation concepts: transportation/distribution experience highly desirable
9

Responsibilities For IT Support Coordinator Resume

  • Review deduction transactions to ensure processing & validating is in alignment with Nestle Professional policies regarding pricing and deviations
  • Operate all facets of lighting including board programming, instrument use and maintenance, safe use of lighting truss, light plots, and gel/color schemes
  • Coordinate training materials, goodies and writing process (SOP’s) for training order management, compliance and administrative tasks
  • Experience composing, editing and proofreading written materials
  • Effective planning of resources to maximize customer commitments, utilizing planning tool and accurate communication
  • Experience with managing employee travel: making arrangements, processing authorization requests and reimbursement claims
10

Responsibilities For Field Support Coordinator Resume

  • Previous experience in a manufacturing and/or sales support environment dealing with processing of sales orders and returned material authorization
  • Experience downloading data by utilizing dashboards and using ASU Analytics, MyReports
  • Use ticketing system to prioritize, answer and close tickets, aspiring to close all tickets achieving customer satisfaction
  • Experience working in an educational setting with ethnically diverse college students and concerns relating to social inequities and disparities
  • Experience developing marketing materials (i.e. flyers, t-shirt designs, informational postcards) and managing social media accounts
  • Proven track record in fulfilling demand and achieving financial results through resource planning
  • Three (3) years of experience developing/reviewing IP agreements, patent and licensing agreements and inter-institutional agreements
  • Experience and passion for working with supporting 18 - 25 year olds

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