Customer Service Resume Samples and Examples

  •  Work with IT and MercuryGate as needed to assist in resolving 3rd level support issues   •  Participate in on-call rotation for after-hours support coverage   •  Collect, organize and expedite the necessary technical data to conduct and prepare Product and Logistic Support Analysis...

  •  Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes and conditions using data/statistical analysis, simulation modeling and other mathematical methods   •  Develop operational production plans to efficiently allocate staff resources with workload   ...

  •  Experience supporting Transaction System   •  Is proficient with Linux/Unix environments   •  Has strong web development skills (PHP, HTML, CSS, JavaScript, AJAX)   •  Has a deep understanding of networking (TCP/IP, Routing, Firewalls, etc.)   • &...

  •  The employee is frequently required to sit and use hands   •  Tempo is fast-paced with deadlines   •  Obtain claims from the Reject Report   •  Collect claims from the mailroom   •  Sort and distribute incoming mail and faxes

  •  CMH is an Equal Opportunity Employer   •  Company job board: www.cmhski.com/jobs   •  IT Application Developer: to design / develop / test application systems   •  IT tester: to develop test plan / test script and execute test for application systems to ensure n...

  •  Experience developing, supporting or implementing application software   •  Experience implementing in any supply chain domain or other enterprise software domain   •  Experience with database troubleshooting or developing in SQL or related relational database   • &n...

  •  Oversee the daily operations of application support functions around incident, problem and change management   •  Management of operational relationship within the defined Operational Delivery Framework   •  Define and manage resource requirements and allocations, monitor and impro...

  •  Managing responsibilities within the assigned team of Product Support , develop and continuously improve organizational capabilities of the team by applying the Eaton competency model   •  Lead the team with a main focus on responding to support requests for all ICPD product lines   • &...

  •  Experience in software development on the web stack   •  Programming experience in one or more of the following languages: Java, PHP, JavaScript, Objective-C, Ruby   •  Be responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers ...

  •  SQL (MySQL / Postgres / SQL Server / RDS / Aurora / RedShift)   •  Experience with automated configuration management/provisioning with puppet, ansible, chef or other framework   •  Experience with Git, Jenkins, Nexus, Capistrano (CI/CD automated build/deploy pipelines)   ...

  •  Knowledge of networking and hardware issues (desirable)   •  Knowledge of networking and hardware issues   •  To reside within easy travelling distance of our Bradford office   •  Demonstrate Eaton’s values and philosophy with every action and every decision in ...

  •  Establishes, verifies and runs jobs; documents all new, changing and malfunctioning jobs related to hardware and software; monitors scheduling system for completion and disposition of jobs   •  Performs back-up, recovery and systems monitoring   •  Maintains tape library and monito...

  •  Assist clients regarding their renewal, including conducting enrollment meetings, distributing forms and materials, and answering rate and benefit contract questions   •  Provide customer service support concerning complex service issues, claims issues, billing, eligibility, enrollment, and coverage i...

  •  A+, Cisco, CCNA, JNCP, and Microsoft certifications are encouraged   •  Assists agencies on problems relating to the products’ functional and technical usage   •  Manage customer experience impacting thousands of instructors and more than half a million students   • ...

  •  Provides helpdesk and user support by setting up new user accounts and applying appropriate permissions, troubleshooting and resolving user issues, providing support and technical assistance for helpdesk systems, creating and distributing helpdesk tickets, and training end users   •  Plans, documents ...

  •  Works with Clients and Account Managers to ensure that Employee Files for Random pulls are accurately loaded in time for the client’s cyclical Randoms selections   •  Manage a diverse and complex scope of account-related issues (I.E. renewals, cancellations, customer aging, etc.) directly related to t...

  •  Monitors incoming cases and emails and resolves in accordance with Service Level Standard (SLS) guidelines. Uses available support tools to assist the customer and/or recreate the issue   •  Works on special projects or research, as needed   •  Provide Tier I technical support for ...

  •  Identify industry software best practices, specifically with Advantage (DonorNet), Spectra (7 and CRM) and Advance products   •  Flexible work schedule; nights and weekends as neededResumes Accepted Until11/11/2016   •  Assists in creating a member-focused culture and models relati...

  •  Produce and various types of output, e.g. valuations, statements and performance reports, swift copies, from the bank’s on demand system, encrypt and distribute to internal and external clients   •  Carry out regular internal controls (MICOS) in collaboration with a team member and provide cover in ti...

  •  Familiar with key monitoring requirements and tools and techniques employed in supporting Infrastructure/applications   •  Understands the difference between an SLA and OLA   •  Basic understanding of the internal and external environment   •  Understands the ba...

  •  Develops and delivers training as needed to enhance end-user understanding and performance.   •  Allocation of resources to IS training is directed by the MTC contractor site lead in coordination with the MTC-Commander   •  Installing, configuring, repairing, and troubleshooting ne...