Application Support Developer Resume Sample

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Hudson Ondricka
7730 Rath Inlet,  New York, NY
+1 (555) 961 7350

Work Experience


Senior Application Support Developer
06/2017 - PRESENT
Boston, MA
  • CMH is an Equal Opportunity Employer
  • Company job board: www.cmhski.com/jobs
  • IT Application Developer: to design / develop / test application systems
  • IT tester: to develop test plan / test script and execute test for application systems to ensure no bug before system launching
  • Provide on call support for all of the team’s applications and batch processes
  • Comfortable with working with other developers’ code, but sufficiently confident to write your own .NET code
  • Participate in the process of integrating and releasing new application/software functionality into the ‘business-as-usual’ environment, ensuring all service operational acceptance activities have been successfully developed and agreed prior to handover
Application Support Developer
10/2011 - 02/2017
Dallas, TX
  • Analyze requirements and formulate an appropriate technical solution that meets functional and non-functional requirements
  • Work on business user’s queries, analyze existing system to find out root cause of the problem and Implement/provide solution to the problem
  • Work closely with offshore as well as other Bank of America US locations on daily basis, interacting with other admin systems, to support data exchange between different systems
  • SQL (preferably Oracle)
  • Investigating problems, identifying root causes and sometimes tactical fixes
  • Working with teams of Developers to successfully deliver service, solutions and continuous improvement
  • Collaborating with Business Systems Analysts to define system requirements and develop quality solutions
  • Sharing your skills and knowledge for the benefit of the team and providing direction and leadership to less experienced team members
Technical Application Support Developer
12/2007 - 05/2011
New York, NY
  • Playing a part in our on-call rotation providing after hours support (see fine print below)
  • Supporting and modifying application components across disparate platforms and technologies
  • Identifying trends and bringing great ideas to the table to support continuous improvement to team and departmental best practices
  • Primary focus on the following technologies. Includes all related operational support activities including maintenance and upgrades/updates of the following
  • MS .Net Framework Stack
  • Participate in application development and project delivery
  • Diagnose and remediate software application problems for both custom and COTS
  • Gather data pertaining to customer needs, and use the information to help identify, predict, interpret, and evaluate system requirements
  • Provides application support and enhancements through knowledge of tools, techniques and technical expertise

Education


Silicon Valley University
2001 - 2006
Bachelor's Degree in Computer Science

Professional Skills


  • Strong initiative-taking and follow-through skills, strong ownership and sense of responsibility
  • Understanding and proven skills in data visualization, BI Analytics and systems thinking
  • Strong consulting, facilitation, organizational and planning skills
  • Proven problem solving skills with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
  • Knowledge/experience with MS SQL Server database, MS Access, SQL querying skills
  • Self-motivated individual with strong analytical, troubleshooting and problem resolution skills
  • Strong SQL skills with ability to understand data flow as files are loaded into database and transformed through a series of staging tables

How to write Application Support Developer Resume

Application Support Developer role is responsible for database, design, trading, training, integration, compensation, java, architecture, reporting, research.
To write great resume for application support developer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Application Support Developer Resume

The section contact information is important in your application support developer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Application Support Developer Resume

The section work experience is an essential part of your application support developer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application support developer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application support developer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Application Support Developer resume experience can include:

  • Excellent oral and written English skills,
  • Good learning agility, strong interesting in IT career development
  • Good thinking and problem solving skill
  • Effectively utilizes multi-media technology for engaging virtual teams
  • Effectively communicate and escalate issues with team leads and key personnel to establish appropriate resolutions for client issues
  • Your design and communication skills are stellar and appropriate to the audience

Education on an Application Support Developer Resume

Make sure to make education a priority on your application support developer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application support developer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Application Support Developer Resume

When listing skills on your application support developer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical application support developer skills:

  • Solid communication skills, written and verbal; ability to communicate effectively in the multi-site environment
  • Solid programming skills and understanding of programming principles
  • Work effectively in a flexible, changing and challenging environment, manage multiple activities and priorities and work well under pressure
  • Excellent analytical and problem solving skills with an extremely high attention to detail and quality
  • Good organizational and time management skills with the ability to handle multiple tasks efficiently
  • Strong Excel/VBA skills with ability to process large data files and generate insights in an easy to understand format

List of Typical Experience For an Application Support Developer Resume

1

Experience For Senior Application Support Developer Resume

  • Provide excellent daily support (including trouble shooting and user request) to Volvo users worldwide to protect on-going business
  • Working knowledge of a variety of source code management tools
  • Challenging work and complex puzzles to solve
  • Understanding of EPiServer, Sitecore, Umbraco or similar CMS products
  • Understanding of organization’s development platform and languages
  • Understanding of Lean or Six Sigma Methodologies
  • Proactive in highlighting potential production issues or project delays and reporting to management, as well as identifying solutions
2

Experience For Application Support Developer / Analyst Resume

  • Ensures adherence to existing quality standards by participating in design, code, and peer reviews
  • System coding and testing
  • The coaching and mentoring of the more junior Application Support Developers
  • Participate in updating and maintaining the knowledge base and procedure documentation
  • Communicate regularly with technical team lead concerning status of existing work and issues encountered
  • A company that’s serious about encouraging and fostering collaboration and innovation
3

Experience For Technical Application Support Developer Resume

  • Comfortable working with and reformatting large text files with the ability to parse files to pull out record level detail
  • Code automated executive reports articulating business insights, contribution by performance group, and earnings by performance group
  • Apply coding practices to ensure maximum scenario flexibility
  • Proactively identify improvement areas including application system, business process and IT support process
  • Continuously improve system functionality via developing change requests from users
  • Develop system documentation, user training materials and work instruction
  • Track defect(s) and ensure all required details are added while reporting a defect
  • Recognize possible testing risks and mitigate them
  • Develops programming specifications from business requirements in consultation with end users
4

Experience For Application Support / Developer Resume

  • Defines business requirements, coordinates resources, monitors timelines, and performs company and project planning
  • Consistently write, translate, and code software programs and applications according to detailed design specifications
  • Write programming scripts to enhance functionality and/or appearance of company web site and/or related web applications as necessary
  • Interact with project managers and business analysts to ensure accurate and comprehensive understanding of the requirements
  • Quick to learn and able to apply teaching in a way that delivers immediate business benefit
  • Provide dedicated 3rd line technical support of product issues on trading activities
5

Experience For Application Support Developer Lead Resume

  • Develop system documentation for all developed applications, including flowcharts
  • Can work within a team and can execute plans provided by team lead while providing accurate status
  • Background with Microsoft stack including SQL, PowerShell, or T-SQL
  • Adapt to various programming and project methodologies
  • Use of SQL for data manipulation, analysis and reporting
  • TCP/IP, Traffic load balancing, VPN
  • Thorough understanding and practical application of analytical tools and methodologies
  • Thorough understanding of SQL and Databases – SQL Server, Redshift, Mongo
  • Firm grasp of operating systems and servers
6

Experience For CRM Application Support Developer Resume

  • The strength and stability of a company that’s been doing business for more than 125 years
  • Can use problem solving to recognize there is a problem or issue and clearly communicate the problem to leadership
  • Basic understanding of relational databases and ability to query and modify data with SQL
  • Pragmatic approach to flexible working arrangements
  • Innovative and friendly culture which makes it an interesting place to work
  • Establish coding rules
7

Experience For Application / Support Developer Resume

  • Keeps abreast of technology and industry trends and applies these in the assessment of all solutions
  • Champions standards, technologies, methodologies and procedural enhancements
  • Negotiates and acts as liaison between internal customers and outside service providers/vendors
  • Pro-actively identifies opportunities to make improvements
  • Resource of technical information to help others solve problems
  • Is part of a systems on-call support rotation of production applications and infrastructure
8

Experience For Senior Application Support / Developer Resume

  • Contributes to geographically and culturally diverse cross-functional teams
  • Communicates with other IS and Business partners to define and provide optimum solutions to complex systems problems
  • Provides application support through expert knowledge of tools, techniques and technical expertise
  • Often deals with exceptions or unusual problems and circumstances of medium to high complexity
  • Investigates and solves complex problems in a multi-vendor environment
  • Collaborates with stakeholder to identify risk and impact of technology platform changes
  • Code Javelin Incentive Manager Scenarios based on incentive plan design. This includes, web scorecards and Excel based Incentive Strategy reports
  • Analyze data flows and verify that source data has been loaded and transformed successfully into database
9

Experience For Application Support Developer Associate Resume

  • Troubleshoot data issues and identify how to resolve issues
  • Partner with Sales Incentive Strategy Team to thoroughly understand and implement design requirements
  • Define and implement new solutions for unknown production incidents of moderate to high complexity
  • Verify accuracy and completeness of documented solutions to production incidents
  • Analyze application code logic to determine root causes of complex production incidents
  • Implement moderate to high complexity code changes that resolve root causes of incidents or enhance operational characteristics (resilience, scalability, etc.) to applications that support business operations and client activity
  • Monitor and improve system performance
  • Responsible for system version upgrade activity
10

Experience For L Application Support Developer Resume

  • Deliver IT service upon KPI and OLA
  • Analyse business requirements and provide sound system solutions
  • Regularly communicate with business users and customers about service level and business requirements and seek feedback
  • Develop and enhance ITIL based service management processes
  • Identify the improvement opportunity and optimize the performance of system
  • Knowledge transfer to application management team
  • Execute manual test cases as per defined criteria and maintain test results

List of Typical Skills For an Application Support Developer Resume

1

Skills For Senior Application Support Developer Resume

  • Specific Professional / technical skills
  • Proven progressive technical experience of distributed systems in a complex business systems environment
  • Clearly communicate information to others effectively, both verbally and in writing
  • Experience of working in an ITIL compliant environment, including incident logging systems
  • Good understanding of distributed applications platform, client/server and web hosting technologies
  • Solid understanding of distributed application packaging, deployment process
  • Extensive experience with VBA coding in Excel and expertise in using functions, macros, and advanced analytical features of Excel
  • Advance Knowledge and experience with Enterprise Reporting tools such as Microsoft SQLServer Reporting Services, Oracle Business Intelligence,
2

Skills For Application Support Developer / Analyst Resume

  • Experience writing reports using SSRS, QlikView, Tableau, or PowerBI
  • Knowledge and experience with Enterprise Reporting tools such as Microsoft SQLServer Reporting Services, Oracle Business Intelligence,
  • Experience with mainframe job scheduling (JCL/Zeke)
  • Solid understanding of complex technical environments, technical depth in at least one area and a breadth of technical expertise across multiple IT platforms
  • Strong desire to learn new things, self-learning abilities
3

Skills For Technical Application Support Developer Resume

  • Knowledge/experience with Java programming, Linux, Websphere
  • Experience with WCF development, SOA based messaging, web services design
  • Engineering and development experience
  • Experience with developing web services in an enterprise production environment
  • Experience with varied source and version control systems, caching frameworks
  • Experience in troubleshooting web application environment
  • Strong understanding of software development lifecycle (SDLC)
  • Current knowledge of Systems Development Methodologies, including experience with Agile methodologies (e.g. Scrum)
  • Experience using WebServices
4

Skills For Application Support / Developer Resume

  • Advanced knowledge and experience with at least one programming languages (HTML5, .Javascript)
  • Experience with another programming language such as, CSS, C#, Asp.net, MVC/WebApi, Python, Perl, C/C++, PowerShell, VB
  • Experience writing reports with SSRS, Qlikview, Power BI
  • Knowledge and experience in process analysis and data modeling
  • Oracle PL/SQL writing experience
  • Apex/Martini or have experience of any Trading Systems
5

Skills For Application Support Developer Lead Resume

  • Experience with database design, administration and modeling
  • Experience implementing applications to an F5 environment
  • Experience of working in technical support teams
  • A solid understanding and practical use of Microsoft development technologies such as VB.net, C#, XML, SQL, Object Oriented Development, and Web Services
  • Experience with such Enterprise application systems as FCWnX, CCure, TeamConnect, SourceOne
  • Operations support experience with web based and client/server applications
  • Experience with hardware/software upgrades and installations
  • Experience with Windows Server, Computer Management Console, Active Directory
  • Experience with Web Technologies like HTML, CSS, Javascript and JQuery
6

Skills For CRM Application Support Developer Resume

  • Relevant professional IS&T work experience
  • Experience with modern JavaScript UI frameworks such as Angular or React
  • Previous experience in Transportation, Logistics and Financial Systems
  • Cloud experiences with AWS and Azure
  • Experience with database query tools and products like Oracle, PL/SQL
  • Work under pressure, prioritise and meet tight deadlines
  • Demontstrated experience with Java 7 or higher, Java Enterprise Edition (J2EE)
  • In-depth experience with various SDLCs, Waterfall and Agile methodologies (Scrum, Kanban, Hybrid)
7

Skills For Application / Support Developer Resume

  • Experience in the mortgage or legal services industries
  • Knowledge/experience with Windows, Powershell scripting languages
  • SQL (DML, preferably Oracle experience)
  • Excellent, all-round communicator
  • Experience with Source Code control systems (Dimensions, MS Team Foundation Server, Git, BitBucket, Source Tree)
8

Skills For Senior Application Support / Developer Resume

  • Strong client focus and willingness to assist end-users and resolve problems
  • Experience with middleware automation
  • Development experience with the .NET platform with C#
  • C++/Visual C++ experience
  • Financial Services or Insurance industry experience and/or knowledge would be a nice to have
  • Experience with SSRS and Power BI
  • Experience with other Microsoft languages and technologies
  • Experience in a support role or as a developer
9

Skills For Application Support Developer Associate Resume

  • Lead and prioritise the team’s work load
  • Experience of Problem and Incident Management
  • Hands on experience of Issue Management tools – ServiceNow, Jira, Confluence etc
  • Build relationships with clients to maximize revenue and provide an excellent support service
  • Prioritize workflow and handle high pressure situations
  • Assisting users, helping users understand the system, identifying data or bug issues, software change implementation
  • Working closely with and learning from extremely talented teams
10

Skills For L Application Support Developer Resume

  • Training and onboarding of new users
  • Being part of an organization that emphasizes philanthropy, volunteerism and supports giving back to our communities
  • Understanding of schema design, XML/XSLT/XPath
  • Programming languages and web technologies an asset (C#, NodeJS, Jquery, Javascript, HTML , CSS)
  • Understanding of SQL Server or Oracle databases
  • Understanding of SQL Server or Oracle database

List of Typical Responsibilities For an Application Support Developer Resume

1

Responsibilities For Senior Application Support Developer Resume

  • Develop software solutions based on stated system requirements. Unit test your resulting work to ensure smooth transition to QA phase
  • Assess performance and supportability requirements of new and existing systems and recommend design alternatives
  • Report test status and work status regularly to test manager and delivery lead
  • Identify and describe opportunities for non-functional test activities
  • Provide project support to key web based (HTML5, .net, C#) applications on top of SQL and Oracle databases (SRM, DCN, DCR, MYRR)
  • Develop integrations, reports and other enhancements to key applications as required
  • Meets with business stakeholders to determine system needs and assists in managing processes from origination to project completion, including conceptual design, functional specification, testing and implementation
  • Analyzes underlying issues arising from investigations into requirements and problems and identifies available options for consideration
2

Responsibilities For Application Support Developer / Analyst Resume

  • Develop, configure, implement, select, and support software and integration for a variety of project needs
  • Creates design specifications, test plan and automated test scripts for individual work scope
  • Analyzes gaps in business processes and formulates long-term and short-term solutions to ensure support of company goals and objectives
  • Assist developers, analysts, and designers in conceptualization and development of new software programs and applications
  • Assist in the preparation and documentation of program requirements, detailed technical specifications and the technical deployment documents
  • Research and document requirements of program users
3

Responsibilities For Technical Application Support Developer Resume

  • Manage and/or provide guidance to junior programmers and peers
  • Produce technical specifications based on requirements
  • Responsible for technical design, execution, and implementation of custom and 3rd party software solutions
  • Assist the management team in standards development, management, and conformance
  • Provide issue escalation and resolution as well as timely execution of deadlines
  • Provide project support and development to key web based (HTML5, .net, C#) applications on top of SQL and Oracle databases (SRM, DCN, DCR, MYRR)
  • Identify potential areas for Service Improvement and raise proposals with their Manager
  • Provide 2nd line Application Support on complex internally developed applications
4

Responsibilities For Application Support / Developer Resume

  • Provide support to help with the smooth transition of new features and applications into Production
  • Help develop and support robust procedures and processes within the application support function
  • Contributes to the evolution of the products and services they support
  • Can work on a broad range of complex technical activities and is able to investigate and resolve complex issues
  • Support recruitment activities and can deputise for the Team Leader when needed
  • Independently apply production upgrades and support the products and technologies
  • Be available to work On Call
5

Responsibilities For Application Support Developer Lead Resume

  • Highly Self-motivated individuals who are customer focused, innovative and analytical
  • Provide technical application support for internal applications and the external web site. Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution of application help desk tickets
  • Design, develop, test and implement web-based and SQL Server applications utilizing CPU standard development procedures and techniques to resolve application issues or complete project requests that support the requirements defined by users and analysts
  • Work collaboratively with team members and business partners in defining, designing, developing and implementing technology solutions to resolve application issues and improve business functions
  • Analyze application help desk tickets and suggest and implement improvements to reduce application issues and to optimize performance
  • Participate in the planning and implementation of projects, which includes the design and execution of acceptance test plans to ensure a successful implementation
  • Understand the total CPU IT computing environment and daily operations and understand the impact of planned changes
  • Participate in assigned On-Call Rotations and provide on-call support as required
  • Work closely with business analysts throughout the analysis and design phase to create design deliverables
6

Responsibilities For CRM Application Support Developer Resume

  • Create system support documentation for software deployed to production
  • Microsoft .NET – ASP.NET, C#; JavaScript, jQuery, Angular 2/4/5
  • Develop stored procedures in MS SQL Server
  • MS Visual Studio/Team Foundation Server
  • Detail-oriented and thorough with assignments
  • Self-motivated -can “take the ball and run with it and come back if there are any issues”
7

Responsibilities For Application / Support Developer Resume

  • Familiar with Windows Communication Foundation (WCF) as well as Windows Presentation Foundation (WPF)
  • Analyzes system and program requirements
  • Solves problems with systems and programs
  • DevOps tools and Cloud technologies
  • Knowledge of database tier (e.g. SQL Server)
  • Exposure to Atlassian product suite
  • Familiarity with financial applications or financial application support operations
  • Third level qualification in Computer Science, Mathematics or a related discipline if possible
  • 1)IT Service Support: to provide daily IT support and maintenance to Volvo users worldwide for application systems and continuously improve system functionality and performance
8

Responsibilities For Senior Application Support / Developer Resume

  • Explain technical concepts in a business friendly manner
  • Capacity and desire to learn and develop
  • Displays a drive to ‘Make things work better&#8217
  • Execute production deployments
  • IT Application Developer
  • Clarity and work quality
  • Share our passion– every day
  • Balanceour social, fiscal and environmental responsibilities
  • Post-secondary qualification in computer science or a related field
9

Responsibilities For Application Support Developer Associate Resume

  • Professional development and a wealth of career opportunities in a global organization
  • WorkSmart options to fit your lifestyle and workstyle
  • Expert knowledge of software development methodologies, tools and processes including Software Development Methodology Framework, source code control, application development tools and techniques, database design, development and management, programming languages, and component integration and mobile device technologies
  • Experience with developing web technologies including web applications and web services
  • System Interfacing: Messaging Service, XML, Web Services, C++ API, JDBC
  • Capable of designing application solutions to meet user departmental needs
  • Repo, SBL, Collateral, Corporate Actions, Dividends, Triparty or a background in investment banking
10

Responsibilities For L Application Support Developer Resume

  • Knowledge of testing practices and techniques
  • Develops projects and aids in maintaining the system architecture
  • The ability to understand customer requirements and expectations
  • Understand and articulate business problems
  • Troubleshoots for production issues with a goal toward root cause analysis
  • Helps document and train the solution architecture to other developers
  • Coordinates the elicitation of business requirements and turns into the technical solution
  • Understands the process flow and uses best practices

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