Client Support Engineer Resume Sample
Matilda Huels
116 Kathleen Summit,
Houston,
TX
+1 (555) 209 4384
Work Experience
Senior Client Support Engineer
10/2017
-
PRESENT
Dallas, TX
- Experience supporting Transaction System
- Is proficient with Linux/Unix environments
- Has strong web development skills (PHP, HTML, CSS, JavaScript, AJAX)
- Has a deep understanding of networking (TCP/IP, Routing, Firewalls, etc.)
- Thrives in a team environment and can work with minimal supervision
- Has a strong customer focus
- Is an excellent problem-solver
- Experience working in or with a university, TAFE, or RTO is desired
Client Support Engineer
09/2010
-
07/2017
Boston, MA
- A knowledge of LMS (Moodle) is advantageous
- Technical infrastructure including operating systems and databases
- Integrate components to other systems such as Student Information Systems
- Experience with configuring multi-node environments, which run Enterprise level applications
- Provide multi-level troubleshooting and technical support to Tier 1 Technical Support Engineers via phone and email
- To be aware of, and actively promote and implement Hitachi’s ethos, culture and values
- To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures
- To adhere to the Hitachi Rail Europe’s Equal Opportunities Policy
- To comply with and implement Hitachi Rail Europe’s Health and Safety policy
Spotfire Client Support Engineer
12/2003
-
07/2010
San Francisco, CA
- Provide email/GoToMeeting/phone consultation to troubleshoot, debug and solve customer’s issues
- Identify gaps in your own skills as well as the Team’s skills and work towards filling in those gaps by actively seeking training in those skill areas or helping my manager to encourage others to seek training in those areas
- Advanced technical hands-on troubleshooting skills, and have supported a 'Software as a Service' platform
- SQL/MySQL or databases troubleshooting experience/skills
- Comfortable working in UNIX command line, and understands UNIX file permissions
- Graduate of any Information Technology or Computer Engineering related course
- Prior industry experience
- Business-level written and verbal English communication skills
- Familiarity and strong interest in networking, computer, and application troubleshooting
Education
University of Phoenix - Turnpike Learning Center
1997 - 2002
Engineer's Degree in Business
Professional Skills
- Provide excellent technical and customer service for executives’ IT needs at Starz and Liberty. Support executives during their travel, both domestically and internationally
- Is a strong team player with excellent communication and interpersonal skills
- Excellent listening and customer-facing-oral and written communication skills
- Is a quick learner with strong problem-solving and analytical skills
- Has excellent customer-facing oral and written communication skills
- Is analytical, methodical, and detail-oriented with strong organizational and multi-tasking skills
- Has excellent analytical and problem-solving skills
How to write Client Support Engineer Resume
Client Support Engineer role is responsible for troubleshooting, customer, software, technical, general, resolve, hardware, database, blackboard, range.
To write great resume for client support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Support Engineer Resume
The section contact information is important in your client support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Support Engineer Resume
The section work experience is an essential part of your client support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Support Engineer resume experience can include:
- Has excellent oral and written communication skills as well as problem-solving skills
- Demonstrated skills in case management and case quality
- Advanced defusing skills for customer service
- Exceptional listening and problem resolution skills
- Possession of high level of customer service skills and great problem-solving ability
- Advanced PC file and directory structure skills
Education on a Client Support Engineer Resume
Make sure to make education a priority on your client support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Support Engineer Resume
When listing skills on your client support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client support engineer skills:
- Lead by example with excellent customer service skills enhancing the professional reputation of IT in the business community
- Has excellent written and oral communication skills both one-on-one with customers and in a team environment
- Has solid oral and written communication skills and works well in a team environment
- Has strong problem-solving skills in complex web environments
- Using knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards
- Trouble Shooting Skills (primarily with Dell hardware)
List of Typical Experience For a Client Support Engineer Resume
1
Experience For IT Client Support Engineer Resume
- Has light experience with databases by creating, modifying, and executing SQL queries into complex data systems
- Has light experience working with web technologies, databases, and networks
- The ability to establish priorities, work independently, and proceed with objectives unsupervised is desired
- Working directly with other support teams, as needed to resolve customer issues
- Conducting systems audit and analysis on the performance of the client’s MH environments
- To work with vendors and third party support personnel to resolve issues impacting the IT environment
- Exceptional communication – being able to convey critical information in a clear and simple way to both technical and non-technical personnel
- Leadership/mentoring of IT Client Support Engineer/s
2
Experience For Spotfire Client Support Engineer Resume
- Escalate any Business impacting Client issues to IT Services Manager
- Monitor and report daily on system health and transaction processing KPI’s
- Read and interpret technical documentation
- Engage with senior subject matter experts to obtain necessary information
- Interest in information security and data privacy
- Document data into the internal ServiceCloud CRM system
- Participate in after-hours call rotation and holiday coverage (compensated)
3
Experience For Senior Client Support Engineer Resume
- Resolve, otherwise escalate, track and manage application/hardware-related inquiries or issues received from internal stakeholders to include the helpdesk, Customer Advocate, Sales Engineering, and Implementation Teams
- Perform, or assists with, application deployment by assisting with file builds, testing and validation, and coordinating updates to the various download systems
- Advanced workload organization skills
- Identify and report application problem/bugs, and perform issue management for these escalations with external clients, partners, and internal stakeholders
- Provide timely responses and regular updates on customer inquiries via email or phone
- 24/7 Standby/On call as scheduled and when needed
4
Experience For Senior IT Client Support Engineer Resume
- Advanced knowledge of customer service practices and procedures
- Provide guidance and assistance to customers with implementation and use of TIBCO Spotfire and related products
- Work with business as 1st level technical contact, understand and analyze product related problems and work towards the resolution
- Work with regional broker-dealers and exchanges on behalf of our clients to resolve trade-related issues via FIX protocol
- Actively identify incidents and manage incident resolution process
- Work with appropriate support providers to analyze root cause and provide permanent fix or temporary workaround
- Proactive monitoring and management of business-critical systems, legacy applications, data handling and data delivery infrastructure to identify issues, trends and potential problem areas
5
Experience For Robotics Client Support Engineer Resume
- Carry out tests in production, UAT and development scenarios
- Ensure compliance with departmental policies & practices
- Make a meaningful contribution to a tight-knit team
- Freedom to come up with creative solutions to real-world problems and drive efficiencies internally and with our clients
- Delight our customers and deliver great service
- Deliver projects – on time, within budget, with high quality results
- Be innovative – create/contribute to new innovation, process improvement, customer satisfaction or new idea
6
Experience For Associate Client Support Engineer Resume
- Own your own technical ability
- Share ideas and/or knowledge with the team
- Resolve second level faults across the IT environment
- To identify and recommend IT solutions and processes
- From time to time manage on site contractors
- Escalate unresolved issues to 3rd and 4th line technical teams and external vendors in a timely manner
- Act as the point of escalation for complex IT support queries
7
Experience For Senior Technical Client Support Engineer Resume
- Evaluate business requests and approve / reject as appropriate
- Acting as the central technical resource within Blackboard MH Services for a small set of clients and maintain day-to-day knowledge of all activities and status of issues involving clients’ hosted environment
- Is familiar with scripting technologies including vbscript, Powershell, and Python
- Has a working knowledge of the Internet and web standards and protocols
- Windows XP and Windows 7 client operation for customer Siemens (GAIN)
- 3rdL_Level Incident Management on Windows XP and Windows 7 clients as part of the service process between SD (1stL) and global factory (3rdL)
- Analysing all types of technical problems, taking into account customer requirements and integrating the needs of related services continously innovates operation processes and scripts, resulting in customer satisfaction and reduced operational costs
- Understands web technologies such as HTML, jQuery, and JavaScript
8
Experience For Tier, Client Support Engineer Resume
- Knowledge of popular web browsers (IE, Chrome, Firefox, Safari) is desired
- MS Windows XP and MS Windows 7
- Implement and promote use of consistent, efficient and quality to handle enterprise application support
- Proficiency in English and at least one additional European language
- Technical certification (Comp TIA, A+, Microsoft Certified, etc)
- SaaS Systems (Software as a Service)
- Using judgment within defined practices and procedures. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality / hardware configuration, and general technical issues pertaining to Blackboard Transact
- Learning to use the troubleshooting tools and techniques required including: network analysis through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, Oracle database analysis, and Microsoft Internet Information Systems analysis, and more
9
Experience For Client Support Engineer Resume
- Participating in or managing internal projects as required. This includes projects such as post-release status updates, training, or authoring supplemental instructions
- Experience with Windows 10 desktop operating system
- Experience with Windows Server 2012 R2 operating system
- Experience with Linux Red Hat RHEL 6 operating system
- Fluency in another langue, e.g., Spanish
- MS Window’s OS Support
- Solar Winds is the remote system
- Join the start-up that was voted one of Maine's Best Places to Work in 2013 & 2015
10
Experience For IT Client Support Engineer Resume
- Great benefits, including: casual dress code, flexible schedules, catered kitchen, competitive medical & vision benefits, gym discounts, 401K plan & match, and more!
- Experience with on-premise, Cloud, and hybrid based installations
- Join our winning team and apply today!
- Working knowledge of TCP/IP protocols, Layers of Networking, IP addressing, routing, LAN, WAN, DHCP, DNS, Active Directory 2003/08, firewalls & switches as it applies to isolating and resolving reported issues in these areas
- Experience with Apache and IIS web servers
- Experience with VMWare or other virtualization environments
- Strong background in client/server application architecture
- Troubleshoot issues using a variety of applications (Chrome Dev Tools, WebEx, Sql Profiler, etc)
- Knowledge of web technologies such as HTML JQuery, and JavaScript
List of Typical Skills For a Client Support Engineer Resume
1
Skills For IT Client Support Engineer Resume
- Customer facing experience and skills primarily in the support of enterprise applications
- Establishing priorities and communicating rationale and time frames clearly to customers. Overcoming constraints to meet established deadlines
- Working knowledge of Red Hat experience or other Linux / Unix operating systems
- Understanding and experience of security principles
- Has light experience in a first or second level technical support team troubleshooting on Windows, Mac, and Linux operating systems
2
Skills For Spotfire Client Support Engineer Resume
- Experience with performing data analytics and manipulating large data volumes
- Mentor Tier I staff on technical troubleshooting, case handling, and client experience
- Recent hands-on experience providing technical support to customers of enterprise applications
- Actively growing the knowledge network that improves the effectiveness of our team and the information available to our clients
- Has light experience supporting transaction systems
- Has light experience with multiple computer operating systems like UNIX/Linux and Windows
- Has light experience configuring multi-node environments that run enterprise-level applications
- Has light experience with Red Hat or other Linux/Unix operating systems
3
Skills For Senior Client Support Engineer Resume
- Strong background with Windows domain architecture (Clustering, LDAP, etc)
- Experience with a Windows 7 or newer operating system
- Experience with Linux / Unix operating systems
- Experience interacting with clients remotely via email
- Analyse call statistics and SLA to ensure a good service is being provided
- Server administration experience in Windows and Linux is beneficial
- Strong domain knowledge, particularly in the areas of automation, control, and analytics
4
Skills For Senior IT Client Support Engineer Resume
- ITIL or equivalent experience
- Excellent time and task management abilities
- Demonstrated ability to meet deliverables, learn quickly and independently, and improve processes
- Strong commitment to quality control and high attention to detail
- Escalate issues on a priority basis
- Interpersonal Skill Set
- Receiving and recording incident related information using a variety of tools, techniques and procedures
- Executing and reviewing SQL scripts to resolve issues, optimize databases, and perform data mining
5
Skills For Robotics Client Support Engineer Resume
- Understanding of hardware components found in modern computing environments, such as server, network and desktop hardware
- Writing technical articles and maintaining the support Knowledge Base
- Mentoring and coaching of team member/s on day-to-day activities
- Working with Development’s escalation team, when necessary to explain reported and verified problems to programmers
- Working in a server environment (active directory, domain, windows server)
- Integrating components to other systems such as Student Information Systems
- Understanding of network security and authentication concepts
6
Skills For Associate Client Support Engineer Resume
- Conducting system integration services for client needs (LDAP, data imports, exports, etc.)
- Working alongside individuals who are true leaders in the field
- Adhering to Pernod Ricard Global Policies – (security, incident, problem, major incident, asset management, etc)
- Owning the problem/issue/incident – take ownership of the problem through to its resolution
- Champion several of the customer facing applications, keeping documentation up to date and facilitating occasional training
- Is focused and detailed in handling, tracking, and documenting technical issues
- Have worked in a Manufacturing environment, familiar with production processes and warehousing technologies. ie. barcode scanning technologies
- Oracle and/or PostgreSQL database administration knowledge including troubleshooting, configuration, and tuning
7
Skills For Senior Technical Client Support Engineer Resume
- Background in Life Sciences understanding analysis and constructs of domain specific data - Understanding of the workflows in Scientific Research
- Diagnostics and troubleshooting of web-based product components and their underlying technologies
- Network infrastructure, performance troubleshooting, and load balancing
- Is familiar with troubleshooting door hardware, wiring, software product configuration, installation, deployment, and usage issues via phone/email/chat
- Understands overall application server maintenance including operating system installs and upgrades
- Has a working knowledge of software engineering principles, database design, and web application development (preferably in Java/JEE)
8
Skills For Tier, Client Support Engineer Resume
- Expertise in analyzing and troubleshooting network performance and communication issues (Wan, LAN, VPN, cellular)
- A sound understanding of the following systems
- Background supporting education such as BS in CS/CE
- Track support cases through their life cycle with a focus on meeting established SLA’s
- Is familiar with Windows and Apple Mac systems as well as general and corporate networking
- Is familiar with programming in an object oriented language, preferably Java
- Has a working knowledge of system and database administration principles
9
Skills For Client Support Engineer Resume
- Familiar with Windows and Apple Mac systems, Java, as well as general and corporate networking
- Perform basic software troubleshooting techniques
- Create, maintain, and deliver training materials to end users
- Intrinsic understanding of the Global Support Mission and Vision to deliver the highest level of Technical Support and Customer Satisfaction
- Exposure to Kibana logging tool
- Willingness to work on a shifting schedule
- Liaison with Operations team who deploy, configure and maintain client environments within Managed Hosting and SaaS environments
10
Skills For IT Client Support Engineer Resume
- Provide second level support and escalate software defects to Product Development via JIRA ticketing system
- Ensure reported issues are being follow-up within SLA (Service Level Agreement)
- Troubleshoot product and managed hosting and SaaS environment issues to determine the problem root-cause(s) and solutions
- Liaison with Operations team who deploy, configure and maintain client environments within Managed Hosting and SaaS
- Exposure to a broad range of cutting-edge technologies
- Direct working relationships with the some of the most influential buyside institutions on the planet
- Trouble shooting tickets
- Two three times a week on site travel to local clients, working vehicle required. Travel stipend available
List of Typical Responsibilities For a Client Support Engineer Resume
1
Responsibilities For IT Client Support Engineer Resume
- Exceptionally high attention to detail and demonstrated ability to deliver extremely high quality knowledge to our customers
- Demonstrated ability to handle customer expectations
- Demonstrated ability to facilitate GoToMeetings and/or conference calls
- Experience in a technical support role
- Sound technical understanding of Microsoft Windows and Windows Server, and VMWare technologies and infrastructure
- Knowledge of RFID and other RTLS technologies
- Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues in the TIBCO Spotfire Analyst Client and PKI products created for Spotfire- Lead Discovery, Omics Office, etc
2
Responsibilities For Spotfire Client Support Engineer Resume
- Troubleshoot technical issues via phone and email confidentially and accurately
- Document accurately and thoroughly
- Accept feedback, engage in self-reflection, and transform that process into performance improvement
- Analytical, methodical, and detail oriented approach to responsibilities
- Familiarity with AWS EC2, RDS
- Win 7/10 – In depth knowledge of the OS
3
Responsibilities For Senior Client Support Engineer Resume
- Acts as an escalation resource for CSE I and CSEII positions
- Provide operational oversight for a team of CSEI’s and/or CSEII’s, including case management, product specific assistance and training, general training, and process management
- Works with Development’s escalation team to explain reported and verified problems to programmers
- Can accept feedback, engage in self-evaluation, and transform that process into performance improvement
- Can configure and maintain a load balanced environment
- Is familiar with data structures and analysis and design of algorithms
4
Responsibilities For Senior IT Client Support Engineer Resume
- Proficiency in English and at least one additional European language is desired
- Understands Internet application technologies including HTML, XML, Internet protocols, networking, firewalls, IIS and/or Apache web server configurations, security, and Oracle database administration
- Has a working knowledge of SQL queries
- Is familiar with Java application environment
- Can replicate, diagnose, and resolve problems
- Excels in customer service and understands the “Customer First” philosophy
- Thrives in a self-directed work environment
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