Support Consultant Resume Sample

5.0
1 vote
Vena Kautzer
490 McGlynn Mountain,  Boston, MA
+1 (555) 100 7997

Work Experience


Senior Support Consultant
12/2015 - PRESENT
Houston, TX
  • Experience developing, supporting or implementing application software
  • Experience implementing in any supply chain domain or other enterprise software domain
  • Experience with database troubleshooting or developing in SQL or related relational database
  • Career Gap Analysis
  • The consultant is to review/verify accounting certificates as submitted by country offices and HQ HR focal points, to ensure ‘exemption from AFT’ eligibility, prior to presenting to D/CFO for exemption sign-offfrom UNDP AFT/AAFT
  • Prepare GLJE’s and supporting documentations as required for reversals/fund transfers, when attending exceptions or allocating cash resources
  • Provide general administrative assistance to the cluster when requested
Support Consultant
09/2013 - 11/2015
Houston, TX
  • Checking for accuracy and consistency of information against established formats
  • Updating the UNDP-GEF project database (PIMS)
  • Tracking required information for project completion and/or processing requirements
  • Following-up on correspondence with project proponents, Country Offices (COs) and UNDP-GEF Headquarters; and
  • Processing documentation for submission, including final quality check regarding accuracy and compliance with formats and guidelines
  • Maintains relationships with clients, focuses on impact and result for the client and responds positively to feedback
  • Proven networking, team-building, communication, conflict resolution and organizational skills
Junior Web Support Consultant
07/2008 - 07/2013
Los Angeles, CA
  • Support the 2030 Agenda team leader in the day-to-day implementation of the project activities
  • Maintain the team leader's calendar, manage partners contact list, appointments and meetings
  • Process official travel requests, including timely follow-up action on medical/security clearance, travel related claims (including DSA, reimbursement claims, etc.), liaises with travel agent(s) when necessary, signatures as appropriate and ensuring preparation of the necessary documents in ATLAS, collaborating with BPPS ROM unit
  • Monitor all travel-related payments for the Team, liaising appropriately with BPPS ROM travel unit and BPPS staff in the field, as required
  • Provide travel and logistical support, especially as related to conferences, ie. Coordinating and handling all documentation, vendor profiles of participants, and general logistics as related to the conference needs
  • Demonstrate integrity and fairness, by modeling the UN/UNDP's values and ethical standards
  • Promote the vision, mission, and strategic goals of UN/UNDP
  • Display sensitivity and adaptability when working with a diverse array of cultures, genders, religions, races, nationalities, and ages
  • Coordinate document processing related to project development in the region (regional and country level projects) as relevant to all stages of the project cycle

Education


Averett University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent written and verbal communication skills as well as analytical skills for sound problem solving and decision-making
  • Experience with defining and executing SQL queries and strong SQL query skills
  • Demonstrate strong organisational and administration skills
  • Strong social skills, able to work effectively with diverse clients
  • Strong Microsoft Excel and SharePoint skills; Experience with Microsoft Access
  • Excellent teamwork skills, with demonstrated ability to engage both technical and business resources to identify and resolve issues
  • Strong customer service skills and be confident taking inbound queries both over the phone and email

How to write Support Consultant Resume

Support Consultant role is responsible for interpersonal, customer, english, microsoft, engineering, design, sql, excel, documentation, sharepoint.
To write great resume for support consultant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Consultant Resume

The section contact information is important in your support consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Consultant Resume

The section work experience is an essential part of your support consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support consultant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Consultant resume experience can include:

  • Serves as a subject matter expert, providing technical assistance to internal and/or external constituents on issues, products and/or system applications/delivery
  • Designs, develops and delivers transitional training processes and procedures to smooth the transition for newly hired employees from formalized classroom training to the departments production environment
  • Proactive communicator with strong listening and communication skills in English and Chinese
  • Analytical mind with good pr oblem solving skills
  • Excellent English writing skills required
  • Excellent written, verbal, interpersonal, and presentation skills with all levels of the organization

Education on a Support Consultant Resume

Make sure to make education a priority on your support consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Consultant Resume

When listing skills on your support consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support consultant skills:

  • Fast learning, good analytical and problem solving skills
  • Strong meeting preparation, facilitation and follow-up skills
  • Strong software trouble-shooting skills on AS/400, iSeries, System i platform
  • Organisational, planning and prioritisation skills for individual workloads, business initiatives and projects
  • Good analytical and problem solving skills, able to develop original and creative solutions to complex problems
  • To be able to communicate effectively at all levels with a good grasp of the English written language

List of Typical Experience For a Support Consultant Resume

1

Experience For Business Support Consultant Resume

  • Excellent written and verbal communication, ability to present effectively
  • Apply strong stakeholder management skills across the business to produce optimal results for the UK&E business
  • Excellent interpersonal skills and able to motivate others to results
  • Able to operate within a multilingual customer base and deal effectively with those for whom English isn’t their first language
  • Strong Microsoft Access and SharePoint skills
  • Respond to changing business needs by being adaptable, learning new skills, undertaking alternative tasks and supporting new initiatives
2

Experience For Senior Support Consultant Resume

  • Demonstrated experience working within the meteorology field
  • Understands constituents needs and priorities; demonstrates methodologies to achieve successful account management
  • Communicates effectively and timely with internal and/or external constituents
  • Demonstrates exceptional ability to remain calm, in control and good humoured even under pres-sure and tight deadlines
  • Brilliant written, verbal and telephonic communication skills
  • Demonstrated experience with weather or climate observation network design, implementation, and/or design
  • Demonstrated experience with hydrological / climate observation network, implementation, and/or design
  • Demonstrated experience with meteorology, weather or climate observation network, implementation, and/or design
  • Effectively works well in a team environment and independently
3

Experience For Technology Support Consultant Resume

  • To be able to plan and organise workload effectively and efficiently
  • 5: Demonstrated experience
  • Performing technical analysis of issues, provide effective solutions to meet our customers' needs
  • Experience in querying relational databases utilizing 4GL programming languages such as: SAS and SQL
  • Responsible for identifying and documenting product defects for review and validation
  • Typically requires 4 – 7 years’ experience working in a medical business office or providing IT support to a medical business office
  • Experience of trend and root cause analysis, and producing MI / Reporting for management
  • Work with stakeholders to ensure we are acting appropriately, managing effective 3rd party contact tools against conduct and compliance guidelines
  • Experience in support of a Marketing function or Data Analyst role or in a business environment with responsibility
4

Experience For Client Support Consultant Resume

  • Experience working with Federal, State and BCBSA regulatory mandates and compliance related programs, projects and initiatives
  • Good understanding of superannuation legislation and current issues (preferable)
  • Focuses on identifying trends, determines root cause of problems, predicts future implications and determines solutions to drive effective business decisions
  • Network of Strong working relationships across the business
  • Experience on UNDP’s Financial Regulations, Rules and Regulations including processes, procedures, guidelines and systems is an asset
5

Experience For Senior Business Support Consultant Resume

  • Experience of Capita’s Housing Benefit/Council Tax Support applications
  • Experience of change, either as recipient of change or implementing change (a qualification in change methodology would be an advantage)
  • Operate a variety of office equipment including but not limited to multifunctional devices, desktop scanners, distributed plotters, postage meters
  • Experience performing project management activities, such as
  • Open to fresh graduates or those with less than 2 years of work experience who are interested in building a career in customer/product support
  • Seven (7) years or more experience in application development/application support
  • SaaS and Cloud concepts as part of support experience: SFDC, Appian, etc. (advanced level)
  • Innovative approaches/experience on global development issues
  • Relevant industry experience, with RG 146 an advantage
6

Experience For Field Tech Support Consultant Resume

  • Consolidate the cooperation between relevant partners such as the 3RP, at the sub-regional and na-tional level
  • Wholesale industry experience (desirable)
  • Good systems knowledge (Calypso desirable), MS Word, MS Excel and MS Outlook
  • Work under pressure, to prioritize and to show a spirit of initiative
  • Demonstrates initiative and self-motivation to work independently, as well as, cooperative and collaborative spirit to work in a team
7

Experience For Associate Client Support Consultant Resume

  • Set expectations and negotiate priorities appropriately
  • Experience in Oracle Fusion Financials
  • At least five years of experience in financial resources management, budget management or a project management support functions
  • Experience with a UN Agency, UNDP and/or GEF processes, project oversight and/or management is an advantage
  • Experience with Capacity Development and National Communications project cycle work is an advantage (max.5 points)
  • Experience in Implementation and/or Client Service for payroll
  • A strong focus on client satisfaction in a relevant industry
  • Technical Support experience in a call center environment
8

Experience For Desktop Support Consultant Resume

  • Seven years or more experience in Performance and Portfolio Administration
  • Strong knowledge of back office operations
  • Specialized experience
  • Related desktop support experience required
  • Experience/background from an accountancy and/or technical perspective
  • Experience or coursework in installation or technical support of computer technology, both hardware and software
  • Criteria C - Experience in financial resources management, budget management or a project management support functions (max.10 points)
  • Criteria D - Experience with a UN Agency, UNDP and/or GEF processes, project oversight and/or management (max.10 points)
  • Criteria H - Experience with Capacity Development and National Communications project cycle work is an advantage (max.5 points)
9

Experience For Line Support Consultant Resume

  • Criteria 2:Proven capacity to meet tight deadlines with high quality products: Maximum Points: 15
  • Hands on experience of SAP SFSF portfolio or HANA with a focus on technical expertise
  • Experience with script languages as bash, perl (Linux platform) and PowerShell (Windows environment)
  • Solid technical and functional knowledge
  • Database operation experience, like Oracle
10

Experience For Global Customer Support Consultant Resume

  • Experience in Treasury department of a bank or major corporation
  • Industry background experience in customer service and finance would be preferable but not essential
  • Work with different business areas to maximise success and customer experience through strategy development
  • Utilise & evaluate the “best time to contact” intraday strategies to generate effective right party contacts in line with contact centre resource
  • Related desktop support experience required
  • Handling incoming calls and logging, updating and creating tasks for customer queries and cases as required using corporate CRM systems
  • Provisioning, activating and de-activating terminals, managing suspensions and sim activations across all satellite constellations

List of Typical Skills For a Support Consultant Resume

1

Skills For Business Support Consultant Resume

  • Experience of procurement Systems including SAP SRM7, SAP AP knowledge, Business Warehouse Reporting Tools and have Advanced Excel and Strong PowerPoint skills
  • Strong interpersonal skills and the ability to influence and accomplish results through others, including persons not in the “chain of command”
  • Capable of properly validating requirements, reviewing specifications, and participating in the validation of new releases
  • Experience testing, validating and implementing system changes
  • Experience with reading C# and a good understanding of Object oriented development would be highly desirable
2

Skills For Senior Support Consultant Resume

  • Confidence with telephone, negotiation & influencing skills
  • Proven working experience in UN/UNDP is desirable
  • Experience working in Cambodia would be a strong advantage
  • Demonstrated experience in various IT methodologies and process mapping
  • Working Experience Digital Media product (Video, Printing & Publishing, Web)
  • Handling and maintaining good relationship with the customers
3

Skills For Technology Support Consultant Resume

  • Understanding of what excellent customer service involves
  • Extensive experience working with computer operating systems and common tools including email clients and web browsers
  • Experience in querying relational databases utilizing 4GL programming languages such as: SAS and SQL
  • Experience developing, supporting or implementing application software
  • Experience developing, supporting or implementing [packaged] application software
  • Experience developing, supporting or implementing packaged application software
4

Skills For Client Support Consultant Resume

  • Experience developing, supporting or implementing application software
  • Experience in Accounting or Leasing would be highly beneficial
  • Experience of providing client support and solving client issues
  • Experience of working with Microsoft Office (including Word, Excel and Outlook)
  • Demonstrate a passion for problem solving and multitasking
5

Skills For Senior Business Support Consultant Resume

  • Two (2) years’ experience supporting a large multi-building, multi-location, local and wide area network, and telecommunications environment
  • Shape ideas and opinions through proper communications and networking with key stakeholders using one’s knowledge and experience
  • Support existing customers in much the same fashion, beginning with an evaluation of current application usage and implementation effectiveness
  • Operates in fast-moving, fluid and challenging environment
  • Experience using Microsoft Office (including Word, Excel and Outlook)
  • Working experience with enterprise software projects including SOA design and Data Structure development
  • Rich experience in full Project Lifecycle, including requirements gathering, development, configuration and operation
  • Experience developing with one of the following business intelligence applications: COGNOS BI, MicroStrategy, or Business Objects
  • 6 months experience with database troubleshooting or developing in SQL or related relational database
6

Skills For Field Tech Support Consultant Resume

  • Experience of providing support on a software product
  • Demonstrated informed and transparent decision making
  • Knowledge and experience working with MS Server technologies such as Windows Server, IIS, etc
  • Business lead experience in executing projects and business initiatives
  • Good knowledge of BMC Remedy ARS (Action Request System) v5.1 or higher, including development
  • Experienced in using Websphere, WebLogic or JBOSS application servers
  • Build a network of Strong working relationships across the business
  • Experience managing critical situations
7

Skills For Associate Client Support Consultant Resume

  • Evaluate and analyse our outbound contact treatments and tools to deliver measurable and tangible benefit while ensuring they are cost effective
  • Develop a solid understanding of Nielsen RMO Applications
  • A strong problem solving ability
  • Capable of building strong customer relationships
  • Experience developing UAT plans/scripts or 4 years of Project Management
8

Skills For Desktop Support Consultant Resume

  • Payroll or Tax Processing experience
  • Experience with using tools and methodologies to follow-up on projects and project cycle management
  • Experience with file and transfer protocol encryption (PGP, Cryptography, sign, armoring)
  • Experience with scripting tools such as Automate or Power Shell
  • Experience managing small to medium size projects
  • Experience working with Microsoft Office Products (Project, Outlook, Word, Excel, Access)
  • Experience in a supporting role in corporate initiatives and processes related to knowledge management is required
  • Experience working with incident resolution or problem determination
  • Project Management or experience performing a lead role in small to large size projects
9

Skills For Line Support Consultant Resume

  • Lean Certification or similar experience working in a lean environment
  • Professional experience in performing related tasks and functions preferably in UN organization
  • Sound knowledge and experience in computer applications and working knowledge of UNICEF system applications
  • Three years experience in data analysis, management information reporting or business development, preferably in a hospital or health care environment required
  • Maintains and builds own momentum, delivers under pressure with multiple stakeholders and competing priorities
  • Experience working with multiple divisions throughout Florida Blue and with external vendors
10

Skills For Global Customer Support Consultant Resume

  • Criteria E - Experience with using tools and methodologies to follow-up on projects and project cycle management (max.8 points)
  • Moderate levels of experience in supporting Microsoft Office Suite, Microsoft Windows 7 Enterprise and applications are highly desired
  • Working experience with HCM/SuccessFactors
  • Work experience in the banking Industry within a Middle Office or Front Office function would be an advantage
  • Establish and maintain effective working relationships with the different stakeholders (internal and external)
  • Experienced in business process analysis and data modeling
  • Good knowledge of internal management systems including RMS, DAMS, LEADS, ATLAS considered an asset
  • Experience performing project management activities, such as

List of Typical Responsibilities For a Support Consultant Resume

1

Responsibilities For Business Support Consultant Resume

  • Methodical and good time management skills
  • Excellent oral and written communication skills in English (max. 10 points)
  • Effectively integrate customer business processes with software functionality, and train end users
  • Experience and proficiency in the core processes of E&B, Contact, Claims, and/or Customer Experience environment and systems
  • Assist with drafting and consolidating of inputs for concept notes and programmes for the events and in communication with partners
  • Solid knowledge of Oracle RDBMS and PL-SQL
  • Knowledge and experience in Webservices, XML, SOAP
2

Responsibilities For Senior Support Consultant Resume

  • Experience of Open Accounts and/or Exchequer and related software
  • Upport experience for an application
  • Ensure appropriate controls are evidenced/ adhered to, and recommend corrective or improvement action to address non-compliance
  • Applicable experience
  • Previous technical support experience would be an advantage
  • Experience in programmes and project financial resources management. Weight: 10%; Maximum Points: 10pts
  • Experience of finance applications in UNDP’s ERP System Atlas. Weight: 20%; Maximum Points: 20pts
3

Responsibilities For Technology Support Consultant Resume

  • Experience or coursework in installation or technical support or computer technology, both hardware and software
  • Help Desk and Customer Support Experience, Ability to Multi-Task and Manage Multiple Systems, Work well independently and with team members
  • Experience of finance applications in UNDP’s ERP System Atlas is an asset
  • Knowledge and experience of Standard Life’s market, distribution channels and propositions
  • Experience with MapReduce, Hadoop, Hive or similar systems
  • Knowledge and experience in Microsoft Office applications, VoIP systems, telephony systems, Microsoft Certifications
  • Demonstrated ability to collaborate across functional areas and influence action
4

Responsibilities For Client Support Consultant Resume

  • Relevant industry experience
  • Quick Basic Proficiency ; Strong Preference
  • Excel Proficiency; Strong Preference
  • Excellent knowledge (written and spoken) of English (max. 5 points)
  • Hands on technical experience
  • 0-20: 3 years of experience
  • 20-25: more than years of experience
  • Qualification and experience of the potential suppliers
  • MS Exchange and AD Administration experience,
5

Responsibilities For Senior Business Support Consultant Resume

  • Microsoft Office Products experience,
  • CCENT or Microsoft Server experience – MCP certification,
  • Knowledge of Ticket System concepts and demonstrated ability to work system,
  • Knowledge of helpdesk concepts and demonstrated ability to work or manage helpdesk,
  • Extensive experience with desktop and end-user support
  • ITIL experience / qualification
6

Responsibilities For Field Tech Support Consultant Resume

  • Strong proficiency with Apple products
  • Able to operate within a multilingual customer base
  • Assessing customers’ existing configurations and advising on process improvements
  • Determining tactical and strategic methods for implementing solutions looking across all business areas
  • Logging, updating and creating tasks as required on the MSD
  • Checking invoices on behalf of billing and providing customer updates as required
  • Working closely with other functions, underlining the quality issues, sharing constructive customer
  • Troubleshooting technical issues during implementation, operation and continuously improve existing solutions
  • Facilitating and encouraging open communication in the team, communicating effetively
7

Responsibilities For Associate Client Support Consultant Resume

  • Leading stakeholders across the business in virtual project teams, to deliver performance enhancing and operational improvement projects
  • Influencing and challenging stakeholders across business without direct control
  • Identifying and escalation to management situations requiring urgent attention
  • Supporting delivery of performance enhancing projects
  • Handling customer complaints in accordance to the GCO complaints procedure, updating internal systems
  • Troubleshooting of network, hardware and application issues, updating systems and customers as required
  • Learning and offering technical support for a variety of specialized software
  • Understanding of the VB.Net programming language and ASP.net
8

Responsibilities For Desktop Support Consultant Resume

  • Updating and maintenance of data on the internal department’s core systems
  • Working in cooperation with PCCS on resource mobilization and strategic partnerships initiatives
  • Identifying options and recommendations to optimise business performance
  • Providing call data records for customer usage as required by customers
  • Managing assigned cases in line with customer expectations and departmental SLAs and KPIs
  • Troubleshooting a variety of computer issues in a Windows environment (office equipment) and in an iOS environment (iPads and iPhones)
  • Offering technical support on-site, via phone or email, or via remote connection
9

Responsibilities For Line Support Consultant Resume

  • Meeting minutes and other documents produced shared with all staff and saved in common shared drive
  • Understanding of network concepts (LANs and WANs)
  • Willing to work on Philippine holidays, on shifts or be assigned on ‘after hour’ rotation
  • Understanding of branch applications and control environment
  • Understanding of healthcare reform and CMS/HHS compliance standards
  • Staying current with system and product information, changes and updates
  • Delivering targeted and insightful MI to drive business performance
  • Creating a testing plan with a view to scale for mass deployment
  • Testing and debugging of applications based on test cases
10

Responsibilities For Global Customer Support Consultant Resume

  • Coordinating with Project Manager and MOWRAM in identification of training modules and contents on meteorology
  • Providing support for Executive Staff, having flexible hours to accommodate executive staff as needed
  • Utilize extensible manufacturing platform allowing rapid adaption to any manufacturing process. Applicable to all manufacturing industries
  • Responsible for entering all issues into our issue tracking system with detailed information, and following up with clients
  • Equipment management, including restocking and maintaining inventory counts
  • Handle quality control, ticketing and delivery of tickets/re-pricing manual handling
  • Oversees reporting, monitoring and evaluation activities of projects and/or actions targeted to improving business performance
  • One (1) year advising and assisting computer users in a distributed computing environment
  • Knowledge of database technologies such as SQL Server and be comfortable writing, testing, and executing SQL queries

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