Technical Product Support Specialist Resume Sample
Oran Kris
300 Russel Vista,
San Francisco,
CA
+1 (555) 305 5357
Work Experience
Technical Product Support Specialist
06/2017
-
PRESENT
Dallas, TX
- Being the direct point of contact to the assigned customer(s) for all technical issues
- Managing customer specific technical efforts internally across various functional groups and stakeholders, including but not limited to Publications & Training, Customer Service Engineering, Field Service Teams, Programs, Account Service Managers, Commercial Business Office, Product Safety, R&E, Pilot’s Office, and Demand & Asset/Fleet Planning
- Participating in technical communication and education through webcasts and conferences and managing all customer-specific technical communication
- Participating in operator and maintenance conferences (MRSG, FOG, HUMS, etc.) as required
- Managing the delivery of customer specific SSI (Sikorsky Support Instruction), proof of certification for modifications that requires certification, and analytical reports (structure analysis, Electric Loads Analysis) to support aircraft modifications
- Executing customer fielding plans and all elements that go into getting an aircraft into the field (e.g. entry into service, fleet retrofits)
- Completing customer analytics and contributing subject matter expertise on maintenance manuals and market insight
- Leading investigative efforts with regards to onsite technical support
- Investigate problems and help identify root causes and solutions
VRF Technical & Product Support Specialist
05/2015
-
05/2017
Dallas, TX
- Participate in field events (seminars, shows, etc.)
- Participate in customer visits
- Administer CAD and other data related to the PDM/PLM system
- Supports activities for the operation and maintenance of rapid prototyping equipment
- Work with Autodesk’s Revit files and fitting content specializing in mechanical piping
- Project team member for large projects
- Proven customer service skills, with the ability to maintain strong external and internal customer relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations
- Develop and maintain a detailed understanding of Zimmer Biomet’s orthopedic, trauma, biologic and sports medicine divisions’ new, current and historical products, instruments and surgical techniques
- Provide timely and consistent feedback and analysis to Regulatory, Compliance, Legal, Sales Education, Product Marketing & Development Engineering departments on topics including but not limited to: potential product defects, instrument problems, and product educational needs of Zimmer Biomet’s sales force
Education
California State University, Fresno - Lancaster University Center
2011 - 2015
Engineer's Degree in Electrical Engineering
Professional Skills
- Exceptional customer service skills (soft skills)
- · Excellent troubleshooting and problem solving skills
- Strong writing skills. Evidence of creativity
- Excellent time management and creative problem-solving skills
- Strong interpersonal skills and ability to communicate and present to large groups
- Fluent language skills in English – written, reading, spoken
- Demonstrate flexibility to shifting priorities and team objectives
How to write Technical Product Support Specialist Resume
Technical Product Support Specialist role is responsible for customer, basic, computer, email, mechanical, training, education, finance, integration, database.
To write great resume for technical product support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Product Support Specialist Resume
The section contact information is important in your technical product support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Product Support Specialist Resume
The section work experience is an essential part of your technical product support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical product support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical product support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Product Support Specialist resume experience can include:
- Well-developed verbal, listening, and written communication skills required
- Computer skills: Salesforce, Google Drive, Google docs, G-mail, Google Hang-out
- Fluent language skills in Arabic
- Participating in the QA process by validating and reporting bugs reported by customers
- Strong knowledge of Comfort Control/Zoning application, operation, and troubleshooting
- Strong knowledge of Comfort Controls/Zoning application, operation, and troubleshooting
Education on a Technical Product Support Specialist Resume
Make sure to make education a priority on your technical product support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical product support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Product Support Specialist Resume
When listing skills on your technical product support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical product support specialist skills:
- Solid troubleshooting skills and proficiency in using related tools and technologies
- 4S - Entry Applies knowledge of a wide range of specialized administrative/technical skills
- Postgraduate work experience with 1+ years experience in a customer support role required
- Basic mechanical skills and knowledge of Farm Management Information Systems
- Computer skills: Apple hardware (MacBook, iPad, iPhone), Salesforce, JIRA, Google suite of products
- Basic mechanical skills and knowledge
List of Typical Experience For a Technical Product Support Specialist Resume
1
Experience For VRF Technical & Product Support Specialist Resume
- Develop, coordinate, teach, and evaluate training and education tools to equip field employeewith the skill and knowledge to effectively resolve customer needs as it relates to technical products
- Proven customer service skills, with the ability to maintain strong external and internal custome relationships by identifying and anticipating their needs, then meeting / exceeding their requirements and expectations
- Delivering extraordinary customer experience on every interaction by evaluating, analyzing, and resolving technical inquiries, providing product information, converting competitor products to TE, and identifying replacement and mating products for customers’ needs
- Managing projects in a supportive and helpful manner while meeting deadlines
- Frequent interfacing with project management, account management, developers, service, architects, and general contractors
- Dependable and service oriented, always acting in a professional and courteous manner
- Multitask and follow escalation procedures
2
Experience For Technical Product Support Specialist Resume
- Visit key customers on a regular basis to ascertain their technical needs, review training requirements and make sure that they are fully conversant with the company’s latest products; relevant to them
- Other JCI brands sales teams
- Customer service & finance
- Other JCI functional leaders and sales teams
- Achievement of departments annual G&O’s
3
Experience For VRF Technical & Product Support Specialist Resume
- Technical and commercial support to internal and external customers - sales managers, customers, distributors, manufacturers
- Resolve product performance issues, offer solutions up the chain of command and recognize consistent problems
- Serve as the technical expert for assigned product lines
- · Provide advanced level of technical support for Smaas, Electronic Article Surveillance, Traffic Intelligence, RFID, products via direct calls, emails, remote diagnostics, and on site level 3 support
- · Manage escalated problem accounts through to resolution
- · Generate technical bulletins for distribution
- · Generate detailed trip reports and product test reports
- · Review technical documentation for accuracy and clarity
4
Experience For Technical Product Support Specialist Resume
- · Attend and or manage product or account related conference calls, webinars, and in house meetings as the subject matter expert
- · Knowledge in the use of test equipment (oscilloscope, spectrum analyzer, network test equipment etc.)
- · Self motivated, able to work alone or in a collaborative team environment
- Support callers in the Tech Support call center to assist clinical users of Edwards’ products at the point of patient care in Operating Rooms, Intensive Care Units, Emergency Rooms and Clinical Engineering
- Perform over-the-phone troubleshooting for clinicians on Edwards’ electronic, reusable and disposable products
5
Experience For VRF Technical & Product Support Specialist Resume
- Ensure post-sale satisfaction with exacqVision products via telephone and e-mail communication for key customers and/or escalated support cases
- Extensive (25%+) travel as needed by Technical Support Managers
- Support for key sales opportunities and/or custom system integration
- Assist in knowledge Base Management
- Set up environments to reproduce issues and test potential workarounds
- Mentor L1 and L2 Support Technicians
- Write and review technical documents (Knowledge, Support Plans, Technical Advisory Bulletins) for internal and public use
- Participate in cross-functional and L3 team projects
6
Experience For Technical Product Support Specialist Resume
- Travel to our Irvine, CA HQ office
- Telephone, email and jobsite HVAC system level support with deeper knowledge at the specific product level
- Support Channel Partners and Field Service Representatives on technical issue resolution
- Field site visits to address quality issues
- Assist with answering high volumes of customer inquiries such as pre-sale selection of items, post-sale support, application and troubleshooting assistance, alternative item suggestions and general research
- IP Camera experience
- Identify/share areas of opportunity for product content improvements, product expertise or recommendations and general feedback with our Product Team
- Adhere to published schedule to provide phone support when customer need is greatest
- Years’ experience in technical support or service (including installation and maintenance of hardware or software controlled products) required
7
Experience For VRF Technical & Product Support Specialist Resume
- Detail oriented and organized, able to coordinate workload
- Personal computer competence and data entry with MS Office products required
- Have the ability to make quality decisions
- Has to be able to manage time wisely
- Work with customers to solve technical problems, via face to face and over the telephone
- Willingness and abiltiy to travel when needed
- Positive attitude & highly motivated
- Track record of success at relevant job
8
Experience For Technical Product Support Specialist Resume
- Knowledge of IT related hardware (routers, switches, servers)
- Knowledge in the use of test equipment (oscilloscope, spectrum analyzer, network test equipment etc.)
- Bachelors in Agricultural Studies, Computer Science, Business, Agronomy or related field
- Communicate and present to large groups
- Displays creativity and innovation
- Repetitive use of telecommunications equipment and computers
- Solid skills in producing a clear, accurate, and concise problem statement, in gathering/analyzing data, and in recording high-quality and sufficiently detailed case notes
9
Experience For VRF Technical & Product Support Specialist Resume
- Familiarity with SQL, XML, XSLT, IIS, VMWare, Hyper-V, .NET, WireShark or similar technologies
- Respond to inquiries and call-back requests placed on the online ticket system
- Initiate an on-site service call when the issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option
- Communicate issues and future needs to the Product team for current and future products
- Collaborate with Product Management, Marketing and others to generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions
10
Experience For Technical Product Support Specialist Resume
- Participate at regional and national trade shows
- Superb medical, dental, vision, life, and disability benefits
- A driven, talented team that aims to make a large-scale impact through an innovative technology platform
- CCTV systems, Fire Alarm control systems, Intercom/PA systems
- Security door hardware, Locks and Keyless access systems
List of Typical Skills For a Technical Product Support Specialist Resume
1
Skills For VRF Technical & Product Support Specialist Resume
- Experience in a technical marketing or product support function
- Knowledge of experience working in the low voltage electrical power sector
- Technical writing or experience with technical documentation
- Experience in supporting precision agriculture products
- AS or BS (or equivalent experience) in Computer Science, Electrical Engineering, Information Technology or related field
- Good problem solving and analysis
- Five years’ experience in technical support or service (including installation and maintenance hardware or software controlled products required
- Experienced in using Salesforce.com & SAP
- Advanced experience with computer networking
2
Skills For Technical Product Support Specialist Resume
- · Experience with setup, configuration, and troubleshooting of IT related hardware (routers, switches, servers)
- Strong competence in the use of computers, software applications and emerging technologies desired
- Strong ability to troubleshoot complex mechanical and electrical systems over the phone
- Flexible to adapt as priorities change
- Experience with CCTV security video systems
- Work related experience
- Work experience required
- Experience in technical field support in refrigeration, HVAC or Electronics
- Experience required
3
Skills For VRF Technical & Product Support Specialist Resume
- Experience with MS Windows, Linux (Ubuntu), and PC platforms
- Advanced Ubuntu Linux experience
- Working with Engineering and QA to aid in the resolution of product issues
- Participating in the testing of new and enhanced products
- Working knowledge of at least one or more of the software and business operating systems such as
- Manufacturing, Warehousing, Facility Maintenance
- Answering technical questions regarding a specific product
4
Skills For Technical Product Support Specialist Resume
- Investigating and resolving customer inquiries
- Identifying sales opportunities and creating revenue
- Understanding & application of applicable NFPA standards in the Middle East region for water bases fire protection including NFPA 13, 14, 25, 750
- Ensuring a thorough understanding of product needs through proactive communication with the customer that correctly resolves requests on the initial contact
- Moving inquiries to sales by discussing purchase point, stock, and availability
- Writing technical documents (i.e. FAQ's, Application Briefs, etc.) both for the corporate Web site and for publication on hard copy
5
Skills For VRF Technical & Product Support Specialist Resume
- Assisting in the attainment of Department and Company goals
- Outstanding dependability and reliability
- Communicating via email, phone and chat feature to resolve customer inquiries
- Promoting TE’s products
- Answering all incoming support calls six or more hours per day
- Recording and maintaining knowledge collected from each incident in accordance with the standard format
- Performing Support primarily via the telephone and E-mail
- Providing Support within Actuate Software's stated service level goals
6
Skills For Technical Product Support Specialist Resume
- Defining and creating additional topical product tips for our customers
- General knowledge and understanding of the Fire Protection Engineering principles
- Document all actions taken during problem resolution in appropriate internal tracking systems
- Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems. Accurate and timely reports
- Provide world-class technical product support in product application, selection and troubleshooting via telephone while utilizing computer resources
- Assist with product supporting, launch, and marketing
- Certified knowledge of computer networking
7
Skills For VRF Technical & Product Support Specialist Resume
- Some Manufacturing Floor and Warehouse Environment
- · Networking certifications; Cisco CCNET, Cisco CCNA, CIW Java Script Specialist
- Be persuasive/assertive while maintaining a professional demeanor
- In collaboration with Product Teams, support the new product development, process for new product testing to help ensure a successful product launch
- Unique opportunity to make a real world impact - we are solving problems that have a massive impact on farmers’ lives and food security
- Energetic idea-driven work environment with an exciting culture
- Provide technical troubleshooting and repair assistance via telephone to Traulsen independent service agents
8
Skills For Technical Product Support Specialist Resume
- Investigate and assist Quality and Engineering with resolution development for equipment performance
- Conduct or support in house training
- · Testing of hardware, firmware, and software
- · High level knowledge of networks including network security
- · High level understanding of electronics
- · Working knowledge of Radio Frequency transmission
- · Working knowledge of electrical distribution systems
9
Skills For VRF Technical & Product Support Specialist Resume
- Other tasks as directed by Manager of Technical Support or VP Engineering
- Log product defects for submittal to Engineering
- Develop and conduct training to internal Support staff
- Leverage opportunities for continuing education
- Provide support, knowledge, and mentoring to our Customer Service Agents
- Capture and record daily inquiry information to assist with organizational product category reporting
- Finance, Customer Service, Marketing
- Maintain and grow technical understanding of the products
- Assist in sales and channel partners with product information and pricing
10
Skills For Technical Product Support Specialist Resume
- · Frequent interfacing with project management, account management, developers, service, architects, customer IT and general contractors
- 401k matching program
- Typical office environment; occasional work in laboratory environment. No known physical hazards
- Mentor Level 1 and Level 2 Support Technicians
- Participate in cross-functional and Level 3 team projects
- To discuss the role and for more details contact Shaun Wright TechWeb Response manager
- Researching, resolving, and recording all levels of software questions from customers, with an emphasis on the more complex technical and application questions, quickly and repeatedly
- Doing special projects as assigned by Management. Examples would be helping to implement and maintain the Actuate Software knowledgebase, training new CSE'sSpecialists, participating in group training, etc
List of Typical Responsibilities For a Technical Product Support Specialist Resume
1
Responsibilities For VRF Technical & Product Support Specialist Resume
- Paint and industrial coatings
- Facilitate resolution of equipment and service performance complaints received from customers
- Review for technical merit and process warranty claims within approval limitations
- Support upgrades and retrofit programs as needed
- Assist with the development of Owner’s Manuals, parts lists and technical document support
2
Responsibilities For Technical Product Support Specialist Resume
- Assist in the maintenance of a central repository of Product Information on SharePoint
- Diverse technical background
- Field service technician
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