Medical Support Assistant Resume Sample

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Adelle Cartwright
274 Bergnaum Dam,  New York, NY
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Work Experience


Lead Medical Support Assistant
05/2015 - PRESENT
Houston, TX
  • Setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments
  • Developing/maintaining effective and efficient communication with the patient, VA Medical Center, and other agencies
  • Communicating with non-VA medical facilities, facilitate/process secure messaging with the patient
  • Participating in team huddles/team meetings to manage and plan patient care, set priorities and deadlines, adjusting the flow of work to meet team and patient needs. Acting in the capacity of a liaison/expediter between patients and staff members as well as other services, including specialty and ancillary services. Advising patients of any delays in the clinic schedules
  • Securing necessary information for entry into the database of VistA by interviewing and registering applicants
  • Scanning all administrative data in the electronic administrative record
  • Transcribing orders, to include tests under the CPRS menu such as lab tests, X-rays, EKGs, etc
Lead Medical Support Assistant Call Center
02/2009 - 01/2015
New York, NY
  • Analyzing situations to determine what decisions can be made or if advice of a higher authority is needed on special problems
  • Performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
  • RECRUITMENT INCENTIVE/RELOCATION INCENTIVE IS NOT AUTHORIZED
  • Serves as the receptionist for the nursing station with the ability to determine the nature of calls and answering questions of visitors to the ward
  • Handles all patient information in accordance with provisions of the Privacy Act
  • Updates patient demographic information, next of kin, emergency contacts, insurance information, utilizing pre-registration in the VA Database
  • Accurately processes patient information, appointments, admission/discharge/transfer menus in VA Database
Medical Support Assistant
11/2002 - 09/2008
Houston, TX
  • Entering requests and scheduling patient appointments in VistA for various clinics and services throughout CTVHCS
  • Entering patient information in the electronic waiting list as appropriate. Coordinating all activities and appointments for continuity of care
  • Ensuring patients are informed of all scheduled appointments to minimize rescheduling and no-shows
  • Entering no-show information for patients who fail to report for scheduled appointments and rescheduling patients as ordered by the clinician
  • Providing Clinicians with a daily list of encounters requiring completion for workload credit
  • Participating and providing input in problem solving on operational issues or procedures in team meetings, performing follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the PACT to assure continuity of care. Ensuring means test is up-to-date when applicable
  • Screening calls and taking messages as appropriate. Receiving inquiries from patients concerning a variety of medical, personal, and administrative matters
  • Uses initiative to answer questions of an administrative nature while referring those of medical nature to professional staff
  • Exhibits a working knowledge of the medical center in order to provide general information and to direct customers to proper places. Exhibits a working knowledge of the medical center in order to provide general information and to direct customers to proper places

Education


University of Mount Union
1997 - 2002
School's Degree in Health

Professional Skills


  • Experience/Education Combination: Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED)
  • Experience. One year of experience equivalent to the next lower grade level (GS-6)
  • Setting priorities and deadlines, adjusting follow and sequencing work to meet team and patient needs
  • Prioritizing calls and making decisions on caller needs
  • Maintaining inventory of necessary office and cleaning supplies necessary to operate the clinic
  • Use of automated tracking tools and computers to perform recordkeeping, correspondence, and tracking operations; skilled in data entry
  • The Advanced MSA is responsible for setting priorities and deadline, adjusting the flow and sequencing of the work to meet team needs

How to write Medical Support Assistant Resume

Medical Support Assistant role is responsible for particular, education, interpersonal, customer, medical, compliance, healthcare, health, regulations, basic.
To write great resume for medical support assistant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Medical Support Assistant Resume

The section contact information is important in your medical support assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Medical Support Assistant Resume

The section work experience is an essential part of your medical support assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous medical support assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular medical support assistant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Medical Support Assistant resume experience can include:

  • Communicate effectively, both orally and in writing; Skill in typing: a qualified typist is required
  • Printing and disseminating encounter action required reports and effectively communicating so that each provider is aware
  • Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic
  • Demonstrate the ability to manage staffing requirements, manage priorities, and coordinate work in order to complete
  • Collaborate and communicate tactfully and effectively both orally and in writing
  • Communicate tactfully and effectively, both orally and in writing, in order to meet

Education on a Medical Support Assistant Resume

Make sure to make education a priority on your medical support assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your medical support assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Medical Support Assistant Resume

When listing skills on your medical support assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical medical support assistant skills:

  • Plan, organize work, and meet deadlines. Ability to communicate effectively, both orally and in writing using tact and diplomacy
  • Combination of experience and education that are qualifying for entry level for which both education and experience are acceptable
  • Communicates tactfully and effectively, both orally and in writing, in order to meet program objectives
  • Experience. One year of experience equivalent to a GS-6 level MSA
  • Experience. One (1) year of experience equivalent to the next lower grade level (GS-06)
  • Education. Education cannot be substituted for experience at this level of experience

List of Typical Experience For a Medical Support Assistant Resume

1

Experience For Advanced Medical Support Assistant Resume

  • Communicate tactfully and effectively, both orally and in writing, in order to meet program objectives
  • Setting priorities and deadlines
  • Experience dealing with a diverse group of individuals when providing pertinent/general medical/clinical information
  • Experience providing a model teambuilding environment
  • Prioritize and multi-task with competing deadlines
  • Assist in determining patient eligibility, scope and priority for the PRC program. Respond to PRC inquiries and request for assistance that are made to the CEO
  • Validates and updates patient demographic information, in-person, during check-in, or over the phone
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
  • 4) Ability to delegate authority, evaluate and oversee people and programs, accomplish programs goals, and adapt to challenging priorities
2

Experience For Lead Medical Support Assistant Resume

  • Prioritize calls and make independent decisions through timely problem resolution
  • Monitor daily staffing levels and ensure equal distribution of workload/coverage; set priorities and deadlines
  • Provide the health care teams with the necessary clerical/administrative/technical support required to maintain a smooth, effective clinic flow and operations
  • Distributing and monitoring work assignments, orienting and providing training, ensuring all training requirements are met
  • Operating a multi-line telephone system to receive and relay incoming and outgoing telephone messages. Faxing/scanning documents
  • Coordinating with the patient care team to review the clinic utilization by using various reports, developing and managing a tracking system for follow up care
3

Experience For Supervisory Medical Support Assistant Resume

  • Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
  • Establishing and maintaining medical charts and administrative records, scheduling and canceling appointments
  • Participating and providing input in problem solving on operational issues or procedures in team meetings, performing all follow-up actions
  • Determining the nature of the call and assisting with communicating needs regarding appointments, medication refills/renewals etc
  • Scanning outside medical records into CPRS using the VistA imaging software and insuring that the quality control processes are followed
  • Scheduling, canceling, and rescheduling patient's appointments and/or consults; and entering no-show information
4

Experience For Medical Support Assistant Office Automation Resume

  • Assigning and evaluating the work of subordinate staff resolving complex problems to ensure patient services are met
  • Completing text orders, entering no-show information and monitoring the electronic wait list
  • Scheduling, canceling, re-scheduling patient’s appointment and/or consults
  • Using and understanding basic medical terminology
  • Making appointments for patients in an inpatient setting
  • Evaluating performance, and taking disciplinary action when necessary
  • Taking inventory and requisitioning supplies and equipment
  • Maintaining various unit files, forms, and publications, including the unit census log
5

Experience For Medical Support Assistant Oa Resume

  • Extracting and analyzing data in order to provide reports in support of performance measures to senior management
  • Processing and record keeping of inpatient medical records
  • Answering phone and taking care of the patients needs
  • Conducting ongoing review to ensure quality of work
  • Ensuring accurate and timely scheduling of appointments/consults
  • Preparing for clinic visits; continuously monitoring patient flow
6

Experience For Medical Support Assistant Prc Resume

  • Making final decisions on selections
  • Acting as a liaison between Medical Support Assistants and staff in order to resolve day-to-day conflicts
  • Monitoring appointments for areas of responsibility
  • Utilizing computer technology to ensure continuity of care through accurate patient information
  • Managing the electronic waitlist
  • Practicing the highest level of customer service
7

Experience For Supervisory Advanced Medical Support Assistant Resume

  • Checking patients into the VISTA system
  • Insuring patients accurately appear in the check in monitor system
  • Performing basic eligibility identification
  • Typing 40 Words Per Minute Required
  • Resolving employee issues at the Supervisory level, and provide management support to the Chief of MAS and Assistant Chief of MAS
  • Orienting medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative matters
8

Experience For Advanced Medical Support Assistant Audiology Service Resume

  • Coordinating and/or scheduling patient appointments with other clinics or specialties
  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. x-ray, lab work)
  • Providing guidance to staff member to include changes in policies and procedures
  • Organizing the work structure of his/her assigned areas
  • Working closely with professional staff to expedite emergency request for required day-to-day patient care
  • Performing basic eligibility, co-pays and pre-authorization requirements for specific coverage
9

Experience For Medical Support Assistant Ward Oa Resume

  • Planning coverage over all areas of responsibility
  • Entering no-show and cancellation information and ensuring all no-shows are reviewed by the clinical staff
  • Preparing and updating program guides, forms, information letters, fact sheets, directives, and other written material related to the assigned programs
  • Maintaining and updating documentation required for accreditation by the Commission on Accreditation Facilities (CARF), as assigned
  • Following consult management guidelines for assigned programs
  • Maintaining suspense files on official correspondence, operations, supply replacements, and monthly, quarterly, and yearly maintenance and safety reports
  • Taking minutes for staff meetings and other program activities
  • Resolving daily workplace issues and maintaining efficient workflow
  • Providing input on performance
10

Experience For Lead Medical Support Assistant Call Center Resume

  • Participating in team huddles
  • Ensuring patient encounters are complete (check-out and/or no-show)
  • Orienting and providing on the job training for new and current employees
  • Verifying and reviewing patient medical records according to set procedures
  • Interpreting and verifying provider orders

List of Typical Skills For a Medical Support Assistant Resume

1

Skills For Advanced Medical Support Assistant Resume

  • Experience- Six months experience of clerical, office or other work that indicates the ability to acquire particular knowledge and skills /or
  • The incumbent acts as a first line contact with the patients telephonically and sometimes face-to-face, requiring excellent customer service skills
  • Collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare
  • Intermediate computer skills and experience with VA computer applications
  • Ensuring the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments
  • Communicate effectively and professionally with employee at varying grade levels
2

Skills For Lead Medical Support Assistant Resume

  • Communicate effectively and professionally with employees at varying grade level
  • Communicate tactfully and effectively, both orally and in writing, in order to meet program
  • 3) Experience/Education Combination. Equivalent combination of experience and
  • Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments and etc
  • Experience. One year of experience equivalent to the next lower grade level (GS-5)
  • Experience:One year of experience equivalent to the next lower level (GS-05)
3

Skills For Supervisory Medical Support Assistant Resume

  • Works with patient care teams to effectively provide, manage and support VA Health care to patients
  • GS-7 Lead MSA Experience: One year of experience equivalent to the next lower grade level
  • Experience/Education Combination. Equivalent combination of experience and education
  • Experience: One year of experience equivalent to the next lower grade level
  • Knowledge of PCMH principles, practices, evidence-based guidelines, and procedures necessary to provide and document effective patient care
  • Experience; One year of experience equivalent to the next lower grade level
4

Skills For Medical Support Assistant Office Automation Resume

  • Experience: One year of experience equivalent to the next lower grade level (GS-7)
  • Experience/Education Combination. Equivalent combination of experience and education are
  • Experience. One (1) year of experience equivalent to the next lower grade level (GS-05)
  • Specialized Experience: GS-07 Lead MSA - One (1) year of experience equivalent to the next lower grade (GS-06)
  • Communicate effectively and professionally with employees at varying grade levels,
5

Skills For Medical Support Assistant Oa Resume

  • Developing and maintaining effective and efficient communication with the patient and interdisciplinary care team, VA medical centers, and other agencies
  • Developing and maintaining effective and efficient communication with the patient and the interdisciplinary teams
  • Managing electronic waitlist to verify and validate accuracy and resolve issues
  • Uses CPRS and skill in preparing Word documents and Excel spread sheets for reporting
  • Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established
  • Develops and maintains effective and efficient communication with both patient and interdisciplinary teams, providing continuity of care
6

Skills For Medical Support Assistant Prc Resume

  • Oversees the daily operation of the Call Center to ensure that the agency policies and priorities are being followed
  • Delegate authority, evaluate, oversee people and programs to accomplish program goals and adapt changing priorities
  • Skill in typing (40 WPM); a qualified typist is required
  • Communicates skillfully with individuals in order to obtain the desired effect, while ensuring compliance with established policies and regulations
  • Delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities
7

Skills For Supervisory Advanced Medical Support Assistant Resume

  • Skill in basic data gathering methods to collect factual data and use basic analytical techniques to review the data
  • Skill in typing; a qualified typist is required (40 WPM)
  • Scheduling experience
  • Experience auditing the work of medical support assistants
  • Experience in a clinic setting required
  • Experience with Phillips monitoring system and flowsheet
  • Demonstrate the ability to provide staff development and training
  • Sets priorities and deadlines while adjusting the flow and sequencing of work to meet both physician and patient needs
8

Skills For Advanced Medical Support Assistant Audiology Service Resume

  • Demonstrate the ability to review and monitor data to ensure all reports are complete and accurate
  • Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies
  • One year of experience at the next lower (GS-6) level
  • One year of experience equivalent to the next lower grade level
  • One year of specialized experience equivalent to the next lower level (GS-6)
  • Operate computerized programs and databases in order to enter, modify and retrieve
9

Skills For Medical Support Assistant Ward Oa Resume

  • (a) GS-7 Lead Medical Support Assistant - One year of experience equivalent to the GS-6
  • Accepts consults from requesting providers and works directly with Management to assign categories and priorities of care where applicable
  • Maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
  • Skill in communicating with individuals in order to obtain the desire effect, ensuring compliance with established policies and regulations
  • Demonstrates courtesy and professionalism
  • Develop and recommend proposals for the purpose of improving workload distribution, efficiency, effectiveness, and productivity
  • Develops and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
  • Validate and update patient demographic information, in person, during check-in, or over the phone
  • Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers and non-VA medical facilities
10

Skills For Lead Medical Support Assistant Call Center Resume

  • Set priorities and deadlines
  • Manages electronic wait list to verify and validate accuracy and resolve issues
  • Collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established
  • Operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from
  • Substituting Education for Experience: No educational substitution for GS-7 grade level
  • One year of experience equivalent to next lower grade, GS-07

List of Typical Responsibilities For a Medical Support Assistant Resume

1

Responsibilities For Advanced Medical Support Assistant Resume

  • The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow
  • Assist with clinic access contingency plans by adjusting appointment times/location, or dates as well as shift patients to other healthcare provides as conflict with staffing and/or coverage occurs
  • Act as a receptionist at the clinic/Surgical Department, either face-to-face or telephonically, requiring excellent customer service skills
  • Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic
  • Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
  • Demonstrate the ability to manage staffing requirements, manage priorities, and coordinate work in order to
  • Effectively multitasks in order to work with physicians, nurses, patients, family members, visitors and others employees
  • Updating and validating patient demographic information
2

Responsibilities For Lead Medical Support Assistant Resume

  • Establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required
  • Validates and updates patient demographic information, either in person during check in or over the phone
  • Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
  • Skilled in communication with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations
  • Demonstrates advanced knowledge of managing a clinic and utilizes various reference sources
3

Responsibilities For Supervisory Medical Support Assistant Resume

  • Develops and maintains effective working relationship with all clinical and administrative staff
  • Independently manage position responsibilities with little supervision as well as set priorities and deadlines
  • Demonstrates an advanced knowledge of medical terminology
  • Develops/maintains effective and efficient communication with patient, interdisciplinary team, VA medical centers, and other agencies
  • Provide excellent customer service while adhering to policies and procedures
  • Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations
4

Responsibilities For Medical Support Assistant Office Automation Resume

  • Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
  • Organizes workload, sets priorities and meets deadlines
  • Scheduling, canceling and rescheduling patient appointments and/or consults
  • Receiving calls and screening for proper information, utilizing courtesy and privacy rules
  • Collecting, scanning, and updating all health insurance information; and
  • Performing enrollment/eligibility, completion of means/copay tests, verifying insurance and updating patient demographics through patient registration
  • Working at the front desk and representing the first interaction our patients have with the radiology service
  • Managing the consult tracking system for follow up care
5

Responsibilities For Medical Support Assistant Oa Resume

  • Participating in clinic and team huddles to participate in clinic/section problem solving
  • Adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure
  • Ensuring all training requirements are met
  • Evaluating performance and taking disciplinary action, when necessary
  • Managing Electronic Wait Lists, Recall Reminder Reports, and Missed Opportunity Reports
  • Distributing and balancing workload
6

Responsibilities For Medical Support Assistant Prc Resume

  • Creating and maintaining employee work schedule
  • Responsible for scheduling appointments, including interpreting and verifying provider orders
  • Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met
  • The incumbent is a point of contact for resolving patient issues, especially regarding appointment and scheduling concerns
  • Act as preceptor to new MSA hires in the area by answering questions, demonstrating best practices, and spot-checking work to ensure highest quality of output
  • Responsible for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines
7

Responsibilities For Supervisory Advanced Medical Support Assistant Resume

  • Responsible for extracting and analyzing data to provide reports supporting performance measures, insurance capture, workload capture to senior management
  • Follows up on pending issues while demonstrating an understanding of the impact of work not completed
  • Daily review of active/pending consults, Electronic Waiting List (EWL), Recall list and Audiocare communications for accuracy and disposition
  • Updates unit calendar for scheduling leave and maintaining proper levels of personnel
  • Participate and provide input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
  • Receive telephone calls regarding availability of, and procedures for providing assistance
8

Responsibilities For Advanced Medical Support Assistant Audiology Service Resume

  • Performs clerical work in support of the care and treatment given to patients such as receiving patients or maintaining patient files
  • Monitor patient enrollment information to the designated clinics, assisting clinic providers in enrolling patients into a PCE module
  • Identify delays or problems in processing patient appointments and work with appropriate contact to bring about resolution
  • Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management
  • Orient staff, provide and maintains training requirements and updates for new and current employees as needed
9

Responsibilities For Medical Support Assistant Ward Oa Resume

  • Consult list: review pending list, receive consult, triage consult for guidelines, call patient ot schedule appointments
  • Manage clinic matrixes, assessing needs for provider to patient ratio based on VHA mandates
  • Coordinate lodging for patients as needed
  • Interprets and verifies provider orders in accordance with VHA national scheduling guidelines
  • Participate and provide input in problem solving on operational issues or prcoedures in team meetings
  • Notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc
  • Participates and provides input in problem solving on operational issues or procedures in team meetings
  • Reconciles end-of-shift/end-of-day processing and reports
  • Responsible for assuring correct workload capture
10

Responsibilities For Lead Medical Support Assistant Call Center Resume

  • Receives alerts from providers when consults have been triaged and are ready for scheduling. Schedules patients for specified appointments within guidelines
  • Review and update sharing agreements between the SLC VAMC and other customer sites
  • Actively assist the organization in meeting National CVT Hub's performance measures
  • Performs direct patient support work to include collecting information from patients
  • Notifies nursing staff for STAT and emergency orders
  • Maintains and reviews patient's electronic medical record according to set procedures
  • Arranges scheduling and coordination of inpatient appointments in an effort to avoid conflicts with the inpatient treatment schedule
  • Assists with orientation/on the job training of new staff

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