Systems Support Engineer Resume Sample
Robyn Oberbrunner
987 Tara Path,
Los Angeles,
CA
+1 (555) 767 0137
Work Experience
Senior Systems Support Engineer
05/2017
-
PRESENT
Detroit, MI
- Responsible for providing support to virtual network environments with SAN storage devices and Windows servers
- Responsible for customer facing communication and working with a team of engineers assisting with supporting virtual network environments
- Support applications and peripherals on servers including tape backup hardware and software, email software, anti-virus software, etc
- Support current network operating systems on new or existing devices and/or communication equipment including routers and switches
- Provides phone support to employees or customers relative to networking technology
- Corresponds with customer and other divisions within the company to insure all customer concerns and issues are resolved in a timely manner
- Provide support all server operating system on new or existing devices
- Provide technical support for virtual environments; storage and back solutions
Systems Support Engineer
03/2013
-
01/2017
Dallas, TX
- Provides phone support to employees or customers relative to server/ system technology
- Provide support to the following solutions: SAN storage, DR sites, Windows Servers, Virtual Environments such as: VWware & RDS
- Assists and mentors less experienced peers
- Technical support or operational experience
- Strong knowledge of troubleshooting techniques and practices
- Operate in highly fluid environment that supports all business activities
- Strong customer focus with attention to detail
Controls Systems Support Engineer
03/2007
-
11/2012
Philadelphia, PA
- Build relationships and develop trust with peers and business partners
- Multi-task and context-switch across a variety of customer incidents and needs
- Responsible for supporting and maintaining performance, capacities for all Windows physical and VMWare virtual servers and the associated direct attached and SAN/NAS storage arrays
- Maintains authorized software (operating system and application) installed on servers and workstations; oversees the running of applications to identify and resolve problems; continues performance enhancement with measurable benchmarks
- Maintains DNS, SMTP, DHCP domain controllers, storage arrays, active directory applications, printing, mail, web servers and FTP services for the enterprise
- Provides Level II technical support to users to resolve problems in conjunction with the IT Help Desk
- Participate in IT projects through the design and development stages, preparing a technical design that reflects business requirements and is consistent with IT Strategy and overall IT Architecture
Education
Brown University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Ensures the team meets its SLA commitments to both internal and external partners in ensuring the highest quality and frequency of stock pricing and related financial market news
- Strong technical project management skills. Proven ability to lead complex technology implementations involving multiple technologies and support teams
- Have excellent verbal and written skills and able to effectively communicate with all stakeholders within the organization
- Experience rolling out Windows products an servers in a high volume environment. Cisco Switching and routing skills would be beneficial
- Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer
- Proven skills in PC repair, troubleshooting, deployment, and decommissioning
- Excellent communication, presentation, and client-facing skills
How to write Systems Support Engineer Resume
Systems Support Engineer role is responsible for technical, scripting, technology, leadership, administration, research, design, languages, networking, linux.
To write great resume for systems support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Systems Support Engineer Resume
The section contact information is important in your systems support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Systems Support Engineer Resume
The section work experience is an essential part of your systems support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous systems support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular systems support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Systems Support Engineer resume experience can include:
- Be a team player, with excellent interpersonal and customer service skills
- Good documentation skills; ability to create high quality written artefacts to contribute to the Support knowledgebase
- Scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Experience installing, validating, upgrading, and patching software and hardware components, including 3rd party vendor applications
- Proven working experience in installing, configuring, and troubleshooting UNIX/Linux based environments
- Excellent experience working with Active Directory and designing & maintaining Group Policy Management
Education on a Systems Support Engineer Resume
Make sure to make education a priority on your systems support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your systems support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Systems Support Engineer Resume
When listing skills on your systems support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical systems support engineer skills:
- Strong change management skills; proven track record as an agent for technology and business process change
- Self-motivation with an ability to understand new mechanical, electrical & electronic technologies combined with strong fault finding & diagnostic skills
- Good problem-solving skills and analytical abilities
- Strong troubleshooting skills of integrated multi-tiered systems and applications
- Solid Bash Scripting skills
- Excellent problem solving / analytical skills and knowledge of analytical tools is required
List of Typical Experience For a Systems Support Engineer Resume
1
Experience For Senior Systems Support Engineer Resume
- Organisational skills (essential)
- Ensuring that required prerequisites (e.g. design inputs, tools, documentation, deliverables, schedule, and budget) are in place prior to commencing work
- Validating and reviewing the work of others
- Ensuring customer experience goals are met
- Good knowledge of IPL windows for VISA's MVS systems. Participation in IPL decision making meetings
2
Experience For Building Management Systems Support Engineer Resume
- Be accountable for achieving key performance metric targets that contribute to the quality of our customers’ experiences
- Experience of supporting distributed UNIX environments
- Excellent understanding of HTTP
- Experience supporting mission-critical infrastructure in a fast-paced environment is required
- Strong understanding of the business and/or industry
- Experience with Linux operating system administration
- Experience with Networking Servers
- Prioritize through evaluating impact, severity, and resources available
3
Experience For Controls Systems Support Engineer Resume
- Practical experience in TCP/IP network support including routers, switches and firewalls
- Experience managing storage systems, server farms, networks (NFS, FCOE) and applications
- Experience monitoring large system implementations across geographies
- Demonstrated ability to automate with Powershell or a similar scripting language
- Experience supporting applications hosted in Azure nice-to-have
4
Experience For Market Management Systems Support Engineer Resume
- Experience managing Microsoft SQL Server 2003 and 2005, and IIS
- Previous experience with VMware (VDI), Exchange, Active directory, NetApp SAN/NAS, IBM V Series SAN storage array
- Provide excellent customer service by seeking to understand each customer’s issue
- Three or more years experience in an IT support related role
- Work independently, exhibit great discipline, take initiative, and exercise good judgement while working remotely
- Manage effective issue identification and resolution process; serve as the focal point for customer- servicing infrastructure-related issue / crisis resolution
- Experience and willingness to work as an Operations Manager/Onsite Project Manager
5
Experience For IT Systems Support Engineer Resume
- Ensures work is performed in a safe and effective manner in accordance with the Health & Safety at
- Experience with Backup, AV, Patch Management and other server based software required
- Experience with firewalls, switches, VPN, LAN/WAN, IP telephony, Wireless LAN technologies, and IPSec
- Professional experience in a Systems/IT Support position
- An ability to prioritize workload and respond quickly to important issues
- Experience with enterprise system integration
- Experience with government system integration standards processes and requirements
- Excellent ability to work with minimal supervision
- Excellent ability to document work through tickets/knowledgebase
6
Experience For Senior Saas Systems Support Engineer Resume
- Upport experience with VMWare Infrastructure
- Experience with data protection (backup/restore) technology solution
- Experience with out-of-band management technologies for servers
- Small project management experience including planning, resourcing, and communication with sponsors
- Linux, Unix, Microsoft Windows, or Storage Administration experience required
7
Experience For Application Systems Support Engineer Resume
- Experience with Windows OS Administration
- 4+ post graduate years of experience
- Experience with Enterprise Application Administration, preferably in Salesforce and other applications like ERP/CRM/enterprise-class systems
- Experience in Oracle E-Business, Oracle Business Intelligence. Informatica, Hyperion Essbase, and Integration tools like Mulesoft & CastItron
- Experience in technical interface with reseller partners and end-users on hardware, software, and/or entanglement services
- Experience with RHEL 6 and 7
- Past work experience and/or community service
8
Experience For MAM Systems Support Engineer Resume
- Experience with virtualization (VM Ware) and Citrix suite of products (Xen App & Xen Desktop)
- Strong Process improvement focus
- Experience in an IT-related field
- Experience with virtualization and containerization (e.g., VMware, RHEV)
- Good Unix/Linux knowledge
9
Experience For Unix Systems Support / Engineer Resume
- PC/Server Support experience
- Experience with software development tools such as Git, Puppet, Docker, Linux, Windows
- Experience in user support in multinational environment is an advantage
- Proven success in a fast-paced 24x7 production environment
- Experience in a SaaS and/or online payments business nice-to-have
- Strong Linux and Windows Server background
- Strong knowledge of TCP/UDP ports and protocols
- Participating and managing the implementation & testing for multi discipline engineering efforts delivered as part of the program
- Handling, analysing and resolving Trouble Tickets
10
Experience For SW / Systems Support Engineer Resume
- Supporting new and modified solution installation, configuration, customization, testing, and deployment, including preparation of test scenarios
- Researching customer issues, providing workarounds and resolutions or diverting to alternative resolver groups as necessary
- Performing IOT testing when required
- Supporting customers through training and site assistance visits
- Collecting the necessary information and data from the production environment (scenario causing the issue, configuration in place, logs, etc)
- Keeping track of the production issues and following the escalation path when necessary
List of Typical Skills For a Systems Support Engineer Resume
1
Skills For Senior Systems Support Engineer Resume
- Efficient and effective troubleshooting skills in a high-pressure environment
- Possess excellent PC and networking skills
- Solid understanding of supporting applications in a Windows Server environment; Experience with Linux nice-to-have
- A good understanding of Office 365 services and experience in migrating to the “cloud”
- Relentlessly pushing for issue closure whilst ensuring full resolution and excellent customer experience are achieved
- Communicate effectively with all levels of the business including peers, technical management, customers and/or external vendors
- Experience supporting applications hosted in Azure and experience with Application Insights nice-to-have
2
Skills For Building Management Systems Support Engineer Resume
- Virtualisation – Good experience in design, implementation and monitoring of VMWare products (Host and client) as well as knowledge of VDI solutions
- Demonstrated experience in troubleshooting complex technical issues
- Prior operations experience (2 or more years) in supporting Enterprise Applications
- Experience in providing operational support, preferably Enterprise Application and able to prioritize the task as needed
- Demonstrated experience with server administration, monitoring tools, and backup and recovery procedures
- Experience in engineering, technical support or equivalent experience. (military, vendor or other relevant industry)
- Friendly and approachable, with proven customer service experience and the ability to convey technical concepts to end-users
3
Skills For Controls Systems Support Engineer Resume
- Strong technical aptitude, able to multitask and be flexible to respond to changing priorities
- Effectively troubleshoot, diagnosis, and implement solutions for reported hardware and software issues
- Advanced virtualization systems administration skills, VCP or equivalent
- Good experience in IT Server Infrastructure Build/Support
- Process trouble tickets and resolve faults effectively and efficiently
4
Skills For Market Management Systems Support Engineer Resume
- Partner effectively with IT resources to provide reliable end-to-end IT service delivery
- A self motivator who can demonstrate good initiative (essential)
- Work Experience:Up to two years job related experience
- Understanding of monitoring database performance; Experience with SQL Server nice-to-have
- Understanding and experience of secure systems
- Engineering experience, technical support, or college internship in a technical discipline
- Have good general knowledge of networking technology including load balancing, switching, routing, wifi and firewalls
5
Skills For IT Systems Support Engineer Resume
- Hands-on experience with hardware prototyping including reviewing PCB schematic and layout design, and selection of passive components
- Hand-on experience installing, configuring and monitoring relational databases (MySQL, MongoDB, Cassandra)
- Manage changing priorities in a fast-moving, dynamic environment
- RF network design experience using common RF planning tools such as Mentum Planet
- Strong knowledge of IP network design, switching, and routing
- Experience monitoring and investigating issues within AppDynamics or similar
6
Skills For Senior Saas Systems Support Engineer Resume
- Experience using and implementing a mobile device management platform
- Good knowledge of Panasonic Switchers, Pan and Tilt Systems, IP Streaming, IP control, IP Networking, NLE software and related applications
- Excellent working knowledge of all aspects of Microsoft Operating systems and related products
- Experience in building servers based on Microsoft operating systems
- Experience in Systems Engineering or Systems Support Engineering in dynamic, fast-paced environments
- Knowledge of and experience with at least 3 of the following scripting and query languages
7
Skills For Application Systems Support Engineer Resume
- Experience supporting/managing Active Directory, Symantec Endpoint Protection, Hyper-V/VM Ware, Windows Server 2008/2012/2016
- On-hand experience in troubleshooting, performance tuning, and problem resolution
- Experience writing code, primarily scripting (Python, Perl, etc)
- Experience tuning Linux and Windows Servers
- Able to work in a face paced environment with changing priorities
- Experience of Rolling Stock maintenance environments
- Experience of liaising with third party IT system suppliers
- Experience of systems installation and updates, working to processes
8
Skills For MAM Systems Support Engineer Resume
- An appreciation and experience of networking hardware e.g. firewalls and servers
- Global experience – working successfully with a global customer base
- Solid understanding of relational databases and connectivity protocols
- Experience in RF Network Planning and Optimization
- Problem solver - trouble-shooter & detective. Tenacious and good at asking questions that lead to solutions
- HNC in Engineering (Mech or Elect) or equivalent experience
- Demonstrated ability to automate with Powershell, Python or a similar scripting language
9
Skills For Unix Systems Support / Engineer Resume
- Experience in acoustics, ultrasonic, imaging, biometrics
- Good PowerShell & scripting ability
- Experience working with enterprise antivirus systems
- Strong understanding of RDBMS concept and SQL, preferably in Oracle
- Experience administering Microsoft Active Directory 2003/2008 domains for global organizations
- Proven ability to design and install end-user and server systems, including hardware selection, software selection, and integration
10
Skills For SW / Systems Support Engineer Resume
- Experience with Amazon Web Services (AWS) or other cloud hosting providers such as OpenStack
- Experience in Tier II troubleshooting IT systems with an escalation role
- Experience with warehouse control systems, material handling systems, automation systems and equipment
- Experience in programming on enterprise or department servers or systems
- Experience within JHA banking software & support
- Experience within an onsite IT customer facing role or similar
- Experience of working in ITIL-based support environments
List of Typical Responsibilities For a Systems Support Engineer Resume
1
Responsibilities For Senior Systems Support Engineer Resume
- Resolve problems efficiently and effectively, recognizing customers’ competence levels, and able to approach each level appropriately
- Conduct training for, and directs the efforts of, less experienced staff
- Strong background in Windows server administration and a passion for learning new technologies
- Knowledge of the platform capabilities and functionality and how it relates to the customer experience when services or technologies are impacted
- Overall Work Experience: 1 - 3 years
- Operations experience within a Manage Service Support Product model
- Experience with Windows AD environment required
- Experience with Windows OS required
- Essential experience on PHD design, implementation and maintenance
2
Responsibilities For Building Management Systems Support Engineer Resume
- Essential experience in MES design and purpose. Can clearly communicate product capabilities and converse with customers to implement solutions
- Experience of systems support/administration with the defence/military environment
- Support on-call schedule and response to priority incidents as needed
- Experience with financial services technology products
- Experience with VMware (VSphere 5/6) in a virtual environment
- Experience in architecture and design of Active Directory
3
Responsibilities For Controls Systems Support Engineer Resume
- Experience in the Data center or operations support field
- Experience of the full suite of MS Office programs
- Monitoring and controlling assigned work scope against the program plan
- Reporting progress and technical problems to project and engineering managers
- Coaching and supporting assigned engineer(s) to ensure they can meet the requirement of their work assignment
4
Responsibilities For Market Management Systems Support Engineer Resume
- Working with writers to solve publishing issues
- Implementing tools and developing procedures to help diagnose or mitigate problems
- Understanding of networking concepts such as DNS, DHCP, HTTP, OSI Model, and TCP/IP protocols and client-server applications
- Working knowledge of Virtual Environment configuration (essential)
- Supporting customer trials and demonstration events with some overseas travel
- Supporting system test activities, as required
- Building a test environment to mimic customer operational scenarios
- Handling the early analysis of the production issues
5
Responsibilities For IT Systems Support Engineer Resume
- Conducting complex multi-component analysis based on the call flows to identify the root cause of the issues
- Owning the technical documentation tools to generate documentation with the help of the Development teams
- Communicating with customers to fully define, agree & implement requirements
- Providing solutions for Experion product issues reported by customer sites
- Troubleshooting and or implementation with Backup products such as: AppAssure & Rapid Recovery
6
Responsibilities For Senior Saas Systems Support Engineer Resume
- Troubleshooting and or implementation with Microsoft Exchange & or Office 365 environments
- Understanding of Relational Database Management Systems (e.g. Oracle, MySQL)
- Working knowledge of virtualisation technologies (VMWare Hyper-V)
- Working closely with the Information Architect to lead the implementation efforts from a technical perspective
- Meeting with managers, Content Strategists, and Information Architects to identify business requirements; and with IT to identify technical requirements
- Working with the IT administrative team to solve production problems
- Defining best practices and standards to improve the quality of our HTML
- Finding workarounds and resolutions in a very complex and technical product set
- Logging and progressing customer issues to conclusion
7
Responsibilities For Application Systems Support Engineer Resume
- Working within an ITIL v3 or ISO20000 IT service management environment
- Liaising with 3rd Party suppliers to rectify any bugs or errors in a timely manner
- Notifying customers of problem resolution for all affected incidents
- Operating system and software updates
- Working with a network firewall
- Networking knowledge (OSI network layers, TCP/IP)
- Invoking the production incident management process as required
- An understanding of servers, networking and storage for troubleshooting purposes
- Familiarity with common IP networking technologies and troubleshooting techniques
8
Responsibilities For MAM Systems Support Engineer Resume
- Responsible for installing and configuring business customer’s desktop, desktop software and peripherals
- Takes part in delivery/product team meetings representing System Support Engineering
- Configuration, deployment, support, maintenance, troubleshooting of web infrastructure services including, but not limited to
- Execute support equipment statement of work (SOW), analyzing requirements and procuring support equipment to support KC-46
- Assist with providing logistics support influence on product designs. Provides assistance in responding to basic customer inquiries
9
Responsibilities For Unix Systems Support / Engineer Resume
- Work with Issues Tracking System to ensure services are provided according to SLA’s
- Penchant to perform troubleshooting & problem-solving activities
- Penchant to perform troubleshooting & problem solving activities
- Enhanced understanding of network security, and the systems that support network monitoring and management
- Perform software requirement gathering, and understand software development and testing life cycle
- Evolve how we utilize, and help build reporting/dashboading, within AppDyanmics and Application Insights
- Management & Operating system deployment using SCCM 2012
- Expertise in one or more areas of IT such as Microsoft administration, virtual computing administration, or networking administration
- Perform 24x7 tier 1 troubleshooting, including off-hour maintenance activities, problem resolution, and on- call
10
Responsibilities For SW / Systems Support Engineer Resume
- Thorough knowledge of IPL process, maintenance of HMC profiles, HCD, LPAR weighting changes
- To be able to independently drive IPL process for any of VISA's MVS systems. Advise operations on any issues faced during the process
- Perform trending and continuous improvement analysis within areas of responsibility
- Pre-deployment configuration and staging of LTE equipment in support of pre-sales and post-sales requirements
- Write and maintain training material and operations guides
- Prepare LTE hardware, software and associated network equipment for use with existing installation manuals
- Administer Enterprise Applications like Web CMS, Search on an on-going basis
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