Web Support Resume Sample

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Fern Leuschke
7552 Torphy Gateway,  Philadelphia, PA
+1 (555) 773 4088

Work Experience

Web Portal Support Manager
08/2017 - PRESENT
San Francisco, CA
  • Experience developing Java or C# applications
  • Linux shell scripting or PERL programming experience
  • SQL / NO-SQL / General Database experience
  • Experience in creation / maintenance of websites with associated knowledge (HTML, CSS, Java - basics)
  • Develop, support and administration of Eaton’s enterprise portal, web content management and related environments
  • Develop and maintain web production processes that enable efficient NPI’s, localization, and site evolution
  • Use vendor’s Commercial-Off-The-Shelf (COTS) products to develop or maintain workflow for item setup
  • Database technologies – Sql Server and similar databases
Web Application Support
02/2014 - 07/2017
Houston, TX
  • Familiarity with Operation process
  • Understand digital technologies and services being used by Greene King business
  • Providing technical support for mobile, CRM and web applications used in GK
  • Supporting the Retail & Core Service Desks to digital issues are identified and resolved quickly and efficiently
  • Work with third party suppliers that deliver outsourced services, including Zone, Celerity, Propeller, ORM, Zonal, to identify and resolve problems and manage supplier issues
  • Provide technical support and guidance to the Change & Problem Manager
  • Investigation and resolution of Incidents, and Problems within the applications supported by the Retail Application Team
  • Work in conjunction with the key stakeholders inside and outside IT, to identify opportunities to improve best practice and effectiveness of web solutions, and future technologies
  • Support 24x7 operations
Summer Intern Technologist Web Application Support
06/2008 - 11/2013
Phoenix, AZ
  • Familiar with Mac Software application, including Illustrator, Photoshop, Indesign, QuarkXpress, Freehand, etc
  • Translate business requirements into well-designed and documented software components based on Microsoft technologies
  • Challenge requirements while designing solutions based on deep technical knowledge of Service Oriented Architecture (SOA)
  • Simplifies difficult concepts for non- technical users
  • Experience in an IT environment
  • Experience with SQL and SQl reporting
  • Solid experience with the .NET platform and possesses Enterprise application development experience
  • Solid programming experience with C#, ASP.NET, Ajax, WCF, JavaScript and XML
  • Work in a fast pace environment with multiple priorities and have the ability to adapt to shifting priorities


University of Phoenix - Kansas City Campus
2003 - 2007
Bachelor's Degree in Management

Professional Skills

  • Previous programming experience.- Have excellent communication skills, both written and oral- Proficient typing skills
  • Demonstrated skill with prioritizing tasks, accomplishing goals through collaboration and completing tasks on time
  • Strong understanding and demonstrable practical experience of supporting Web Based Applications
  • Good software troubleshooting skills
  • Great communication skills (interpersonal, written, and oral)
  • Experience with the .NET platform and possesses Enterprise application development/support experience
  • Working Experience of MSSQL Server

How to write Web Support Resume

Web Support role is responsible for software, retail, integration, database, mac, security, architecture, reporting, design, digital.
To write great resume for web support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Web Support Resume

The section contact information is important in your web support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Web Support Resume

The section work experience is an essential part of your web support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous web support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular web support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Web Support resume experience can include:

  • Able to communicate effectively with developers, BAs
  • Good understanding of Networking, DNS, DHCP and load balancing
  • C# Coding experience
  • Hands on experience on IIS – configuration and Knowledge of load balancer
  • Good knowledge of Tivoli Workload Scheduler
  • Creating, deploying, renewing and Import & export of the SSL certificates

Education on a Web Support Resume

Make sure to make education a priority on your web support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your web support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Web Support Resume

When listing skills on your web support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical web support skills:

  • Excellent communication skills and ability to work with key stakeholders and develop strong relationships
  • Demonstrated reflective listening skills in working with others to interpret and identify needs and requirements and develop successful resolutions
  • Strong organizational skills to handle heavy workload and multiple projects with frequent interruptions and schedule changes
  • Good understanding and working experience of Jira Ticketing tool and Sitescope Monitoring tool
  • Experience working on Web applications and have good understanding of both front end as well as backend
  • Good Experience in Web Application Deployment, Install, Upgrade Dev/Test/Preprod/Prod environment

List of Typical Skills For a Web Support Resume


Skills For Web Application Support Resume

  • Skilled at addressing common problems of limited scope
  • Although not essential, It is desirable to have experience of Retail or Hospitality sectors and an understanding of technologies and services in use
  • Demonstrated knowledge of Web Services / Middleware technology and concepts
  • Able to find pragmatic and effective technology solutions to business problems
  • Able to understand what is important and prioritise tasks

Skills For Web Portal Support Manager Resume

  • Work experience in Linux/Windows systems administration
  • Experience with the client’s Information Security Policy and standard controls processes (ACR/ICR/SCRP)
  • Strong technical background in core technologies (see below)
  • Experience in MS SQL is required
  • Web support experience
  • Troubleshooting reported problems and fixing various technical issues, identifying new techniques and in R&D
  • Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customers

Skills For WEB Support Information Technology Consultant Resume

  • Capable of multitasking and self-managing
  • Assist customers non-compliant with Constant Contact's permission and anti-spam policies in adopting best practices for becoming a trusted emailer
  • Have a great approach to problem solving
  • Comfortable in a complex and changing environment
  • Customer focused and great at problem solving
  • Great when working as part of a team and understands the benefits of collaboration

Skills For Web Support Engineer Resume

  • Cleanly separate design logic from semantic structure using CSS
  • Understand and interpret existing site design and style guides
  • Make designs cross-browser compatible using standards compliant markup
  • Manage cross-functional issues (collaborations, product defects, etc.) while remaining accountable for customer expectations
  • Essential function includes acting as a first point of contact for customer inquiries via telephone

Skills For Web Support Manager Resume

  • This is a technical role within the IT function reporting to the Retail Application Support Manager
  • Hands-on assortment of technologies including Windows/Linux Servers, JBOSS, IIS/Apache
  • Create and maintain technical content for Support’s knowledge base
  • Professional fluency in written and spoken English - proficient level required. Language capability in Cantonese/Mandarin is a big advantage
  • Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives
  • Serves as the first point of contact for online customers regarding host functionality, connectivity and Sabre provided tools used in the integration and deployment of their online site
  • This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs
  • Working knowledge of Splunk and App Dynamics
  • Facilitate data analysis and provide reporting and metrics

Skills For Director Global Web Support Resume

  • C#, Sql, ASP.net & .Net
  • Knowledge of the use and application of digital services in the retail sector or hospitality sector
  • Basic knowledge of information technology integration projects
  • Interact professionally with a diverse group: executives, managers and subject matter experts
  • A self-starter with an eye for detail
  • Medical, Dental, Vision, Disability, Life Insurance and 401k plans
  • Paid Time Off and Company Paid Holidays
  • Wear Jeans Everyday in our relaxed environment
  • Awesome Company Parties and Onsite Events

Skills For Web Commerce Support Engineer Resume

  • Intermediate knowledge of relational databases (php, SQL, etc.)
  • Intermediate knowledge of internet applications and protocols (web browsers, email, http, ftp, etc.)
  • Competency in both Windows and Mac environment
  • The desire and ability to work on a team
  • Familiarity with web content management systems, preferably OmniUpdate
  • Knowledge of web design
  • Familiarity with web standards and ADA compliance

Skills For Web Technical Support Specialist Resume

  • Primary job responsibility is to troubleshoot and resolve technical issues in Oracle Commerce products (ATG Web Commerce + Endeca Guided Search)
  • Process oriented; ability to learn internal support processes, and evaluate and provide feedbackon them to management
  • Manage high severity, escalated, complex, mission critical customer issues within contractual guidelines
  • Multi-task in stressful, deadline-driven situations
  • Occasional 24x7 weekend shifts required (emergency tickets only)
  • Engage with Development, Product Management, Service Delivery, Critical Accounts, and Support teams for other Oracle products to help customers meet their deadlines
  • Proactively identify customer needs and engage internal resources to ensure customer success

Skills For Web Domains Support Specialist Resume

  • Create presentations on technical topics for peers. Create and edit technical documents for peers and customers (MOS Knowledge Articles)
  • Independently resolve technical and other support issues and escalate cases when appropriate
  • Provide online demonstrations and educate customers on product features as well as online help resources
  • This role is responsible for providing in-depth IT technical as well as administrative support of web and other digital services along with supporting a number of Retail Applications
  • This role is based in Burton
  • Excellent verbal and written communication - Capable of dealing directly and confidently with systems administrators, project managers and client stakeholders,BAs etc

Skills For IIS Web Services Support Resume

  • Be self-directed and able to work with minimal guidance
  • Free Weekly Lunch
  • A free VPS

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