Expert Support Resume Sample

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Rubie Dickinson
6022 Gutkowski Passage,  Philadelphia, PA
+1 (555) 907 3712

Work Experience


Senior Support Application Subject Matter Expert
03/2016 - PRESENT
Houston, TX
  • Good knowledge of the Results Management
  • Good ICT skills, knowledge of ERP systems
  • Experience in dealing with stakeholders
  • Working in international Business
  • Knowledge of sales systems, forecasting and basic financial management
  • Sound knowledge of IT systems to record and analyze data, and the ability to generate Power Point presentations are essential skills
  • Demonstrate excellent skills in the management of senior customer relationship, influencing others, negotiation techniques and concrete technology
  • Problem solving, decision making, sound judgment, assertiveness
Sales Support Expert
10/2009 - 10/2015
Dallas, TX
  • Experience in the Military Decision Making Process, deliberate and crisis planning, and the Joint Operational Plans and Execution System procedures
  • Experience leading integrated process teams, joint planning groups, or battle staffs at the operational and strategic levels
  • Experience working Concepts of Operation and Expense Authorization Documents
  • Experience using communication skills, both written and oral, to include preparation of written products for senior leader (general officer/flag officer/senior executive service level) use and the ability to communicate at all levels
  • Experience working with USSOCOM, subordinate organizations, DOD, and knowledge of each military U.S. military service’s roles and missions
  • Assess effectiveness of Geographic Combatant Commands’ overseas contingency plans
  • Facilitate and lead USSOCOM’s “Coordinating Authority” responsibility in support of the National Military Strategic Plan to Counter Trans-regional Terrorist Organizations
  • Experience in strategic-level planning (e.g. operational design, military decision making process, contingency plan development, etc.)
Junior Expert for GCF Readiness Support Project
01/2004 - 06/2009
Detroit, MI
  • Receptive and responsive to different cultures and business practices
  • Customer sense of service
  • Experience in leadership and multi-site team coordination,
  • ITIL v3 foundation.
  • Applies appropriate bank’s regulations while processing the requests
  • Combined Joint, SOF, Interagency, and Regional experience working military operations to include special operations conducted in a joint, combined, and interagency environment
  • Experience working Section 1208 Authorities

Education


Southwest Minnesota State University
1998 - 2003
Bachelor's Degree in Computer Science

Professional Skills


  • Strong relationship skills and ability to build strong relationships with cross-functional departments
  • Execute flawlessly on day to day tasks by using advanced time management skills and prioritization based on need and criticality
  • Excellent verbal and written English communication skills fit to executive communication
  • Project management skills/experience as an asset
  • Excellent oral and written communication skills in English and Tetun language (max 10 points)
  • Excellent oral and written communication skills in English, Tetun and Portuguese
  • Prior experience of working in Unix environments and Shell scripting or Windows

How to write Expert Support Resume


Expert Support role is responsible for design, english, purchasing, finance, training, integration, database, telecommunications, java, wireless.
To write great resume for expert support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Expert Support Resume

The section contact information is important in your expert support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Expert Support Resume

The section work experience is an essential part of your expert support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous expert support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular expert support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Expert Support resume experience can include:

  • Structured thinking and good coordination skills
  • Understands solution and industry drivers while aligning business operations priorities and LOB priorities
  • Developing a good understanding of the existing application(functional and technical)
  • Support development of mechanisms of screening, prioritizing and recommending proposals to GCF Secretariat
  • Experience providing technical consulting services and expertise to Enterprise-level clients
  • Experience providing technical consulting services and expertise to Enterprise-level clients

Education on an Expert Support Resume

Make sure to make education a priority on your expert support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your expert support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Expert Support Resume

When listing skills on your expert support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical expert support skills:

  • Good communication and client interfacing skills
  • Effective working with global teams and other international operationsAbility to work effectively in high stress situations
  • Proven training development & execution skills
  • Strong communicator, including visualization and presentation skills
  • Strong technical and analytical and problem solving skills
  • Good written and oral communication skills both in Hungarian and English

List of Typical Experience For an Expert Support Resume

1

Experience For Sales Support Expert Resume

  • Enterprise Windows & Linux Server experience; comfortable in terminal-only environments and familiar with tools and scripting for both platforms
  • Knowledge of SQL, Networking, IIS, .NET, Java Web Servers and Web Applications, and Web Application Troubleshooting
  • Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems
  • Remote connection to customer installations for troubleshooting and healthy system checks
  • Review & challenge the current structure, Headcount & reporting Lines
  • Selection of necessary trainings &/or coaching requirements & follow up on execution and assessments
2

Experience For Senior Support Application Subject Matter Expert Resume

  • Lead the whole recruitment process; screening, selection, as well as the execution of induction, and integration programs
  • Provide necessary trainings and awareness to Lafargeholcim‘s standard operating procedures
  • Lead demand-generating activities in the assigned market for the assigned product specialty ( VAP)
  • Coordinate involvement with customers of other plants personnel when needed, including support resources, team members, and management
  • Able to solve medium to high complexity applications related incidents coming from end-users or AOC
  • Supports first line maintenance – AOC in executing application related operational tasks
  • Knowledge of French, German, Italian, Romanian, Russian, Polish or Dutch is advantage
  • ITIL certification is advantage
  • Support development of structure for NDA Team along with the ToR
3

Experience For Technical Support Expert Resume

  • Establish support roles for the NDA and national coordination mechanisms
  • Support implementation of “No-Objection Procedures”
  • Support establishment and implementation of stakeholder consultation mechanism in compliance to the Board’s requirements
  • Be active team player and lead quality by measuring our results - manage, and report key KPI’s for software life cycle and application management/compliance activities, and risks associated
  • In-depth experience of how the major mobile platforms behave and operate (Android, iOS, Windows Phone and Desktop, macOS, etc.), including platform communication protocols, OS behavior, capabilities, and limitations
  • Excel under pressure and tight deadlines
  • Thrive in a teamwork centric environment
4

Experience For Junior Expert for GCF Readiness Support Project Resume

  • Work independently and perform well under minimal supervision
  • Drive architecture review through defined process to resolution
  • Fluent in verbal and written English, other languages are an advantage
  • Advice customers on how to best implement and integrate the AirWatch SDKs and APIs with their systems
  • Review and/ or conduct necessary assessment of sales team members & Plant Managers to identify gaps/ areas of improvement
  • Guide & coach plant managers as well as sales team members and follow up on their development
  • Development of required KPI’s to monitor business performance
  • Institutionalize sales function to ensure customer focus
  • Review, assessment of gaps, development of actions & implementation to reach sales excellence before end of 2018
5

Experience For Business Support Expert Resume

  • Ensure daily communication & transition with teams from other time zones
  • Able to analyze impact of incident and communicate it to affected user areas and minimize it
  • Ensures that application operations SLA with end-users is held
  • Supports and end-users in functionality of the applications
  • Provide consultation and informal trainings to end-users
  • User Management (creation, delete)
6

Experience For Expert Support Engineer Resume

  • Defines daily application related tasks for first line support - AOC group
  • Can manage complex operation task handover towards first line support - AOC
  • Provide consultation and informal trainings to first line maintenance
  • Escalates incidents and tracks resolution status
  • Checks if Application vendor SLA is held and escalates in case of vendor non-performance
  • Applies and makes sure that development and task handover / change management procedure is kept
7

Experience For Rapid Technology NIR Application Support Expert Resume

  • Participate in specialist trainings that related to supported applications and areas, study operations and user manuals, requests specialist trainings
  • Escalate any performance issue towards development, Capacity Management group
  • Understand the business in terms of field requirements and operational processes to enable the successful alignment between the two for efficient execution
  • Develop and maintain an understanding of all key systems tied to Services Sales operational processes (Callidus, IBP, G4S, ASA, etc.) and ensure proficiency in key systems (EAS, CRM, etc.)
  • Deep knowledge of MS Excel and MS PowerPoint skills
  • Behavioural & Leadership Skills
  • Create and maintain business processes for tracking accomplishments against priorities
8

Experience For Senior Expert for GCF Readiness Support to Timor Resume

  • Experience in a similar area
  • Existing TS/SCI with a current FSP
  • Stretching to service customers globally in different time zones
  • Basic knowledge of technologies and the functioning of the organization
  • Problem solving orientation, proactive mindset, „can do” attitude
  • Group level business and decision making support for the Head of Polyol Business Development
9

Experience For Global Expert Technical Support Engineer Resume

  • Prepares communication supporting materials, collaborates in project preparations and supports the implementation
  • Provide support during meetings and forums
  • Accountability taking the extra mile to resolve customer complaints
  • Diplomatic & service oriented while interacting with Internal / external customer
  • Product Prime Role: Manage knowledge sharing of assigned products
  • Processes include but are not limited to: Go-to-Market, Sales
  • Processes include but are not limited to: Go-to-Market, Sales Planning, Demand Management, Deal Execution, Forecasting, Performance Management and defined Operations Services
  • Maintain/trouble shooting existing implementations
10

Experience For Application Support Expert Resume

  • Support international OpCos in the preparation of Post Evaluation Reports on MOL Group E&P’s most critical projects and assets
  • Knowledge and self-application of new development methods, researches, software and analysis methods
  • Participation in several larger and/or any cross-functional project
  • NT-ware 3rd Level Support (globally, English)
  • NT-ware Development (Germany, English)

List of Typical Skills For an Expert Support Resume

1

Skills For Sales Support Expert Resume

  • Good teamwork skills in a diverse workplace
  • Proven track record in managing client/customer engagements either in Sales / Pre-Sales, Consulting, Hosting or Digital Business Services Support Environment
  • Experience system troubleshooting, diagnosis and problem solving for hardware and networking
  • Client onboarding, KYC, account opening, compliance or regulatory experience
  • Strong understanding of Linux OS (Mainly Red Hat) . Shell scripting knowledge would be beneficial
2

Skills For Senior Support Application Subject Matter Expert Resume

  • Experience system troubleshooting, diagnosis and problem solving for software and databases
  • Good technical understanding of IaaS offerings and architectural layers
  • Good overview of the SAP Hana Enterprise Cloud Offering
  • In-depth and excellent knowledge of IT infrastructure – network topology and HW, servers administration, IP PBX telephony system, assembling process of IT HW
  • Previous experience administrating CRM systems, preferably SalesForce.com
3

Skills For Technical Support Expert Resume

  • SQL Databases and VBA coding experience
  • Experience in supporting application
  • Experience in sawmill production planning and calculations is an advantage
  • Experience with application development for mobile platforms, corresponding server-side components, and SDK and API integrations
  • Strong Electrical & Electronics Domain knowledge (Electrical Components, Single line diagrams, Electrical Schematics, etc)
  • Experience in leadership and multi-site team coordination
4

Skills For Junior Expert for GCF Readiness Support Project Resume

  • Experience of maintaining Ericsson BSC, APG43, APZ 212 30, APZ 212 40, APZ 212 50, APZ 212 60, RNC3820, EVO RNC8200, RBSs
  • Understandig ISO/OSI and TCP/IP model, good knlowledge in networking
  • Strong know-how of Windows operating system
  • Professional working experience, thereof 3+ in operations or related area
  • Previous experience within operations
  • Experience in WebLogic or similar java application servers
5

Skills For Business Support Expert Resume

  • Good team player and able to work in an "open office" workplace
  • Intercultural Sensitivity / Strong Communication
  • Experience in multicultural teams with ability to build relationships at all levels,
  • Lafargeholcim knowhow & experience in RMX, with similar market conditions/ diversified customer portfolio & spread geographical operations
  • Significant experience of at least 5 years in the related field
  • Experience in IT companies is an advantage
  • Correctly align on incident priority, command an incident war room and drive incident resolution
  • 1 - Ensure technical issues experienced by our customers are resolved
6

Skills For Expert Support Engineer Resume

  • On-site power system experience
  • Support development of Capacity Development Plan based on the priorities (capacity gap analysis) identified
  • Experience in sawmill processes and products is an advantage
  • Experience in WPS system is an advantage
  • Challenging Complexity / Innovative Thinking
  • Programming languages:C / Dot Net framework / Scripting ...etc
  • Participating in a 24x7 scheduling-model to provide timely, reliable and high-quality response to complex customer escalations
  • Making sure Customer is informed during the incident progress and until the incident is totally resolved and take ownership of full communication
  • Interfacing with various application teams, both internally and externally to Lazada, to drive resolution up and in-cluding the executive level as necessary
7

Skills For Rapid Technology NIR Application Support Expert Resume

  • Understanding of Electronic Metering Systems
  • Existing knowledge of Schneider Electric metering devices (i.e. PM8000, ION7650, ION8650, etc…)
  • Existing knowledge of Schneider Electric energy management software offers (i.e. Power Monitoring Expert and PowerSCADA Operation)
  • Diagnosing and resolving incidents
  • Logging incidents and their status in Operations Work Flow management System with collecting all related information (logs, reports, SQL queries)
  • Taking ownership of the incident to make real progress toward resolution with the tickets
  • Understanding of Power Quality
  • Escalating applications related incidents towards application vendor (third line support and maintenance) and track status
8

Skills For Senior Expert for GCF Readiness Support to Timor Resume

  • Answering user requests
  • Understanding of programmable logic controllers (PLC)
  • Monitoring production environments
  • Work in a heavily multitasking environment, frequently under pressure, on time shifts and in changing office locations
  • Exposure to technology and handling of system, testing and rollouts as an asset
  • Contribute to Advanced Tech Support team training and coaching
  • Occasionally preparing and presenting customer product demos
  • Assist sales personnel in the pursuit of new business by providing pre-sales technical support and assisting with customer evaluations and system selection
9

Skills For Global Expert Technical Support Engineer Resume

  • Create and document sales related SOPs, as well as modifying existing policies and procedures
  • Can create complex monitoring scripts for application monitoring
  • Exposure to Switchboard designing, cable installations etc
  • Accustomed to working in an international/global virtual matrix organization
  • Perspective on current Cloud Hosting trends and their impact on business strategies
  • Provides coaching to team members inside and outside one’s own department as required. Networks with peers and senior executives
  • Attention to details, work independence, understanding of importance and impact of conducted IT infrastructure changes
  • Knowledge of programming languages (C, C++, C, .Net, VBA, APS .Net, Java) would be an advantage
  • Accountable for the end to end (Application, Product and Infrastructure) operability of Customer’s SAP landscape including Service Levels
10

Skills For Application Support Expert Resume

  • Develops service plan with customer for business continuity according to SAP Best Practices
  • Support the NDA in undertaking the activities listed in the GCF’s Readiness Project
  • Support NDA in undertaking the activities listed in the GCF’s Readiness Project
  • Provide customers with expertise on the most used Mobile platforms, wireless telecommunications, and enterprise networking
  • Case tracking with entries in our CRM system

List of Typical Responsibilities For an Expert Support Resume

1

Responsibilities For Sales Support Expert Resume

  • +5 years of experience in building massively scalable distributed data processing solutions with Hadoop, HBase & Hive
  • Good understanding of Production technologies
  • IT Operations experience or related field
  • Basic knowledge of the petrochemical value chain and the functioning of the organization
  • Assist in developing strategic plans (goals, objectives and plans) based on customer guidance
  • Participates and proposes improvements regarding the development of guidelines, procedures and policies of sales organizations
  • Communicates to and aligns with internal stakeholders (e.g. HEC Delivery, Sales, DBS Support and Consulting, Board)
  • Broad IT background with emphasis on the application deployment and debugging
2

Responsibilities For Senior Support Application Subject Matter Expert Resume

  • BE / BTech in Electronics & Communication (or) Electrical & Electronics Engineering
  • Software basic knowledge: System Information / installation / configuration / back-up / restauration / debugging …
  • Know how on troubleshooting tools like Wireshark / mod poll / ...
  • NT-ware Project Team (globally but mainly USA)
  • Prepares high level decision making materials, analyses and works out business alternatives, coordinating proposals and presentations for Polyol Business Development team
  • Continuously coordinates team level initiatives and provides guidance
3

Responsibilities For Technical Support Expert Resume

  • Takes part in ad-hoc tasks and project execution within the Polyol Business Development Team
  • Collaborates with corporate and functional organisations (e.g. IR, Strategy, Controlling, HR) and taking part in the preparation of high level materials (e.g. management reports, business reviews, DS Management, EB, BoD materials)
  • Participation in any larger and/or any cross-functional project
  • Assimilate data and analyze metric
  • Prepare and analyze data calls and provide draft responses for Sponsor approval
  • Facilitate and coordinate monthly reports and briefings, including: progress reporting on strategic initiatives; status of activities, requirements, and metrics reporting; budget status and coordination with customers
  • Assist with coordination and preparation of special projects
4

Responsibilities For Junior Expert for GCF Readiness Support Project Resume

  • Assist the customer with briefings
  • Travel as necessary sometime on short notice
  • Expertise with the full suite of MS Office products
  • 1) Ensure that the rest of the global support team is updated on any product evolution (from C.E. / Product Mngmt / Offer Mngmt / Quality...), as well as advanced teams
  • 2) Ensure that expert technical support escalation paths to C.E. / Product Mngmt / Offer Mngmt / Quality are properly set and those stakeholders are identified
  • 3) Keep a list of cases with PCR (bugs, hotfixes, enhancements) and its status to share with L3’s / L2’s
  • 4) Collect and share with the offer quality team customer feedback (through L1/L2/L3 cases) on a quarterly bases + highlight most common pain point and recommended solution / improvement
5

Responsibilities For Business Support Expert Resume

  • Quick learner & willingness to learn & get competent on new products / offer launched in his/her perimeter
  • Deal with multi cultural people & geographically varied zones
  • TAR-5: Cases resolved in 5 day
  • Customer Net satisfaction score (for the resolved customer cases)
  • Drive Operations excellence and further adoption of SAP Sales Process (Franchise for Success)
  • Processes include but are not limited to: Go-to-Market, Demand Planning, Deal Execution, Forecasting, and Performance Management and defined Operations Services
  • Drive further enhancement of existing processes and tools collaborating with Regional Process Executives
6

Responsibilities For Expert Support Engineer Resume

  • Be a Champion and expert for specific Sales process
  • Coordination of Group Downstream level efficiency improvement programs (DS2022), responsible for creation and development of program structure, related methodologies and reporting framework
  • Act as a focal point on DS Business Support towards a dedicated business area (Production)
  • Prepares and provides the inputs to the auditing process of the area and makes proposals on how to eliminate identified deficiencies: (contracts, claims, approval sheet)
  • Responsible for the content and preparation of the standard and nonstandard contracts (business, specific terms and conditions, logistics, reclamation, alignment between MOL and SN) and also for reporting the status of the contracts: signing, attachments etc
  • Owns critical incident/situation (escalation level 2 = incident escalation/production down) and creates the overall Action Plan with the input of the Cloud Major Incident Manager (MIM), Manager on Duty (MoD) and experts from various areas of HEC Delivery and Digital Business Services
7

Responsibilities For Rapid Technology NIR Application Support Expert Resume

  • Communicates the Action Plan, solution approach, status and resolution to the customer
  • Support Critical Customer Management to de-escalate the situation by tracking the defined top issue and action plan, coordinating the internal and external communication, with potential remote/onsite activities
  • Support Continuous Improvement for all related delivery processes (HEC Delivery Management, Incident, Problem & Change Management) with feedback from the critical customer situations
  • +5 years of experience in the development of ETL routines preferably Informatica Big Data edition
  • Drive and own Critical Customer Management to de-escalate the situation by defining Top Issue
  • Drive Continuous Improvement for all related delivery processes (HEC Delivery Management, Incident, Problem & Change Management) with feedback from the critical customer situations
  • Perform complex and varied assignments in support of the team’s scope of work
  • Proficiency in VBA as an asset
  • General knowledge of Apache 2.x
8

Responsibilities For Senior Expert for GCF Readiness Support to Timor Resume

  • General knowledge of Oracle and MS databases
  • High-level of team work and collaboration
  • Business Acumen (Operations and Sales, Software Industry)
  • Results-Driven / Detailed-oriented /
  • Work to completion mindset
9

Responsibilities For Global Expert Technical Support Engineer Resume

  • Travel ~ 20%
  • Proven understanding of service delivery, support and software development process (Waterfall SDLC), with proven record of managing technology setup with 3rd parties or vendors,
  • Identify and manage key risks and issues related to applications (e.g. EOVS, EOL, COB, IS)
  • Extensive knowledge of Canon’s uniFLOW software product technologies
  • Become a trusted advisor to the leadership team: act as consultant and change agent to drive the right behaviors into the field, focusing on simplification, structure and business impact
  • Understand the SAP Ariba business: in terms of field requirements and operational processes to enable the successful alignment between the two for efficient execution
  • Accelerate decision-making: interpret information, leverage insights, and utilize the right tools to provide strategic insight and guidance to sales leaders
  • Collaborate with Global training department to deliver technical trainings (Some Expert Tech Support Engineer can be part of extended trainers network)
10

Responsibilities For Application Support Expert Resume

  • Familiar with Operation/Configuration/ O&M issues in NSN (2G) & Ericsson 2G & 3G systems
  • Personable, able to support and co-operation at all levels
  • Highly task, project orientated
  • Help maintain the reliability and performance of customer systems, and address any potential technical problems
  • Track cases with entries in our CRM system
  • Research and document technical problems and solutions
  • 2 - Grow competencies of Advanced Tech Support Teams and country Power Solution people
  • Animate the relationship Advanced / Expert team with regular meetings

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