Database Support Resume Sample

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Frankie Schroeder
262 Eliane Hills,  New York, NY
+1 (555) 779 4366

Work Experience

Senior Database Support
09/2015 - PRESENT
Phoenix, AZ
  • Maintain and update department internet sites
  • Manage databases for various education, financial, budget analysis, productivity and performance reporting
  • With direction of content experts and education coordinators, create web courses, class templates and classes for educational opportunities
  • Build Access databases at the request of PALI management or education coordinators
  • Provide department staff support for HealthStream, Microsoft Office, Access, Publisher and other database questions
  • Create and maintain PALI websites on the Intranet
  • Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product
  • Communicates the customer’s needs/expectations with programmers, other team members, and team leader
  • Maintains effective communication with customer throughout entire project/case
Database Support Analyst
03/2011 - 08/2015
Chicago, IL
  • Maintains records by documenting process changes and revisions using Dell Kace
  • Communicate support and enhancement information with business users
  • Identify vulnerabilities and opportunities for improvement in all areas of prepaid processing
  • Book rooms/space needed in database for events, as needed or requested by team members
  • Perform audit of contract folder in database to ensure all pertinent documents are imported
  • Prepare quotations for center space and room blocks, along with appropriate collateral, as necessary
  • Prepare internal paperwork for rental discounts
  • Mobilize fast response & resolution of production/client issues in co-ordination with Client Services, Operations, Product and Technology Teams
CRM Database Support Internship
06/2008 - 02/2011
Dallas, TX
  • Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
  • Prepares training materials and documentation for customers and internal users
  • Responsible for production support of prepaid systems including
  • Ensuring all processor files are received in the anticipated timeframes
  • Ensuring all files are processed in a timely manner
  • Ensuring all processing issues are identified and resolved
  • Creating problem and enhancement tickets in the Dell Kace ticket tracking system


The University of Kansas
2002 - 2007
Engineer's Degree in Education

Professional Skills

  • Strong computer skills including a well-rounded working knowledge of database(s) and system(s); Microsoft Office with a strong skillset within Excel
  • Strong problem solving skills, can-do attitude and good multi-tasking skills
  • Proven strong people skills and the ability to plan, lead, and manage multiple competing complex projects
  • Strong documentation skills: requirements; technical; meeting minutes; project plans
  • Years of experience: 2+ years proven experience developing MS Access databases
  • Demonstrated experience with implementing and supporting the products related to ERP applications
  • Good Analytical reasoning skills and lateral thinking capability

How to write Database Support Resume

Database Support role is responsible for analytical, software, retail, training, database, security, compensation, reporting, design, research.
To write great resume for database support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Database Support Resume

The section contact information is important in your database support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Database Support Resume

The section work experience is an essential part of your database support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous database support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular database support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Database Support resume experience can include:

  • Effectively communicate with all levels of the organization, both verbal and written
  • Supporting the implementation of SAP within the Customer Experience Team
  • Experience in troubleshooting and performance tuning on Oracle database using Oracle tools
  • Experience troubleshooting & supporting applications in a production environment
  • Solid understanding of relational databases and concepts
  • Experience with Agile methodologies such as Extreme Programming (XP) or Scrum

Education on a Database Support Resume

Make sure to make education a priority on your database support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your database support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Database Support Resume

When listing skills on your database support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical database support skills:

  • Excellent interpersonal and team organizational skills
  • Effective communicate skills; can articulate ideas and issues clearly
  • Attention to detail and good organizational and analytical skills
  • Strong T-SQL development skills
  • Good communication skills and comfortable with public contact
  • Engineering project management experience and/or customer support experience

List of Typical Experience For a Database Support Resume


Experience For Database Support Analyst Resume

  • Direct experience with Microsoft SQL Server 2012, 2008, 2005 & 2000
  • Develop an understanding of the OnBase database schema and database operations, including DBMS specific features and functions
  • Develop an understanding of the DBMS platforms supported for OnBase, including performance analysis, optimizer operations, appropriate SQL syntax and internals
  • Clear, fundamental understanding of relational databases and industry recognized concepts pertaining to supported DBMS platforms and SQL
  • Present instructional courses and material for Hyland employees at internal training opportunities
  • Coordinate & undertake releases for bug fixes with the technology team members
  • Undertake proactive and scheduled maintenance/support of database infrastructure
  • Suggest & coordinate system enhancements and improvements through active feedback and co-ordination with product & development teams on repeat issues affecting production systems

Experience For Database Support Engineer Resume

  • Ensure outlined Service level agreements are understood and met
  • Become an expert on Morningstar methodology, functionality, and product features via various channels and programs
  • Collaborate with Morningstar’s operations, development and product teams to resolve client issues in a timely manner and actively support the institutional & retail client base
  • Contribute to service improvement initiatives, and other related projects as needed
  • Communicate customer/product feedback to our cross functional delivery squads, working closely with our client service team and representing the voice of the customer
  • Familiar with SQL Server replication and high availability topologies

Experience For Senior Database Support Engineer Resume

  • Understand and convey client business requirements to delivery teams
  • Integrate into a team and work well with others
  • Lead a small team, provide technical advice and governance of BAU tasks performed by database support team
  • Monitor receipt of orders processed and follow-up to insure timely delivery
  • Verify data files supplied by source contain data critical for maintenance of healthcare provider database; if incomplete follow-up with source to resolve quality issues

Experience For Senior Database Support Resume

  • Assist technical team by contacting state boards for further information regarding data in order to process files accurately
  • Proficient in Microsoft Office programs (mainly Word & Excel)
  • Willingness to learn other internal systems as opportunities arise
  • Convert files to Knowledge usable format – pdf, link to YouTube channel
  • Visit vendor sites for investigation of the use of Salesforce Knowledge and improvement opportunities
  • Work closely with Product Supervisor, Customer Relationship Specialist, and Business Analyst to ensure successful utilization of Salesforce Knowledge

Experience For CRM Database Support Internship Resume

  • With oversight from team members, troubleshoot and resolve basic, moderate risk requests, applying basic best practices related to OnBase database administration, installation and maintenance
  • Write and execute SQL (T-SQL and PL/SQL) to resolve requests
  • Provide regular and frequent communication to customers and manage expectations
  • Create and maintain documentation for internal and external consumption related to OnBase database administration, maintenance, installation, schema design as well as documentation of issue and project work
  • Provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and market trends
  • Drive product improvements and procesautomationns. Identify recurring incidents and/or repetitive tasks applied toward problem resolution in order to formulate actions to drive product enhancements as well as process improvement through automation
  • Interface into other organizations (internal and external). Ability to maneuver cross-organizationally. Demonstrate a high level of professionalism and ability to deliver succinct and concise presentations
  • Results oriented with strong analytical skills and business acumen
  • Accountable for mentoring team members to increase team productivity

Experience For Database Support Internship Resume

  • Strength in problem solving methodologies and workflow
  • Capable of presenting problem resolution process, rout cause analysis, and activities underway in technical and tactical terms to customer facing teams and customers when warranted
  • Design and develop DB tooling to automate operational tasks for provisioning, upgrades, patches, and backups to empower product engineering teams
  • Proactively monitor and optimize system performance using available monitoring and DB optimization tools
  • Knows to recognize and distinguish performance, capable of providing constructive feedback

Experience For Database Support Technical Lead Resume

  • Established background in managing complex software product customer support for large companies, 24/7 worldwide
  • On-site Fitness Center with yoga, spinning, and Pilates classes
  • Collaborate with operations and engineering teams in the design and architecture of database systems
  • Identify Root cause analysis of production-related database issues, collaborate with engineering teams for solution
  • Relational data base technologies in one or more of the following: Oracle, MySql, SQL Server

Experience For Oracle Database Support Specialist Customer Escalation Management Resume

  • Team Outing Events
  • Seasoned in the recruitment of candidates for technical positions
  • Ensure availability and performance of MySQL databases in support of multiple enterprise critical applications
  • On regular basis analyze the queries executed across environments, discover bottleneck queries, and propose optimizations
  • Thoroughly create, publish, and maintain documentation on the processes, procedures, and database administration activities
  • Respond and resolve database related issues within SLAs

Experience For IT Database Support Specialist Resume

  • Manage database access permissions and privileges for users
  • Develop, manage and test back-up and DR plans
  • Provide design assistance and consulting including identification and documentation of design concerns related to performance, security, auditability, availability
  • Displays expert LOB specific business knowledge (ie., client’s business products, services & organization) and expert knowledge of related EI technology industry, products and processes
  • Familiarity in C#, Visual Basic Excel, and Access software/ macro development
  • Travel and work across cultures in an international context
  • Availability to work onsite abroad for long period of time

Experience For Public Sector Database Support Analyst Resume

  • Developing professional expertise. Works on non-complex to projects with no supervision and/or moderately complex projects with supervision/ technical assistance. Exercises judgment within defined procedures and practices
  • Knowledge of reservation or booking system, and sales tracking systems
  • General knowledge in the following areas
  • Multi-task simple to complex problem troubleshooting
  • Process and metrics orientation
  • Remain in a stationary position/ use a computer for extended periods of time
  • Overall knowledge of database fundamentals and deep knowledge of database architecture and concepts

List of Typical Skills For a Database Support Resume


Skills For Database Support Analyst Resume

  • Customer handling skills would be an added advantage
  • Highly developed customer skills
  • Demonstrated understanding of database turning concepts and application including Execution Plan optimization, indexing strategies, query optimization
  • Experience supporting database applications in PL/SQL using Packages, Functions, Procedures and Complex SQL
  • Experience of working with IT customer service, support operation
  • Ensure the effective integration of data across various systems including Veeva
  • Some experience working with customers and/or offshore partners
  • Flexible with ability to react and adjust to shifting priorities

Skills For Database Support Engineer Resume

  • Experience in Database Administration (Oracle RDBMS, MySQL, SQLServer, etc.) or Systems, Storage or Network administration
  • Experience within a fast paced mission critical environment
  • Experience in Access database scripting
  • Hands on experience in working and troubleshooting in a RAC environment
  • Good working knowledge on various unix & linux flavours and preferably also Windows
  • Hands-on experience in all generic database administration activities with ability to troubleshoot problems in these areas

Skills For Senior Database Support Engineer Resume

  • Good knowledge in High Availability setup
  • Experience with backup and recovery methods
  • Facilitate and demonstrate accountability for technical problems until resolution
  • Experience with NoSQL/other database technologies is advantageous
  • Knowledge of Microsoft .NET / C# / Other development experience is advantageous

Skills For Senior Database Support Resume

  • Administrating Oracle Database, especially , including troubleshooting and performance tuning
  • Improving articles (such as grammar, missing links, change format, add pictures)
  • Supporting customers and business partners in locations across North America
  • Willing to travel to a client site on occasion in Berkshire
  • Ensuring articles entered into Salesforce Knowledge are compatible with the process we've developed
  • Testing of Salesforce Knowledge usability at all user levels
  • Provides day-to-day support of databases including installation, configuration, troubleshooting, performance tuning, backup and recovery of Oracle databases
  • Opportunity to work within an environment utilizing leading IT technologies in top tier data centres

Skills For CRM Database Support Internship Resume

  • Perform monitoring, intake, troubleshooting of reported database, product & feeds issues
  • Focused on employee development and technical training
  • Be responsible for managing the customer data within a key client
  • Act as the primary point of contact providing support to resolve user data issues and queries
  • Proactively work to identify repeat questions and resolve issues creating them
  • Create and distribute reports and statistics as required using Excel
  • Perform data quality reviews and day to day data maintenance and monitoring
  • Adapt to the ever changing business environment
  • Knowledge and understanding of the NHS

Skills For Database Support Internship Resume

  • Work using own initiative and think pro-actively
  • Monitor and support existing database processes
  • Familiar with SQL Server administration & performance tuning
  • Adapt to different situations and thrive in a challenging, fast-paced environment
  • Maintain and update internal tracking system with state board specific information as well as process orders from initiation to receipt of data
  • Assist with investigation and research of both existing and potential data sources
  • Assist with processing accounts payable requests for orders and various expenses

Skills For Database Support Technical Lead Resume

  • (Helpful) Understanding of different healthcare professionals and industry identifiers
  • Assist with training remediation for SAP implementation
  • Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
  • Structured Problem Recognition and Resolution
  • A leader within the Service Delivery team, responsible for ensuring stability of BMO’s mission critical Distributed Database infrastructure services; and the delivery of high availability to the bank’s customers

Skills For Oracle Database Support Specialist Customer Escalation Management Resume

  • Multiple cross discipline IT career opportunities
  • 704_MstarAusAsiaPtyL Morningstar Australasia Pty Limited Legal Entity
  • Proactively develops and implements strategies that maximize the efficient use of the department’s resources
  • Provides recommendations for service improvements that require significant commitment from business partners and LOB’s
  • Accountable for ensuring operational excellence & uptime SLA availability for the Bank’s physical and virtual data centre servers and distributed database infrastructure

Skills For IT Database Support Specialist Resume

  • A leader within the Service Delivery team, responsible for ensuring stability of BMO’s mission critical IT Server Platform(s) Infrastructure and services; and the delivery of high availability to the bank’s customers
  • Ensures advice and guidance is aligned with the Bank’s security policies
  • Acts as the escalation and resolution point for critical service issues, bringing recurring situations to the Department Manager/EI executive’s attention as needed
  • Maintains strong knowledge of prepaid card products and payment industry trends
  • Highly PC literate – Requires experience and knowledge of MS Access, MS Excel and other MS Office Suite products
  • Remains current on SQL Server technologies
  • Develop a specialisation into the OneKey IQVIA UK and Ireland database
  • Monitor and ensure that data related activities meet quality requirements and Service Level Agreements

Skills For Public Sector Database Support Analyst Resume

  • Perform simple data extractions as and when required from OneKey database
  • Assist with data migration projects for the customer
  • Become conversant in the use of various data management tools
  • Coordinates with offshore groups in case of any issue with databases and arrive at quick resolution
  • Execute pieces of data analysis to answer business questions
  • Contribute to team effort through communication, cooperation and coordination across IQVIA
  • Work with virtual teams across multiple locations
  • Quickly grasp operational processes

List of Typical Responsibilities For a Database Support Resume


Responsibilities For Database Support Analyst Resume

  • Database architecture knowledge and administration
  • In depth knowledge in Oracle Database. All versions (10g, 11g, 12c)
  • Be proficient in the use of MS Office and in particular MS Excel
  • Intramural Sports Teams
  • Indoor Basketball Court
  • VBA or VB

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