Applications Support Resume Sample

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Gilbert Hilpert
22213 Reichel Lock,  Los Angeles, CA
+1 (555) 990 6250

Work Experience


Applications Support Group Manager
02/2018 - PRESENT
Chicago, IL
  • Executes against ICG’s delivery commitment related to the Global AML PMO workstreams (Governance and Oversight, Risk Assessment, Customer Due Diligence/Know Your Customer, AML Monitoring, Remote Deposit Capture, Independent Testing)
  • Experience working in a large distribution facility
  • Experience providing Highjump support
  • Supports reporting and analysis on all business initiative projects,
  • Develops systematic reporting processes and procedures to ensure timely delivery of daily, weekly, monthly, annual, and ad hoc reporting to management
  • Converts complex data from multiple sources into meaningful, professional and easy to understand formats for various audiences
  • Produce standard reporting and business intelligence solutions for use by key stakeholders at all levels of the organization
  • Work with Business Intelligence BI Architect and BI Programmers to define actionable reporting solutions
  • Prioritize and manage overall schedule and portfolio of projects, communicate timelines to internal clients, work with senior personnel and project managers to deal with issues
Applications Support
10/2015 - 12/2017
Chicago, IL
  • Participate as a member of "one team" for after hours support as required for production releases and to respond as part of Tier 4 support team for production issues
  • Support global applications and critical processing within the production environment, including an extensive and practical understanding of the applications and related interdependencies
  • Foster effective relationships with globally distributed support teams and business users
  • Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across a wide range of applications
  • Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global CIB Production Management group
  • (1) Troubleshooting and configuring customer facing retail and customer care applications running on WebLogic framework within Windows, Unix, and Linux servers in a zero downtime environment
  • (2) Utilizing and supporting CD/CI technologies, including Jenkins, PCF, Docker, and Build Pipelines for Zero Downtime Deployments and end to end system integration, within the telecommunications industry
Applications Support Team Intern
06/2010 - 04/2015
Phoenix, AZ
  • Creating, executing, and documenting test cases for quality assurance
  • Creates change management tickets and works with Vulcan Oracle developers to correct any data issues with the system
  • Collaborate with Finance on transaction and revenue reporting
  • Contribute to the continued development of Vulcan’s data platform, with responsibility for the company’s growing data warehouse environment, business intelligence tools, and system integrations
  • Perform active system monitoring, verifying availability of all hardware and systems
  • Ensure users have appropriate permissions to systems and perform regular security audits
  • Create and maintain appropriate level of operational documentation for cross-training and backup
  • Provide Subject Matter Expertise for systems: Assist in determining the impact of operational issues/changes and provide input into resolution/management

Education


University of Minnesota, Morris
2004 - 2009
Bachelor's Degree in Computer Science

Professional Skills


  • Advanced PC skills; working knowledge of spreadsheet, word processing software and graphic software skills
  • Excellent communications (both written and orally) skills and proven history of managing & influencing junior and senior stakeholders, partners & users
  • Demonstrated strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment
  • Incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
  • Excellent interpersonal skills, team player, with an ability to remain calm under pressure while prioritising workloads to meet business expectations
  • Strong database SQL programming skills for storing, transforming, importing and exporting data
  • Excellent trouble-shooting skills for data quality and reporting issues, data loads and BPC processing

How to write Applications Support Resume

Applications Support role is responsible for analytical, software, sql, database, interpersonal, business, java, technical, development, communications.
To write great resume for applications support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Applications Support Resume

The section contact information is important in your applications support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Applications Support Resume

The section work experience is an essential part of your applications support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous applications support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular applications support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Applications Support resume experience can include:

  • (3) Resolving complex high-visibility support related issues within an enterprise wide environment to ensure effective and timely resolution of all business and operational impacts, as well as internal and external customer facing related issues
  • (4) Working within Unix and Windows based systems using command line tools for searching and scripting, including Oracle SQL scripting, to provide real time metrics gathering, reporting, and telemetry for application performance analysis
  • (5) Performing systems analysis of web based Java applications to support the operation of a large-carrier class enterprise retail system and maintain customer and business relationships
  • Operate Role Experience (L1/L2/L3) / Incident Management Skills
  • Strong problem solving and analytical skills with the ability to assimilate new information and understand complex topics
  • Good communication and articulation skills, coupled with the passion to take on challenging and concurrent task is an integral part to the role

Education on an Applications Support Resume

Make sure to make education a priority on your applications support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your applications support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Applications Support Resume

When listing skills on your applications support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical applications support skills:

  • Strong problem management and problem investigation skills with ability to learn new skills quickly
  • Proficient written and verbal communication skills and strong interpersonal skills
  • Excellent organizational skills with demonstrative experience in building relationships across an organization in order to achieve goals
  • Strong data analytics skills and ability to consolidate data from multiple sources
  • Strong customer service, teaching, and mentoring skills
  • Strong database programming skills in: MS SQL server, SSIS, SSAS and MDX language

List of Typical Experience For an Applications Support Resume

1

Experience For Applications Support Group Manager Resume

  • Good people skills with focus on customer service, comfortable with collaboration and reaching across functional borders. Someone who is a global thinker
  • Sound analytical/problem solving skills proven
  • Solid organization and negotiating skills
  • Excellent communication and presentation skills coupled with a confident manner
  • Excellent organizational and time management skills as well as high level commitment and ability to work under pressure and tight deadlines
  • Excellent communication skills - communicate clearly and concisely with all levels of staff and management
2

Experience For IT Applications Support Analyst Resume

  • Excellent interpersonal relationship and communication and presentation skills
  • Experience with MS Project, with the skills required to create project plans, assign resources, and track issues and risks
  • Outstanding analytical, design, and technical writing skills
  • Ensuring the assigned application systems are fully operational and functioning effectively at all times
  • Experience in planning, crafting and executing effective support and process models
3

Experience For Associate Computer Applications Support Resume

  • Significant experience with Microsoft Office, including expert level experience creating senior leadership level presentations with Excel and PowerPoint
  • Linux skills – familiar with network bonding, setting up default routes and gateway
  • Proven experience within developing applications or scripting
  • Multi-disciplined technology skills encompassing
  • Utilizes problem solving skills to resolve help desk tickets and make recommendations to software developers
  • Proven working experience in Application and Service support for about 3 to 5 years
  • Aggressive problem diagnosis and creative problem solving skills. Change management process knowledge
  • Effectively transition backlog and work in progress to the oncoming shift
4

Experience For Senior Analyst, Applications Support Resume

  • Demonstrated experience holding managed service partners to high levels of quality service delivery
  • Strong Technical Experience - can quickly become a technical subject matter expert on emerging technical problems
  • Strong Project/Program Management Experience - can run projects/programs autonomously from beginning to end
  • Interacts effectively with company senior management to effect solutions for enterprise business requirements
  • Prior experience working with or supporting applications in the front, middle, and back office is required
  • Experience in one or more of: C, C#, Java, Perl, Python, Go, or scripting experience in Shell and Perl
  • Experience with DevOps tools, such as, Ansible, Chef, Puppet, etc. Experience in Docker, Kubernetes, etc. is preferable
  • Superior interpersonal skills including verbal and written communication
5

Experience For Associate Applications Support Analyst Resume

  • Effectively apply Citi support methodologies and enforces project standards
  • Three (3) years of production management experience with specific experiences in support of process and quality control required
  • Great language skills with languages such as Python or Java
  • Database skills (Oracle, ,MSQL) including SQL and Stored Procedures
  • One year of production management experience with specific experiences in support of process and quality control required
  • Experience in production or infrastructure support with strong knowledge of Cyber Security best practices
  • Experience in Technology either application or infrastructure; Production support experience would be an advantage
  • Learn new skills quickly with little supervision Microsoft
  • Monthly Lunch and Learns. Free lunch and improve your skillset
6

Experience For Business Applications Support Specialist Resume

  • Strong business knowledge, technical knowledge, and SOX compliance experience
  • Strong project management, vendor management and budget management experience
  • Strong Unix and Oracle experience (min 5 yrs)
  • Building and maintaining strong relationships with JPMC technology teams and business partners to identify process improvement opportunities
  • Leveraging strong technical background to identify root cause to drive appropriate technical solutions or actions
  • Working experience with CI/CD environments and their associated components (e.g., Jenkins, Chef, Automic, Black Duck, Sonar, JMeter)
  • Working experience in UNIX and Tandem operating environments helpful
  • Experience creating and staging designs and analyzing source data
  • Experience in or participation in Capacity Planning, Re-Engineering, Performance Fine-tuning and Cost Optimization is desired
7

Experience For Senior Analysts, Applications Support Resume

  • Experience in tooling using scripting languages like Perl/Unix/Python or similar to drive down the operational risk
  • Experience in Software role -supporting developers by providing infrastructure, maintaining CI/CD systems, etc
  • Experience supporting applications using the following technologies: Linux, Oracle, SQL Server, Apache, PEGA, SWIFT, IBM MQ, BPM, Java, FTP, SFTP
  • Experience working with screencasting and or lecture capture software such as Camtasia, Snagit, Panopto Lecture Capture and Jing
  • Experience working with Adobe Connect or other web conferencing tool such as Zoom, Blackboard Collaborate and GoToMeeting
  • Experience of providing engineering supporting for technology products in a commercial large scale environment
  • Experience providing application support including batch abend resolution
8

Experience For Business Applications Support Analyst Resume

  • Experience using a ticketing system because that's where the requests come through. They switched from ZenDesk to JIRA
  • User acceptance testing or applications testing experience is helpful
  • Partner with the Development and Testing Teams during all stages of development to ensure 100% uptime and increase the speed and effectiveness of rollouts
  • Some experience of speaking to clients and working with them to help resolve technical and business queries
  • Experienced in using Excel, ideally developing macros
  • Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, Qlikviw, ITRS, RTView etc. that improves efficiency
  • Experience in providing communications across business and technology partners at varying levels, across a medium to large scale enterprise
9

Experience For Associate, Applications Support Analyst Resume

  • Experience in working with various interfacing teams across time-zones
  • Experience in supporting multiple applications, establishing ITIL standard methodologies processes and procedures
  • Experience working in a lead coordination role involving various, multi-disciplined teams collaboratively driven to find solutions
  • Experience using / troubleshooting Office with emphasis on Word, Excel and PowerPoint
  • Experience with Microsoft based operating systems or UNIX based operating systems
10

Experience For Lead Applications Support Analyst Resume

  • Experience using Batch processing tools such as Control-M is required
  • Experience using monitoring tools such as Wily required
  • Experience in managing support operations for live applications and managing business critical technical functions and SLA compliance
  • Experience working with ticketing tools such as Remedy, Service Now
  • Experience supporting live applications and managing business critical technical functions and SLA compliance

List of Typical Skills For an Applications Support Resume

1

Skills For Applications Support Group Manager Resume

  • Strong presentation and collaboration skills, and can communicate in all aspects of jobs, including the creation of technical
  • Superb communication, excellent written skills and be able to establish connections with peers and management groups
  • Strong networking skills, especially multicast
  • Have good verbal and written communication skills to coordinate with co-workers within software team
  • Effective IT issue/incident management skills, problem identification, root cause analysis, and solution recommendation
  • Good Web UI skills (Spring MVC/JQuery/JavaScript/CSS)
  • Strong analytical and logical skills for problem solving and to provide technical solutions
2

Skills For IT Applications Support Analyst Resume

  • Professional experience; proven experience in managing individuals, departments or programs
  • Mentor analysts in new skills, functional area knowledge, facilitation and effective customer interaction
  • Possess strong interpersonal skills, team player and foster relationships with team members
  • Solid Organizational skills; detailed oriented
  • Strong interest in client interaction and possess outstanding verbal and written communication skills with a diverse audience (technical and non-technical)
  • Strong Perl, Shell and Python scripting skills
  • Strong UNIX environment skills
  • Effective issue management skills, problem identification, root cause analysis, and solution recommendation/implementation
3

Skills For Associate Computer Applications Support Resume

  • Creative and innovative with excellent analytical and conceptual skills
  • Strong communication skills and able to deal professionally with people at all levels
  • Unix (Linux) skills including Unix Shell Scripting
  • Experience in working in a support capacity in a time critical environment, ideally with experience or exposure of working in a financial institution
  • Unix (Solaris / Linux) skills including Unix Shell Scripting - ksh, perl
  • Ystems programming experience including 2+ years managerial experience
  • Fluent in English and French / Ability to communicate effectively (reading, writing, spoken)
  • Unix (RedHat Linux,Centos) skills including Unix Shell Scripting – ksh, bash, openssh, etc
  • Windows skills including scripting – vbs, javascript, powershell, html, sftp
4

Skills For Senior Analyst, Applications Support Resume

  • Oracle Database skills, including SQL and Stored Procedures
  • Database skills, preferably Sybase, including SQL and Stored Procedures
  • Database skills, preferably Oracle/Sybase, including SQL and Stored Procedures
  • T24 Production Support experience including JBASE (End of day batch support experience essential)
  • Highly analytical talent and skills of working with large and complex data sets
  • Solid background in service management, specialized training or equivalent work experience
  • Strong experience working with SQL tools, Java and Perl
  • Database skills (Oracle,MSSQL,Postgres) including SQL and Stored Procedures
  • Network skills including – DRPair,DNS, NAT IP, Network configuration knowledge
5

Skills For Associate Applications Support Analyst Resume

  • Windows skills (NT, XP)
  • Demonstrated Experience in Production Support and Related Activities
  • Analysis skills with Java / J2EE / Oracle / Unix
  • Effectively communicate and work well with infrastructure and supporting technology groups to drive problem resolution and service levels
  • Hands on skills in Unix, PL SQL and other programming languages required
  • Understand the big picture and the context of problems before applying analytical skills to address the issues
6

Skills For Business Applications Support Specialist Resume

  • Strong understanding of, and experience in, Cloud technologies and adoption
  • Experience of application recovery during out-of-hours priority incidents with limited support
  • Database skills (Cassandra, Apache, Sybase, Oracle, or MYSQL etc.) including SQL and Stored Procedures
  • Proven Agile and continuous integration experience
  • Good experience of web technologies and internet based applications
  • Effectively communicates with business and IT stakeholders on status of the tickets, resolution and any trending issues identified
  • Good customer service, able to support international offices with good written and verbal communication
  • Data analysis skills sufficient to manage large amounts of data
7

Skills For Senior Analysts, Applications Support Resume

  • Strong technology background with experience of both development and support organisations, ideally within global financial institutions
  • Experience of enterprise class applications and experience and hands on knowledge of both waterfall and “Agile” ways of working
  • Proven ability to learn in technical areas with limited previous experience
  • Identify product improvements and effectively communicate their benefits to the development teams
  • Strong knowledge of database query tools and able to write and run complex queries in relational database for data validation
  • Demonstrated ability to provide excellent customer service and handle escalations
8

Skills For Business Applications Support Analyst Resume

  • Web Server skills – IIS, Tomcat, Apache, WebSphere
  • Proficient in application development skills for more than one technology as well as multiple design techniques
  • Database SQL programming skills for storing, transforming, importing and exporting data
  • Experience supporting multiple applications, or supporting SWIFT applications experience would be useful
  • Preference for experience with Stratus or Tandem and deployment experience
  • Strong Control M knowledge and experience
9

Skills For Associate, Applications Support Analyst Resume

  • Strong experience with Unix
  • Proficient skills for application development in multiple technologies and design techniques
  • Strong hands on development experience (5-8 years) on Sybase 12.5/15
  • Communicate (written and oral) technical information effectively to a non-technical audience
  • Total of 5-8 Years’ of solid experience in Oracle Applications
10

Skills For Lead Applications Support Analyst Resume

  • Total of 8-11 years’ of solid experience in Java Applications
  • Overall experience, with good knowledge in production support of financial applications
  • Working knowledge of Barclays Africa core applications, and a good understanding of the business processes which it underpins
  • Scripting experience (Python, Shell, Perl, etc)
  • Monitoring experience (Geneos, Ganglia, etc)
  • Working experience of data modelling tools and practices, e.g. ERwin, MagicDraw
  • Experience maintaining and monitoring automated processes using scheduling tools
  • Experience working in a position that requires being a self-starter, taking ownership of issues, being punctual and dependable
  • Experience of working in a global production support team with a focus on analyzing and fixing issues/problems

List of Typical Responsibilities For an Applications Support Resume

1

Responsibilities For Applications Support Group Manager Resume

  • Strong understanding of development methodologies and / or strong application support background with client facing internet and back office applications
  • Strong experience working with OpenText Document and Content Management
  • Working Experience with the Unix command line, basic shell scripting and trouble shooting
  • Working experience in Linux, and windows, application and infrastructure logs, and building monitors
  • Collaborating with innovative ideas to enhance customer experience
  • Develop an understanding of problems we are attempting to solve. Go beyond working from requirements… help architect the scalable solutions and experience
  • Experience supporting production applications and managing trouble tickets
2

Responsibilities For IT Applications Support Analyst Resume

  • Basic understanding of Ledger and Sub-Ledger concepts like Period close, Consolidation, Translation, Revaluation and Accounting etc
  • Experience of working in large Global teams with active handovers between regions and matrix reporting
  • Proven track record of successfully managing teams in a complex and changing environment
  • Ensures excellent customer service by managing support queues and resolving customer requests & issues
  • Extensive experience scripting / coding in the context of software operations
3

Responsibilities For Associate Computer Applications Support Resume

  • Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
  • Confidence in creating strong partnerships and building influence with key stakeholders within and external to technology
  • Good knowledge of working on Unix environment with familiarity with scripting (Perl/shell)
  • Experience executing projects using various methodologies
  • Experience in .NET, COM, Progress OPENEDGE Products, ACTIVE-X programming and design, Oracle, PL/SZL, UNIX shell scripting, SPLUNK
  • Identify impacting events based on defined criteria; learn from experience, capture historical references, automate adding events to calendar
4

Responsibilities For Senior Analyst, Applications Support Resume

  • Experience of ITRS Geneos Monitoring tools or any other Monitoring tools
  • SQL Server T-SQL programming experience (create/modify Stored procedures and functions; general SQL statement writing – selects, updates/deletes)
  • Experience developing and creating documentation and support materials
  • Wireless industry experience (financial support, customer support/customer care, provisioning, or billing)
  • Experience implementing and supporting business critical, high volume, and highly available Digital applications
  • Solid Understanding of monitoring and automation tools
5

Responsibilities For Associate Applications Support Analyst Resume

  • Excellent working knowledge of telephony solutions (IVR, Call Routing)
  • Awareness / experience working as part of or setting up a DevOps model and a modern SDLC (Software Development Lifecycle)
  • Create and maintain training materials and work closely with super users across the business to maximize and promote effective user adoption
  • Experience working with Bloomberg, FactSet, YieldBook, TradeWeb, or other industry services is highly desirable
  • Experience using Windows OS, Office 2010, Acrobat X, IE 11, Chrome and other browsers
  • Experience using VPN client and Citrix client
  • Through your experience and knowledge of Unix / Oracle / T24 within a Banking environment provide subject matter expertise to the Production Support Team
6

Responsibilities For Business Applications Support Specialist Resume

  • Strong in core JAVA and J2EE Technology including Servlets, JSP, Struts, jquery, , javascript, Angular js , Ajax etc. is mandatory
  • Broad knowledge and/or experience with mortgage internal processing related policies/procedures
  • Experience working with databases such as Oracle, MySQL , Mongo DB, DB2 database
  • Experience with: Scripting (PowerShell, JavaScript, etc), RHEL, Windows
  • Experience with monitoring tools such as Wily, Splunk, Dynatrace, AppDynamics
  • Provide opportunities so that team members upskill and move from being Application Support Analysts to Site Residency Engineers (SRE)
  • Respond to incidents and Operational activities ensuring work is prioritised in line with Service Level Agreements
7

Responsibilities For Senior Analysts, Applications Support Resume

  • Lead a strong application support team focused on providing service and support that delights customers
  • Experience in a similar role managing business systems, IT infrastructure, and/or applications development
  • Experience with online applications including CRM or ERP systems
  • Experience, hands on or theoretical, of multiple technologies – in particular data mining within databases and presentation tools
  • Firm understanding of and proven application of the fundamental principals of best in class support
  • Experience working with technology staff at all levels (developers, database administrators, application experts)
  • Good Shell Scripting (min 2yrs)
  • Experience with the JDE E1 Development Tools, Bottomline Transform and DSI (Barcoding)
  • Experience in application and database performance tuning on JDE on the iSeries (AS/400) / DB2 environment
8

Responsibilities For Business Applications Support Analyst Resume

  • Hand on experience in Oracle tuning, Java, SharePoint, Linux, Windows, Citrix, Websphere
  • Experience working in Agile and DevOps environment
  • Experience working with Pivotal Cloud Foundry
  • Experience in automated testing tools, such as, Selenium
  • Experience of working in a global financial institution
  • Experience in Linux, korn shell, Perl, Python, JAVA (core and frameworks) , C/C++, Shell Scripting,
  • Experience of managing team workload – project delivery within scope and budget and adhere to SLA’s
9

Responsibilities For Associate, Applications Support Analyst Resume

  • Relevant experience working in a support/development environment
  • Experience working with the Desire2learn (D2L) course management system or similar Course Management system such as Moodle, Blackboard or Canvas
  • Experience providing instructional support in higher education
  • Experience working with Agile SDLC methodology and DevOps practices
  • Experience in Equities PM and Trading functions or equivalent
  • Experience with Unit, Functional and Load testing tools, such as JUnit, Selenium
  • Experience in writing technical documentation for production support
  • Experience managing issues and ITSM changes
  • Solid understanding of Database maintenance
10

Responsibilities For Lead Applications Support Analyst Resume

  • Experience with Feed Online Ordering
  • Experience using computer-telephone integration (CTI) technology
  • Experience working in a Equities front-office support environment
  • Experience of ITRS Geneos Monitoring tools
  • Experience in developing solutions to production issues and defects
  • Hands on experience in using web services via APIs, JSON

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