Tech, Tech Support Resume Sample

5.0
1 vote
Reggie Wiegand
58052 Hilll Underpass,  San Francisco, CA
+1 (555) 450 4158

Work Experience


Senior Tech Sales & Support
09/2016 - PRESENT
San Francisco, CA
  • Working knowledge in the following
  • Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
  • Secondary focus is to assist online support team with expertise for key customers’ issue for resolution
  • Ensures placement of all new PC’s and other technology and assists staff members in any type of facility relocation and network changes, including PC and telephone relocations
  • Analysis of client’s requests and FAQ, competitive situation, proposes changes in products and/or services that result in cost reductions and increased sales
  • Actively participates in the preparation and implementation of projects for client’s migration to Sabre GDS and other Company’s products
  • It touches many different aspects of business management , deals with many areas across the department and interaction with all levels of staff
Tier Tech Support
06/2012 - 06/2016
Los Angeles, CA
  • Facilitates real-time formal problem solving techniques, such as root cause analysis and/or Lean Six Sigma tools
  • Decommission and Save – Lead, Collaborate and Implement decommission/retirement projects to realize bottom line benefit
  • Install and configure application software along with various required system files and utilities according to approved specifications standards and procedures
  • Manage file servers, application servers, and/or mainframes by installing and configuring the required network drivers and communication software. Map applications to the appropriate network drives for proper data access, security, and back up
  • Maintain problem status for each problem ticket assigned according to current standards and specifications and monitor support performance goals
  • Perform asset management functions for all server-related assets according to current policies and procedures
  • Provide support for hardware, software, and/or network connectivity problems. Maintain problem status for each problem ticket assigned according to current standards and specifications
Intern Tech Support
06/2005 - 02/2012
Dallas, TX
  • These areas are related but not limited to budgets, finance, headcount, resource and project planning
  • Many tasks require follow up and interaction with senior managers, peers and other department members
  • Accessing information from databases such as: Honeywell’s technical library, and knowledge base
  • Authors/leads investigations of deviation events
  • Creates meaningful immediate and preventive actions and reduce the deviation generation rate
  • Manages site deviation metrics / systems
  • Supports/leads production and quality process system improvements
  • Provides technical expertise and oversight on the production floor, understanding the full process requirements (safety, compliance, equipment, regulatory) in order to best understand and resolve production issues

Education


Arkansas Tech University
2000 - 2005
Bachelor's Degree in Computer Science

Professional Skills


  • Under general direction, provides customers and Account Manager with product advice and demo support during pre-sales discussions. This would include demonstrations and presentations on all of Sabre agency products
  • Strong analytical, problem solving, multitasking, strategic planning skills, and the ability to quickly understand clients’ business requirements
  • Strong verbal communication and listening skills internal and external
  • Proven experience in travel industry, including E2E workflow & common operations know-ledge
  • Skills in design of experiments (DOE)
  • Native level fluency in Japanese, with competency in both verbal and written communication skills is mandatory/required
  • Real life experience is ideal, but need technical skill set

How to write Tech, Tech Support Resume

Tech, Tech Support role is responsible for customer, training, commercial, planning, integration, database, mac, security, java, architecture.
To write great resume for tech, tech support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Tech, Tech Support Resume

The section contact information is important in your tech, tech support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Tech, Tech Support Resume

The section work experience is an essential part of your tech, tech support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tech, tech support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tech, tech support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Tech, Tech Support resume experience can include:

  • Effectively communicate technical concepts to other technical staff members
  • Strong understanding of messaging (MQ, JMS)
  • Windows Imaging or alternate machine imaging application experience
  • Experience in managing complex sales involving e.g. consultative and software sales
  • Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis
  • Working knowledge and experience troubleshooting applications and platform faults in enterprise environments

Education on a Tech, Tech Support Resume

Make sure to make education a priority on your tech, tech support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tech, tech support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Tech, Tech Support Resume

When listing skills on your tech, tech support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical tech, tech support skills:

  • Has strong business and financial acumen - Strong analytical & commercial skills, with an ability to see patterns, be a fast thinker and good decision maker
  • Has exceptional communications skills, project/ program management skills and customer presence
  • Strong commercial skills and financial knowledge
  • Proven enterprise sales experience and competence
  • High attention to detail and the ability to multi task effectively
  • Filling / Lyo experience

List of Typical Experience For a Tech, Tech Support Resume

1

Experience For Tier Tech Support Resume

  • Experience with logical volume management (LVM) & Volume Manager concepts
  • Obtain patches, fixes, and product updates with appropriate hardware and software vendors through telephone contact, bulletin boards, and/or Internet services
  • Assist in the installation and maintenance of file servers, application servers and network peripherals (i.e., tape drives, printers, etc.), network operating systems, server applications, and utilities
  • Provide on-call support outside normal business hours as needed
  • Analyze and understand clients’ needs and expectations, as well as alternative architectures and trends Interview clients technical teams to gather relevant information to facilitate architectural requirements definitions
  • Good knowledge of OS administration, Patch & Package Management & OS specific debugging tools
  • Obtain patches, fixes, and product updates with appropriate hardware and software vendors
2

Experience For Princ Tech Support Engineer Resume

  • Cross platform server environments and Server Hardware
  • Knowledge on virtualization technologies: VMWare, Zones/LDOMS,KVM,HACMP
  • Industry standard certifications : Solaris 10/11, Linux (RedHat/SuSE), IBM AIX, HP-UX
  • Serve as a resource for IT Support Specialist problem escalation
  • Evaluates and prioritizes requests from users; Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error
  • Test, repair and monitor restaurant LAN’s and their connectivity to the datacenter
  • Handle problem recognition, research, isolation, resolution and follow-up for escalated support problems; Performs repairs to hardware, software, or peripheral equipment following design or installation specifications, referring major problems to vendor or Sr. Engineers
3

Experience For Senior Tech Sales & Support Resume

  • Reads technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities via problem management database maintain historical records and related problem documentation through our ServiceNow ticketing system
  • Work in a flexible and production orientated environment
  • Interface well with contributors of changes/requests and other non-technical members of the organization
  • Act as a trusted advisor by providing technical support to Global Enterprise level Customers and Partners on Veritas Information Availability Products (e.g. InfoScale Enterprise, InfoScale Availability, Resiliency Platform, Access)
  • Answer calls (100% phone), emails and electronic tickets from dealer network, end-users, and internal customers regarding Detroit engine, transmission, and axle technical service or service parts related issues, concerns, or complaints
4

Experience For Infra Tech Support Practitioner Resume

  • Assist internal and external customers in a professional, courteous, and timely manner
  • Utilize company documentation, literature, and database to provide technical support
  • Maintain call note logs with all pertinent information
  • Interpret data from Virtual Technician telematics and disseminate to end users
  • Assure all DTNA Safety and Compliance guidelines are followed. This includes items involving Safety and Compliance related issues are sent to the Compliance department
  • Refer more complex technical issues or concerns to appropriate party
  • Work any shift, holidays, and provide after-hours support when necessary
5

Experience For Application Support Risk & Finance Tech Resume

  • Participate in cross functional projects and meetings
  • Provide and Maintain Application Availability
  • Facilitate outage investigation restoration of service to Production Environment
  • Organize any conference call, meetings, etc. needed to facilitate the investigation of Production outages problems and the subsequent restoration of service
  • Schedule and track application software updates in Production Environment
  • Use the current Change Management Process and tool to create and distribute work orders associated with application software updates
  • Ensure that software distribution work orders are successfully completed
6

Experience For Engineering Tech Support Resume

  • Periodically audit Production servers to ensure the currency of software loads
  • Monitor system security, application and system events
  • Communicate and work with users as necessary to resolve application errors
  • Establish, monitor and evaluate system metrics
  • Answer, evaluate, and prioritize incoming requests for assistance from internal customers experiencing problems with computer hardware, software, and other computer-related technologies
  • Research a wide variety of technical subjects including operating systems, Veritas software, security and third party applications
7

Experience For Principal Tech Sales & Support Resume

  • Provide product training, workshops and technical mentoring to regional support groups
  • Provide quick, responsive, high quality and consistent customer service
  • Provides Information Availability product technical support to field engineers, technicians, product support and customers when first-line product support has failed to identify or fix equipment or software issues
  • Documents and reports design, reliability and maintenance issues. Analyzes technical support problems and identifies customer and internal needs. Considered product subject matter experts
  • Document the solutions to known issues, through Knowledgebase documents, product training, and white paper authoring. Advocate customer requests, troubleshoot and resolve complex, critical and sensitive support issues, and participate in conference call escalations to provide next level issue resolution for Platinum customers
  • Verify and duplicate customer issues. Prioritize open issues, define and track bugs for Development, and offer innovative ideas to improve product quality
8

Experience For Specialist Tech Support Resume

  • Working closely with the customer to resolve complex system-level problems on multiple platforms (UNIX, Windows Server)
  • Provide on-call support for 24x7/Follow the Sun for Sev1 & Sev2 issues. Uses professional concepts and company policies and procedures to solve a variety of problems
  • Direct customer support experience is essential
  • Desired Skills include: SAN,NAS, Oracle, Unix/Linux based Operating Systems, such as File System, Volume Manager, Cluster, TCP/IP, routing and a working knowledge of network and hardware storage
  • Investigating, diagnosing, and analyzing technically difficult and/or politically sensitive problems. These include OS panics, system hangs, data and file system corruption, and network problems on Solaris, LINUX, AIX, HP-UX, and/or Windows Server
  • Knowledge of multiple Operating Systems is essential. A solid knowledge on either UNIX or Windows Server, with a secondary knowledge on the other is desired. Relevant platforms include Solaris, IBM-AIX, HP-UX, RH-Linux, and Windows Server
  • Superior Oracle skills (4+ years experience)
  • Solid knowledge and experience with hotel distribution and management systems
9

Experience For Metra Tech Sales Support Resume

  • Portuguese and English skills are required
  • Demonstrated ability to work with others in a team setting
  • Experience using Symantec Volume Manager, File System and Cluster Server is very helpful
  • Experience supporting Java-based multi-threaded applications
  • Some Experience with UNIX system level core analysis is desired
10

Experience For Sys Engr Tech Support Resume

  • Familiarity with high availability and storage management products are strongly desired
  • Strong Windows Server 2008/2012 OS knowledge
  • Demonstrates/ Quantifies the value of the solution
  • Provide excellent communication verbal and written
  • Experienced change driver
  • Understanding of Fiber Channel and Storage Area Networks (SAN)
  • Creates a solution architecture document as to how Sabre products / partner offering can address the agencies pain points
  • Build and manage Lodging, Ground and Sea (LGS) strategy

List of Typical Skills For a Tech, Tech Support Resume

1

Skills For Tier Tech Support Resume

  • Advanced PC Skills including (but not limited to) MS Word, MS Excel, email and internet
  • Experience working in a relational database environment (e.g. ORACLE)
  • Experience with handling calls in the moment through one call resolution
  • Cherwell or alternate call tracking system experience required
  • Good understanding of PC and Mac computers, mobile devices, and Microsoft Office applications, (Word, PowerPoint, Excel, Outlook)
  • Has a keen ability to create clarity and focus amidst ambiguity while juggling multiple priorities
  • Has experience working for a fast paced, matrix driven global organization
  • Demonstrates an ability to remain calm under pressure and handle a demanding work load
2

Skills For Princ Tech Support Engineer Resume

  • Strong understanding of at least one or more GDS’s
  • Team player with experience of working with different cultures in a global environment
  • Work within a fast paced positive culture, supporting a strong team environment
  • Sterile Vaccine manufacturing experience
  • Experience in Basic Scripting (Perl & Bash)
3

Skills For Senior Tech Sales & Support Resume

  • Skill set is going to be Juniper SRX Firewall, Juniper EX Switches, CradlePoint 4G backups
  • General PC hardware knowledge and experience
  • Customer Service/Helpdesk experience required
  • General LAN and WAN connectivity experience
  • VNC or alternate remote control application experience
  • Proven track record of mid-level to senior SAS implementation and system
  • Experience in a contact centre with a natural curiosity about their technology
  • Strong knowledge of current and proposed products and services
4

Skills For Infra Tech Support Practitioner Resume

  • Capturing customer interactions in writing including investigation, troubleshooting, and resolution of issues
  • Staging suspected issues with lab hardware to facilitate troubleshooting
  • Understanding of Microsoft Back Office products and clustering concepts
  • Raising Alerts to users
  • Multipathing concepts (MPxIO, Powerpath , HDLM)
  • Managing workload to insure all customers issues are handled in a timely manner and driven to resolution
  • Documenting known issues, workarounds, and general information to add to the support knowledgebase
  • Scripting: Autosys, Unix, Database queries
5

Skills For Application Support Risk & Finance Tech Resume

  • Operating Systems - UNIX (Solaris/AIX/HP-UX), LINUX (RedHat/SuSE)
  • This is a Tier 1 position that focuses on resolving pre and post sales support while adding value to the business account optimizing performance
  • Proficiency in creating and delivering formal training programs and presentations
  • Gather customer information and to determine a customer’s issue by analysing symptoms and figuring out the underlying problem / root cause
  • Basic understanding of Operating System, Browsers, Search Engines and Excel
  • Make outbound calls contacting existing business customers
  • Provide recommendations to business owners on how to maximize exposure/campaigns with consumer needs based selling and troubleshooting techniques
6

Skills For Engineering Tech Support Resume

  • Responsibility for smaller conversion projects from planning to delivering
  • This includes ensuring that the application is active and operating as defined in any Service Level Agreements Monitor Application in Production Environment
  • Basic understanding of Databases (SQL Server, MySQL)
  • Basic understanding of TCP/IP and network operations
  • Intermediate understanding of Windows 7 and 8 PC infrastructure and architecture
7

Skills For Principal Tech Sales & Support Resume

  • Basic understanding of Windows Server 2003
  • Intermediate understanding of Microsoft Office Suite
  • High level understanding of business fundamentals, market logic and global business trends
  • Take in-bound calls assisting business customers in a professional, courteous manner
  • General understanding of Travel Industry infrastructure, technology direction, architecture and relationship between suppliers, developers and subscribers
  • General understanding and usability of computers and networks
  • Positive and enthusiastic, with a can-do attitude and approach suited to a fast-growing, innovative company
  • High Availability Technologies and Clustering concepts
8

Skills For Specialist Tech Support Resume

  • Oversee the daily support tickets coming in from the restaurants
  • Communicate technical service concerns or emerging issues to management
  • This includes the periodic monitoring of servers, applications, etc. through the use of manual and automated means
  • Continually learning to stay informed of new product features, related applications, hardware and technologies
  • Product and Technology Consultation
  • Serves as advisor to the sales force, customers and potential customers regarding the resolution of highly complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services. Proposes changes in products and/or services that result in cost reductions and increased sales
  • Serves as advisor to the sales force, customers and potential customers regarding the resolution of the most complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services. Proposes changes in products and/or services that result in cost reductions and increased sales
  • UH-60A/L/M maintenance experience at the O, I, and D levels
  • Develop a structured approach to technical customer engagements, and work up best practices and supporting documentation and training for relevant teams
9

Skills For Metra Tech Sales Support Resume

  • Develop technical work-plans for key customers and coordinate with local or regional teams to execute
  • Basic Understand of Network protocols
  • Familiar with Thin-Client environment
  • General knowledge or remote firewall appliances (SonicWall, Fortigate, etc.)
  • Number of new sales per quarter
  • Number of solutions that are reused within the year
  • Value of new sale measure in terms of deal’s
  • Coordination with support and customer groups, including Engineering IPTs, Sustainment, Navy PEs, Navy support groups, and ship’s crews, for all test planning, conduct, reporting, and problem resolution
  • Development, update, and management of test and personnel schedules and dependencies for in-port and at-sea test periods. Development and distribution of plans and daily status during test periods. Coordination of tests conducted during in-port and at-sea test events as required
10

Skills For Sys Engr Tech Support Resume

  • Has experience in (or with) sales & account management teams to drive initiatives forward and achieve financial targets
  • Has a keen eye to spot areas to improve efficiency and effectiveness
  • Demonstrates an ability to work across various geographies and influence key stakeholders, partners
  • Proven ability to translate sales strategy & tactics into Net Sales
  • Linux /UNIX /Android based development experience
  • Build effective relationships with Ship’s Crew and Navy customers

List of Typical Responsibilities For a Tech, Tech Support Resume

1

Responsibilities For Tier Tech Support Resume

  • BS in Computer Science or related discipline is desired
  • MCITP certification for Windows Server 2008 or 2012 is desired
  • SNIA Level II certification is desired
  • Understand and documents the customers current state with focus on the business pain points. (technical and operational)
  • Work with Sales team to protect and grow LGS bookings in different fronts
  • Work close with agencies to design and implement growth plans
  • Run reports and analysis
  • Sales profile with ability to interface with customer C-level and regional management teams
2

Responsibilities For Princ Tech Support Engineer Resume

  • Familiarity with Enterprise Storage Management / Hierarchical Storage
  • Java , .NET , C# , Python, Javascript and web development
  • Excellence in documentation and follow up is a requirement
  • Maintain the highest levels of quality and excellence
  • Native language Romanian, fluent in English verbal and written (any other EMEA language, welcome but not essential)
  • A passion about the technology industry with a drive to develop and grow in the industry
  • Develop, manage and maintain customer support operation to agency customers, generating customer satisfaction by scoping, measuring, reviewing and improving operational functions
3

Responsibilities For Senior Tech Sales & Support Resume

  • Identifies product usage opportunities, proactively promotes within and outside agency renewal cycle, support sales initiatives through delivery of product demonstrations
  • Influence travel agents to adopt Sabre value-added products and services
  • Work with Sales Team to plan business reviews, monitor account performance, support and run through product demos and general presentations
  • Identify training needs, work out training programs & customize courses, create operating manuals, references and general training materials for internal and external customers
  • Coordinate courses and workshops, conduct training to internal and external audience
  • Customer onsite assistance with floorwalking in a day to day operations
4

Responsibilities For Infra Tech Support Practitioner Resume

  • 2nd line support to customers concerning Products, Solutions and processes
  • Manage and resolve tier one technical support requests via various troubleshooting methods
  • Support change management processes to help the adaption to a new system environment
  • Escalate incidents outside the scope of team competencies to 3rd level resolver
  • Work closely with customer support teams & across all operational verticals across EMEA region
  • Maintain and provide tier one technical support for our software and related hardware solutions
5

Responsibilities For Application Support Risk & Finance Tech Resume

  • Provide client support and technical issue resolution via email, phone and other electronic mediums
  • Start of Day ready for business checks
  • Environment management: Production, UAT, Pre-Prod
  • L1 investigation and resolution of issues raised by users
  • Has a customer mindset and is solution-oriented
6

Responsibilities For Engineering Tech Support Resume

  • Has inherent curiosity, passion and is ambitious and driven to success
  • Leads with a desire for action - is self-motivated to get things done and move things forward
  • Assess functionality/market gaps
  • C /C++ Knowledge

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