Support Assoc Resume Sample

4.9
16 votes
Nestor Harvey
243 Mraz Courts,  San Francisco, CA
+1 (555) 563 5718

Work Experience


Assoc Construction Support Specialist
09/2015 - PRESENT
Boston, MA
  • Reports to the Dock Lead
  • Extensive interaction with associates and management team
  • Communicate effectively with audiences that include but are not limited to, coworkers, management, clients, vendors, contractors, and visitors
  • Job related technical knowledge necessary to complete job
  • Learn and apply knowledge of applicable local, state/province and federal/national statutes and guidelines
  • Professional experience in consulting, customer support, or related experience in leading or managing teams
  • Direct management experience
  • Assisting mechanics, electricians, and technicians with troubleshooting equipment malfunctions in order to minimize downtime as well as striving to improve equipment efficiency to maximize production, save time, save fuel and minimize labor including providing innovative equipment engineering solutions for the greater benefit of the company
Shared Info Support, Assoc
07/2010 - 07/2015
New York, NY
  • Performs issue/problem management: data analysis, leveraging current sources including databases, data and process models, business requirements and other artifacts
  • Gathers, analyzes, evaluates data issues/requests and articulating business requirements and documenting with the ability to conduct User Acceptance Testing (UAT) and perform post production validation of solution implemented
  • Acts as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome
  • Suggests and develops approach to solutions
  • Follows established processes, procedures, and directions
  • Maintains process documentation and other relevant records as needed
  • Monitor and support a shared team mailbox
Assoc Admin Asst-market & Sales Support
01/2005 - 05/2010
Philadelphia, PA
  • Tracking and scheduling services on equipment as well as analyzing oil sample reports
  • Ensuring that the equipment is available when needed and functioning as designed at all times
  • Assisting in the documentation of machine repairs and analyzing historical machine records
  • Work with vendors to assure parts and services are available when needed and open new accounts as needed
  • Cost code invoices and work with our purchasing department as well as our vendors to resolve billing disputes
  • Supervision of shifts as needed
  • Monitor and respond to any incomplete IO’s returned from Order Entry team; complete IO when able or route appropriately to sales reps to resolve issues
  • Monitor AdWatch production system and reports for missing advertising materials, late proof return from creative, or late release of advertising material, and follow-up with advertisers, creative department, and sales team as needed

Education


Herzing University - Minneapolis Campus
1999 - 2004
Engineer's Degree in Business

Professional Skills


  • Proficiency in: keyboarding, MS Office Suite, time management; strong communication skills (written & verbal) excellent listening skills
  • Excellent analytical skills including proven proficiency with spreadsheets, project and data quality
  • Strong problem solving skills, possessing general business understanding
  • Complete basic projects and prioritize multiple tasks effectively
  • Experience gathering, analyzing, evaluating data issues/requests
  • Experience in programming (Python, R, Java)
  • Proactively Monitor Infrastructure and Application Components to improved customer experience

How to write Support Assoc Resume

Support Assoc role is responsible for health, general, database, wireless, architecture, reporting, design, research, digital, software.
To write great resume for support assoc job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Assoc Resume

The section contact information is important in your support assoc resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Assoc Resume

The section work experience is an essential part of your support assoc resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support assoc responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support assoc position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Support Assoc resume experience can include:

  • Typically has 1-3 years experience
  • Experience in business/data analysis and research
  • Experience with Big Data Technologies, Analytics tools and platforms – Hadoop distribution, Vertica, R, Python, Microstrategy, Informatica Power Center ETL etc
  • Business/data analysis and research experience
  • Experience with SQL, SAS, and XML
  • Demonstrated flexibility and adaptability to changes

Education on a Support Assoc Resume

Make sure to make education a priority on your support assoc resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support assoc experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Assoc Resume

When listing skills on your support assoc resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical support assoc skills:

  • Extremely detail oriented with strong organizational and prioritization skills
  • Possesses ability to take initiative, work with minimal daily direction and prioritize time effectively to deliver work products in a timely manner
  • Data analysis/mining and analytical skills
  • Good command in both written and spoken English and Chinese (including Mandarin)
  • Experience in the IT industry
  • Troubleshooting network issues on production lines, capturing and reviewing network traces

List of Typical Experience For a Support Assoc Resume

1

Experience For Shared Info Support, Assoc Resume

  • Monitor the Prod Support Mail Boxes and provide timely communications while collaborating with stakeholders
  • Support plant PC’s, including user PC's, factory line PC's, and generic walk-Up PC's
  • Act as hands & feet on the ground for networking team
  • SQL, SAS, and XML
  • Desktop and printer support on production lines
  • Perform data issue/problem management, research potential data exceptions, and initiative/project engagement: Support and extend/roll out new capabilities in Big Data/Hadoop platforms, Analytics and BI tools/platforms which includes R-Studio, R-Shiny, Python infrastructure, MicroStrategy, Vertica, Informatica Power Center etc
  • Provide project support as needed: gather, analyze, evaluate, and document business requirements, conduct User Acceptance Testing (UAT), and perform post production validation
2

Experience For Assoc, Customer Support Resume

  • Maintain and update enterprise data application systems that have completed the development stage and are running in the daily operations of the firm
  • Support and provide subject matter expertise on upgrades, day to day operations, and projects by performing impact analysis (including upstream and downstream), testing, data analysis/lineage, create operational support requirements such as SLAs and control reports, and other technical/business support for all enterprise data assets
  • Provide enterprise data support for key controls and process over the shared information assets including collecting artifacts to prove compliance. Application of professional principles, theories, and concepts. Develop resolutions to problems of limited scope following specific, detailed procedures
  • Maintain process documentation and other relevant records as needed
  • Follow established processes, procedures, and directions
  • Proficiency with Microsoft Office Suite (Work, Excel, PowerPoint, etc.)
  • Partner with stakeholders and Triage the issues as part of the Ops Support
3

Experience For Assoc Site Support Technician Resume

  • Work closely with the FIS and IT team to handle user’s requests
  • Implement Windows 7 rollout
  • Printer Support, Desktop, Laser, Multifunction, network printer
  • Act as hands &feet on the ground for server team
  • Support WiFi Access Points, wireless devices, hand held radios, and new network buildout (under guidance of network architect)
  • Support special software; act as liaison between site and third-party software providers

List of Typical Skills For a Support Assoc Resume

1

Skills For Shared Info Support, Assoc Resume

  • Tracking Preprint and P&D Material, missing, overages and shortages
  • Understanding of various metrics reflecting the group’s performance
  • Working knowledge of how to use a Windows PC and email
  • Providing support over the phone / email to customers on network equipment issues
  • Working knowledge Windows 7, Server 2008/2012 and Linux
2

Skills For Assoc, Customer Support Resume

  • Systems support – become proficient at using and maintaining ON’s internal tools for reporting and analytics
  • Core knowledge of networking fundamentals
  • Some order processing HomeAgain microchips only
  • Business Operations mailbox monitoring and support
  • Adhere to publishing/delivery deadlines consistent with the Company’s commitment to quality and services to readers and advertisers
  • Have working knowledge of the sales reps advertisers to assure their customer’s needs are met
  • Configuration and setup of Network equipment including phones, routers, switches and video systems
  • Implementation of mock network environments in labs for testing for customer use cases
  • Learn how to perform new tasks quickly
3

Skills For Assoc Site Support Technician Resume

  • Proficient at time management and organization
  • Work with and collaborate across the team and where silos exist
  • Develop mutually beneficial relationships inside and outside of the APPs team
  • Deep curiosity to learn about new trends and how to do things bette2
  • Develop mutually beneficial relationships inside and outside of the Single-Family Data division
4

Skills For User Tech Support Spec Assoc Resume

  • Use data to help inform strategy and direction
  • Enthusiastic for continuous improvements
  • Reactively resolve any incidents that occur and ensure these are responded to promptly, professionally and within agreed SLAs
  • Inbound/Outbound telephone calls specific to HomeAgain microchips and pet recovery database
  • Account Management – opportunity to be included and work special projects related to HomeAgain
5

Skills For Assoc Construction Support Engineer Resume

  • Product related questions interact as a HomeAgain product and service specialist
  • Serves as technical reference for the company’s employees
  • Accepts first level (Tier One) Track-it tickets to troubleshoot for company’s employees’ PC hardware and software, printers, and phones
  • Business Operations Support (24x7 adhoc support)
  • Proficiency with Microsoft Office Suite (Work, Excel, etc.)
  • Monitor and respond to any incomplete IO’s returned from Order Entry team or Digital Ad Ops; complete IO when able or route appropriately to sales reps to resolve issues
  • Ensure that customers receive a high level of customer service while maintaining compliance to MAH’s terms and conditions of sale, laws, regulations and policies
  • Monitoring and supporting the team’s shared email mailbox
6

Skills For Rep Assoc, Sales Support Resume

  • Managing tickets through bug tracker and reproducing reported errors
  • Networking fundamentals and network troubleshooting tools(wireshark,RDP,etc)
  • Providing support over the phone / email to customers on application support issues
  • Working knowledge Windows 7 or 10 and Linux
  • Answer phone with proper etiquette and handle department phone calls by routing to the correct party and/or personally completing the caller’s request
  • Configuration and setup of Network equipment including phones, routers, switches and video systems for provisioning automation
  • Documentation of troubleshooting steps and root cause resolution within tickets
  • Proficient at time management and organization. Basic technical writing (reports)
  • Check in patients and verify the correct exam and order
7

Skills For Clin Support Assoc Resume

  • If order is needed, contact patient’s physician office to obtain the order
  • Technical demos of application interfaces, business processes and API usage
  • Supports and provides subject matter expertise on upgrades and projects by performing impact analysis (including upstream and downstream), testing, data analysis/lineage, creates operational support requirements
  • Articulates and documents business requirements with the ability to conduct User Acceptance Testing (UAT) and performs post production validation of solution implemented
  • Performs all levels of data analysis, leveraging current data sources including databases, data and process models, business requirements and other artifacts Independently determines and develops approach to solutions, working under limited direction
  • Acts as a liaison between business area and technical team to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome
  • Employs extensive professional expertise as a generalist or specialist. Develops resolutions to complex problems that require the frequent use of ingenuity and creativity
  • Typically has 0-2 years of related experience
  • Knowledge of DB2, Sybase and Oracle database
8

Skills For Assoc Construction Support Specialist Resume

  • Microsoft Certifications (MCP’s)
  • Attitude to be a team player
  • Enthusiastic for continuous improvements and ability to adopt to changes
  • Issues and Resolution Management
  • Partnership and Communications with IT/Business Partners and Consumers
  • Learn Illumina’s core support processes and procedures
  • Related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment)
9

Skills For Technical Support Assoc Resume

  • Growth and Development – Know or learn what is needed to deliver results and successfully compete
  • Drive for Execution – Treat obstacles as challenges to overcome, not excuses
  • Experience in a managing Enterprise command centre or NOC for application and infrastructure environment involving a geographically distributed support model including 3+ years’ experience at the managing people and handling people management responsibilties
  • Strong working knowledge on ITIL (Incident / Problem / Change / Availability Management) and carry knowledge of managing true SaaS, Cloud, and Hosted Operations environment
  • Perform data issue/problem management, research potential data exceptions, and initiative/project engagement: data analysis, leveraging current sources including databases, data and process models, business requirements and other artifacts
10

Skills For Assoc Technical Support Specialist Resume

  • Post Production Validation
  • Experience in the mortgage industry, Freddie Mac, and information needs
  • Responsible for maintaining process documentation and other relevant records as needed
  • L3 Production Break-Fix
  • HS or Equivalent ​
  • Familiarity with data management practices and data architecture

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