Desktop Support Resume Sample

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Sophie Shields
6143 Susanna Vista,  Philadelphia, PA
+1 (555) 846 1244

Work Experience

Desktop Support Administrator
09/2017 - PRESENT
Houston, TX
  • Perform tasks as directed by the Business Services FrontOffice or BackOffice Support Manager to given standards of quality to ensure the efficient and effective delivery and implementation of change to the corporate desktop infrastructure
  • Provide an efficient and effective fault resolution service and first/second line PC desktop support service to Barclays
  • Liaise with other departments where appropriate, e.g. IT development, operations and business areas to ensure all changes are implemented with minimal impact on the users
  • Maintain change management records and logs to ensure a complete and constant record of change within the corporate environment
  • Implement project work as directed by the Business Services FrontOffice or BackOffice Support manager
  • Knowledge base is available for client’s proprietary software applications
  • The office atmosphere is busy, diverse, and very customer oriented
  • Troubleshooting and providing solutions - 50% of the time
  • Build and deploy new systems to Xilinx defined standards
Desktop Support
09/2012 - 06/2017
New York, NY
  • Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 3.75% or more time is spent looking directly at a computer
  • Responsible for applications dealing with the overall operating system including file maintenance routines, networks and system software
  • Provides local support and maintenance to Windows 7 and above / 2008 Server systems
  • Complies with standardized support procedures for reducing client / server downtime
  • Supports, configures and maintains client workstations, network and audio video equipment, including installations and maintenance, managing system security and updating software
  • Installs cabling, maintains inventory of computer equipment, drivers, software and patches for equipment and communicates with manufactures to replace warranty parts and components
  • Analyzes, researches and recommends hardware, software and emerging technology for use
Desktop Support Intern
03/2007 - 03/2012
New York, NY
  • SCCM an asset
  • Receives direct but not constant supervision. Typically requires some instruction and guidance from other higher level staff
  • Customer Expectation Mgmt.,
  • Problem Solving & Decision Mkg, Bid Mgmt
  • Response Mgmt, Solution Design & Articulation
  • Provides excellent customer service to computer users
  • Maintains and secures inventory of all hardware and software
  • Oversee the daily performance of computer systems within the practice
  • Physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing


Herguan University
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills

  • Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills
  • Exceptional interpersonal skills and customer service skills, with a focus on rapport-building, listening, and questioning skills
  • Comprehensive customer service skills (listening skills, managing client expectations, communication skills)
  • Project management skills and experience Min 18 month’s strong customer service experience
  • Demonstrate strong verbal and written communication skills to effectively interact with all levels of staff, management and internal/external constituents
  • Strong grasp of Linux, analytical problem solving skills, with strong command of CLI
  • Excellent customer service and communication skills; experience delivering technical solutions in a high-touch, fast paced environment

How to write Desktop Support Resume

Desktop Support role is responsible for customer, troubleshooting, technical, interpersonal, windows, analytical, organizational, software, hardware, organization.
To write great resume for desktop support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Desktop Support Resume

The section contact information is important in your desktop support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Desktop Support Resume

The section work experience is an essential part of your desktop support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Desktop Support resume experience can include:

  • Experience as End user Technician providing support end users. Having good communication skills and Customer Management experience
  • Excellent documentation skills. Be able to maintain a knowledge database and communicate effectively with end users
  • Excellent written and verbal communication skills with a demonstrated ability to make difficult concepts easy to understand to non-technical clients
  • Demonstrate excellent customer service skills required to meet customer service quality measures
  • Outstanding and effective interpersonal and communication skills
  • Excellent troubleshooting and problem solving skills to troubleshoot and resolve technical issues independently and efficiently

Education on a Desktop Support Resume

Make sure to make education a priority on your desktop support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Desktop Support Resume

When listing skills on your desktop support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical desktop support skills:

  • Excellent time management skills; ability to negotiate and prioritize tasks effectively to meet business needs
  • Possess effective interpersonal skills and relationship-building skills
  • Functional/Technical Skills (Proven ability to quickly pick up new functional/technical skills)
  • Excellent customer service skills to work effectively with clients
  • Demonstrate proven multi-tasking, communication, and organizational skills
  • Strong work ethic, detail oriented as well as excellent oral and written communication skills

List of Typical Experience For a Desktop Support Resume


Experience For Desktop Support Administrator Resume

  • Proven multi-tasking, communication, and organizational skills
  • Investigate and solve hardware and/or software setup problems or errors using established procedures; Possesses strong analytical skills
  • Experience: Three (3) years of related work experience; experience in a healthcare IT environment preferable
  • Strong skills in Communication and the ablility to work with all levels of management within the business
  • Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration etc
  • Utilize excellent customer service skills to exceed customers’ requirements

Experience For Desktop Support Lead Resume

  • Strong documentation/reporting skills
  • Strong Active Directory, Exchange, Windows OS, Citrix/Microsoft Terminal Server, Printer, and Desktop support skills
  • Effective organizational and administrative expertise with strong attention to detail and reporting deadlines
  • Proven Help Desk and Desktop Support experience in a Microsoft environment including knowledge of mainstream “back office” applications
  • Work independently, prioritize, and manage multiple competing priorities
  • Experience working in a Windows Desktop Support Experience Windows 7)

Experience For Desktop Support Associate Resume

  • One year of relevant work experience required.Valid driver's license and clear driving record required
  • Demonstrated experience with increased responsibility over time
  • Clear verbal communication skills and ability to give and follow written and oral instructions
  • Represents our client in a professional and businesslike manner and communicates effectively with customers and associates
  • Prepare and communicate effectively in person, by phone and/or email
  • Evaluate user requests and needs for validity with a cost/benefit mindset and provide cost effective services/solutions

Experience For Helpdesk / Desktop Support Resume

  • Communicate effectively with management, peers, and customers, via email, phone and in face-to-face situations (written and verbal)
  • Demonstrated computer aptitude typically acquired by 0-2 Years’ related education/experience
  • Base knowledge of support of VMWare View required.Desired Skills: None other than above
  • Communicate effectively with staff and clients
  • 4) Great communication skills and a positive attitude

Experience For Analyst, Desktop Support Resume

  • Physical ability to lift 30-50lbs on a daily basis Desired Skills
  • Contact and effectively communicate with users by telephone, chat, WebEx, or in person
  • Continually look for ways to improve one’s skillset to provide the best customer service
  • Possesses superior verbal and written communication skills
  • Interact effectively with internal and external contacts (Account Management,
  • Troubleshooting, collecting data, establishing facts and drawing valid conclusions to provide information for escalating issues
  • Answering priority calls for assistance in rectifying system malfunctions
  • Being a point of escalation for all high priority requests from senior members of staff

Experience For Desktop Support, Prf Resume

  • Experience with Printer devices (setup, troubleshooting) working with desktop PC hardware General understanding of Networking
  • Desktop Experience in a Dell environment (imaging, re-imaging, troubleshooting, hardware support, IP telephony setup/support, break-fix)
  • Professional experience supporting, configuring, and installing Windows 7 and 10 PCs and laptops
  • Junior/entry level knowledge of SCCM and packaging technologies, including testing and validation
  • Strong understanding of client workstation hardware, operating systems, applications, development consoles, and networking
  • Skill in anticipating and reacting to the needs of presenters
  • Experience in servicing/deploying computer equipment

Experience For Desktop Support Intern Resume

  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
  • Experience in working with external clients and interfacing with external Client’s management and technical support
  • Experience supporting Active Directory and SCCM concepts, scripting, and management
  • Experience configuring and installing in a Windows 7/10 Active Directory environment
  • Strong background in testing for and optimizing client workstations and applications

Experience For Specialist, Desktop Support Resume

  • Experience working with and troubleshooting PC hardware
  • Position requires at least 3-4 years experience in Windows desktop operating systems, phone support and working with remote employees
  • Strong grasp of Windows to include diagnosing issues, and independently researching solutions
  • 2)Troubleshooting experience(Standard Windows troubleshooting, SCCM, customer software installations, custom data transfers)
  • ) Experience Migrating and Imaging Windows XP to 7

Experience For Senior Manager, Desktop Support Resume

  • Experience troubleshooting and OS imaging on Windows
  • Knowledge/experience with configuring/troubleshooting mobile devices
  • Skill in systematically troubleshooting complex technical issues to determine root cause
  • Skill in verbal and written communication with all levels of the organization, including staff, supervision, management and executives
  • Strong knowledge of Microsoft Windows’s desktop operating systems and standard computer hardware
  • Solid working knowledge in all Microsoft application offerings (Office and Outlook)
  • Work independently, plan and prioritize one’s own activities while being part of a team environment is essential

Experience For Junior Desktop Support Resume

  • Strong knowledge and understanding of Win7, Win 10, Office 2013, IE, Outlook & Skype
  • Experience using Microsoft Office programs, Skype for Business/Lync, and Dell Kace
  • Experience troubleshooting both Windows OS and MAC OS
  • Windows 7 or Windows 10 experience, re-imaging of PC's
  • Experience and understanding of VOIP solutions from: Cisco and Mitel
  • Solid understanding of the organization’s goals and objectives and propose projects based on those goals

List of Typical Skills For a Desktop Support Resume


Skills For Desktop Support Administrator Resume

  • Customer service oriented skillset with experience supporting a variety of different levels of technical experience and skill
  • General office skills such as phone and data entry skills
  • Excellent communication skills, including writing, speaking grammar and spelling
  • Excellent English verbal and writing skills including report preparation required
  • Proven analytical skills related to critical thinking, attention to detail and problem solving
  • Experience effectively communicating and providing assistance to a diverse set of information technology peers
  • High level of organizational abilities and proven multi-tasking skills
  • Demonstrated problem management and troubleshooting skills

Skills For Desktop Support Lead Resume

  • Strong customer service/troubleshooting skills
  • Excellent oral communication skills, including ability to explain complex IT concepts and practices in non-technical terms
  • Strong PC skills (hardware and software), Windows XP, including Active Directory, MS Office, MS Outlook and Internet Explorer
  • Strong customer service skills and exceptional knowledge of service delivery, including adherence to service level objectives
  • Strong customer service skills working with all levels of employees
  • Strong interpersonal and multi-tasking skills and the ability to work well in a team environment

Skills For Desktop Support Associate Resume

  • Excellent oral and written communication skills, including the ability to make formal presentations to various audiences
  • Have excellent communication and troubleshooting skills
  • Excellent customer service, communications & presentations skills, comfortable working within all levels across the organization, especially at the C-level
  • Excellent communication and interpersonal skills and work well individually as well as within a team
  • Display excellent customer service and communication skills
  • Excellent customer interaction skills required

Skills For Helpdesk / Desktop Support Resume

  • Utilize excellent customer service skills to engage business partners
  • Detail oriented and have good documentation skills
  • Excellent repair skills required
  • Excellent customer service skills, ability to interact with high-level execs, navigate “political waters” etc
  • Strong troubleshooting skills in a fast paced environment required

Skills For Analyst, Desktop Support Resume

  • Demonstrates the ability to work effectively and support other is an environment of continuous change
  • Solid written and oral communication skillsSearch Jobs US
  • Strong analytical and organizational skills and high level of verbal and written communication ability
  • Excellent soft skills and customer service
  • Really strong PC skills
  • Possess excellent interpersonal verbal and written communication skills
  • Strong self-management skills in order to drive projects to completion

Skills For Desktop Support, Prf Resume

  • Strong customer service skills and willingness to assist wherever needed in this very entry-level role
  • Effectively prioritize and execute tasks in a high-pressure, very fast paced environment
  • Excellent people skills and customer-oriented attitude with the aability to communicate at many levels: - user, technical and managerial
  • Strong teaming skills and self-motivated
  • Strong interpersonal skills, with the ability to work with many levels of management and peers
  • Strong Customer Service, analytical, written and verbal communication skills

Skills For Desktop Support Intern Resume

  • Provide excellent customer service, communication and technical skills to assist in the email migration
  • Technical Skills (2 or more years of experience required)
  • Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problems
  • NEED prior health care experience or experience working with doctors and nurses
  • Excellent analytical and communicative skills
  • Excellent customer service skills, ability to interact with high-level execs, navigate political waters etc. Ability to work as the sole POC for this location
  • Possess excellent oral communication skills

Skills For Specialist, Desktop Support Resume

  • Excellent customer service skills, ability to interact with high-level execs, navigate political waters etc. Ability to work w a small team
  • Outstanding analytical, problem solving and troubleshooting skills
  • Installing SCCM and providing excelling customer service skills
  • Advancing technology interest, knowledge and above average skills
  • Troubleshooting skills related to typical store/office peripherals (e.g. printers, RF scanners, pin pad, keyboards, etc.)
  • Outstanding client service, communication and problem resolution skills

Skills For Senior Manager, Desktop Support Resume

  • Strong experience installing, troubleshooting, and supporting the following (or similar)
  • Strong experience deploying/imaging/maintaining Windows computing systems
  • Experience supporting and strong understanding of game publishing practices and culture
  • Prior experience utilizing data and setting migration, imaging, application installation, and technologies
  • Basic troubleshooting skills relating to software/hardware issues
  • Prior experience utilizing data and settings migration, imaging, application installation, and technologies

Skills For Junior Desktop Support Resume

  • Computer skills, including working knowledge of all MS Office Suite products
  • Balance multiple tasks effectively - meeting or exceeding cost, schedule and quality expectations
  • Extensive troubleshooting skills working within a Windows (preferably 7) environment
  • Uses advanced troubleshooting skills to diagnose and resolve issues with in realm of support
  • Applies basic troubleshooting skills to resolve routine incidents and service requests
  • Effectively troubleshoots issues for software on all platforms including desktops, servers, iSeries, and Mainframe
  • Senior level analytical/troubleshooting and organizational skills
  • 1) Experience in a help desk role providing support to Windows desktops (Mac experience is an asset)
  • Desktop/technical experience with experience Setting up PCs

List of Typical Responsibilities For a Desktop Support Resume


Responsibilities For Desktop Support Administrator Resume

  • Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment
  • Excellent communication skills; effectively communicate verbal and written
  • Possess exceptional problem-solving skills and interpersonal skills
  • Good troubleshooting and excellent customer support skills
  • Strong interpersonal skills, with a proven customer-service oriented track record
  • Share information and ideas with others, good listening skills
  • Strong HW/SW Troubleshooting skills
  • Effectively handle multiple assignments, adjust to changing priorities, and meet deadlines
  • Excellent customer service skills (working with Military personnel)

Responsibilities For Desktop Support Lead Resume

  • Excellent Organizational Skills and multi-tasking
  • Solid analytical skills - uses logic and reasoning to identify complex problems; review related information and develop options and implement solutions
  • Customer service orientation; excellent verbal communication skills; ability to work with minimal direction required
  • A positive attitude and excellent customer service skills
  • Excellent customer service and soft skills
  • Experience with Application that are GMP regulated, Validation experience to include CFR21 part 11 and Data Integrity

Responsibilities For Desktop Support Associate Resume

  • Effectively prioritize and manage time efficiently; ability to handle multiple projects
  • Customer service and excellent interpersonal skills on phone and e-mail communications
  • Self-motivated with excellent time management and organization skills
  • Excellent customer service, communication skills
  • Excellent language and people skills
  • Effectively prioritize and execute tasks in a high- pressure environment
  • Excellent oral and written skills to interface with all user/technical communities within Lazard
  • Effective oral and written communication skills required with a focus on troubleshooting and error identification

Responsibilities For Helpdesk / Desktop Support Resume

  • Work unsupervised, self motivated and strong time management skills
  • Clear and personable communication skills with a strong customer service focus
  • Experience providing L1, 2, and 3 support. Previous experience providing support both in person, over the phone, and through remote desktop tools
  • Experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation
  • Prior experience in troubleshooting LAN issues
  • Customer-facing technical support experience or equivalent combination of education and work experience
  • Soft skills huge to communicate with scientists and getting as much info as possible

Responsibilities For Analyst, Desktop Support Resume

  • Demonstrates strong knowledge of Microsoft Windows desktop operating system and MS Office
  • Demonstrates strong knowledge of network and system troubleshooting
  • Prior knowledge or experience using Active Directory
  • Superior communications skills - verbal, written, and listening
  • Good experience and knowledge in handling desktop and laptop hardware problems
  • Trong troubleshooting experience
  • Support and troubleshooting skills to include network wired and wireless connectivity, break/fix assistance

Responsibilities For Desktop Support, Prf Resume

  • Effectively communicate to talk and walk through IT issues at remote locations via phone or web conferencing
  • Experience with a good understanding of desktop support
  • 2+ of Desktop/Help Desk Support experience with proven track record
  • Communicates effectively with staff and customers at all levels
  • Work effectively with other team members both locally and remote

Responsibilities For Desktop Support Intern Resume

  • Strong Group Policy experience
  • Strong support and resolution experience with Windows 7 &10, Outlook and connectivity issues
  • Strong Customer Service Experience and Friendly, Professional Demeanor
  • Coordinate and collaborate effectively with technical teams and management staff
  • Level III: 5-10+ years experience (or equivalent skill)
  • Active directory and networking knowledge experience Laptop encryption experience
  • Solid desktop support experience
  • Strong Windows systems administration experience
  • Tier 2 Desktop Support skills

Responsibilities For Specialist, Desktop Support Resume

  • MS Outlook configuration and troubleshooting skills
  • Customer Support skills for both local and remote users
  • The Services team works in a fast-paced environment so a sense of urgency, time management and customer service are essential skills!
  • Effectively interface with all departments
  • Soft skills are very important for communication to users
  • Desktop/technical experience with experience
  • Strong experience with PC’s, mobile hardware and peripherals
  • The ability to effectively communicate within a multi-disciplined team, across multiple locations and the ability to interact with customers

Responsibilities For Senior Manager, Desktop Support Resume

  • Prior IT or desktop support experience
  • At least two years of hands on experience in a fast paced, dynamic technical environment or equivalent combination of education and experience
  • 2) Strong experience with Active Directory from an IT support standpoint and the ability to create and delete user accounts, group creations, permissions, etc
  • Related work experience and 2 years of technical education or training, or 4 years of combined education and work experience
  • Experience with troubleshooting network printer issues with occasional support of more experienced team members or per documentation
  • Work effectively with all levels of users (both technical and non-technical users)
  • Utilize and maintain knowledge and skills to keep up with rapid advancements in computer technology
  • 1) General Windows troubleshooting skills
  • Accurately and effectively handle multiple requests simultaneously

Responsibilities For Junior Desktop Support Resume

  • Clear and personable communication skills and a knack for problem solving
  • A good scripting skill
  • High level technical support skills in Microsoft suite of products
  • Prior refresh or migration experience in a mixed platform environment (PC, Mac)
  • High level technical support skills in Microsoft Office Suite
  • Prior desktop support experience in an enterprise environment

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