CRM Support Resume Sample

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Jerel Lemke
4872 Lang Row,  Boston,  MA
+1 (555) 364 7130

Work Experience

CRM Support Specialist
06/2016 - PRESENT
San Francisco, CA
  • To manage and resolve Service Requests logged by customers on Oracle CRM On Demand products and contribute to proactive support activities according to product support strategy and model
  • Working towards, adopting and contributing to new processes and tools (Oracle Diagnostic Methodology, Oracle Web Conferencing, system tools, etc)
  • Establishes common communications channels and templates for interaction between Zone and local teams
  • Identifies dependencies and plans accordingly to ensure optimal deployments
  • Implements and delivers CRM strategies across the company
  • Self-starter and eager to learn
  • Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
  • Support Segmentation & Targeting strategies and monitoring tools in driving the targeting & segmentation process with the sales teams effectively
  • Cooperation with Local and Central IT teams where appropriate
Analyst It-crm Support
09/2011 - 02/2016
Detroit, MI
  • Experience (preferable as a CRM Administrator)
  • Strong relational and communication skills
  • Good language skills: fluent Russian, Georgian and upper-intermediate (or very strong intermediate) English
  • SalesForce administration experience. Salesforce Administration certification desired
  • Good language skills: fluent Russian, Ukrainian and spoken English
  • Manage Case queue for Admin requests
  • Create reports and dashboards for new team members and project launches
Microsoft Dynamics / CRM Support Engineer
10/2006 - 04/2011
New York, NY
  • Determine feasibility of future project process integration into SFDC
  • SFDC Administrator certification
  • Experience as SalesForce admin
  • Experience in SQL and other data analysis tools
  • Strong cross-functional communication
  • Excellent with spreadsheet software
  • Responsible for the maintenance of the CRM system, tools, and enhancements in line with overall customer strategy


Dakota State University - University Center
2001 - 2006
Bachelor's Degree in Computer Science

Professional Skills

  • Excellent communication and presentation skills to effectively explain a solution to a customer’s problems
  • Excellent communication skills both verbal and writing
  • Excellent communication skills, both written and verbal, with a confident, professional customer service orientated outlook
  • Advanced Excel skills including pivot tables, v-lookup, and charting/graphing
  • Good analytical and problem solving skills. A logical, methodical approach to problem solving is essential
  • Customer service skills to answer inquiries utilizing customer data and relative business practices
  • Good IT skills with the aptitude to learn new systems quickly

How to write CRM Support Resume

CRM Support role is responsible for excel, english, travel, training, integration, database, trading, reporting, digital, software.
To write great resume for crm support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For CRM Support Resume

The section contact information is important in your crm support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your CRM Support Resume

The section work experience is an essential part of your crm support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous crm support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular crm support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative CRM Support resume experience can include:

  • Develop and maintain good working relationships with business sponsors, business partners and technical staff globally
  • Experience in managing CRM systems
  • Experience in managing people required
  • Empathy with varying levels of user experience
  • Evaluates testing environments to ensure validity
  • Any previous work experience in a publishing environment

Education on a CRM Support Resume

Make sure to make education a priority on your crm support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your crm support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in CRM Support Resume

When listing skills on your crm support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical crm support skills:

  • Technical skills - SSRS, SSIS, CRM SDK, SQL, MS Exchange, Word, Excel
  • Work effectively and collaboratively with internal and external stakeholder groups
  • English advanced verbal and written skills
  • Working experience with the SDLC - software development life cycle
  • Experience of support with Salesforce or another CRM, setting up new users, understanding how to add new values in fields, and reporting functions
  • Any previous training experience

List of Typical Experience For a CRM Support Resume


Experience For Analyst It-crm Support Resume

  • CRM application experience
  • Oversee and maintain the execution of scheduled reporting
  • Be able to set up new reports, test, and schedule into production
  • Participate in weekly meetings with BRM’s

List of Typical Skills For a CRM Support Resume


Skills For Analyst It-crm Support Resume

  • Highly desirable is experience and knowledge of SAP CRM or any other CRM system
  • Experience in database systems: Oracle,
  • Submits tracker logs to prioritize production issues and to document developer solution activities and user communications
  • Reviews and evaluates business requirements to validate business needs
  • Customer service experience, with the ability to handle customer complaints and the ability to handle them appropriately
  • Demonstrable excellent knowledge of MS Excel (Pivot tables, macros, advanced functions) is mandatory
  • Troubleshoot and prioritise user issues

Skills For CRM Support Specialist Resume

  • Networking basic knowledge (TCP/IP, DNS, Routing
  • Understanding of programming languages: C#, JScript, HTML
  • Raising Service Now tickets whenever needed (User Access Management, Incident Management)
  • Testing activities for the new CRM’s release
  • Understanding of process flows and
  • Working knowledge of CRM applications and databases which includes the ability to read and modify code

Skills For CRM Support Analyst Resume

  • Marketing Database Management and Digital Communication
  • Manage CRM vendors and stay current on their plans for upgrading, enhancing and supporting our software and environments (if cloud)
  • Like working in a team environment, supporting
  • Analyze training needs, provide training and evaluate afterwards
  • Handle clients’ accounts re-onboarding documentation and trading orders execution
  • Establish required training to ensure optimal consumption and use of reporting and information

Skills For Microsoft Dynamics / CRM Support Engineer Resume

  • Work with the Operations and Engineering teams to resolve issues and respond to incidents affecting our CRM systems and users
  • Be the first point of contact in MED to help users in their requests regarding assistance/issues on Client Prospects, opportunities, contacts
  • Raise awareness in the user groups of the available official EMEIA CRM training
  • Monitor DCM inbox and take over change requests raised by users, management of duplicate contacts, or teaching contact management to users
  • Be the first point of contact in MENA to help users in their requests regarding assistance/issues on Client Prospects, opportunities, contacts
  • Able to deliver high-quality results in an ambiguous and rapidly changing business environment
  • Present training material either in person or via WebEx
  • Participates in user acceptance testing to ensure proper functionality of systems

Skills For CRM Support Manager Resume

  • Bachelors in Business, Economics, Marketing or related field
  • Create and update training materials (manuals/video’s)
  • Support the CRM team in providing direct user support
  • Support the mobile complaint application roll-out through training and webinars
  • Pull data from existing databases based on multiple variables in support of analyses directed by Commercial Operations personnel

Skills For CRM On Demand Technical Support Engineer Resume

  • Basic analysis of customer data used to support sales and marketing tactics
  • CRM strategies implementation, counseling and process management
  • Social media channels management (Facebook, Twitter, Linkedin) and marketing campaign integration
  • Create project plans and oversee execution of CRM support projects using the TPO principles
  • Assist users in the scenarios that fall out of the user guide scope
  • Handle tight deadlines in a high paced and dynamic environment
  • Takes ownership of the internal customer request
  • Performs first level support
  • Work independently of daily supervision

Skills For Global Customer Support, CRM Project Manager Resume

  • Interact well with co-workers and associates at all company levels
  • Understand and follow documented work rules and department procedures
  • Reviews production issues to escalate and resolve issues
  • Verifies data to ensure accuracy
  • Are self-motivated and always desire to learn
  • Prepared to travel occasionally within the UK and abroad
  • MS Dynamics CRM support
  • Salesforce ADM 201 would be beneficial, although not a prerequisite
  • Use of Service Now, Trello, Jira and other project management and case management software

Skills For MS Dynamics CRM Application Support Resume

  • Work independently or as part of a team in a fast paced multi-project environment globally
  • Project management methodology (ITIL)
  • Manage external partners
  • Technical university background is also
  • Basic knowledge of Linux systems - command line and
  • Communicate with diverse range of backgrounds and at all levels in various countries

Skills For CRM Release & Support Manager Resume

  • Expert in all SAP CRM user roles and related tools
  • Knowledge of MS SQL, SSRS, SharePoint
  • Microsoft CRM SDK and Developers Toolkit
  • In conjunction with IT Analyst, manage relationship with internal CRM stakeholders
  • Build Microsoft Access queries for sales support and analyses
  • Understand business needs and relate to business people
  • Maximum benefit from the CRM platform

Skills For MED CRM Support Resume

  • Analyze, execute and improve programs and campaigns liaising with internal product marketing teams to identify and meet evolving CRM system needs and external Communication Agencies while ensuring local consistency with Company Social Strategy
  • Manage internal and third-party process engineering and reporting efforts to improve business processes, increase automation and streamline operations
  • Become the Subject Matter Expert (SME) for the functional workings of the CRM environment
  • Write functional specifications and requirements for workflows, enhancements, and reports in accordance with internal architectural guidelines
  • Remain current on developments in key technologies and changes in requirements to ensure that we are specifying the highest performing and most stable environments required

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