Support Clerk Resume Sample

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Jewell Purdy
632 Schuster Motorway,  New York, NY
+1 (555) 331 3476

Work Experience

Administrative Support Clerk Specialist
01/2018 - PRESENT
Chicago, IL
  • Handles confidential record retention and reports
  • Compile and record data in compliance with company policies
  • Serve as a point of quality control for department data and records
  • Receive and direct calls
  • Prepare grouped materials and correspondence
  • Provide the department with daily and/or monthly reports
  • Order and maintain various supplies for the department
  • Handles mail processing both inbound and outbound
Administrative Support Clerk
11/2011 - 12/2017
Houston, TX
  • Prioritize work and exhibit the flexibility to manage changing priorities
  • Working knowledge of Excel to include formatting and uploading spreadsheets to an Access Database
  • Photocopy documents
  • Generate reports from a case tracking system and in a claims processing system
  • Track and monitor claims in a claims processing system
  • Work in MRCT and VMS to include data entry
  • Work efficiently, organizing work according to appropriate priority
Tender Assistant / Support Clerk M&d
06/2005 - 05/2011
Los Angeles, CA
  • Serves as a backup to other clerks within the department
  • Enter work into an automated log on an accurate and timely basis
  • Organize, sort, and file documents
  • Photocopy and scan documents
  • Accurately handle incoming and outgoing mail
  • Perform basic research using various systems
  • Create correspondence


National University - Redding Campus
2001 - 2005
School's Degree in Management

Professional Skills

  • Develop: Grow your skills and career through our best-in-class on-boarding experience, ongoing learning opportunities, and individual development planning
  • Strong communication / influencing / motivation skills
  • Good organizational skills with the ability to set priorities
  • Basic clerical skills such as filing, faxing, scanning etc
  • Proficient computer skills including Microsoft Suite and Outlook
  • Accounting experience (no experience required)
  • General computer/word processing skills

How to write Support Clerk Resume

Support Clerk role is responsible for basic, research, database, microsoft, windows, telephone, word, training, retail, finance.
To write great resume for support clerk job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Support Clerk Resume

The section contact information is important in your support clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Support Clerk Resume

The section work experience is an essential part of your support clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support clerk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Support Clerk resume experience can include:

  • Excellent organizational, verbal and written communication skills and attention to detail
  • Good communication and interpersonal skills (both written and verbal)
  • Demonstrated ability to manage multiple priorities or tasks simultaneously
  • Basic knowledge of PC skills and a Windows environment with the ability to toggle between programs
  • Basic knowledge of PC skills and a Windows environment
  • Customer Service skills that go above and beyond

Education on a Support Clerk Resume

Make sure to make education a priority on your support clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Support Clerk Resume

When listing skills on your support clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical support clerk skills:

  • Experience using effective verbal and written communication skills
  • Excellent interpersonal, listening,verbal,and written communication skills
  • Excellent interpersonal, listening,verbal, and written communication skills
  • Demonstrated ability to manage to deadlines, balancing multiple priorities, and ensuring quality standards
  • Effectively manage administration for multiple pricing contracts across Local and Integrated Delivery Networks (IDN) in various phases of contract life cycle
  • Prior Oracle experience helpful

List of Typical Experience For a Support Clerk Resume


Experience For Administrative Support Clerk Resume

  • Use phone skills to interact with field locations, district offices, and upper management
  • Operate computer based inventory and purchasing systems
  • Fice clerical experience
  • Providing straight forward administrative support in the tracking and monitoring of compliance to internal and external accounting laws and regulations
  • Collecting and organizing paperwork related to accounting payments and issues at a single domestic location

Experience For Operations Support Clerk Resume

  • Manage archiving for pricing contracts, LOC submissions, Division approval, and amendments for pricing contracts being managed
  • Perform inventory picking and staging, replenishing and cycle-counting to maintain accurate inventory levels
  • Tracks CoA’s relating to receiving, stocking and record keeping
  • Receives all deliveries (including chemical deliveries, harvest ingredients, barrels), calls vendors regarding missing items, rush orders, and returned parts
  • Performs regular administrative responsibilities including incoming mail management and site administration.
  • Maintains office files according to Army Recordkeeping system

Experience For Claims Mail Data Support Clerk Resume

  • Engages in curtain van loading and unloading; checks carriers in and out of facility
  • Level II finger printing background (as per department only)
  • PC, keyboard, and typing/data entry proficiency
  • Easily adapts to a flexible and changing environment
  • Assists in scheduling departmental activities
  • Documentation and reporting of procedures, conference room usage and guest Wi-Fi requests

Experience For Maintenance Support Clerk Resume

  • Process and completion of meeting room requests within the required response time
  • Obtain Division approval/denial for customer LOC submissions and document correspondence for archiving
  • Verify composition or perform copy prep as needed for order processing purposes
  • Prepares routine correspondence/documents including: invoices, reports, memos and letters
  • Schedule training or meetings
  • Assist with creating accounts in SFDC and ERP for new accounts or sites as requested
  • Compiles and maintains records related to aircrew training and simulator utilization
  • Recognize source documents used and to associate those documents with the appropriate program controls and transcribing procedures
  • Handle customer calls and visits from customers requesting information on prices and availability

Experience For Customer Support Clerk Resume

  • Reviews and approves PSS sheets before going to supplier development
  • Engages inventory management and reporting
  • Reviews back-stock against PO’s for primary locations to ensure procedures are being followed
  • Assigns locations to new incoming parts
  • Addresses ingredient holds due to missing or incorrect CoA

Experience For Business Support Clerk Resume

  • Conducts Storm Water Drain sampling for the Storm Water Prevention Plan
  • Manages the inbound/outbound shipping of FEDEX all packages which include sanitation samples
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) with ability to quickly learn proprietary software
  • Locate, pull, document and prepare files for off site storage
  • Life and move up to 30 pounds
  • Gathers documentation such as invoices, W-9s and ad copies to support validity of customer charges, from multiple sources including direct contact with Hormel’s customers.
  • Performs Siebel transfers and payment entry.
  • Is responsible for creation and retention of documents required to support promotion payments and claims.

Experience For Patient Accounts Support Clerk Resume

  • Delivery of tender department targets
  • Timely and accurate submission of business plan and updates
  • High internal customer satisfaction
  • Maintains the patient’s medical record (chart/file) related to the admission, transfer and discharge processes (including orders and charges) according to policy
  • Navigate multiple computer systems, applications, and utilize search tools to extract information
  • Contact customers overdue on promise time or/and with units ready to be picked up; if same customer(s) have PM’s coming due, schedule the PM’s; remind customers of scheduled PM’s
  • Responsible for processing all accounts payable non-parts invoices
  • Collect all wash logs from Service Attendant and update work planning sheet with completion time from wash log

Experience For Mail & Support Clerk Resume

  • Enter new data and update electronic claim files from incoming correspondence
  • Refer accident and fuel spill occurrences to appropriate employees
  • Handle EPA paperwork and green files- keep them organized and accessible
  • Coordinate work with outside vendors along with Service Manager instructions
  • Follow-up on units that are located at outside vendors with TIC/Service Manager instructions
  • Gather and evaluate police reports, repair estimates and other related documents
  • Send paperwork to the appropriate parties
  • Make appropriate internal and external contacts to obtain necessary information
  • Review all information provided to assure accuracy

Experience For Accounts Payable Support Clerk Resume

  • Answer calls and questions from Sales Representatives
  • Order products for samples or sales stock
  • Provide price quotes for sales representatives in the field
  • Process order inquiries as required
  • Research member and/or provider’s address information
  • Count, sort and distribute return mail for the department/division
  • Maintain inventory and production reports

Experience For Commissary Support Clerk Resume

  • Identify misrouted mail and forward to the correct area in a timely manner
  • Return mail to the member and/or provider after system correction
  • Coordination and completion of retention files
  • Support functions of the department/division as determined by management
  • Perform all aspects of train reporting, including but not limited to, updating and maintain inventory, arrivals, departures and interchange, verification & correction of standing yard inventories, routing and disposition of car status.
  • Entry and or correction of Waybill information and report preparation
  • Answers questions about records and files
  • Finds and retrieves records or information from files in response to requests from authorized users
  • Eliminates outdated or unnecessary materials in accordance with file maintenance and legal guidelines

List of Typical Skills For a Support Clerk Resume


Skills For Administrative Support Clerk Resume

  • Has Multi-functional skills
  • Interact effectively with people at all levels and functions across the business
  • One to two years’ experience in payroll, payroll tax filing or other industry with high-volume transaction processing needs
  • Data exports from CRM, validating data in Excel and re-importing corrections back into CRM
  • Assist the General Services Coordinator with the log in and distribution process of incoming and outgoing US Mail, UPS, FedEx, Priority Mail and Certified Mail
  • Experience with insurance verification, medical claims processing, insurance member enrollment or customer service

Skills For Operations Support Clerk Resume

  • At least one year experience within a hospital and/or medical setting
  • Experience using Microsoft Office programs, e.g. Word, Excel, Outlook
  • Experience in keyboarding required
  • Manage competing priorities and seek additional support when necessary
  • Relevant work experience can be substituted for education
  • Experience as a clerk processing high volume data entry in a medium to large workforce
  • Experience using computer tools such as Microsoft Office
  • Three months health insurance experience

Skills For Claims Mail Data Support Clerk Resume

  • Strong partnership within the organization and sales groups
  • 6 months experience in an office environment that allowed for attention to detail and the ability to work within timelines Required
  • Operates a typewriter, calculator, copy machine, fax machine, postage meter
  • Customer Service experience.
  • One (1) year previous administrative/clerical experience is required
  • Faxing, imaging, scanning, filing
  • Creating orders and invoicing them in SAP, creating purchase orders
  • Filing, and assembling client charts & histories
  • Distributing and recording distribution of bus passes

Skills For Maintenance Support Clerk Resume

  • Scheduling and ordering lunches with wholesalers for meetings
  • Cleaning of lunch room area and keeping the front area neat
  • Working knowledge of Excel, Outlook
  • Maintaining Appliance Inspection log & Temperature log
  • Restocking client & staff refrigerators

Skills For Customer Support Clerk Resume

  • Updating monthly Excel spreadsheets
  • Preparing intake packets
  • Coordinators meeting set-up including securing rooms, catering, dinner reservations, equipment (audio/video), etc
  • Knowledge of general business practices, in particular: purchasing, financial tracking, general office maintenance
  • Batch mail for imaging process according to established protocol

Skills For Business Support Clerk Resume

  • Complete specialized sorting and batching for nonstandard claims and certain identified claim types
  • Develop and maintain competency in imaging procedures (microfilm and scanning)
  • Prepare outgoing mail (authorization letters, claims letters, and remittance advices) for outsource mailing vendor
  • Provide clerical and patient care support and procedure scheduling for all areas of the Diagnostic Imaging & Cardiac Services Department
  • Picks up, sorts and distributes all incoming mail and courier packages according to established schedules and procedures for the One Queen location
  • Prepares and processes all outgoing mail and courier according to established schedules and procedures
  • Basic knowledge of retrieval-related activities, storage and archiving activities, document management or scanning activities within Retail Operations
  • Maintain document integrity for parts orders as well as shipping and freight details, submitting of payable invoices, credit card and check batch history

Skills For Patient Accounts Support Clerk Resume

  • Perform basic office functions such as copying and faxing
  • Back up for Shipping / Receiving's
  • Constantly updating and maintaining reports
  • Assist in generating detailed quotes for both Standard and Engineering Systems & Solutions
  • Data Management - comparing contract documents to ensure information in CRM and ERP is accurate, making updates as necessary
  • Accounts Receivable Training covering the basics of
  • Flexible, attentive and responsive to changing operational procedures and customers’ needs
  • Organize and track all incoming mail by receive date
  • Develop and maintain a complete understanding of image retrieval and act as a resource to other departments

Skills For Mail & Support Clerk Resume

  • Deliver daily, weekly, monthly, quarterly, and yearly reports from the computer room. Maintain an accurate tracking of these reports
  • Act as a liaison for the Riverview Service Center and Claims Department for urgent image retrieval and scanning requests
  • Work is performed in an office environment using computers
  • Receives and records all incoming courier packages and registered mail
  • Drops off outgoing Canada Post mail at local depot at the end of each day
  • Enter data into claims systems meeting established production and quality standards
  • Participate in classroom training, staff meetings and other meetings as requested
  • Manages invoicing rental and service fees
  • Basic knowledge of PC spreadsheet and word processing software

Skills For Accounts Payable Support Clerk Resume

  • Familiarity with medical terminology and diagnosis coding
  • Maintain focus and work independently while handling a high volume workload
  • Accuracy in working with numbers
  • Month end sales and profit reports, various SAP and Excel reports pertaining to sales history and back order report
  • Assist in creation and distribution of marketing and promotional materials
  • Communicate orally and in writing to draft correspondence and reports
  • Research incoming mail received without claim file numbers

Skills For Commissary Support Clerk Resume

  • Retrieve and sort incoming mail that has been received by fax or hard copy
  • Prep all documents for imaging
  • Arranges and files incoming records
  • Labels incoming faxes in the RightFax application to help ensure critical DER turn-around timeframes are met
  • Prepares purchase orders, receiving reports, and payment vouchers for a variety of accounts and transactions

List of Typical Responsibilities For a Support Clerk Resume


Responsibilities For Administrative Support Clerk Resume

  • Type 60 words/minute and 10 key skills
  • Demonstrated ability to work within timeliness standards
  • Educational course work in medical terminology or equivalent work experience
  • Good command of English (oral and written) and an extensive knowledge of medical terminology
  • 2-year experience in a Corporate environment
  • 2-year experience in a process driven organization

Responsibilities For Operations Support Clerk Resume

  • Processing daily payment and sending receipts for all cash received
  • Proficient in the use of computers including Microsoft Outlook, Word, and Excel required
  • Act as liaison for office staff (emails, calendar, messaging)
  • Order entry and processing
  • Handle inbound phone calls from internal and external customers related to general pricing inquiries
  • Logs researches and processes Direct Member Reimbursements received by the pharmacy department, Logs and processes medical claims received by the department

Responsibilities For Claims Mail Data Support Clerk Resume

  • Other Ability to evaluate information from both oral and written sources Intermediate
  • Technology -Microsoft Word Use of Microsoft products such as Word. Excel and email Beginner Required
  • Microsoft Excel Beginner Required
  • Microsoft Outlook Beginner Required
  • Maintains stock of office supplies and equipment, requisitioning from district storeroom, GSA, or through local businesses. Reorders as necessary, prepares purchase orders, signs receipt tickets, and compiles cost vouchers
  • Answers phone calls from external customers
  • Process orders in order entry screens while on the phone with customers
  • Answers product related questions from external customers
  • Navigates multiple different sites to provide customers with information about their orders

Responsibilities For Maintenance Support Clerk Resume

  • Sets up new customer accounts
  • Processes orders out of EDI and Fax review queues between phone calls
  • Works with appropriate Expeditor to make changes to orders
  • Works with Customer Relations on complaints due to service errors
  • Clear and concise in both verbal and written communications
  • Basic knowledge of Microsoft and Outlook programs
  • Receive and register visitors utilizing the visitor management system. Refer staff and visitors to the appropriate area and provide information and assistance to individuals upon request
  • Operator Resource scheduler reservation system software to book NJ corporate conference room requests and confirm with requestor

Responsibilities For Customer Support Clerk Resume

  • Process guest Wi-Fi access requests in the specified time requirement
  • Prints, copies and distributes materials
  • Plans and schedules travel
  • Handles all necessary logistics for group, internal or team meetings under direction of supervisor
  • Edits documents, presentations and spreadsheets
  • Updates and maintains information contained in databases, websites, SharePoint sites or other business software as required for the role
  • Alert Security department for all suspected security breaches, safety or health issues that require immediate assistance
  • Calendars maintained and managed for assigned staff

Responsibilities For Business Support Clerk Resume

  • Travel and expense requests processed
  • Flawless administrative and receptionist support provided
  • Telephone coverage and appropriate re-directed calls
  • Act as a primary point of contact for external GPO/IDN administration teams and internal sales team
  • Answer multi line phone system
  • Resolve or escalate customer service issues
  • Work in a fast-paced environment and remain accurate are required

Responsibilities For Patient Accounts Support Clerk Resume

  • Coordinate food & refreshments for meetings and/or presentations
  • Assist with travel coordination and expense reports
  • Process Order Confirmations in ERP system
  • Account and Territory assignments and data clean up
  • Create, modify and analyze reports
  • Answer telephone and resolve customer concerns and/or questions and respond to customers in a timely
  • Monitor a centralized e-mail mailbox and respond to requests for returns, draws and account maintenance for both

Responsibilities For Mail & Support Clerk Resume

  • Research member and/or provider’s address information to ensure accuracy
  • Count, sort and distribute return mail
  • Obtains and updates complete demographic and insurance information from the patient, family or referral source, completes the computer registration and secures signatures on appropriate forms
  • Manage Special Pricing Request (SPR) submissions, Customized Account Pricing (CAP) Agreements for Local/IDNs with pricing contract updates, modifications, and extensions
  • Process requests for general price inquiries for internal and external customers as needed in a reasonable time

Responsibilities For Accounts Payable Support Clerk Resume

  • Possess an excellence in customer service mentality and the ability to build rapport over the phone
  • Exercise excellent organization skills to manage multiple pricing contracts with many ongoing correspondences to external customers, internal sales divisional units, and management
  • Attention to detail, ability to detect data inconsistencies and collaborate with stakeholders to resolve
  • Possess continuous process improvement mentality
  • Microsoft Office proficiency (Excel, Outlook, Word)
  • Enters data and/or information into an automated system
  • Knowledge of various office automation software programs, tools, and techniques to support office operations and maintain aircrew information and equipment records and/or logs for training devices
  • Skill in basic computer operations to include retrieval and input of data; a qualified typist is not required

Responsibilities For Commissary Support Clerk Resume

  • Process orders received by telephone, fax and email
  • Follow-up backoders and request credit approval when necessary
  • Computer literate. (MS Word, Excel, Power Point)
  • Applying well established procedures under direct oversight, collects, prepares, maintains, monitors and sends/forwards various required documentation related to accounting and payment processing
  • Attend to employees’ need and queries
  • Enter appropriate data into hand held, RF inventory scanners when required

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