Store Support Resume Sample

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Ericka Prosacco
15094 Brennon Camp,  Philadelphia, PA
+1 (555) 361 4050

Work Experience


Store Support & Client Care Specialist
02/2017 - PRESENT
Chicago, IL
  • Reports to the Dock Lead
  • Extensive interaction with associates and management team
  • Interaction with associates and customers
  • Reports to Operations Managers
  • Clientele tools: emails & business cards
  • BI rollout support
  • Exception reporting of Store Programs and Store Operations
L POS Store Support
04/2011 - 11/2016
Philadelphia, PA
  • Strong analytical skills. Ability to provide recommendations based on research in often complex environments
  • Strategic thinking. Ability to begin formulating actions and work paths past the day to day interaction
  • Experience working on projects end to end
  • Strong attention to detail for quality and accuracy
  • Understanding space productivity metrics including sales/profits and Canadian Tire store operations
  • Understanding of store and company operations. Store and merchandising experience is an asset
  • Adapt rapidly to changing applications, systems and make quick informed decisions
  • Extensive experience with PC related programs such as Excel, Word, PowerPoint and a basic understanding in MS Access and Adobe Photoshop
Store Support Intern
07/2006 - 01/2011
Detroit, MI
  • Local Events: marketing & operations, and CRM applications
  • Answer questions on 7500, the Discussion Boards, and TSE
  • Handle New Store Openings – keeping track of new store openings
  • Ensure cross-functional support
  • Represent the ‘voice of stores’ and ensure ongoing integration with cross-functional business partners (eg. Loyalty, Digital, e-commerce)
  • Work cross functionally and influence cross functional groups and teams
  • Make recommendations to improve and create processes
  • Highly motivated with commitment to achieve results
  • Excellent organizational and time management skills. Ability to manage through complex and layered approaches

Education


Keiser University - Pembroke Pines Campus
2002 - 2006
Bachelor's Degree in Management Information Systems

Professional Skills


  • Have solid written andverbal skills, as well as strong math skills — quick, what’s 33 percent off of $135?
  • Thrive in a fast-paced environment thanks to your strong people, organizational and delegation skills,follow-through and ability to juggle competing priorities
  • Excellent written and verbal communication skills including technical and user-friendly language
  • Strong research and troubleshooting skills
  • Skill in managing problems and changes that arise
  • Highly self-motivated and directed while experienced with working in a team-oriented collaborative environment
  • Prioritize and execute tasks in a high-pressure environment with a keen attention to detail

How to write Store Support Resume

Store Support role is responsible for research, organizational, software, government, travel, reporting, integration, training, retail, basic.
To write great resume for store support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Store Support Resume

The section contact information is important in your store support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Store Support Resume

The section work experience is an essential part of your store support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous store support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular store support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Store Support resume experience can include:

  • Basic reading, arithmetic, and writing and excellent oral communication skills
  • Phone soft skills
  • Operate in accordance to clearly defined SLA’s and Store Support procedures
  • Retail Store Experience essential
  • Versed in the benefits of Shop Your Way, the elements of a WOW experience, and able to sell the program to Members
  • Cultivate and develop strong relationships within the company

Education on a Store Support Resume

Make sure to make education a priority on your store support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your store support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Store Support Resume

When listing skills on your store support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical store support skills:

  • Takes ownership for enhancing the customer experience by greeting all Members in a professional and engaging manner demonstrating a Members First experience
  • Good understanding of Excel essential
  • Dealership service / parts background and experience desired
  • +1 year of experience in information technology required
  • +1 year of experience of customer service required
  • Have leadership experience in a retail environment

List of Typical Experience For a Store Support Resume

1

Experience For Store Support & Client Care Specialist Resume

  • Monitor and manage real-time department service levels, taking corrective action on indicators that are below target or at risk of not meeting the service level
  • Monitor analyst productivity in real-time, ensuring that the analysts are available to help customers, remaining productive, and prioritizing work correctly
  • Responsible for having an understanding of all business impacting trends and current issues
  • Support the team by being the first escalation contact for undocumented or difficult call scenarios, including taking over calls when customers are unsatisfied or need escalation. Provide and document coaching and feedback to build bench strength, call control, and morale. Escalate to management as appropriate
  • Trend and analyze team lead calls, identifying areas of opportunity with analyst coaching, documentation improvements, or need to escalate to the group who owns the issues driving the calls
2

Experience For L POS Store Support Resume

  • Communicate high severity incidents and other business-impacting trends to key stakeholders and the team during call spikes and outages
  • Manage and monitor personal emails as well as department mailboxes. Action emails requiring follow up or feedback for the team
  • Handle escalations from key stakeholders either driving the issue to resolution or ensuring the appropriate teams are engaged and handle the issue. Bring visibility to trends to leadership
  • Review all tickets leaving the department to ensure all first-step troubleshooting was complete and correct. Drive changes to documentation and provide coaching and feedback to minimize errors and reduce tickets escalated to other teams
  • Manage call drivers in real-time to quickly escalate new high severity incidents through the appropriate escalation channels and lead the team through handling the issues
  • Monitor the schedule in real-time bringing visibility to employees who are late or absent and recommending contingency plans including engaging on-call analysts, partner with the Scheduler for schedule adjustments, or assist with accommodating gaps in coverage
  • Create and deliver reporting throughout the day outlining status of call drivers and trends, key performance indicators, tasks, and priorities
3

Experience For Senior Technician, Store Support Resume

  • Manage ticket life in real-time analyzing trends and creating action plans to maintain or reduce tickets that fall out of service level
  • Remain flexible and open to the ever-changing environment for adoption of new processes and tools to handle different types of interactions
  • Deliver a once-daily report summarizing the previous day’s activities and production health
  • When business dictates, assume the role of the analysts handling interactions and calls from customers directly
  • Identify and drive change for key areas of opportunity to improve service, reduce costs and improve productivity within the department and company

List of Typical Skills For a Store Support Resume

1

Skills For Store Support & Client Care Specialist Resume

  • Valid driver’s license with: No DWI convictions within the past four years
  • Follows all backroom and safety procedures and is able to lift 50 lbs and operate heavy duty equipment
  • Working while standing for long periods of time
  • Lifting and holding bulky and large-sized merchandise, up to 50 lbs
  • Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job
  • Associates under the age of 18 -- prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
  • Training of all support associates to ensure understanding of the process of Hybrid Delivery
  • Using EHDS to print the Truck Manifest, Dock Change, Returns Checksheet, and the Dock Merchandise Summary Report
  • Perform integrated testing and reporting into application development issues
2

Skills For L POS Store Support Resume

  • Performs Fill Floor process multiple times per day based on business need, pulling and staging merchandise both in the stockroom and on the floor
  • Responsible for keeping the Footwear department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers
  • Helps with implementing changes to the customer’s system through rollouts
  • Answer support phone calls
  • Help diagnosis technical problems and provide solutions for the customer
3

Skills For Senior Technician, Store Support Resume

  • Use service desk software to log calls and track problems
  • Assist with the installation of new computer equipment
  • Knowledge of computer systems, operations and applications
  • Lift, lower, push, pull all sizes of furniture up to and in excess of 100 lbs
  • Travel up to 20% of the time and work flexible hours
  • Exemplifies Titan Machinery’s Core Values
  • Keen attention to detail, high level of initiative, and the ability to work independently
4

Skills For Store Support Service Desk Team Lead Resume

  • In depth knowledge of software and hardware systems
  • Work independently and triage work based on customer impact
  • Are motivated by healthy competition, excel in a competitive team environment and always make sure to celebrate the wins
  • Restaurant point of sale systems
  • See the world through the eyes of an entrepreneur and are excited by the power of metrics to drive business and identify new opportunities
  • Thrive in a fast-paced environment thanks to your strong people, organizational and delegation skills, follow-through and ability to juggle competing priorities
  • Embrace a flexible schedule based on department and store business needs
  • Produces, presents and monitors replenishment KPI’s for new store, renovation, relocation, and prototype projects. Ensure KPI’s for these projects meet and/or exceed replenishment corporate KPI’s
  • Providing scheduled and ad-hoc performance reporting to retail store management (including on-going compliance to core operating process)
5

Skills For Store Support Analyst Resume

  • Operating in accordance to clearly defined SLA’s and Store Support procedures
  • Canada Walmart Division: Replenishment
  • Confidence to use initiative to resolve problems independently
  • Support and implement changes needed to improve the company’s efficiency
  • Assist other Store Support associates with Unloading DC trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner and executes all new receipt functions
  • Serves Members promptly at Merchandise Pick Up
  • Executes Footwear Display verification and Floor Sample scans and completes follow-up actions
  • Locates and pulls merchandise on Out of Stock Pull List and stocks/replenishes the merchandise on the floor and performs accurate count updates and inventory adjustments
6

Skills For Store Support Lead Resume

  • Locates and pulls merchandise and fixtures to support sales floor resets and performs all aspects of the reset
  • Completes minor repairs of stock and Member merchandise
  • Performs promotional ad setup and take down without error or omissions in assigned areas
  • Follows all store standards for backroom
  • Efficiently answer questions and issues from store personnel relating to customer and internal transactions through the centralized call center organization at the Shared Resource Center (SRC)
7

Skills For Senior Store Support Integration Consultant Resume

  • Understand the Titan Policy and Processes with regards to sales and support, ensuring full compliance with any government or regulating organizations
  • Work directly with the ERP group to give them accurate and reliable reporting on the software issues and to assist them in focusing their programming staff on fixes and enhancements
  • Responsible for keeping the department ready all day and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers
  • As required, complete integrated testing within the change management process, in conjunction with the ERP organization, for new software processes and fixes
  • Work with the Operations group to create change management communications for the end users and to ensure the support team is current on system knowledge and issue progress and timelines
  • Follow all safety rules and regulations while performing work assignments
  • Performs accurate count updates and inventory adjustments and assists in helping others to understand the importance of these processes
  • Monitor reporting and send out daily pipeline reports to managers, and weekly statistical updates for current live flyers to sales representatives
  • Completes and fax the Remote Delivery Discrepancy Form for any missing or damage merchandise
8

Skills For Supervisor, Store Support Resume

  • Accounts for all merchandise being returned
  • Adjust the stores physical on hand count for items being returned
  • Returned items are moved to the Returns Processing Room where they follow the item Disposition Process
  • Supports the Store Support Team and participates in those task during down time
  • Successfully pass Pre-Employment drug screen and background check
  • Ensures consistency and effectiveness of service for enhancing the Member experience by greeting any Members in a professional and engaging manner demonstrating a Member First experience
  • Provides superior Member experience in the footwear by ensuring seamless merchandise replenishment, merchandise presentation, signing and all ad sets Participates in unloading DC trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat, orderly, and safe manner and executes all new receipt functions
9

Skills For Store Support, Fulfillment Associate, Flex Resume

  • Regularly checks the floor and also ensures that Members are served promptly at Merchandise Pick Up to meet the 5 minute Guarantee
  • Helps with all DV scans and FS scans and completes follow-up actions
  • Helps other associates, together with store leadership, to understand the importance and execution of Out of Stock Pull List and stocks/replenishes the merchandise on the floor
  • Locates and pulls merchandise and fixtures to support sales floor resets and performs all aspects of the reset. Serves as a resource for effective execution in these areas
  • Maintains up to date knowledge and shares with other associates of applicable National Presentation Standards
  • Versed in the benefits of Shop Your Way, the elements of a WOW experience, and is able to sell the program to Members. Assists other associates to understand the full benefit and workings of the program
  • Adheres to merchandise/inventory protection standards, all shrink procedures and regularly mentors the shrink process
10

Skills For Consultant, Store Support Integration Resume

  • Provide in-house administrative and technical support for corporate and sales staff, as well as provide customer service to end customers
  • Stages the home delivery merchandise and inspects for damage
  • Performs the Returns Check in Process
  • Haul away items are moved to the haul away trailer for future pickup
  • Completes and fax the Remote Delivery Incomplete Deliveries Form for any incomplete deliveries returned by the carrier
  • Restaurant operations knowledge
  • Computer hardware knowledge
  • Ensures, in collaboration with store leadership, that all Store Support Associates use proper merchandise handling and safety equipment and adhere to safety requirements. Serves as a role model, and personally contributes to attainment of backroom goals, bin checks, one line processing/shipping and return processing happen in an efficient and timely manner

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