Receptionist / Clerk Resume Sample

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Etha Schmidt
8044 Baumbach Mountains,  San Francisco, CA
+1 (555) 636 0575

Work Experience


Receptionist Clerk
06/2017 - PRESENT
Phoenix, AZ
  • Generate patient charts for next day’s procedures
  • Assess and triage incoming calls and communicate appropriately with staff in pre-anesthesia staff
  • Assists and direct patients’ families, surgeons, vendors and hospital staff, as needed
  • Type and prepare forms necessary to unit management
  • Maintain visitor logs
  • Maintain conference room schedules
  • Demonstrate skills and use 10-key calculators
Receptionist / Clerk
11/2010 - 03/2017
Detroit, MI
  • When appropriate, be responsible for clarification of physician order, proper indication and obtaining a written signed order from the physician’s office under the direction of the technologist or radiologist
  • Proper use of allocated block time
  • Mandatory field completion
  • Proper procedure verbiage
  • Accuracy of multiple procedure notations
  • Accuracy of multiple provider notations
  • Proper case duration
  • Obtain approval if necessary and make any changes requested
  • Medical, dental, vision, life and short-term disability coverage
Receptionist / Data Entry Clerk
10/2003 - 06/2010
Phoenix, AZ
  • Receives visitors and answers telephones; provides assistance or directs to the appropriate office or person; exercises discretion and interpretive judgment in frequent and often stressful contacts with public
  • Initiating the printing and organizing of the next day’s patient call slips and wristbands
  • Assess and triage incoming calls, paging and Stat calls; there are several thousand phone messages and around five hundred overhead pages each day
  • Assists and direct patients’ families, vendors and hospital staff, as needed
  • Booking emergent cases and alerting the appropriate staff
  • Maintains various logs documenting both modifications and general requests concerning the daily OR schedule
  • Initiates contact of team members for off shift, emergent cases

Education


Indiana Wesleyan University - Kokomo Campus
1998 - 2003
School's Degree in Computer

Professional Skills


  • Excellent customer service skills and ability to work in a fast paced environment with multiple and shifting priorities
  • Excellent communication and computer skills (data entry); ability to work under pressure/deadlines with multiple and shifting priorities
  • Excellent interpersonal skills. Ability to type accurately at a moderate pace
  • Previous ED, CNA, Nursing Student, MD or clerical office experience or hospital experience
  • Strong computer experience including Microsoft office (with an emphasis on Word and Excel)
  • Knowledge of business processes and procedures. Ability to use basic reasoning skills
  • Know Basic Computer skills

How to write Receptionist / Clerk Resume


Receptionist / Clerk role is responsible for basic, microsoft, government, customer, typing, design, finance, training, database, printing.
To write great resume for receptionist / clerk job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Receptionist / Clerk Resume

The section contact information is important in your receptionist / clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Receptionist / Clerk Resume

The section work experience is an essential part of your receptionist / clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous receptionist / clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular receptionist / clerk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Receptionist / Clerk resume experience can include:

  • Excellent attention to detail and a high level of accuracy of data entry
  • Completion of a medical terminology class or equivalent work experience, required
  • Looking beyond the obvious, not stopping at the first answers
  • Identifying opportunities; and then gathering the resources and support to improve processes
  • Remaining calm and productive, even when things are up in the air
  • Maintaining a positive attitude despite adversity

Education on a Receptionist / Clerk Resume

Make sure to make education a priority on your receptionist / clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your receptionist / clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Receptionist / Clerk Resume

When listing skills on your receptionist / clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical receptionist / clerk skills:

  • Excellent communication skills, strong customer service skills and a professional phone presence
  • Deals effectively with others in obtaining information and providing customer service
  • Computer experience: Excel, Word, Medical Billing Software and Applications; Working knowledge of Medical Terminology
  • Uses principles in providing excellent customer service in person, on the telephone and in writing
  • Experience operating computer keyboard
  • Highly organized with the ability to prioritize changing assignments

List of Typical Experience For a Receptionist / Clerk Resume

1

Experience For Receptionist Clerk Resume

  • Prioritize and execute tasks with limited to no supervision
  • Work with Business Office collecting monies due at time of admission; help patient set up payment arrangements by writing out a promissory note
  • Responsible for protecting patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk
  • Responsible for the daily recording and reconciling of all front desk/time of service collections
  • Responsible for retrieving and forwarding general mailbox messages to the appropriate personnel
  • Assembles new charts, checks records for completeness, and assists in filing and sorting paper when necessary
  • Prepares outgoing mail using high volume postage equipment
  • Backup support for other administrative staff - sending and retrieving faxes
  • Take care of all computer issues, ordering new equipment, returning old equipment
2

Experience For Clerk / Receptionist Resume

  • Help IT trouble shoot any computer issue the branch is having, working closely with IT Department
  • Responsible for calling customers to confirm status of outstanding invoices
  • Processes all incoming and outgoing overnight delivery mail/packages for the office
  • Assist in filing of documents – archiving documents and files
  • Assist in scanning and photocopying
3

Experience For Receptionist / Data Entry Clerk Resume

  • Enter all information required into computer including revised patient information
  • Explain hospital regulations, such as visitors per patient, visiting hours and payments of accounts
  • Follows regulations and guidelines protecting the confidentiality of all patient information
  • On day of surgery, re-verifies all demographic (personal and insurance) information in the patient accounting system (computer) and make corrections as needed
  • Process all outgoing mail (i.e. U.S. Mail, UPS, U.S. customs, etc.) timely and accurately
  • Track outgoing packages as needed
  • Responsible for compiling unsigned transcribed dictation to obtain physician signatures
  • Responsible for maintaining a presence at the front desk at all times with the exception of lunches and breaks
  • Files lab, x-ray, and referral reports in appropriate medical records according to established procedure
4

Experience For Registation Clerk / Receptionist PRN Resume

  • Independently assesses and replaces forms in client's medical record as needed insuring correct order of documents
  • Compiles information for studies from the log or records when requested by administrative, medical or nursing personnel
  • Assumes responsibility for completing Pedi Health Center Safety & Body Mechanics Competency
  • Greet and assist all visitors and patients to promote a welcoming atmosphere
  • Maintains adequate postage on the postage meter, ordering additional postage, as needed
  • Distributes all incoming mail throughout the office
5

Experience For Mail Clerk / Receptionist Resume

  • Maintains clean and tidy waiting room/lobby area
  • Manages office and food supply ordering for facility
  • Answers all incoming calls to the facility. Relay information in accurate, concise manner
  • Prepares charts for next day cases, ensuring medical records from previous visit are retrieved
  • Provide word processing and secretarial support
  • Answer incoming calls and direct calls to various departments
  • Prepare medical record charts for upcoming surgeries in a timely manner
  • Receive and send faxes, including physician’s orders and patient reports
  • Enters data into the Amherst College Police Automated Record Management System
6

Experience For Sas-accounts Payable Clerk / Receptionist Resume

  • Issues permits to Faculty, Staff, and Students
  • Provides temporary permits to visitors
  • Communicates messages to the appropriate parties in a timely manner
  • Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations
  • Provides information associated with Accounts Payable and Accounts Receivable
  • Maintains daily facility schedule
7

Experience For Accounting Clerk / Receptionist Resume

  • Ascertains nature of caller’s inquiry and directs caller to appropriate department or individual
  • Greets visitors, ascertains nature of business, if required, and contacts required Republic Services’ department or individual
  • Possesses ability to work independently and as a team player
  • Type accurately at a moderate pace
  • Answers switchboard phone and directs callers to appropriate representatives using information obtained from the caller and the computer system or provides assistance directly. Responds to patients and hospital personnel inquiring about their bills, insurance companies, patient units, physician offices and general information
  • Provides support to Bed Control to assure communication of placement information, private room requests, and requests from units regarding status of patients. Also directs funeral home personnel and calls to the correct Admitting Officer
  • Greets and assists patients/families at reception desk. Determines appropriate representative to assist with inquiry or provides assistance directly
  • Secures appropriate personnel to facilitate resolution to billing issues, both past and present, and for Charity Care applicants that present at the Reception Desk
  • Processes requests for medical records by ensuring a HIPAA compliant authorization has been received and is valid and contain all of the elements required under HIPAA (when needed)
8

Experience For Receptionist / Accounting Clerk Resume

  • Processes urgent requests for medical records to go out to other HealthCare providers for patients currently in their office
  • Reviews the electronic and paper records to determine if there are restricted records contained anywhere within the chart. If restricted records are found, the authorization is reviewed to assure that it contains the appropriate verbiage to release the specific restricted records
  • Answers, analyzes and resolves customer questions for the main Release of Information phone number for the department in a prompt, courteous and professional manner
  • Handle incoming calls to the facilities transfer and paging used as needed
  • Greet and register all patients arriving for admission of In-patient, Out-patient surgery, ER, Pre-testing and Physical Therapy
  • Retrieves, opens and sorts all mail. Research and re-route if it is received in error
  • Greets all department customers and directs them to the appropriate area of the department
  • Greet and sign-in visitors to the facilities
9

Experience For Receptionist / Mailroom Clerk Resume

  • Collect co-pays or other designated payments, prepares patient receipt and logs on daily cash log
  • Responsible to hand deliver all monies collected to safe, to be picked up by Business Office daily
  • Arranges for a patient escort to assigned room or day surgery area
  • Keep record of cancellations and add-on surgeries, notifies each department and Business Office
  • Maintains files and other related records
  • Orders and makes copies of all forms needed for specific surgeries and procedures
  • Deliver, pick-up and sort mail for OCOM and SWASC
  • Answer, screen and direct all incoming calls for Magna Int. Forward calls to the appropriate person or division by using the People/Location Search tool in SharePoint
  • Greet all visitors and call the person to whom they are scheduled to meet with to be appropriately escorted to the work area or meeting room
10

Experience For Clerk, / Receptionist Resume

  • Sign for ADP, deliveries and lunches
  • Assist the Receptionist in the building telephone directory by adding new employees or deleting current employees as new hire or termination notifications from the H.R. department
  • Assist the receptionist with the SharePoint visitor’s page – grant new employee’s located on-site access to the Magnet, Troy page
  • Assist with the voicemail system by setting up voicemail boxes for new employees, reset and unlock voicemail boxes as requested, and help with any issues pertaining to mailbox settings, as requested
  • Assist with the Mitel phone system directory by adding information for new employees and removing terminated employees
  • Process daily incoming U.S. mail and interdepartmental mail; sort according to mail codes; distribute to all departments
  • Assist in the 750 Tower Dr. Master DID (direct inward dial) excel list by adding names to extensions when assigned, as requested
  • Maintain the RSI Call Accounting system to be able to design and run accurate reports for each group
  • Courier service to local area locations to pick-up and drop off intercompany mail

List of Typical Skills For a Receptionist / Clerk Resume

1

Skills For Receptionist Clerk Resume

  • Previous Emergency Department, CNA, Nursing Student, MD or clerical office experience or hospital experience
  • Prioritize assignments/projects and multi-taskwithin restricted time constraints
  • 6 months to 1 year in a prior company receptionist or telephone operator role
  • Three (3) years general office experience
  • Excellent telephone manner and appearance
  • Work experience, preferably in customer focused position
  • Office services experience
  • 3 – 5 years’ experience in a medical office, hospital, outpatient surgery center or related field
2

Skills For Clerk / Receptionist Resume

  • Use acquired knowledge and experience to “streamline the job”
  • Demonstrate the capability to work independently on multiple projects requiring judgment to resolve problems
  • Operate technology help desk ticketing system
  • PREVIOUS EXPERIENCE IN AMBULATORY SURGERY CENTER SETTING is recommended
  • EXCEL Microsoft experience
3

Skills For Receptionist / Data Entry Clerk Resume

  • Knowledge and experience with office administration
  • Assisting with mailroom/shipping responsibilities such as preparing label, delivering packages and communicating with internal departments
  • Cooperating with others across the organization to achieve shared objectives
  • Providing timely and helpful information to others across the organization
  • Following through on commitments
  • Typing 40 w p m
4

Skills For Registation Clerk / Receptionist PRN Resume

  • Assist sales with typing and designing general correspondences for quotes and bids. Proofreading copy for spelling, grammar and pricing accuracy
  • Process admitting paperwork for patients including verifying information, explaining forms and accepting payments
  • Assist HR department with various tasks including scanning, filing, maintain employee records, assist in any special projects, and processing timesheets
  • Prepares daily delivery tickets for invoicing. Responsible for researching daily invoice reports for pricing errors
  • Assist with performing verification and processing of the company’s payables
5

Skills For Mail Clerk / Receptionist Resume

  • Occasional light lifting and carrying (less than 20 pounds)
  • Responsible for handling incoming mail and distribute as necessary
  • Maintains records of parking citations issued and creates a “boot” immobilization and/or tow list for the parking enforcement
  • Check IDs of all people entering building
  • Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed
  • Distributes all faxes coming into admitting office to the correct department or person
  • Make sure all equipment, printers, copies and fax machines in the admitting area are full of paper, ink/toner and running properly
6

Skills For Sas-accounts Payable Clerk / Receptionist Resume

  • Responsible for maintaining an orderly system for storing patient charts at the front desk
  • Versatile and willing to coordinate with and participate in, when necessary, all other aspects of the Business Office/Facility
  • Utilize discretion in dealing with confidential information
  • Code invoices for payment entering in a SAP
  • Pay attention to detail during frequent interruptions. Ability to stay calm and positive in stressful situations
  • Reliable, consistent, punctual and outgoing professional
7

Skills For Accounting Clerk / Receptionist Resume

  • Follow written and oral instructions; document technical systems and processes; be punctual and dependable; perform basic troubleshooting
  • Processes fees and fines related to parking management in the College’s Datatel system
  • Ascertain Student Living Center residents and visitor needs, and direct them accordingly
  • Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible
  • Maintains a comfortable environment, providing beverages and other amenities for the client families as needed
  • Provides the sorting and distribution of reports as required by the position. Provides the needed copies of reports for various departments
  • Prepares patients charts for next day’s activity including, chart numbers and correct paperwork and packets for that service
  • Responsible to assist with other Business Office projects as assigned by Admitting Manager
  • Reserve conference rooms as requested for all training and internal/external Magna employees
8

Skills For Receptionist / Accounting Clerk Resume

  • Able to take initiate and work independently
  • Maintain composure in high stress, fast paced situations
  • Receives visitors, patients and/or staff members, ascertains their needs and directs them accordingly; exercises tact and diplomacy, often under stressful conditions
  • Coordinates the work of lower-level clerical staff; orients and trains new employees; schedules and assigns work; checks completed work; resolves discrepancies and problems as directed; assists in special projects as assigned
  • Perform a variety of administrative/clerical functions in working with an executive or supporting a department
9

Skills For Receptionist / Mailroom Clerk Resume

  • Provide extensive phone coverage and follow-up calls
  • Schedule appointments, give information to callers, and prepare correspondence
  • Compose memos, transcribe notes, research and create presentations
  • Generate reports, handle multiple projects, prepare/monitor invoices and expense reports
  • Able to communicate and work well with all levels of organization (i.e. middle management, customers, and suppliers)
  • Review invoices for accuracy and completeness
  • Acquire necessary approvals to authorize payment
  • Disburse payment to suppliers, vendors, and employees
10

Skills For Clerk, / Receptionist Resume

  • Verify and process employee expense reports
  • Reads, sorts, and distributes specifically addressed incoming mail with an error rate of less than 1%. Date stamps all incoming mail, Opens, reads, identifies, and routes all items not specifically addressed to the correct Bank location with an error rate of less than 3%. Processes and corrects all misdirected and returned mail on same-day basis
  • Sorts inter-office mail received for distribution by building, floor, and department. Delivers and pick-ups mail from designated floors or offices according to established pick-up and delivery schedules
  • Prepares Outgoing mail for Post Office processing. Weighs, wraps, and assigns postage amounts according to class and destination on all outgoing packages and envelopes. Operates, maintains and cleans equipment required to process outgoing mail
  • Track, inventory & maintain a variety of supplies, department vehicle log books, Greensboro utility log book, visitors to warehouse location and trip sheets for Greenville trucking
  • Types memo’s, purchase orders, copy and file new persons reports for Human Resources
  • Co-ordinate order and delivery of keys, nameplattes, and other small signs. Maintain list of security codes and after-hours entry instruction
  • Maintains SSC bulletin boards
  • Log in on calendar, reservations for all conference rooms

List of Typical Responsibilities For a Receptionist / Clerk Resume

1

Responsibilities For Receptionist Clerk Resume

  • Skills in communication, organizational, and interpersonal relations
  • Education or Experience (in years)
  • HS Diploma or GED required. 2-3 years of experience in area of responsibility
  • Excellent Microsoft Office & Outlook knowledge required
  • Provide technical support by assisting with basic troubleshooting of hardware and software for walk-in repairs, as needed
  • Order and assemble nursing bags for new hires
  • File appropriate documentation for foreign packages
  • Maintain and replenish postage meter as needed
  • Lift, move and package for shipment oversize items (up to approximately 40 lbs.)
2

Responsibilities For Clerk / Receptionist Resume

  • Notify individuals of oversized packages not deliverable to specific floors
  • Organize, order, stock and maintain mail room and supplies in a neat and organized manner
  • Relieve receptionist daily at regularly scheduled lunch hour and breaks
  • Responsible for the courteous and prompt admission of patients
  • Immediately communicate any patient and/or surgeon delays to the Nurse Manager and other RNs
  • Responsible for running all registration forms and patient identification tags, and prepares all patient charts for next day cases. Responsible for ensuring the completeness and accuracy of information in the medical chart prior to the admission
  • Responsible for the security and reconciliation of the change drawer
3

Responsibilities For Receptionist / Data Entry Clerk Resume

  • Responsible for the general management of the telephone system. That is, deactivating after-hours answering service/night ring; activating after-hours answering service/night ring; and, ensuring the after-hours/emergency message is correct and activated
  • Responsible for the daily management of the medical records
  • Computer literacy within Micro-Soft Office
  • MicroSoft EXCELL competency is aplus
  • Represents the Pediatric Health Center in a positive and professional manner
  • Acknowledges parents in a prompt and courteous manner and provides friendly assistance
  • Answers phones courteously and promptly and refers all medical questions to nurse and/or physicians
4

Responsibilities For Registation Clerk / Receptionist PRN Resume

  • Schedules appointments for clients into Meditech scheduler
  • Accurately documents all client visits and required information in the logbook
  • Obtains patient's records needed for review by physician, nurse practitioner and registered nurse
  • Accurately files completed records in alphabetical order in appropriate area making careful observation that all labs and x-ray results have been signed off by the providers
  • Prepares patient charges and enters daily into Meditech
  • Prepares copies of client's records and reports as requested by parents, PCH staff, or outside agencies
  • Performs computer order/entry functions and maintains the required stock of routine supplies for reception area
  • Acts as a Spanish interpreter as necessary
  • Assumes responsibility for Infection Control Competency
5

Responsibilities For Mail Clerk / Receptionist Resume

  • Assumes responsibility for Patient Identification Competency
  • Help maintain high level of security
  • Process visitor and access badges in Cepheid’s security management system
  • Maintain the cleanliness and professional appearance of the lobby, conference rooms and kitchen facility
  • Maintain the common copy and print areas
  • Monitor the large conference room schedules, book meetings and arrange room set ups
  • Respond to basic Facilities service requests, and create work orders
6

Responsibilities For Sas-accounts Payable Clerk / Receptionist Resume

  • Acts as a courier for messages, documents and packages for in-house deliveries
  • Process visitor and access badges in Cepheid's security management system
  • Ensure physician orders are transcribed accurately
  • Maintain census documentation to ensure accuracy
  • Answer telephone and direct calls appropriately
  • Review daily calendar to ensure all entries have been completed
  • Receive clients for appointments and verify paperwork is completed correctly
  • Assist site coordinator with packing/unpacking and transport of clinic materials; work with Biometric Nurse Supervisor to coordinate and organize clinic materials for multiple site locations, anticipating upcoming needs
7

Responsibilities For Accounting Clerk / Receptionist Resume

  • Set-up and take-down of clinic and check-in table
  • Maintain supply inventory, ensuring appropriate quantity of supplies are on-hand; monitor supply of educational materials and paperwork, provide Supervisor with list of needs; place Staples orders as needed
  • Prepare weekly calendar of clinic schedule
  • Orient new nurse hires to quality control process
  • Complete monthly cardio checks
  • Pages individual employees and relays messages
  • Reports all telephone problems to IT and/or the telephone company
8

Responsibilities For Receptionist / Accounting Clerk Resume

  • Sorts mail, determines postage, fills out proper postal forms, and processes all mail for the post office
  • Provides job applications to and accepts them from individual candidates
  • Provides general administrative support for the office staff, as needed
  • Admits patients and gathers information and forms related to their procedure
  • Greets and directs visitors to the correct departments
9

Responsibilities For Receptionist / Mailroom Clerk Resume

  • Maintains patient privacy per HIPAA regulations
  • Runs patient identification labels, affix a label to each page of the patient chart and a patient identification bracelet
  • Supports & coordinates with internal and external resources and brings significant problems encountered to Manager’s attention
  • Receive, direct and relay telephone messages and fax messages, transfer calls, page staff and maintain voice mail on main telephone line
  • Greet, assist and / or direct visitors to the office
  • Maintain postage machine – order postage, complete updates
  • Obtain client’s weight
  • Complete clerical functions
10

Responsibilities For Clerk, / Receptionist Resume

  • Competent Ten Key & Typist
  • Set up new customers, handle tax information for corporate office
  • Greets, registers, and assist visitors, and notifies internal staff of visitors
  • Receives, screens, and places calls from the switchboard
  • Respond to public inquiries
  • Data entry / verify and enter information into assorted databases
  • Monitor use of office supplies and equipment and order office supplies as required
  • Generate and create reports as requested

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