Secretary Receptionist Resume Sample

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Arlene Langosh
465 Zita Well,  San Francisco, CA
+1 (555) 975 4176

Work Experience

Secretary / Receptionist
05/2018 - PRESENT
Dallas, TX
  • Exhibits a commitment to the STERIS AST shared values of Customer Satisfaction and Continuous Improvement through ensuring defect-free workmanship, assisting others to meet the customer’s needs, searching for efficient and effective ways to reduce waste, being active and accountable for customer satisfaction, and satisfying the customer’s needs with a sense of urgency
  • Pulls and prepares charts for visits, telephone calls, and per staff request, prioritizing based on urgency of request
  • Prepares new records, repairs damaged records, archives files, and files charts and loose paperwork
  • Ensure all test results, dictation and hospital reports are received, reviewed by the physician/provider, and filed in patient chart in a timely manner
  • Demonstrated computer skills, required
  • Prepare travel expense forms for reimbursement (5%)
  • Facilitate dealing with others in the university relative to department work (10%)
  • Proofread and edit correspondence, reports, records, etc. as necessary (10%)
Department Secretary / Receptionist
11/2010 - 11/2017
Houston, TX
  • Process confidential information (35%)
  • Actively learn - understanding the implications of new information for both current and future problem-solving and decision-making
  • Operate copy and fax machines to perform calculations and produce documents
  • Meet consistent attendance
  • Interact with colleagues, supervisors, and customers face to face
  • Operate telephone systems, route incoming calls, record, and distribute messages in an accurate, timely, and professional manner
  • Operate security door system to gain entrance or exit the program/facility or administrative office, if necessary
  • Greets visitors, staff members, and announces clients to the office
  • Maintains voicemail system
Receptionist / Secretary / Coordinator
08/2008 - 08/2010
Philadelphia, PA
  • Maintains the postage meter, logs deliveries, sorts and delivers incoming mail throughout the office and prepare outgoing mail
  • Utilizes resource information to direct callers and answer basic questions regarding program/facility or administrative offices
  • Assists with record keeping as assigned
  • Provides miscellaneous clerical support i.e. typing, copying, filing, and etc
  • Report and serve as a point of contact for repair and maintenance of office equipment and notify appropriate supervisory staff member of issues and concerns
  • Update and distribute telephone and mailbox directory
  • Answers telephones and inquiries from floor and doctor’s offices and pages personnel as required
  • Assembles & analyzes information for use in the preparation of report, manuals and presentations


Indiana Wesleyan University - Kokomo Campus
2002 - 2007
School's Degree in Computer

Professional Skills

  • Excellent PR skills and experience interacting with the public
  • Keyboarding skills at 30 WPM as demonstrated by successful passage of a timed test
  • Strong written and communicational skills required
  • Skilled at handling multiple phone lines and experience with handling public inquiries (via phone and in person)
  • Basic computer skills – Typing 35 wpm
  • Action / initiative oriented and very good customer skills
  • Good oral communication skills required

How to write Secretary Receptionist Resume

Secretary Receptionist role is responsible for basic, computer, research, bookkeeping, database, training, radiology, customer, secretarial, finance.
To write great resume for secretary receptionist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Secretary Receptionist Resume

The section contact information is important in your secretary receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Secretary Receptionist Resume

The section work experience is an essential part of your secretary receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous secretary receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular secretary receptionist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Secretary Receptionist resume experience can include:

  • Proven secretarial skills, or appropriate qualification
  • Answers phone calls in a timely manner with good interpersonal communication skills
  • Organizational, telephone operation and, Microsoft office skills
  • Communicate effectively with individuals of all professions and ethnic cultures
  • Experience in dealing with customers/patients
  • Office experience

Education on a Secretary Receptionist Resume

Make sure to make education a priority on your secretary receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your secretary receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Secretary Receptionist Resume

When listing skills on your secretary receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical secretary receptionist skills:

  • Experience with document imaging system
  • Two years secretarial experience required, preferably in a clinical/medical office setting and/or Associates level education
  • Coordinates complex calendaring for Finance and Operations team and has demonstrated ability to organize special events
  • Flexible, hardworking and enthusiastic with the ability to priorities and work to tight deadlines
  • Experience as a Receptionist and/or Secretary
  • One year experience as a registration clerk or unit secretary

List of Typical Experience For a Secretary Receptionist Resume


Experience For Secretary / Receptionist Resume

  • Schedules appointments, makes travel arrangements, processes related expense reports, coordinates meetings. ,
  • Screens mail & telephone calls, directs requests to the appropriate individuals & follows up on replies
  • Interfaces with a variety of people on issues both routine & complex
  • Utilizes the PC and related software programs to accomplish assignments
  • Front desk presence at St. Luke’s North Cardiac and Pulmonary Rehab

Experience For Receptionist / Secretary Resume

  • Verifies patient’s insurance benefits and eligibility
  • Type correspondence, reports, memoranda, minutes and similar documents from original notes, drafts or other data including dictation and compose routine transmittals or responses
  • Ensure that correspondence complies with established standards for grammar, punctuation, terminology and spelling. Reviews materials prepared for supervisor's approval for accuracy and proper format
  • Answer, screen and direct telephone calls and take and relay messages. Greet and direct visitors and personally attend to routine inquiries
  • Financial Data Entry into Microsoft Excel

Experience For Department Secretary / Receptionist Resume

  • Maintain calendars for assigned personnel and schedule meetings and appointments
  • Attend meetings and take, transcribe and distribute minutes as required
  • Work requires keyboard operation for sustained periods
  • Communicative level of Czech and English language (verbal & written)
  • Work with special timesheet software
  • Team – and - service orientation
  • Presents a professional image and cordial attitude towards visitors
  • Answers telephone and takes accurate messages by telephone and in person
  • Enters new consumer cases into database

Experience For Secretary / Receptionist Oncology Resume

  • Acts as receptionist; greets visitors and announces their arrival to the appropriate personnel following departmental procedures; escorts visitors to employees' offices as directed. Answers incoming telephone calls on a multi-line system. Presents a professional appearance and provides customer service to visitors, staff and applicants
  • Performs administrative tasks which include: receives sorts and routes mail; assembles listing packages; performs scanning and copying; handles all deliveries and pickups
  • Enters data and maintains spreadsheets pertaining to historic properties, climate action plans, buildings, complainants, etc
  • Maintains integrity of premium billing, medical records and other FMS administrative and operational records
  • Schedules all conference room use
  • With supervision, prepares purchase orders using BAIS Financials; receives and maintains supplies necessary for efficient use of reception, mail, and copying areas
  • Performs administrative support for other staff and assists with special projects of the Department

Experience For Receptionist / Secretary / Coordinator Resume

  • Responsible for the administration of the daily business operations of the Inpatient Services Program including managing the functions and actions related to staffing, billing, TAP, customer relations and quality of overall care provided to patients ensuring quality care through administrative functions
  • Manages administrative assignments of complex and confidential nature to relieve senior leadership of clerical work, administrative, and business details, as necessary
  • Manages skill mix utilization by overseeing the management of staff and hospital scheduling while adhering to the facility agreement
  • Serves as liaison between the administrative staff of each hospital/facility and the Director of Operations
  • Oversight of the coordination and scheduling of direct patient care staff to provide coverage of acute dialysis treatments in contracted hospitals/facilities and ensures efficient patient scheduling and staff utilization in accordance with the TAP scheduling tool
  • Maintains and reviews the daily TAP tool for all hospitals/facilities and submits the results to the DO

Experience For OPS Receptionist / Secretary Resume

  • Collaborates with staff and Director of Operations and Medical Director to set annual goals for staff
  • Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters; responsible for recruitment and on-boarding efforts
  • Ensures appropriate documentation is completed for current licensure, annual compliances, and provides in-services on policy and procedure updates
  • Assist with various IPS projects as assigned
  • Greets visitors and direct them to the appropriate department or individual
  • Ensure reception area is tidy and presentable, with Necessary stationary and material
  • To provide secretarial and administrative support to the Team

Experience For Secretary / Receptionist Rad Tamc Resume

  • Maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
  • Computer literate and proficient in Microsoft Office packages, particularly Word.and Excel
  • Customer Service.Greet all visitors courteously and determine their needs; handout paperwork for completion; coordinate client/patient needs/requests such as: petty cash, stamp purchases, meal tickets, transport, collection of payment and other transactions
  • Answering phones, taking messages, providing front desk customer services,
  • Greets patients and customers ensuring they are greeted and attended to promptly
  • Assists with maintaining the file of Physician's orders
  • Lift and move boxes of books up to 40 lbs with or without assistance

Experience For Secretary / Sorc Receptionist Resume

  • Answer phones and transfer calls as necesary
  • Handle various administrative tasks at the reception desk
  • Answer, screen and direct telephone calls and take and relay messages. Greet and direct visitors and personally attend to routine inquiries. Receive, open, sort and distribute mail, calling attention to important items and attaching relevant files and documents as requested
  • Coordinate and oversee the Student Health Center front desk
  • Maintain thorough documentation in electronic medical record, Datatel/Colleague
  • Collect payment information from each student per visit (student ID cards/insurance card/intent-to-pay forms/demographic sheets/etc.)

Experience For In-center Dialysis Secretary / Receptionist Resume

  • Provide administrative support to Health Center
  • Follow up MD office on physician orders
  • Prepares patients for exams by supplying the appropriate hospital attire, assigning them a locker and providing information regarding length of time to have the procedure performed. Offers the gowned waiting area for more privacy
  • Takes and delivers messages when personnel are unavailable
  • Assists as a patient chaperone for US procedures as needed
  • Assists schedulers to facilitate appointments, answer questions, etc as needed

Experience For Secretary Receptionist Resume

  • Assures that a Licensed Practitioner has ordered the exam via written order or verbal confirmation. Assures that the clinical indication is pertinent to the exam requested. Seeks clarification of unclear orders from physician or supervisor
  • Schedule patient appointments in person or by telephone. Prepare reports and correspondence; produce schedules and charges from automated systems
  • Locate, pull and prepare charts for the following day's schedules. Maintain clinician daily appointment schedule. Assist in location of missing charts and compile new charts. Open and distribute mail
  • Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed
  • Greet patients, verify insurance and collect co-payments. Follow policy and procedure regarding reporting any non payment and/or insurance changes. Obtain all required consents. Secure copies of valid insurance cards

List of Typical Skills For a Secretary Receptionist Resume


Skills For Secretary / Receptionist Resume

  • Microsoft knowledge and experience using Outlook, Word, and Excel
  • Ensures accuracy and completeness of information gathered for orders, prior auths, registration, etc
  • Making meeting arrangements (reserving rooms, ordering food, etc.)
  • Typing, Copying, faxing, mailing,
  • Ordering and cataloging library materials and maintaining a computerized catalog system
  • Maintaining complete and accurate agenda related with supporting of teams – Client allocation list, Telephone list etc.
  • Developing and communicating efficient and timely staff schedules to ensure maximization of program efficiency and hospital coverage

Skills For Receptionist / Secretary Resume

  • Keeping library materials current and completing inventory
  • Supervising and training of student employees
  • Lifting (up to 50 lbs.)
  • Coordinating all aspects of Acute patient care from physician notification through discharge of the patient from the hospital
  • Acting as public relations person for the Education Department
  • Typing of syllabi, tests, handouts, correspondence etc. for department
  • Maintaining a checkout system for library books and materials
  • Overseeing Curriculum Library computers and software programs

Skills For Department Secretary / Receptionist Resume

  • Assisting the Chair with the departmental budget
  • Maintaining document/electronic files
  • Assisting with departmental files
  • Preparing all needed resources for New Employee Orientation session
  • Scheduling New Employee Orientation
  • Maintaining email inbox

Skills For Secretary / Receptionist Oncology Resume

  • Assist in one or more of the following functions: accounting, purchasing, marketing, office services, and security
  • Sort and distribute incoming/outgoing mail including faxes and overnight mail
  • Maintains and manages filing system, photocopying and faxing of documents
  • Basic knowledge and understanding of Accounting functions
  • Schedule appointments while managing and maintaining the owners calendar
  • Independent decision making and critical thinking
  • Assists Finance and Operations team with file labeling and organizing; prepares materials for presentations, interviews and meetings

Skills For Receptionist / Secretary / Coordinator Resume

  • Receive, open, sort and distribute mail, calling attention to important items and attaching relevant files and documents as requested
  • Complies and assists with all data collection and auditing activities. Such as Kronos, Premium billing, and treatment audits
  • Maintains official department credentialing system, records management, billing and payroll. Collects, compiles and analyzes information as required
  • Adheres to the FMCNA Compliance Program, including following all regulatory, FMS and FMS policy requirements
  • 2 photocopying, faxing, mail distribution
  • Intermediate proficiency leveraging Microsoft Excel

Skills For OPS Receptionist / Secretary Resume

  • Basic knowledge in charge number structuring
  • Proficient knowledge of medical terminology, medical insurance processing
  • $14 to $19/HR during the program
  • Take minutes for the Governing Body and Medical Staff meetings; compile CQI data
  • Intakes faxes, complaints, and licensing applications
  • Aids licensing staff with one time applications and annual renewal packages
  • Speaks with constituents when permitting is incomplete and communicates with applicant on additional permits required

Skills For Secretary / Receptionist Rad Tamc Resume

  • Helps with all licensing transactions
  • Create and modify various documents using Microsoft Office
  • Assure compliance and integrity of billing process
  • Collaborate with Healthcare Providers and staff to facilitate and maintain scheduling process
  • Participate in CPR/AED certification training
  • Issue badges for incoming guest to the office. A phone call to customer verifies delivery of supplies and medication
  • Intermediate level in Microsoft Word, Outlook and Adobe Acrobat
  • Has frequent contacts with leaders, students and administrative staff attending training at College Town facility as well asvisitors and UR staff that have business to conduct with our VP and Leadership team.Routes routine and non-routine deliveries including pharmacy, Fed Ex, UPS, and postal items

Skills For Secretary / Sorc Receptionist Resume

  • Manages desk and cabinet key system for College Town facility.Orders and approves signage when needed
  • Cellular order fulfillment responsibilities. Includes processing of Service Requests submitted by University community to support cell phone coverage, changes, and fixes
  • Initiate and follow up on work orders placed with University Facilities and Landlord representatives; works closely with Administrative Assistants to resolve facilities issues at College Town facility.Primary interface with housekeeping staff and orders all housekeeping supplies (Hill & Markes).Attend monthly tenant meeting
  • Manage coffee service including adequate inventory and stock replenishment, ensure newspaper and other periodical deliveries; run monthly refrigerator clean-outs.Escalate to Sr Finance Director when common area issues cannot be expeditiously resolved
  • Maintain College Town space map and obtain appropriate approvals for staff relocations
  • Update Service Level Agreement database/spreadsheet; track and maintain Service Level Agreement workbook and SharePoint site
  • Assists others in the department with special projects which include financial reporting and ledger reconciliation, database updates or interrogation, directory listing updates and other projects from designers and project managers
  • Dedication to and support of the University, Health Center vision, mission, and values
  • Innovative, energetic, goal-oriented, and team player

Skills For In-center Dialysis Secretary / Receptionist Resume

  • Excellent computer skills using word processing, spreadsheet, database processing, and bookkeeping Ability to maintain good patient relations in all formats of communication and adhere to total patient confidentiality/ethics
  • Schedules patients for testing
  • Relate to college age youth
  • Willingness to work at a University committed to Christian higher education in the Lutheran tradition
  • Answers telephone calls, forwards call where appropriate or takes accurate messages
  • Orders appropriate tests in RadNet
  • Gives out appropriate preps for exams upon doctor's order
  • Hands out MRI patient surveys and reviews patient safety questionnaires with patient, has mammography patients sign consent forms

Skills For Secretary Receptionist Resume

  • Works in IMPAX to transmit exams to other facilities
  • Meet and greet patients, families and visitors. Performs secretarial and
  • Understand and apply rules, regulations, policies & procedures
  • Interact professionally with constituents, staff, and general public on a constant basis
  • MS- office (word & excel)
  • Follow through projects until completion
  • Proficient with business software applications: word processor (WordPerfect, MS Word), e-mail applications (GroupWise, Outlook Express, etc.), spreadsheets (Excel, Quattro Pro) and able to efficiently create correspondence and other business documents
  • 809 NW 34th in Moore
  • Familiar with business and technical vocabulary

List of Typical Responsibilities For a Secretary Receptionist Resume


Responsibilities For Secretary / Receptionist Resume

  • Proficient with business software applications: (MS Word, Excel, Outlook, PowerPoint, etc.) and able to efficiently create correspondence and other business documents
  • A strong history of teamwork and a positive attitude required
  • Completion of Medical Terminology course or pass Medical Terminology
  • Demonstrated leadership competencies and management skills for the position including: excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making
  • Proficient with business software applications such as the Microsoft Office suite
  • Knowledge of insurance referrals

Responsibilities For Receptionist / Secretary Resume

  • Use the computer to enter and retrieve data, conduct research and informational tasks through the internet
  • Assist the owner with all events and meetings
  • Answer / Direct phone calls and take messages when needed
  • Manage and distribute owner emails when needed through Microsoft Outlook
  • Advanced knowledge of financial reports and use of excel for business analysis
  • Knowledge of Health Center guidelines/procedures and University policies
  • Multi task and maintain positive attitude in fast-paced environment

Responsibilities For Department Secretary / Receptionist Resume

  • Timely follow up and maintenance of business standard guidelines
  • Excel spreadsheet completion
  • Further Particulars PM16464
  • Monitor fax que
  • 45 Min. WPM
  • Responsible for mail room & office supply room at College Town facility.Responsible for office supply and non-technical orders for all University IT and Research Computing locations (non-contiguous supply rooms which requires superior communication, coordination and management skills.Responsible for special print orders including calendars, Brewer & Newell, & RR Donnelley forms

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