Product Services Resume Sample

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Jamil Goyette
88168 Josue Forest,  Dallas, TX
+1 (555) 420 1113

Work Experience


Product & Services Manager
01/2016 - PRESENT
Detroit, MI
  • Answering inquiries from internal and external client by phone or email
  • Provide training session at client office or BlackRock office on Aladdin tools
  • Assist regression test for new function releases
  • Assist Aladdin configuration work
  • Maintain documentation on Aladdin tool or client business process
  • Be aware of what’s happening within Production
  • Production Control Management
  • Create and maintain card services marketing materials, including card art, Intranet/Internet content, applications, cardholder agreements, disclosures and letters by proofreading, ensuring they meet UMB branding & marketing guidelines, and obtaining all necessary compliance, legal and business unit approvals
Aladdin Product Services Service Bureau
02/2010 - 10/2015
New York, NY
  • Deliver product as per customer requirements obtaining signatures and completing all required paperwork
  • Accept returns from customer, completing appropriate paperwork and return to warehouse; update manifest with reason codes
  • Address and resolve customer feedback as appropriate; inform supervisor of outstanding issues
  • Maintain cleanliness of vehicle
  • Unload incoming furniture and product trucks using warehouse equipment (i.e., forklift, pallet jack)
  • Maintenance of global product data and documentation stored on the team’s SharePoint site
  • Create structural enhancements to the team’s SharePoint site
  • Accept returns from customer, completing appropriate paperwork and return to warehouse
Intern, Global Product Services
04/2003 - 11/2009
Phoenix, AZ
  • Create and maintain card services inventory of marketing materials, plastics stock, Intranet/Internet content, applications, cardholder agreements, disclosures and letters by proofreading ensuring we meet daily, monthly and quarterly business needs
  • Responsible for understanding campaign concepts and objectives and provide creative collateral support to drive success for the campaign
  • Provide collateral fulfillment for Card partner platform & all channels as necessary
  • Manage campaign fulfillment for Consumer Card driven campaigns
  • Organize and load product for delivery
  • Gather appropriate paperwork for deliveries
  • Complete product assembly/installation/delivery as per direction to meet customer satisfaction
  • Inspect product for proper operability according to manufacturer’s guidelines

Education


Whitworth University
1998 - 2003
Bachelor's Degree in Marketing

Professional Skills


  • Prior furniture installation experience
  • With an Application Service Provider or IT Infrastructure Provider including managed services (First-hand experience with Cloud Computing ( AAS))
  • Organize and prioritize competing strategic initiatives
  • Demonstrated competence related to writing installation project and problem reports
  • Work with product, marketing, and support leaders to define customer centric priorities, requirements, and execution roadmaps for all enhancements
  • Previous light truck experience
  • Willing to travel 30% including overnight travel

How to write Product Services Resume


Product Services role is responsible for travel, research, design, reporting, training, retail, software, inventory, marketing, analysis.
To write great resume for product services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Product Services Resume

The section contact information is important in your product services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Product Services Resume

The section work experience is an essential part of your product services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Product Services resume experience can include:

  • Collaborate with departments across the company to ensure good levels of knowledge, support and promotion
  • Preparing Quarterly SLA’s for external Aladdin Clients
  • Ownership for reporting client deployment and pipeline progress with regional leadership, as well as providing support into necessary global reporting
  • Be the subject matter expert in the region for Price Tracking, managing questions and support related to the service
  • Contribute to ongoing product development and availability by collaborating with product owners and technical teams
  • Monitor progress of customer success throughout the product life cycle, identifying risks and opportunities, keeping senior management informed

Education on a Product Services Resume

Make sure to make education a priority on your product services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Product Services Resume

When listing skills on your product services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical product services skills:

  • Read and speak the English language sufficient to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records
  • Excellent customer service skills, conducting customer contact in a professional and courteous manner
  • Prior work experience in utility regulatory environment
  • Good knowledge of metro area
  • Using all available data and marketing information, identify product and services gaps and develop strategies to remediate
  • On-the-job training for pallet jack and OSHA training for stand-up lift is required

List of Typical Skills For a Product Services Resume

1

Skills For Product & Services Manager Resume

  • Use a measuring tape
  • Lead the reporting and communication cadence to raise awareness of top customer issues by offer
  • Act as liason between product, support, and learning teams to define launch readiness in all channels for product releases
  • Apply common sense to carry out instructions furnished in written and oral form
  • Knowledgeable in the operation of warehouse equipment and lightweight tools (i.e., use of a forklift or pallet jack to move furniture; and lightweight tools to install and/or repair furniture)
  • Good knowledge of area
2

Skills For Product Services Specialist Resume

  • Analytics capability/proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development
  • Ensure up to date information from Production team is readily available to GX
  • Ensure information is accessible to GX team in all regions in which the product is officially available
  • Coordinate milestone release preparation meetings
  • Develop and evangelize a top customer issues list and work with organizational stakeholders (engineering, product management, sales, marketing, IT, support, QA, UX design, etc) to establish short- and long-term product goals and strategies for remediation
  • Act as a representative of the customer and an advocate for their success at all stakeholder meetings
3

Skills For Aladdin Product Services Service Bureau Resume

  • In conjunction with marketing and support colleagues, identify new areas for support services by analyzing customer requirements, market trends and competitive gaps. Champion and present opportunity to management for consideration
  • Participate in the evaluation of proof of concepts, alpha and beta implementations, the build, quality assurance testing, provision and deployment testing, bug backlog, product / release backlog to provide a customer view to the process
  • Act as liaison between product, support, and learning teams to define launch readiness in all channels for product releases
  • In depth knowledge of LINUX system administration, user creation, file/directory permissions, LVM, loading of software and system patches , TCP/IP concepts, NFS, NIS, DNS, storage concepts, performance tuning, write and debug shell scripts
  • Address and resolve customer feedback as appropriate. Inform supervisor of outstanding issues
4

Skills For CXG Specialist, Product Services Resume

  • Inspects products for proper operability according to manufacturer’s guidelines
  • Develop regional specific client facing and internal collateral as necessary
  • Undertake training with relevant teams in the region as necessary, such as sales, program management and traveler services
  • Collaborate with the price tracking implementation teams to ensure efficient and successful client set ups
  • Work with clients and client facing teams to support best practice set-up to optimize performance
  • Availability for 24/7 support through pager
  • Daily interaction with customers, Product Services leadership team, and warehouse management
5

Skills For DMP Product Services Lead Resume

  • Manage client target pipeline for the region to achieve revenue targets
  • Support sales and program management teams position the service with clients
  • Deliver an exceptional customer experience by taking ownership of client issues and following problems through resolution and maintaining an orderly workflow according to priorities

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