Process Support Resume Sample

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Carlos Senger
80699 Alexa Camp,  Philadelphia, PA
+1 (555) 782 1746

Work Experience

Process Support Specialist
05/2017 - PRESENT
New York, NY
  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • Manage and maintain the GEUTS email distribution list across portfolio’s
  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives
  • Applies in-depth understanding of how own discipline integrates within the segment/function
  • Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions
  • Participate in leading change by developing cost saving initiatives, yield improvements, and quality enhancements through investigational protocols and necessary change management documentation (CCs)
  • Act as a technical process and/or engineering operational lead with operations and material suppliers to ensure effective performance of Swiftwater operations
Process Support Engineer
09/2010 - 01/2017
New York, NY
  • First line support and central point of contact for technical/application assistance
  • Mentor clients and staff
  • Maintain work (above project level) and resource hierarchy
  • Add, delete, and modify User IDs
  • Create and maintain primary grants
  • Contribute to the Intake Review Process
  • Develop and update process documentation to appropriately reflect the steps needed to perform each of the team’s processes and make sure those comply with CPS Guiding Principles
  • Proven skills in coordination problem solving and day todaydecision making
Process Support, CRM Advise, Summer Intern
09/2003 - 06/2010
Philadelphia, PA
  • Become a Subject Matter Expert (SME) on the state of the industry trends for Flublok Manufacturing. Through continuing education, remain current with industry knowledge, trends, and best practices. As the SME, provide input required to stay competitive in the bulk vaccine manufacturing market
  • Promote a culture of continuous improvement throughout the biologics manufacturing platform through the successful application of LEAN and six sigma methodology (DMAIC, Root Cause Analysis, 5S, Value Stream Mapping, etc)
  • Independently lead mid sized projects with minimal supervision
  • Ensure CSF’s adherence to Legal, Tax, Privacy, Risk and Compliance requirements and works closely with key business stakeholders to ensure mitigation of operational risk and client reputational risk
  • Proficient in relevant compliance guidelines and regulations
  • Work at a distance
  • Excellent knowledge of Personal Banking Deposits and Sundry Services policies and procedures and related systems (DDA, COLT, ATM, POS, OLB, OnDemand, SRF, IRIS, CART, CIS, etc.)
  • Proficient with Microsoft Office suite of products such as Excel, Power Point and Word
  • Ensure PNC’s Risk Management culture and compliance requirements are adhered to within both new and existing procedures


George Fox University - Boise Center
1999 - 2003
Bachelor's Degree in Business

Professional Skills

  • Communicate effectively (up, down, and laterally, including technical and non-technical personnel) with others with strong communication skills
  • Excellent interpersonal, communication, presentation, report writing and time management skills
  • Strong data programming skills to enable the development of custom reports
  • Willingness to learn new technologies, strong analytical skills and problem solving capabilities
  • Demonstrated experience interfacing effectively with clients, peers and all levels of management
  • Strong negotiation, influencing, and communication skills
  • Strong analytical and problem-solving skills and process orientation

How to write Process Support Resume

Process Support role is responsible for organization, analytical, training, microsoft, communications, sharepoint, procurement, integration, gis, auditing.
To write great resume for process support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Process Support Resume

The section contact information is important in your process support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Process Support Resume

The section work experience is an essential part of your process support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Process Support resume experience can include:

  • Develop and update process documentation to appropriately reflect the steps needed to perform each of the team’s processes and make sure those comply with Global Purchasing Practices and GP Ops process guidelines
  • Good communication skills and change & improvement management skills
  • Very good organization skills, high level of efficiency
  • Strong MS Excel, MS Access, Power-point, SharePoint skills
  • Familiarity with Six Sigma or project management skills
  • Fluent English skills (written and oral)

Education on a Process Support Resume

Make sure to make education a priority on your process support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Process Support Resume

When listing skills on your process support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical process support skills:

  • Experience: 3-5 years engineering experience in semiconductor wafer manufacturing
  • Support/lead business resiliency with a focus on properly equipping employees to effectively meet and serve the customers’ needs
  • Demonstrated experience in NPI or manufacturing environment within an FDA / HPRA approved environment
  • Remove barriers that prevent contact center staff from effectively using Paragon Workflows
  • Demonstrated experience using a content management system (CMS)
  • Solids handling experience would be a distinct advantage

List of Typical Experience For a Process Support Resume


Experience For Process Support Engineer Resume

  • Good problem solving skills, good physical fitness required for access on/into towers, vessels, and other equipment
  • Interpersonal and effective communication skills, demonstrate authonomy and self-driven
  • Communication skills to interact with various data owners throughout the organization
  • Respond effectively and efficiently to business requests for investigation of potential system issues and system change requests
  • Strongly demonstrates all of National grid’s leadership qualities and capabilities

Experience For Process Support Specialist Resume

  • Good English in Listening, Speaking, Reading and Writing
  • Assist with project work connected with inspection, validation, installation and commissioning of new and existing process equipment
  • Strong assertiveness, ability to work in teams, flexibility, independent way of working
  • Some experience in development and testing of grease formulations or related tribology knowledge
  • Four to six years of relevant work experience
  • Demonstrated ability to stay structured and work with different processes or projects
  • An excellent team player, able to back other team members

Experience For Process Support Technician Resume

  • Strong interpersonal and communication competencies
  • Be able to operate solution heat treat and age ovens. This includes all necessary documentation associated with the correct operation of this process
  • Career Level: Experienced (Non-Manager)
  • Experience in project/process or ITIL infrastructure management is an advantage
  • Excellent knowledge MS Office products - Word, Excel, PowerPoint, SharePoint
  • Ensure effective stock control of spare parts and consumables for equipment that has been introduced
  • Maintain effective document control systems for the Process Support Group
  • Experience of pharmaceutical technology and processes would be beneficial

Experience For Process Support Supervisor Resume

  • Coordinates the effective and correct utilization of all secondary equipment
  • Statistical analysis experience, including knowledge of statistical software packages, such as JMP or Minitab
  • Professional editing/writing experience
  • Experience in an operational role in related field (i.e. Marketing, Sales or Sales Operations, etc.)
  • Experience managing business processes
  • Ethics and Values -Adheres to an effective set of core values and beliefs and acts in accordance. Rewards the right values and disapproves of others
  • Experience tracking and monitoring budget impacts and charges
  • Experience developing operational metrics
  • Experience with the Southern California Joint Pole Committee (SCJPC) handbook and related process requirements

Experience For Senior Process Support Administrator Resume

  • Experience with Microsoft Office, Word, Excel, Outlook, SAP
  • Knowledge and experience with PowerPlant Work Order processing
  • Monitoring SAP and MES (Manufacturing Execution System), and taking corrective and preventive actions based on monitoring activity
  • Maintaining and reporting on pre-defined KPIs and identifying appropriate actions when required and follow up on execution
  • Maintaining stakeholder network and representing Satair Group interests in various international working and user groups as agreed with the manager
  • Ensuring inquiries including calls and e mails are responded to within SLA
  • Ensuring adequate documentation and approvals before providing any accesses
  • Extending support during the Month ends in relation to month end close activities
  • Managing timely and accurate data maintenance and coordinate with all relevant stakeholders (Warehouse management, Quality, Planning, …)

Experience For Business & Process Support Program Manager Resume

  • Working towards improvements in operating envelopes and alarm management for specific process units within the refinery
  • Performing data mining and provide support for feasibility studies and business case calculations
  • Evaluating all business change requests and developing solution proposals related to the use of master data
  • Ensuring quality scores are met as per defined standards
  • Coordinating with different teams within and outside BSC for security related aspects
  • Ensuring compliance to SOP’s and applicable policies

Experience For Process Support Lead Resume

  • Working knowledge of frameworks like ITIL, COBIT, DevOps, Agile, Lean Six Sigma, etc
  • Using Six Sigma tolls (M1 or M2)
  • Maintaining interaction with Level 2 and Level 3 SAP support teams
  • Guaranteeing integration of new business requirements, business processes and procedures into ERP and other systems
  • Preparing equipment for lock out tag as needed for maintenance
  • Writing hot work permits, confined space entry permits

Experience For Process Support Material Handler / Receiver Resume

  • Writing detailed reports and work instructions that
  • Ordering & management of office supplies
  • Putting away raw materials and products,
  • Reviewing processes to make suggestions for improvements
  • Understanding the complexity of master data and its impact on all business processes

Experience For Process Support Analyst Resume

  • Providing tactical leadership in the development, implementation, and maintenance of aseptic practices within the Animal Health network
  • Analysing business change requests regarding impact on master data management and propose efficient solutions
  • Operating Budget: $5-8M / Year
  • Working knowledge of relational databases (Oracle) and PL/SQL
  • Ensure timely and accurate processing of documents by coding, entering and auditing data in software systems – Accounts & Freight Payable related
  • Responsible for keeping production flowing, for meeting performance goals and maintaining the high level of quality required
  • Responsible for hiring direct reports, on-boarding and off-boarding, and ergonomic set up of workstations
  • Daily handling of requests and inquiries from the European Distribution Center and Abbott affiliates ensuring order to billing

Experience For Business Process Support Specialist Resume

  • Development and implementation of improvement initiatives in secondary packaging components and packaging processes and tracking benefits
  • Development and optimization of packaging components and packaging processes for pharmaceutical products in line with Global Packaging Guidelines
  • Stringent attitude to working safely, and maintaining high standards in the working environment
  • Be knowledgeable about the organization’s planning, scheduling and timesheet reporting practices
  • Accountable for Process Asset Health Monitoring for specific units within the refinery and escalating emerging process risks
  • Participate and contribute to Continuous Improvement culture by identifying and implementing ideas related to efficiencies and efficacy

List of Typical Skills For a Process Support Resume


Skills For Process Support Engineer Resume

  • Good project management skills- ability to take project from start to completion
  • Interpersonal and communication skills required for interaction with every group in the refinery at one time or another and with vendors
  • Be able to work and communicate effectively with vendors via telephone and email
  • Above average Computer skills: Word, Excel, and SAP
  • Skilled in manufacturing processes, including operating, maintaining and cleaning equipment

Skills For Process Support Specialist Resume

  • Demonstrates basic knowledge of project administration, client relations, IT industry, accounting, and time recording/effort tracking
  • Strong contribution to Data governance by analysing and evaluating AP1 access authorization requests with regards to sensitive data access
  • Experience explaining or presenting complex data sets to all audience types
  • Strong understanding of procurement & sourcing process
  • Experience working in a pilot, manufacturing or production environment, preferably in COMAH-registered operations
  • Demonstrate expert understanding of BMO’s Problem and Change Process
  • Good environmental awareness and housekeeping standards
  • Good time keeping and low absence
  • Experience implementing process and technology improvements and associated organizational change management strategies

Skills For Process Support Technician Resume

  • Experience working with relational databases
  • + Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
  • Experienced in working in a partnership I service orientated environment
  • Maintain, prepare, and operate plasma coating robotics machinery
  • Screen and prioritize incoming email requests in the team’s shared mailbox(es)
  • Previous experience in shipping/logistics is required

Skills For Process Support Supervisor Resume

  • Experience in MIS-IT/Analytics/Reporting domain
  • Proven track record in MIS, reporting, analytics, Dashboard creation
  • Support site leadership in strategic planning. Deliver data and analysis to help prioritize projects and initiatives
  • Experience leading support organizations of similar size, scope of services and complexity
  • Problem Solving -Looks beyond the obvious to find effective solutions
  • Five or more years’ experience conducting analysis
  • Two years’ experience working on technology projects
  • Experience with services sourcing

Skills For Senior Process Support Administrator Resume

  • Good in using Excel, PowerPoint, and Word
  • Plans and executes effective mold changes in support of manufacturing schedule
  • Strong communicator and a team player, comfortable interacting with many different stakeholders
  • Proactive approach to achieving excellent quality standards
  • Numerous professional / soft-skill trainings
  • Lead priority and capacity focus and communication around enterprise-wide initiatives
  • Manual dexterity/ability to move the hands easily and skillfully
  • Promote high quality team environment through effective team work and self-management with a positive attitude

Skills For Business & Process Support Program Manager Resume

  • Good physical fitness required for access on/into towers, vessels, and other equipment
  • Demonstrated ability both of working in a cross-functional team environment and of working on own initiative
  • A good understanding of various HR functions
  • Experience in managing people/colleagues/others
  • Experience working in or managing diverse teams and work situations and cross-business process integration

Skills For Process Support Lead Resume

  • Experience in Sales, Marketing, or Customer Facing business processes (i.e. Over-the Counter (OTC), Make-to-order (MTO), and bCom)
  • Or a few years of experience from pharmaceutical industry
  • Previous CMP Experience
  • Experience in a lean material movements environment
  • Up to 1 Years of Experience
  • Relevant experience in production
  • Demonstrated ability to multitask and consistently meet deadlines.
  • Assure effective internal and external communication between all department levels and functions to foster
  • + Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Skills For Process Support Material Handler / Receiver Resume

  • + 2 - 4 Years of Experience
  • Industrial plant operations experience
  • Solving problems and questions arising in accounting (AR/AP/GL) due to wrong handling / input or wrong master data
  • Allowing business growing by generating new services
  • Finding solutions for all incoming/upcoming queries – investigate, monitor, follow-up issues/non-compliance under STP area and provide information on progress
  • Developing and maintaining training material for local and central use (especially for Master Data related topics)
  • Working to, and continuously developing, operating procedures, as well as safety documents and processes

Skills For Process Support Analyst Resume

  • Solving problems occurring in SAP EBP workflows
  • Identifying and removing barriers that arise which inhibit project deadlines or other project success outcomes
  • Listening -Practices active and attentive listening, able to hear others
  • Assisting other departments in aligning business processes with SAP, MES and other system functionality
  • Summarizing and reporting results/conclusions for all development and or root cause work
  • Flagging and troubleshooting potential process issues based upon interpretation of data
  • Securing safety and compliance with regulations

Skills For Business Process Support Specialist Resume

  • Keeping it consistent as a single source of truth
  • Ensuring Master Data quality and availability to enable worldwide product support and material operations for the entire Airbus fleet
  • Handling errors in travel expense program (Mobile Expense)
  • Posting Type: Internal / External
  • Ensuring SOX and other Audit compliances as per process requirements

List of Typical Responsibilities For a Process Support Resume


Responsibilities For Process Support Engineer Resume

  • Proficiency in computer skills including use of the Internet
  • Apply subject-matter expertise and analytical skills to evaluate process change impacts from
  • Experience with developing and/or updating presentations for management, peers, and staff
  • Data mining experience via SQL DB queries, etc
  • Proven track record in delivering technical
  • Work experience in an IT environment
  • Strong analytical capabilities to enable efficiencies and improvements in processes

Responsibilities For Process Support Specialist Resume

  • Perform, lead and review deviation investigation reports, change control, validation/qualification
  • Solid knowledge of ERP systems (SAP is an asset)
  • Strong team player with supportive and positive attitude
  • Makes customer presentations as required to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals
  • Logging and allocation of workload for requests for quotation
  • Frequent bending, reaching, lifting, pushing and pulling up to 20 pounds
  • Work independently and play positive role in a team, showing promising characters of creativeness, persuading ability
  • Fulfill all tasking with reporting business program/project support as assigned

Responsibilities For Process Support Technician Resume

  • Own and manage the Site Gemba quality system, which includes (but is not limited to) daily Gemba walks, Fix-It meetings, deliverables tracking and monitoring
  • Coach project resources on relevant tools and methods for discovering and implementing process improvements
  • Establish goals, planning and executing daily and future work assignments
  • Applies company policies and processes regarding human resources in conducting business
  • Define, monitor and adjust area planning as conditions in the manufacturing process or demand stream change
  • Initiate change requests, create test scripts, and execute the necessary testing using established SAP methodology and tools to ensure quality system releases
  • Displays proper handling of all equipment and waste, including hazardous waste

Responsibilities For Process Support Supervisor Resume

  • Monitors chemical concentration in cleaning baths according to procedure as needed
  • Identify risks to the release by carefully evaluating scope and its complexity, and mitigate by partnering with technology counterparts
  • Data mining and analysis, business information reporting
  • Startup & Shutdown of automated paint spray lines – purging catalyst lines, replacing guns, shut down PLC system
  • The position requires some travelling for example for training and potentially to support other mask fabrication lines worldwide
  • Possesses situational leadership qualities; competent in managing customers, culminating in well planned and timely deliverance of work
  • Clarify customer’s information using tools such as emails, phone, etc
  • Junior undergraduate students majoring in MIS, Computer Science or business with some technical knowledge; or equivalent
  • Junior undergraduate students who are majoring in Business/Communication with CS knowledge, Communication, Education, Computer Science or equivalent

Responsibilities For Senior Process Support Administrator Resume

  • Upgrade business processes, OP’s and standards which are scalable, sustainable, yielding quantitative results
  • Maintain both inside and outside areas of operation in a clean organized way. Protects customer’s product during unfavorable weather conditions
  • Junior undergraduate students who are majoring in Communication, Instructional Design, Education, Computer Science or equivalent
  • With input from relevant stakeholders, design a Balanced Scorecard that can serve as an internal measuring tool, and an external communications vehicle
  • Implements processes in support of warranty administration needs, utilizing data entry, and administration tools
  • Data mining from SAP / ERP systems

Responsibilities For Business & Process Support Program Manager Resume

  • Oversee pipeline and ongoing docket of process improvement projects
  • Participate in the creation and maintenance of Paragon Workflows. Adapting process improvement solutions to the semi-automated workflow environment
  • Perform in-depth analysis and while developing recommendations that impact the day-to-day business
  • Deburr and polish parts with hand tools and pneumatic tools. Deburring sharp machined edges of stainless steel, common steel, aluminum, and plastic materials
  • Highly proficient with Microsoft Excel and advanced functions (vlookups, conditional formatting, macros)
  • Oversee training and certification of Junior PSEs into their areas of assigned responsibility
  • Collaborate with Development Engineering to produce new processes to meet new product demand
  • Develop extensive understanding of BPS and IS end-to-end processes necessary to test and migrate system changes

Responsibilities For Process Support Lead Resume

  • Participate in achieving goals and metrics of Shared Services, BPS Front Office Integration team
  • Responsible for the administration of depot invoicing
  • To be able to carry out the warehousing functions
  • Preparation of products for shipping to customers
  • Management of site inventories and ensuring regulatory compliance

Responsibilities For Process Support Material Handler / Receiver Resume

  • Proficient working with Microsoft Office programs, such as Excel and Word
  • Multitalented self-starter, who thrives in a dynamic environment subject to changing needs
  • Routine interaction customer’s personnel in production, engineering, technical, quality, and procurement
  • Ensure the measurement exercises and evaluate the results Evaluate and create capability- and measuring system analysis
  • Indirect Reports: 50-60 including National Grid employees and contractors
  • Provide hands on support in implementation of Aseptic Processing Policies and Standards
  • Basic knowledge of software development life cycle, including design, development, test, build, deployment processes and timelines
  • Assist with UAT planning, test specification, and test execution project phases

Responsibilities For Process Support Analyst Resume

  • Assist with writing UAT plans, test scripts, track and resolve issues and defects and documentation of test results
  • Perform system regression testing when necessary
  • Work with automated testing tools such as HP Quality Center
  • Manage distribution and tracking of required communications to all collection staff
  • Flexibility & ready to work in 24 5 working environment

Responsibilities For Business Process Support Specialist Resume

  • Contribute to the ongoing development at the refinery through identification and implementation of projects for specific process units
  • Adjust existing equipment as necessary
  • Replace parts including, seals and fittings as necessary
  • Record machine & cleaning activity in daily logs
  • Support team’s leadership and distribute workloads
  • Create Peregrine, Remedy tickets, or GP-SSC tracker entries to log customers’ requests and assign them appropriately

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