Regional Support Resume Sample

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Novella Shields
616 Jasper Inlet,  Dallas, TX
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Work Experience


Regional Support Manager
10/2016 - PRESENT
Los Angeles, CA
  • Broad knowledge and understanding of the Clearing and Settlement functions
  • Solid management skills specific to directing the day-to-day activities of technical support organization
  • Comfortable facing off to Senior Management and challenging demands where applicable
  • Self-driven and be able to manage and prioritise workload for self and teams
  • Thorough understanding of the ITIL Service Framework (Incident, Problem, Release & Event Mgmt. etc.)
  • Proven incident & crisis management skills with the ability to perform under pressure, ensuring effective and timely resolution
  • Provide hands-on technical and functional support (and guidance) in analyzing and troubleshooting large-scale, highly resilient, distributed systems until a particular production issue is solved
  • Solid track record in implementing continuous improvement and problem management programs
  • Implement tools to improve monitoring, automate redundant tasks or help troubleshoot applications and/or infrastructure issues
Regional Support RX Tech Certified
01/2013 - 08/2016
Chicago, IL
  • Improve the overall stability of the system through BCP and capacity planning
  • Ensure timeliness and accuracy of responses, adherence to internal policies and external regulations and maximized contribution to economic profit. Coordinate activities with other areas of the Company as required to ensure smooth implementation of new and/or enhanced processes or systems
  • Work on the admissions and registration process for all signed onsite programs. Including assisting prospective students in completing their applications, providing them with class schedules and supporting our new population with all administrative and operation functions required
  • Partner with other departments as necessary to finalize enrollment process, including the Business Office, Academics, and the University Registrar’s Office
  • Additional responsibilities as assigned by Associate Regional Directors and the Regional VP of Operations
  • Serve as a primary contact for bank personnel in all areas of deposit applications and general branch operations
  • Assists in development/scheduling of all platform training
  • Provides assigned bank offices with training, coaching and service support to ensure that policies and procedures are being followed to reinforce safety and soundness; with optimal service and sales delivery to bank customers
Regional Support Specialist
01/2009 - 11/2012
Philadelphia, PA
  • Responsible for complying with all areas of the self-assessment to insure quality audits are maintained including performing spot checks to reinforce adherence
  • Responsible to review monthly exception reports for all areas of the bank and responsible for addressing and creating a plan of communication, training, etc. to reduce exceptions
  • Maintain consistent communications with Regional Presidents and Bank Presidents in each assigned location through on-site visits on a routine basis
  • Conduct periodic branch meetings within assigned region
  • Review Branch Audit Reviews for assigned region and develop remediation plan by executing and follow up
  • Assists with development, update, and maintenance of Branch Standard Operating Procedure Bulletins
  • Liaison with bank operations, technology, compliance and security departments to optimize branch performance
  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
  • Sitting for long periods of time while using office equipment such as computers, phones and etc

Education


Tulane University
2004 - 2009
Bachelor's Degree in Business Related Field

Professional Skills


  • Proven organizational skills with the ability to effectively plan, organize and control large engineering projects
  • Excellent interpersonal, research, writing, analytical, organizational and problem solving skills
  • Strong customer relationship building and interpersonal skills, energetic, driven, innovative, resourceful and a professional of high integrity
  • Strong PC skills in MS office applications including EXCEL and PowerPoint are required
  • Excellent communication, organization and relationship building skills
  • Exceptional attention to details while exhibiting excellent data entry skills
  • Excellent written and verbal communications skills – Business English

How to write Regional Support Resume

Regional Support role is responsible for software, training, organization, excel, wireless, security, payroll, trading, telecommunications, shipping.
To write great resume for regional support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Regional Support Resume

The section contact information is important in your regional support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Regional Support Resume

The section work experience is an essential part of your regional support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous regional support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular regional support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Regional Support resume experience can include:

  • Answering common customer inquiries regarding standard Service Contracts, Scheduling, service rates, etc. by phone or by composing and sending own correspondence
  • Solid MS Excel and SAP software skills
  • Ensures team is effectively executing regional initiatives and expectations set forth
  • Creativity – Openness to new ideas – Cross-cultural competence – Presentation skills
  • Solid knowledge of and experience with life cycle methodology
  • Demonstrate strong knowledge of customer’s market and business plan

Education on a Regional Support Resume

Make sure to make education a priority on your regional support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your regional support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Regional Support Resume

When listing skills on your regional support resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical regional support skills:

  • Strong client service skills with ability to anticipate and resolve problems with own initiative
  • Outstanding written, negotiation, presentation and verbal communication skills
  • Strong understanding of internal/ external political environments with demonstrated success in managing diverse internal / external issues
  • Superior listening, consultative and diplomatic skills required as well as the ability to handle sensitive matters discreetly
  • The ability to communicate effectively in writing, orally, and through presentations
  • Experience within the Financial Services Industry, preferably with Branch Banking experience/knowledge

List of Typical Experience For a Regional Support Resume

1

Experience For Regional Support Manager Resume

  • Clerical accuracy skills and ability to operate a cash register
  • Communicate effectively and timely with both field and corporate leadership on all activities within the assigned region
  • Manage Technicians’ skills base
  • Proven track record of success managing multiple customers/projects and making strategic decisions independently with limited supervision
  • Respond to high priority calls as 2nd level support
  • Demonstrated confidence and patience in working with customers and clients, both internally and externally
  • Skilled in using computers or necessary technology to include Microsoft Office products such as Word, Excel, Outlook, PowerPoint
  • Demonstrate a Christian worldview and uphold the university's Christ-centered mission while interacting with students and faculty
  • Strong understanding of financial statements, financial analysis and credit
2

Experience For Regional Support RX Tech Certified Resume

  • Previous experience of project management or sales of at least 1-3 years
  • Experience in urban and structural pest control
  • Frequently operate and utilize the Learning Management System
  • Build and maintain strong customer and client relationships and networks
  • Experience in installation, service and repair of machinery
  • Previous international or intercultural experience
  • Experience with adolescents, young people or education
  • Experience in electrical control systems
  • Build solid relationships with both internal and external partners
3

Experience For Regional Support Coordinator Resume

  • Processing warranty contracts, completing installation documents, scanning and posting acceptance documents
  • Researching compiling and proofing word processing assignments
  • Answering incoming calls and exercising judgment in their further handling
  • Establishing and maintaining accurate records, filing, and follow-up systems in accordance with needs of the office
  • Coaching and Developing existing team members
  • Creating & entering new customers, install and upgrades into SAP
  • Inputing and maintains the accuracy of customer related data in SAP. Running operational performance reports from SAP as required for management review
  • Processing Electronic Field Service Reports (EFSR’s), submitted by Field personnel, in a timely manner ensuring accuracy and timely submission
  • Typing and proofreading letters, quotations, reports, etc
4

Experience For Regional Support Specialist Resume

  • Managing and Maintaining adherence to Service Center Territory guidelines
  • Supporting the activities of assigned Field personnel per direction of Field Service Management
  • Coordinating messages, appointments, information to callers, file maintenance, department office supplies and mail
  • Operating automated office equipment
  • Directing customer inquiries on routine matters to appropriate personnel in the field office
  • Training new hires on procedures and paperwork
5

Experience For Regional Support Engineer Resume

  • Scheduling appointments, meetings, etc., makes travel arrangements
  • Recruiting new team members, if required
  • Help to determine applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements
  • Help the Regional Support Representatives (RSR) in supporting Joy Global booking, billing, and on-time delivery objectives
  • Develop applicant sources by researching and contacting community services, colleges, media, and internet sites
  • Keeping abreast of new prices, products, deliveries, service rates and receives training providing sufficient product knowledge to communicate effectively with customers on most routine matters
  • Utilize information and data from the Building Management System and other resources to identify opportunities and make recommendations for improvement
  • Maintain fully stocked inventory and be accountable for all aspects of assigned inventory. Assist in monitoring and control of maintenance inventory
  • Day to Day responsibility for the EMEA Field Application Engineering (FAE) team
6

Experience For Regional Support Technician Resume

  • Provide Leadership to the Field Applications Engineering (FAE) Team
  • Responsible for driving an ITIL service ethos throughout the Cobham Wireless FAE teams
  • Responsible for keeping in line with stated team budgets
  • Focus on ensuring all FAE activities are logged and tracked on Clear Quest
  • Focus on delivering appropriate profits in line with business requirements
  • Responsible for keeping the Senior Management Team informed on KPI's for the EMEA Team
  • Provide remote technical support to customers in a professional and timely manner, taking full ownership of the issue through to resolution
  • Manage communications to key stakeholders ensuring the customer is regularly informed
7

Experience For Full-stack Developer Regional Support Apply by Resume

  • Manage critical customer situations during local business hours
  • Regional point of contact for SAP Premium Support for Custom Solutions (PSfCS) services for the customer/TQM during the time zone for the project
  • Assist in executing the action plan and communicate to stakeholders (TQM/EA/AGS Max Sponsor/Customer management)
  • Lead the regional team in issue resolution and service deliveries while reporting into the SDM in the project structure
  • Assist in review and tracking of monthly contact reports
8

Experience For Regional Support Specialist, CT Applications Resume

  • Monitor and drive on-time delivery for orders shipping from Milwaukee Distribution Center to regional service centers and/or direct to end customers
  • Collaborate with several cross functional teams to resolve regional issues and support projects focused on meeting service team goals
  • Collection of expenses and input into the system for processing/payment
  • Troubleshoot and repair HVAC/R and all food and beverage equipment at all stores/locations as well as petroleum related issues
  • Provide guidance and technical support to other field personnel
  • Communicate issues and provide feedback to the Facility Support Manager regarding maintenance issues, facility/equipment opportunities and outside vendor performance
  • Assist in the identification of individual technician training needs
  • Assist in the development of technicians and facility support technicians
9

Experience For Regional Support Leader Resume

  • Provide 24 hour/7 day a week support as necessary. Frequent travel and overnight stays are required
  • Responsible for the support of US Capital Markets businesses. Responds quickly to all reported computing issues that affect a users’ ability to complete his/her work. Specifically
  • Strong knowledge of Clinical/ Scientific Workflow within the customer environment is crucial
  • Participates in projects to provide end-user and regional site input and as an installation resource when required
  • Responsible for action on service requests and incidents
10

Experience For Regional Support Technician Associate Resume

  • Implement the installations of printers in remote sites
  • Train stores’ management on cash office functions, including but not limited to preparing accurate deposits, balancing daily sales and processing media including cash, cheques, charges and sales audit forms. Order and maintain appropriate change levels to meet the business needs of each location
  • Audit Service Centers to ensure compliance with Garmin’s retail cash management procedures
  • Support the Regional Support Representatives (RSR) with daily activities including customer order tracking, material expediting, and monitoring progress of material shipments. Learning this part of the business and how these task influences the customer
  • Build inter-company relationships while helping the Regional Support Representatives (RSR) in the processing of incoming inquires, sales orders, transport orders, and claims through frequent interaction with regional and Milwaukee contacts
  • Gain exposure to regional quote and sales processes and assist the Regional Support Representatives (RSR) objectives
  • Serve as office’s key communicator with potential, new (under two years in the Region) and current franchisees in Manhattan

List of Typical Skills For a Regional Support Resume

1

Skills For Regional Support Manager Resume

  • Excellent people skills necessary to provide warm and helpful customer-oriented support to adult students
  • Proven experience of delivering technology services at management level
  • Exceptional customer service skills and a passion for
  • Demonstrate solid judgment, plan and accomplish goals and champion ethical business practices at all times
  • Demonstrable conflict resolution skills
2

Skills For Regional Support RX Tech Certified Resume

  • Proven customer service or admission experience required
  • Unix/Python Shell Scripting skills
  • Diagnostic skills for mechanical and electrical faults
  • Excellent understanding of airport above-the-wing, below-the-wing and station operations functions
  • Knowledge and/or working experience with networking
  • Experience of working within the Telecom's/ Communication Technology industry
  • Previous experience of working in a management role
  • Strong track record managing in virtual and globally distributed teams and in complex organizational settings
  • Relevant practical experience working on machinery
3

Skills For Regional Support Coordinator Resume

  • Experience with hardware and solutions troubleshooting
  • Experience as a student taking an online course
  • Client Experience – Serve as advocate for advisor clients. Provide backup support for Relationship Managers and Managing Directors
  • Desire to work in a collaborative team based culture and the ability to navigate and establish strong internal working relationships
  • Experience in aerospace or aviation activities is desired
  • Experience managing a remote workforce program for a government agency or within the service industry
  • Experience with employee motivation and retention
4

Skills For Regional Support Specialist Resume

  • Provide technical customer support for Solidscape printers directly at customer sites and via telecommunications vehicles, where possible
  • Educate customers on best practices for the use and operation of Solidscape products to ensure optimal performance
  • EMEA or multisite management experience
  • Client Experience - Proactive activity by Sales Support personnel that trend to and further support relationship management or business development
  • Financial services experience required
  • Experience in client service or sales support roles required
5

Skills For Regional Support Engineer Resume

  • Proven ability to lead a complex organization and realize synergies across organizations/ functions while ensuring quality
  • Inspire, motivate the team and also co-operate within the projects’ teams and networks globally to achieve results
  • ITIL certificate and SAP experience would be beneficial
  • Experience with service and support management
  • Experience managing cash collection
  • Field organizing/campaign experience
  • Experience in professional services at a technology company
6

Skills For Regional Support Technician Resume

  • Account/Relationship/Service Management experience
  • IT experience, preferably with technical competency in PC/Server/Network
  • Provides feedback to other internal functions to ensure operational effectiveness
  • Commissioning of standard projects and leading commissioning team for more complex projects
  • Facilitating invoice processing through internal systems and coding as appropriate for payment
  • Facilitating the physical inventory processes for the region and working with the district managers on this
  • Understanding of the plant technical process
  • Facilitating toll transactions for the field service technicians for the region
7

Skills For Full-stack Developer Regional Support Apply by Resume

  • Tracking of technician expenses for reporting purposes
  • Define training requirements for field service personnel and provide training content to Technical Trainer
  • Support Komatsu Minig booking, billing, and on-time delivery objectives
  • Provides input and direction to Human Resources and Workforce planning to determine the appropriate staffing levels
  • Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
8

Skills For Regional Support Specialist, CT Applications Resume

  • Maintain records of system performance in the field and assist in driving product improvement efforts within the company
  • Build active relationships with internal service partners to jointly deliver outstanding client service
  • Market Data Applications: Bloomberg, Thomson Reuters, and other trading applications
  • Provide on-site field support as needed regarding escalated issues
  • Monitor outcomes of customer surveys and department metrics analyzing areas for improvement opportunities
  • Advanced level of IT process and technical understanding
  • Know for all customers in region: organization, culture, structure, key decision makers and the customer decision making process
  • Coordination of monthly window cleaning/quarterly carpet and floor care etc. Provide offices with current schedule
9

Skills For Regional Support Leader Resume

  • Work with Support Maintenance Coordinator on scheduling and importance and order of maintenance requests
  • Take the handover of the issues from SDM (Service Delivery Manager) to be followed up during local business hours
  • Anticipate and resolve problems at own
  • Develop technical product expertise including post model building applications. Able to assist FE’s and customers in determination of best part building capabilities
  • Lead Customer Support regional involvement in all aspects of Beta phase and product launch of Stratasys solutions
10

Skills For Regional Support Technician Associate Resume

  • Generate analytical reports to support continuous improvement
  • Plans, communicates and manages FCO implementations for region
  • Highly self-motivated individual with a competitive drive
  • To be involved in P&L calls with bureau to drive EBT results in the region
  • Support the Regional Manager in expansion of the Tesco Travel Money network to maximise EBT by being heavily involved in the coordination of new bureau implementation and upgrades of existing bureau
  • Support the Regional Manager in sales focus visits to maximise turnover - To support with cost controls by monitoring overtime spend, distribution, telephony and general expenses spend

List of Typical Responsibilities For a Regional Support Resume

1

Responsibilities For Regional Support Manager Resume

  • Working as a member of the operations team to constantly strive for continuous improvements through improving processes and product development
  • Lead the sales team in Identifying business opportunities and strategies for achieving business objectives
  • Project manage upcoming regional client renewals, keeping internal and external teams on task to meet contractual deadlines
  • Acts as main point of contact and responsible for coordinating set up for DeNovo offices
  • Maintains proper accounting and adherence to approved budget for all expenses, in accordance with Company standards
  • Present Elekta’s support policies to existing and potential customers as required (e.g. customer visits, etc.)
  • Supports commercial efforts by providing technical information, product expertise, and application know-how to customers and to the sales network.
  • Support sales team within region through site and customer visits and working with the technical team to solve technical issues
  • Investigate billing issues, process credits and re-bills
2

Responsibilities For Regional Support RX Tech Certified Resume

  • Provide up-front sales support, as needed, during the project quotation and preparation phase to ensure specification compliance from an execution standpoint
  • Provide remote support to customers, resellers and company field service personnel on products and applications
  • Ownership of escalated issues until solution is provided. Communicate any escalations promptly to the Customer Support management team
  • Participates with other business areas to coordinate support activities and to achieve customer satisfaction
  • Support company’s safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free of debris and safety hazards
  • Ensure the Sales professionals Develop and Maintain customer sales forecasts and achieve customer territory sales plan for Spare Parts, Maintenance Repair and Overhaul (MRO) and Strategic Long Term Agreements (LTAs)
  • Support proposal activities and negotiations to successful closure
  • Understand marketplace and competition
3

Responsibilities For Regional Support Coordinator Resume

  • Manages Regional Front Office and Back Office Trainers
  • Train/coach Lead Dental Assistants on inventory control, product selection, material usage etc./meet with as needs arise
  • Expedite solutions for any supply problems/issues/ back orders/ shortages, make recommendations on alternative products for all supply vendors
  • Manages performance issues as needed, and completes timely performance reviews on each team member as required
  • Manages training schedules for the region and ensures proper coordination of new hire orientations, front and back office classes as well as clinical classes for doctors, hygienists and Dental Assistants
  • Acts as main contact for assigned region for all support related issues; and conduit to Support office in Irvine, CA
  • Consult with offices on needed items to maintain office appearance and standards- schedule routine maintenance touch up paint, light bulbs replaced, etc
4

Responsibilities For Regional Support Specialist Resume

  • Coordinates and communicates regional meetings and monthly manager meetings to ensure location is secured and any specific details are taken care of, such as proper set up, Polycom, and any other technical requirements needed for each meeting
  • Maintains an appropriate professional appearance and demeanor in accordance with Company policies
  • Partners with Regional Partner on special projects as assigned
  • Hire and train highly qualified staff to handle customer inquiries and meet Elekta’s support objectives
  • Pro-actively generate product labeling to notify customers of important service issues, changes to Elekta’s service policies, or new service products available
  • Debugs application programs and controllers
  • Interacts and visits with customers, as required, to support the development of application software
  • Provides first level support for regional team members and customers, escalating to Customer Support Team and Product Development competence centers as needed for additional support
5

Responsibilities For Regional Support Engineer Resume

  • Presents products at technical meetings and seminars
  • Provides technical support in the field
  • Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to help develop product definitions responsive to customer needs and market opportunities
  • Provides support across all business unit flows
  • Work collaboratively with your team to set and then deliver upon SMART objectives to support the continual development of the team
  • Act as Business Escalation point for the responsible FAE team
  • Ensure all Services delivered are carried out in line with customer and Cobham Wireless Health and Safety policy
  • Develop and drive appropriate policies and procedures to deliver service excellence
6

Responsibilities For Regional Support Technician Resume

  • Ensure the all teams are trained and developed in line with business expectations
  • Analyse the incident and when required, coordinate onsite resources or escalate to Headquarters to resolve the issue
  • Providing expert and high level technical support and knowledge to the onsite Siemens Engineers and Application Specialist during installations, maintenance or breakdowns
  • Further enhancing your technical knowledge and skills by participating in customer projects (new or upgrades), remotely or onsite (as required). Reviewing product upgrades through information from Headquarters, group workshops or attending training courses
  • Coordinate the action plan and provide timely updates to customer/SAP management on critical situations during local office hours as per the project communication/governance plan
  • Travel to customer site to manage the situation better, if needed
  • Project management activities for support delivery
  • Coordinate with SDM/support team to ensure the delivery of support services from the regional team
7

Responsibilities For Full-stack Developer Regional Support Apply by Resume

  • Manage up to 10 customer support engagements
  • Align with SDM on the project governance model and be the regional representative in the governance model
  • Ensure Quality of Support delivery as well as OSS messages with clear action plans defined for critical issues
  • Prepare placement and host family change files for final Compliance review
  • Track placements, changes, and payments in Excel
  • Follow up with local coordinators and field staff to obtain compliant paperwork
  • Promptly update databases when placements change
8

Responsibilities For Regional Support Specialist, CT Applications Resume

  • Work with assigned Regional Directors to help organize caseloads
  • Assist coordinators and host families with the PAX Hub system
  • Act as back-up for travel request coordinator when needed
  • Conduct outreach to prospective host families, schools, LCs as needed
  • Support sales team within region through site and customer visits were required and liaising with the technical team to develop best technical solution for customer
  • Carry out planned/ unplanned maintenance as required including PMI visits and customer breakdowns
  • Provide detailed reports from site visits back to operations team to record progress and recommend future improvements
9

Responsibilities For Regional Support Leader Resume

  • Manage own workload to ensure most efficient use of time
  • Ensure sufficient technical support for sales team within region particularly through site appraisals and customer meetings with sales team as required
  • Adhere to HR and H&S policies
  • Be the primary point of contact between the regional service centers and Milwaukee operations for all aftermarket part order fulfillment requests
  • Communicate and perform part expedite requests through supply chain and operations to meet customer order delivery expectations
10

Responsibilities For Regional Support Technician Associate Resume

  • Build intercompany relationships while processing incoming inquires, sales orders, transport orders, and claims through daily interaction with regional and Milwaukee contacts
  • Participate in the on-call rotation to provide customers 24/7 support
  • Gain exposure to regional quote and sales processes and assist regional support manager objectives
  • Able to critically think and seek out guidance from others to support the customer
  • Primary liaison with the Regional Toll Manager, acts as the one point of contact, and is responsible for resolution of
  • Understands dynamics of operations
  • Work and encourage employees at the facility to strive to achieve key metrics
  • Works with the Regional Toll Office on a weekly reconciliation of hours worked versus billable hours
  • Works hand in hand with the Human Resources Generalist on Employee Performance Documentations (EPD’s)

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