Payroll Operations Resume Sample

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Claire Kunze
781 Mohr Stream,  Houston, TX
+1 (555) 823 0926

Work Experience

Payroll Operations Manager
11/2017 - PRESENT
Dallas, TX
  • Devise the Americas payroll strategy, including organization structure, determining and flexing the delivery model to keep pace with the growth of the firm
  • Oversee the various audits, such as employment tax audits and internal audits and ensure SOX compliance
  • Develop and manage to operational metrics that indicate operational optimization and are within the vendor’s SLAs
  • Develop a strong team that can manage operational risk, deliver customer service and manage the vendor relationships to deliver payroll effectively across the region
  • Managing and mentoring a team of 2 Payroll Officers
  • Lead and manage the fortnightly and monthly payroll process for 2000 employees across Australia & New Zealand, ensuring all activities are accurate and compliant
  • Proficient utilization of the company's Kronos system
  • Improve, implement and maintain standard operating procedure which promote operational excellence and efficiencies
  • Ensuring that payments runs are completed effectively and efficiently
Supervisor, Payroll Operations
03/2011 - 08/2017
Chicago, IL
  • Maintain and improve upon current accounting infrastructure, process efficiency and documentation to scale with business growth, including documentation of policies and procedures for SOX
  • Review payroll information for accuracy and completion prior to payment. Ensure all applicable returns are filed in a timely manner
  • Review accounts payable and other expense transactions for accuracy prior to payment
  • Responsibility for credit card program
  • Assist in the month-end closing and financial reporting process, with responsibility for expense accruals, the review of sales and commissions, and certain accounts analyses and reconciliations
  • Enhance system controls to ensure data integrity
  • Use excellent verbal and written communication skills to work with internal stakeholders and external stakeholders, including external and internal auditors
  • Lead and direct work of accountants and other staff
Payroll Operations Internship
03/2007 - 09/2010
New York, NY
  • Ensuring the privacy and security of all employee information
  • Coordinate new starters and terminations
  • Oversee Superannuation, Payroll Tax, PAYG, and Workers Compensation payments
  • Interpret all relevant industry awards, regulations and legislation
  • Month end responsibilities and associated reporting
  • Liaising with sites for all queries
  • Guiding these two direct reports through staff development, training, and appraisal procedures
  • Support not only the existing payroll team but also the wider business in adapting to the improvement in existing processes


Evangel University
2002 - 2007
Bachelor's Degree in Business

Professional Skills

  • Excellent analytical, team building and interpersonal skills
  • Detail orientated individual with strong problem solving skills
  • Strong PC skills (Microsoft – Project, Excel, Power Point, Word)
  • Technical skills including creating/maintaining spreadsheets, learning new systems, and interacting with various databases
  • Interest in implementing feedback and dedicated to the improvement of your skills and work
  • Experience in payroll, accounting, finance or relevant professional experience
  • Prior payroll tax filing experience

How to write Payroll Operations Resume

Payroll Operations role is responsible for payroll, compensation, microsoft, organization, analytical, excel, finance, credit, training, integration.
To write great resume for payroll operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Payroll Operations Resume

The section contact information is important in your payroll operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Payroll Operations Resume

The section work experience is an essential part of your payroll operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payroll operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payroll operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Payroll Operations resume experience can include:

  • Strong PC skills. Proficient in use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook. Experience with Access would be beneficial
  • Strong Excel skills (experience with vlookups, pivot tables, advanced formulas)
  • Excellent collaboration and written and verbal communication skills, including extensive experience meeting and presenting to senior executives
  • Shows leadership in adopting policies/procedure changes and effectively communicating them to the staff
  • Experience in payroll processing, accounts payable or other related experience required
  • Effectively present ideas, facilitate group decision making process or negotiate with internal and/or external customers

Education on a Payroll Operations Resume

Make sure to make education a priority on your payroll operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payroll operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Payroll Operations Resume

When listing skills on your payroll operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical payroll operations skills:

  • Excellent judgment, decision-making, delegating and communication skills
  • Able to work effectively in a fast-paced environment, adapt well to changing priorities to meet deadlines, and work on various initiatives concurrently
  • Strong PC skills, including Microsoft Word and advanced Microsoft Excel required
  • Strong analytical skills with a focus on quality assurance and controls
  • Excellent people management skills in relation to motivation, development and delivery
  • Critical thinking skills needed to investigate and resolve issues

List of Typical Experience For a Payroll Operations Resume


Experience For Payroll Operations Manager Resume

  • Strong process/systems orientation, driving continuous improvement initiatives
  • Multi-state, large employer payroll experience required
  • Day to day management of Payroll, first point of contact for issues/escalations; gives priority to escalated issues
  • Build and maintain effective partnerships across Human Capital organization and LPL management
  • Build strong relationships with business partners (HR, Finance, etc.)
  • Responsible for Disaster Recovery Planning (DRP) including testing and documenting, in addition to maintaining the Business Continuity Plan
  • Ensure accurate payroll records by means of reporting and internal balancing/auditing procedures to reduce the possibility of company liability
  • Communicate with payroll vendor for the purpose of ensuring accurate processing of payroll

Experience For Payroll Operations Specialist Resume

  • Attend weekly payroll calls to discuss payrolls being processed, successes and areas of opportunity
  • Perform registrations of tax withholding accounts and ensures compliance with state tax laws
  • Maintain proper administration of all Earning, Deduction, and Special Accumulator Codes
  • Verify the labor dollars, company paid taxes and insurances to ensure accurate financial statement reporting of payroll data; requests tax payments
  • Approves payroll pre-check reporting and maintains the weekly notice of change direct deposit report
  • Provide Support as related to payroll with all internal client groups such as Accounting, Finance, Compensation, Benefits, HRIS and the Human Resources Team
  • Resolve all issues and evaluate procedures and processes to identify opportunities to improve service moving forward

Experience For Supervisor, Payroll Operations Resume

  • Stay abreast of and respond to legislative changes impacting payroll
  • Determines and sets up employees’ tax obligations depending on work, home or engagement locations
  • Supports the EMEA Payroll Manager in providing guidance, leadership and support to the payroll department
  • As backup to the AP Supplier Maintenance Desk, verify Tax ID Numbers with IRS for new supplier’s and fundraiser payments
  • Monitor salary increases for retroactive payments and perform the calculation
  • Brings to the attention of the department any unusual problems with regard to the preparation of paychecks
  • Collaborate with vendors, Accounting, HR, timekeeping and other functions to ensure a successful transition of the payroll systems and the migration to common work processes

Experience For Payroll Operations Lead Resume

  • Manage all ExPatriot/InPatriot Payroll Processing in conjunction with vendor
  • Creates payroll processes and controls for 401(k) plan administration
  • Administers Time Management and takes ownership of the maintenance of Holiday rules set up, Users setup, troubleshoot issues with access
  • Completes monthly summary of union dues and ensures union dues are calculated correctly
  • Mergers & Acquisitions lead and due diligence where needed

Experience For Manager of Payroll Operations Resume

  • Identification of process improvement opportunities and relay those entire Payroll Team
  • Document all process improvement opportunities so they can be successfully changed
  • Contribute to the department’s health and success beyond daily roles and responsibilities through participation in a departmental Action Team, or by making a structured individual contribution
  • Make sure external vendors are properly managed per the firm’s TPO requirements and delivering per the agreed SLAs
  • Complete the daily control of work within relevant area, support the Operations Lead in monitoring SLA’s and proactively take action – manage the daily BAU work coordination
  • Participate in team members’ performance reviews and mid-term/year-end evaluations

Experience For Global Payroll Operations Director Resume

  • Respond promptly to customer queries and reaches satisfactory resolutions (proactive, anticipate customer expectations)
  • Provide advice and guidance to HR on pay and tax issues
  • Liaise with HR on staff appointments, terminations, remuneration, conditions of service and other relevant matters
  • Communicate payroll related information and update HR and staff
  • Monitor vendor service quality and take action to improve as required (maintain 100% accuracy)
  • Thorough knowledge of Microsoft products, specifically MS Excel and MS Word
  • Track down the true root cause of issues and take action to correct the errors
  • Works together with the EMEA Payroll Manager in recruiting internally and externally highly qualified delivery team members and high potential young graduates taking the high level of language mix requirement into account
  • Provides coaching and best business conduct guidance to team members

Experience For Director, Global Payroll Operations Resume

  • Supports the EMEA Payroll Manager in managing attrition and low performance program
  • Determine and set up employees’ tax obligations dependent on work, home and/or engagement locations
  • Monitors / supervises the end-to-end payroll operational tasks to ensure that they are on-time and in accordance with numerous controls under intense time-pressured deadlines to deliver accurate paycheck results
  • Monitors / supervises the execution of regular and off-cycle payroll processing, which includes pre-and-post-payroll auditing & reconciliations, resolution of errors, and triggering downstream interface processing
  • Works closely with the Payroll Time SME to ensure proper transfer into SAP time for evaluation
  • Reviews all captured time transactions for reasonableness and conformity with ABB guidelines
  • Monitors the day to day ancillary services inbound and outbound activities including ADP Wage Garnishment Services, ADP Wage Payment Services, ADP Print Services, and ADP Tax Services (ensuring that they are properly performing as designed)

Experience For Payroll Operations Supervisor Resume

  • Manages Payroll Operations team completion of ACH reversals and rejections, check voids, stop payments, reversals and replacements, and resolution of stale-dated items; this person also coordinates any special requests and changes to the normal schedules
  • Monitors and supervises the proper execution of garnishments and levies within legislative guidelines, and also validates the interpretation files and monitors the interface execution
  • Oversees the analysis and controls of the operations team, ensuring that all employee earnings and deductions are within ABB guidelines and are made in compliance with payroll tax and legal requirements (as well as within ABB Group internal policies)
  • Dynamic leader with demonstrated experience leading large teams and meeting expectations of multiple stakeholder groups
  • Advanced knowledge of and experience with accounting principles and concepts and financial analysis
  • A solid understanding of internal control concepts and the implementation of internal control systems in a complex business environment

Experience For Payroll Operations Business Analyst Resume

  • Processing timesheets, as well as researching and resolving pay issues
  • Maintaining the ADP payroll system ensuring it meets the company’s needs
  • Provide insight for strategy development, Service Partner Agreement’s (SPA’s), Key Performance Indicators (KPI’s) and department goals and ensures that the payroll team members deliver the most effective performance to achieve those targets
  • Developing and implementing process improvements to automate the time entry process
  • Receiving and distributing payroll mail in a secure manner
  • Ensuring all employees are paid accurately and in a timely manner

Experience For Payroll Operations Accountant Resume

  • Responsible for maintaining accurate payrolls and complying with established guidelines
  • Support tasks for banking processes e.g., reporting and data entry
  • Provides oversight and training to the payroll team members
  • Manages the process of completing the biweekly payroll
  • Oversee the payment processing of payroll deductions and complies with audit requests

List of Typical Skills For a Payroll Operations Resume


Skills For Payroll Operations Manager Resume

  • Experience in a shared service environment and solid understanding of HR cycles
  • Detail oriented with expertise in written, verbal communication, and presentation skills
  • Prior experience with Success Factors, Kronos/ADP Enterprise or eTime, ADP EV5 HR, SAP Payroll or Peoplesoft
  • Exceptional interpersonal skills in order to interface with all levels of managements, employees, attorneys, etc
  • Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the
  • Administering Global HR Operations functions and providing excellent customer service for the Disney Worldwide Shared Services client group
  • Ensuring proper Audits, validations, and corrections are performed by Operations team
  • Experience in designing, implementing and reviewing internal controls aimed at reducing operational risk
  • Assist in new program/acquisition integrations, set up meetings, onboarding, system configuration, training, testing, data validation, Union and SCA rules, etc

Skills For Payroll Operations Specialist Resume

  • Flexible multi-tasking, handles short-term deadlines & conflicting priorities
  • Experience analyzing business requirements, developing test plans and issue/discrepancy resolution
  • Experience working with case management systems for governance and issue tracking
  • Extensive experience processing income withholding orders and wage assignments
  • Experience processing California payroll, including time and attendance
  • Maturity and experience of handling complex and challenging situations
  • Extensive knowledge of short, medium and long-term planning processes – proven record of working within this environment
  • Combined experience in payroll processing, payroll taxes and payroll accounting related functions
  • Good understanding of US payroll tax including federal, state, and local laws and regulations

Skills For Supervisor, Payroll Operations Resume

  • High comfort level with ambiguity and changing priorities; ability to multi-task daily based on fast paced business and
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm and leadership
  • Experience with Workday HR/Payroll/Time Reporting/Absence Management
  • Experience in direct customer or client-facing roles
  • Proficient in a variety of software programs, including Microsoft Word, excellent Excel

Skills For Payroll Operations Lead Resume

  • Strong attention to detail and loves working with customers
  • Solid understanding of pay rules and the ability to learn new programs and pay applications
  • Recent payroll processing experience in a global and multi-state environment
  • Experience in translating functional payroll requirements into appropriate design documentation and system specification development
  • Experience processing payroll for over 7,500 employees
  • Experience with payroll in dealing with multiple legal entities
  • Demonstrated working knowledge of payroll and its applications and the payroll industry
  • Experience using Peoplesoft and or SAP highly desired

Skills For Manager of Payroll Operations Resume

  • Experience in quality initiatives (value stream mapping, Pareto analysis, Six Sigma, etc)
  • Proven success at driving process and procedural change initiatives– from conception to implementation
  • Experience of handling upset customers
  • Payroll, accounting or human resource experience required
  • Hands-on payroll experience with multi-state and multi-company payroll required, including Time and Attendance Management

Skills For Global Payroll Operations Director Resume

  • Experience utilizing Report Writer tools to create ad hoc reports
  • Strong working knowledge of multistate payroll taxation and regulations
  • Experience with stock transactions including Options, RSUs, and ESPP
  • Validate and enter new customer payroll history into the Square Payroll system
  • A valid U.S. driver’s license
  • Strong sense of urgency with the ability to multi-task, take initiative and follow through

Skills For Director, Global Payroll Operations Resume

  • Experience of divestiture and separation process
  • Experience with ADP payroll platforms
  • Experience with CloudPay payroll platforms
  • Able to work in a fast paced, fast-growth, high-energy environment and deal with multiple high priority activities concurrently
  • Extensive experience with an in-house payroll production, in a multi-state and multi-company environment with 1,500 employees or more
  • Kronos Time and Labor experience

Skills For Payroll Operations Supervisor Resume

  • Experience with multi-state and multi-local payroll
  • Experience in a progressive payroll role
  • Experience with an in-house payroll production, in a multi-state and multi-company environment with 7,500 employees or more
  • Multi-state payroll tax regulations and administration experience
  • Fair Labor Standards Act (FLSA) standards experience
  • Resourcing planning - deploying people, process and technology to maximise results
  • Evaluating and Implementing/or rejecting proposed operational change
  • Working knowledge and understanding of GAAP and global accounting principles

Skills For Payroll Operations Business Analyst Resume

  • Ensuring all federal, state and international payroll regulations are properly maintained
  • Safeguarding company assets through the timely and secured tracking of payroll checks, including storage, research, and delivery to business partners
  • Receiving and distrusting payroll mail in a secure manner
  • Processing uploads and running off-cycle checks in SAP
  • Assisting in the process for return payroll checks
  • Analyze business processes, making changes as necessary to increase efficiencies, adhering to existing SOX processing maps and requirements
  • Supervise, train, and develop team of 2 including performance management, coaching, hiring, and employee relations; establish a collaborative team environment

Skills For Payroll Operations Accountant Resume

  • Serves as a point of contact for identifying and resolving payroll processing issues
  • Compliance auditing & reporting
  • Conducting custom reporting solutions
  • Aptitude for data processing using on-line systems
  • Provide functional support for software and systems as required, including testing and sign-off
  • Manage year-end tax reporting, including W2s and W2-Cs; work with vendor to ensure all imputed income is captured and appropriately reported

List of Typical Responsibilities For a Payroll Operations Resume


Responsibilities For Payroll Operations Manager Resume

  • Effective management skills and ability to direct, coach, motivate, develop and supervise staff
  • Management experience with the ability to develop, mentor and build a strong team
  • Min. 2 years of prior experience in the HR field
  • Prior experience in a Shared Services Center environment
  • Work with vendors on ensuring payroll operations are effective, address issues, continually push for and identify process improvements
  • Self-directed including the ability to work independently, set priorities and maintain complete confidentiality
  • Previous experience in a customer service center environment

Responsibilities For Payroll Operations Specialist Resume

  • Experience in payroll
  • Hands-on experience with UltiPro and familiarity of Great Plains
  • Tracking of an outstanding tax items, including amendments, penalties and maintenance of new jurisdictions
  • Submitting the orders of employee’ payments; preparing fund transfer files
  • Reporting and Quarterly adjustments for Expatriate and Shadow Payroll

Responsibilities For Supervisor, Payroll Operations Resume

  • Ensure accurate processing of terminations and filing of paperwork
  • Proficiency using HR/Payroll Systems for input, processing and reconciliation/audit
  • Assist payroll manager with resourcing during staff absence
  • Responsible for the processing of all types of payments and deductions including overtime, grossed-up adjustments, taxsaver schemes, incentives, etc
  • Manage the processing of payroll ensuring biweekly and weekly payrolls are completed in an accurate and timely manner
  • Relate to merchant onboarding issues and find pragmatic solutions to improve the onboarding process
  • Supervise the corporate payroll function and team, providing leadership and oversight to the function as follows

Responsibilities For Payroll Operations Lead Resume

  • Other tasks to support payroll processing cycle as needed
  • Schedule resources to ensure full coverage for team throughout Payroll processing window
  • Assist in testing and implementation of People Soft periodic tax updates with the information technology HRMS team
  • Work with payroll leaders to schedule team and individual training to ensure associates are prepared to leverage systems to their maximum potential
  • Supervise payroll staff to ensure accurate and timely payroll processing
  • Identify system issues relating to time received and processed
  • Ensure proper governmental reporting and regulatory compliance
  • Manages information by providing information systems and data management for department operations and performance improvement

Responsibilities For Manager of Payroll Operations Resume

  • Manage Payroll Operations to ensure proper controls are in place for timely and accurate processing of payroll
  • Oversee multi-state, multi-company biweekly payroll processing for; manage time and attendance management system
  • Streamline and revise payroll procedures; recommend and implement changes leading to best practices and provide solutions to Director of Human Resources
  • Coordinate tax set up and filing of remote office locations in various states and localities
  • Work with HRIS Team on Focal Review process (two phases pertaining to Payroll interface/loads) document process and audits
  • Ad-Hoc reporting requests from Tax, Workers Comp and Grants teams
  • Manage shutdown process, end to end for Payroll working with HRIS, field HR and management
  • Year End/W-2 work stream lead meetings for year-end payroll collection and processing of W-2

Responsibilities For Global Payroll Operations Director Resume

  • Integrating systems with third-party service vendors
  • Capability of working within a delivery methodology and project guidelines
  • In payroll and/or timekeeping
  • Working in a fast paced customer service related environment
  • Managing suppliers/vendors to deliver products and services
  • Flex hours as needed to support payroll processing
  • Comprehensive knowledge and understanding of payroll business concepts and processes, systems, laws and regulations
  • Collaborate with the Square Payroll team to identify improvements in customer on-boarding

Responsibilities For Director, Global Payroll Operations Resume

  • Ensure a high level of customer service when assisting customers
  • Contributes to building a positive team and work oriented environment
  • Manage the production team’s work schedule against daily, weekly and monthly deadlines in order to meet and maintain ADP production schedule
  • Address notifications of change to employees’ banking information for direct deposit from JP Morgan Chase and inform employees to make changes and request checks from ADP for rejected ACH
  • Build relationship skills through interaction with key customers at all levels

Responsibilities For Payroll Operations Supervisor Resume

  • Monitor and respond to the daily Termination Report for compliance in ‘quick pay’ States
  • Support debt collectors’ deductions
  • Builds Great Teams (detailed below)
  • Delivers Results (detailed below)
  • Works as a Partner (detailed below)

Responsibilities For Payroll Operations Business Analyst Resume

  • Acts as an Owner (detailed below)
  • Leads a team of 8+ people
  • Leads and supports the Payroll Operations Team
  • Assist with the month-end and year-end close processes
  • Perform monthly payment approvals
  • Collaborates with other administrative personnel and/or outside agencies (Tax authority, Charities Trust, National Statistics Office etc) for the purpose of implementing and maintaining services and/or programs in accordance with established payroll policies, practices, laws and/or regulatory guidelines
  • Prepares and reviews tax related payroll requests
  • Provide support and assistance on all Lawson and Kronos conversions and/or upgrades

Responsibilities For Payroll Operations Accountant Resume

  • Manages, develops and retains an engaged workforce
  • Reconciles payroll accounts to the General Ledger
  • Data entry of new hires and W-4, direct deposit, electronic pay statement forms into payroll system
  • Support eTIME issues/entry and distribute bi-weekly reminders to employees
  • Advanced experience with payroll processing, multi-state taxation requirements and equity transactions for large multi-national employee populations required using PeopleSoft payroll and time reporting applications
  • (Manages payroll payment process to ensure timely and accurate delivery of 1M pay statements annually to 32,000 employees with payments of $2.6B (U.S.) and $103 (CAD). Monitors / develops processes to ensure the payments are made compliantly meeting all internal control requirements and federal, state and/or local legislative requirements

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