Onsite Support Resume Sample
Myrtie Wolf
5376 Javier Plaza,
Boston,
MA
+1 (555) 602 0871
Work Experience
IT Onsite Support Specialist
05/2015
-
PRESENT
Boston, MA
- Installation of new PCs and laptops, including configuration and testing
- Hardware and system software replacements and upgrades on desktop and laptop PCs
- Installation of application software
- Prior to installation ensure that all hardware and software is EY tested and approved for use on EY systems
- Provide ad hoc services such as networking of meeting rooms, and configuring PCs and setting up rooms for projects and other special business needs
- Provide 2nd line support to PC users
- Where necessary escalate calls to other global support groups or to external service organisations, maintain responsibility for the call, and act as liaison between the user
- Monitor print devices for outages. Replace toners as delivered by HP. Create tickets and monitor for HP
Onsite Support
02/2012
-
04/2015
Phoenix, AZ
- Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
- Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor
- Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware)
- Assist with new hire processing (account requests, verification, basic equipment configuration)
- Perform basic software troubleshooting and hardware triage support
- Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings
- Handle minor administrative functions such as moving and delivering equipment to clients. Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc
- Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firmwide requests for software and documentation. Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues
Onsite Support Technician
07/2007
-
01/2012
Los Angeles, CA
- Coordinate mass distributions, including on-site software duplication and documentation reproduction
- Make recommendations to management regarding update and maintenance processes
- Approximately 0-2 years of experience in technology support with working knowledge of a functional specialty
- Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
- Operate as "remote hands" for other IT functions, such as Telecommunications and Hosting
- Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
- Flexibility to travel when needed to our Roseville office
- Deliver technology training to EY new hires in a one-on-one environment
Education
York University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Training skills and experience for new employee
- Excellent research, analytical, and problem-solving skills
- Strong Leadership and process oriented skills to help guide Onsite team’s direction
- Good writing and verbal English skills
- Knowledge of and experience troubleshooting/supporting Windows platform 7 &10 (32bit & 64bit)/O365/OneDrive/Exchange 2016/SharePoint Online
- Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM)Console
- Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity
How to write Onsite Support Resume
Onsite Support role is responsible for training, research, mainframe, database, security, wireless, telephony, telecom, travel, mechanical.
To write great resume for onsite support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Onsite Support Resume
The section contact information is important in your onsite support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Onsite Support Resume
The section work experience is an essential part of your onsite support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous onsite support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular onsite support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Onsite Support resume experience can include:
- Strong skills for remote setup/access using any internet service provider/carrier and any type of home/hotel configurations
- Demonstrated ability to prioritize incidents, and communicate those priorities to end users as necessary
- Customer service/relations skills
- Troubleshoot any hardware/software related issues and skills to research and correct problems
- Communicate effectively and diplomatically with internal and external customers both orally and in writing
- Fresh graduate or 2-3 years work experience in web developer background with experience in SharePoint & Power BI
Education on an Onsite Support Resume
Make sure to make education a priority on your onsite support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your onsite support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Onsite Support Resume
When listing skills on your onsite support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical onsite support skills:
- Good troubleshooting experience
- ITIL skills or certification
- At least one year operating systems support work experience and end-user device support troubleshooting
- Proven track record working on large, multi-person software systems
- Good knowledge of Oracle DB (DBA level is not required) - ability to read and analyze AWR files and performance/partitioning aspects
- Operating systems support work experience
List of Typical Experience For an Onsite Support Resume
1
Experience For IT Onsite Support Specialist Resume
- Experience with supporting desktop technologies and applications (eg, SCCM, MS Office, smartphones)
- Experience in end-user technology support in a professional organisation
- Experienced with ITSM tools
- Assisting in organizing a training as on need basis
- Reporting to managers and stakeholders on a daily/weekly basis on current and upcoming projects and events
- Training on new features and functions on operational directives
- Ongoing support for product maintenance and operations
- Be consultative and proactive - informing users of available technologies to assist in their working day and leading demo sessions as appropriate
2
Experience For Onsite Support Engineer Resume
- Provide on-site hardware and software support (including deployments, installation, configuration, and testing)
- Present virtual training sessions using Skype on a range of relevant apps/technologies
- Helps to manage the Service Now queue “ BT Conferencing Service Desk & BT Conferencing Tier 2 “
- Ensure that video conferences are connected to all remote locations, with clear sound & picture, escalating any issue to conferencing HD when necessary
- Recognize and Highlighting incident and trends which hampers team’s productivity
- Assist with and resolve incidents associated with firm-standard, end-user software and hardware, including mobile/hand-held technologies
- Assist with all aspects of local office asset provision and de-provision processing
3
Experience For Onsite Support Technician Resume
- Liaison with Telephony and Infrastructure, operating as "remote hands" in the local office
- Flexibility to travel to local and/or national Firm-sponsored meetings and events, surrounding EY offices, or off-site engagement locations as needed
- Deliver technology training to EY employees in group or one-on-one environments
- Maintain KPI and other performance benchmarking requirements
- Performs staging of PCs
- Assists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Lync System
- Organizes and schedules UseIT training in his/her location to match KPO requirements
4
Experience For Onsite Support Senior Technician Resume
- Supervise suppliers to perform maintenance, IMAC of IT equipment: PACS, UPS, PBX, Printers, Cabling system, etc
- Create and maintain conference meeting schedule, and be prepared to support meetings listed in that schedule
- Provide onsite conferencing support for VIP video calls
- Assist with all IT tasks related to office moves, build outs, and relocations
- Perform asset management responsibilities and activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned by supervisor, and in accordance with Firm policy and IT Services processes
- Maintain a thorough understanding of IT Services’ organization and service offerings to identify how to best address end user technology needs and incidents
5
Experience For IT Onsite Support Tech Resume
- Experience of handling tickets on a Ticket Management tool and Asset Management Systems such as BMC Remedy / HP IT Service Manager / Service Now
- Comfort level presenting to audiences, both small and large
- Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues
- Provide 2nd line on-site support to PC users
- Asset Management – Perform regular stock checks and follow IMAC procedures for movement and allocation of stock
- Manage local stocks of PCs and peripherals
- Ensure advanced planning procedures (IMAC’s) are created, followed-up and completed for any new print devices added, or for changes to multiple print devices
- Event Support for firm functions/meetings
6
Experience For Onsite Support Services Resume
- Flexibility to travel when needed between offices or provide remote cover for additional offices when requested and to be available for out of hours outage work if required
- SPOC for all conferencing queries in HQ
- To provide support for Executive Onsite support for Conferencing
- Flexibility to travel local or domestic when needed
- Assist with provisioning and de-provisioning processes, which includes setting up of hardware/software for new hires, and receiving hardware from separating employees
- Perform asset management activities (procurement, inventory, tracking, distribution, packing and receiving boxes, etc.) in accordance with firm policy and IT Service processes
- Prioritize and escalate issues when appropriate
- Meeting Scheduling, Setup and Productions
- Provide support for troubleshooting of the devices
7
Experience For Lead Helpdesk / Onsite Support Analyst Resume
- Responsible for 78 video room in the HQ
- Identify, isolate and resolve IT problems / requests
- Use helpdesk management tools to log/monitor/close client problems/requests
- Familiarity with Microsoft Certificate Services and E-mail Encryption
- The follow-up and support of the PC Park and mobile telephony
- This role does not have supervision responsibilities
- Technical certification in Cisco(CCNA/CCIP), Avaya or Call center operation, compTIA or related
- Provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity
- Troubleshoot hardware and software issues and document resolution with support as needed
8
Experience For Level Onsite Support Engineer Resume
- Repair or replace defective equipment with support as needed
- Install, configure, and update end-user desktop and laptop software with support as needed
- Use knowledge transfer forums to identify and resolve problems
- Contribute to all phases of desktop support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues
- Perform desktop hardware moves, adds and changes for end users
- Provides second-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
9
Experience For Lead Helpdsk / Onsite Support Analyst Resume
- Logs relevant incident/service request details per help desk procedures
- Ensures tickets are updated at all times until issues are resolved
- Conducts customer satisfaction callbacks/surveys
- Complies with HSE and IT policies
- Liaises with customer, other SLB IT support groups and 3rd party providers when necessary
- Gateway to other senior technical resources at RSA facilities,
10
Experience For IT Onsite Support Specialist, Associate Resume
- Audio/Web Conference Meetings
- Video Conference Meetings
- OT is worked as necessary
- Maintains Global Asset Management database with all the required updates related to the hardware he responsible for
- Performs IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support
- Participate actively in IT team and follow up closely on the objectives & KPO
- Troubleshoots and resolves PC incidents and/or VIP requests
- Liaises with 3rd party suppliers for hardware repair
List of Typical Skills For an Onsite Support Resume
1
Skills For IT Onsite Support Specialist Resume
- Experience with end-user device support and troubleshooting
- Experience supporting Personal Computers, Laptops and peripheral hardware in large network environment
- Experience with supporting desktop technologies and applications (eg, SCCM, Lotus Notes, MS Office, Blackberries)
- Experience of working in large scale environment
- Optional: experience in consulting application support such as SAP systems
2
Skills For Onsite Support Engineer Resume
- Technical experience desktop support or system administrator role
- Recent experience with hands-on Desktop Support and System Adminstration
- Strong knowledge of Red Hat Linux
- Good English to communicate internally with the rest of the organization
- Office support, call center or phone support work experience
3
Skills For Onsite Support Technician Resume
- Providing frontline customer support, including hardware and software troubleshooting and diagnosis
- Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required
- Escalating issues as needed while partnering with L2.5/L3 SMEs to communicate resolutions to Onsite team
- Mentoring and couching junior members of the team
- Willing to relocate to Springfield, MO or surrounding area
- Upgrading and troubleshooting hardware, software and mobile technology solutions
- Installing and configuring PC’s and peripherals on request
- Maintaining and improving the customer service and availability
4
Skills For Onsite Support Senior Technician Resume
- Providing onsite support during EY events
- Juggling customer and product issues with a genuine sense of urgency and professionalism
- Resolving issues - things happen and we are here to fix them and educate all end users
- Willing to work overtime or irregular hours as needed, and allowed by local regulations
- Understanding of Microsoft Systems Centre Configuration Manager
- Providing 2nd line IT support for all our internal departments in Belgium
- Providing trainings / demo’s when needed
5
Skills For IT Onsite Support Tech Resume
- Positive attitude and enjoy meeting people and building relationship with customers
- Basic understanding of LAN technologies and protocols including TCPIP, Wireless, 802.1x
- Knowledge of bug tracking/defect management systems
- Have a passion about customer service and a commitment to exceeding expectations
- Advanced Hardware and software troubleshooting
- Experienc in the Banking industry is an advantage
6
Skills For Onsite Support Services Resume
- Sit and view computer monitors or other monitoring devices for a prolonged period
- Take a PSD and turn it into a working website
- Write a basic application in an object-oriented programming language like Ruby or Python or PHP
- Troubleshoot issues Windows/Apple computers and smart phones - including iPhone and Android
- Infrastructure monitoring and maintenance, diagnosis, management and independent incident resolution
- Self dependent handling of support tickets
7
Skills For Lead Helpdesk / Onsite Support Analyst Resume
- Incident-, problem- and change-management as well as local onsite problem resolution respecting agreed SLA
- Communicates with customer regarding incident progress
- Completes GET IT training for OnSite Support Analysts
- Available for assistance after regular working hours
- Python Scripting is required
- Knowledge of large scale software system support
- Isolate and diagnose problems
- Knowledge of SQL and databases are desired
8
Skills For Level Onsite Support Engineer Resume
- Communicate technical concepts in layman’s terms
- Communicate with other support groups and vendors to provide seamless support to customers
- Desire to solve problems
- Proper balance between a sense of urgency and the ability to keep your cool
- Knowledge of the concepts and policy controls of Active Directory
- Primary / go-to contact to help with projects (identify, analyze, troubleshoot, resolve, document)
9
Skills For Lead Helpdsk / Onsite Support Analyst Resume
- Knowledge of the following: Routing and switching within a Cisco infrastructure, Ethernet, VLAN’s, SNMP, TCP/IP and ISDN with any experience of OSPF considered an advantage
- Channels requests for help to the appropriate functions for resolution, monitors resolution activity and informs clients of progress
- Works with Infrastructure or Distributed Services team to deploy upgrades to customers LANs, WANs and wireless networks
- Has authority to manage small, low risks IT projects at location
- Ensures process consistency through calls, group meetings and workshops
- Listens, understands, and interprets Client requirements to propose solutions, which enable the business to be more efficient
- Familiar with HP laptops/desktops, HP printers and MFP’s, air cards, mifi’s, and a variety of mobile handheld devices including Blackberries, iPhones and various Smartphones using tethering and mobile hotspot technology
10
Skills For IT Onsite Support Specialist, Associate Resume
- Experience with an IT related discipline
- Multitask, follow-through, assume responsibility and use good judgment
- Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives
- Microsoft Office and Outlook experience
- Communicate in English Experience
- Experience in Infrastructure support network
- Good knowledge about Microsoft collaboration tools Lync, Outlook, Cowork, etc
- Good customer service oriented
- Familiar with Windows 7 and 8 Operating Systems
List of Typical Responsibilities For an Onsite Support Resume
1
Responsibilities For IT Onsite Support Specialist Resume
- Working knowledge of AV systems, video projectors and wireless microphone systems
- Working knowledge of HDMI, VGA, audio installation, cabling theories, Polycom HDX and RPX
- Assists with SCSI on IT security issues and virus elimination
- Assists local Server Team when server maintenance is required
- Works closely with Distributed Services, Systems, Network Support and Event Management teams
- Coordinates spare asset inventory
2
Responsibilities For Onsite Support Engineer Resume
- Assists local Network Team when network equipment maintenance is required
- Presents and educates IT solutions, methods, and tools to customer in order to increase their efficiency
- Active member in Area/Geomarket projects to accomplish common objectives
- Participate as one of the key person in IT Domain structure
- A dedicated single point of contact on-site,
- Specialized RSA product expertise on-site,
- Guidance on new releases
- End user support experince in different platforms
- Graduated from at least technical college (2 years) related with computer science
3
Responsibilities For Onsite Support Technician Resume
- Work in flexible hours depends on need
- Work with customers to troubleshoot and resolve complex network and product issues
- Provides HW Break & Fix support services to end users when hardware incidents need a
- Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment
- Provide VC support to executive in 10th & 11th Floor
- Assist executives with ad-hoc audio/web and videoconference needs
- Perform twice weekly checks for the video rooms based on 10th & 11th Floor
- Act as local contact for conference service issues for Zurich HQ associates
- Perform local checks for all videoconference room spaces at the Zurich HQ
4
Responsibilities For Onsite Support Senior Technician Resume
- Assist Clients and VNOC with certification of the devices in the HQ
- Assist VNOC to diagnose and repair equipment failures and test the devices
- Arrange return of defective equipment for repair to manufacturer
- Any Touch Panel related issue to be highlighted to AVI SPL team
- In case of any issue with an ongoing video call or during the setup time. EOSS to act promptly to find another room and communicate to the Conferencing helpdesk team
- A demonstrated ability to work independently with an appropriate work ethic. This includes being respectful, dependable, arriving constantly to office locations, and having the appropriate appearance for executive level engagement
5
Responsibilities For IT Onsite Support Tech Resume
- Appropriate communications skills for executive level engagement, including the ability to work in a corporate environment, collaborating directly with customers and service providers of all levels, either in person, over the phone or electronically
- Maintaining a professional appearance and providing a positive company image to our business clients
- Experience supporting Polycom videoconference equipment and other audio / visual equipment. Such as Polycom HDX, Group Series, and RPX systems, monitors, projectors, audio conference systems and video switching equipment
- Experience with the set-up of TVs, projector mounts, racks and other AV equipment and the installation of other AV equipment as directed by a manager, project manager or appropriate VNOC support
- Technical lead of a team of high-skilled engineers covering all service- and support-levels
6
Responsibilities For Onsite Support Services Resume
- At least one year office support, call center, or phone support work experience
- POS Server/workstation break/fix
- Able to be a team member
- Not limited to Operation Systems (Windows 7), Office 2010 and Office 365, Internet Explorer, SAP, VPN software, Microsoft Tools (Active Directory, Computer Management), PC-to-PC connectivity software, data compression tools, and a basic knowledge of DOS commands
- Diagnose and resolve client issues over the phone as well as face-to-face
7
Responsibilities For Lead Helpdesk / Onsite Support Analyst Resume
- CompTia A+ Certification and / or Microsoft Certifications
- CompTia A+ Certification, CompTia Security+ Certification, and / or Microsoft Certifications
- Have a web developer background
- Wireframe/layout a website or web application
- Add interactivity to a website with JavaScript (or jQuery)
8
Responsibilities For Level Onsite Support Engineer Resume
- Work comfortably with a version control system like Git
- Manage a domain’s DNS settings
- Deploy a website to a website host
- Accountable for level 3 technical support for a global UCC solution of more than 30,000 installed seats including but not limited to Cisco IPT, UC and VCS technology
- Take over full responsibility and ownership for the UCC solution
- Ensure that assigned infrastructure at client site is well configured and fully documented, properly installed, exhaustively tested and operational at all times
- Identify problems and errors prior to or immediately when they occur, resolve and log all such issues in a timely manner with the required level of detail
9
Responsibilities For Lead Helpdsk / Onsite Support Analyst Resume
- Strive to meet and exceed SLA at all times
- Engage and closely collaborate within other international teams spread throughout Europe
- Report, escalate and drive issues to 3rd party vendors if necessary
- Responsible for level 2 technical support for a global UCC solution of more than 30,000 installed seats including Cisco IPT, UC and VCS technology as well as ECO-Systems like Tiger, Kurmi, Prognosis and Telisca
- Project-support for extension and adaption of installed Cisco Converged Communication Solution
- Creation and update of documentations and reports
10
Responsibilities For IT Onsite Support Specialist, Associate Resume
- Collaboration with other providers to ensure seamless implementation of client requests
- Flexible proactive approach with a ‘can do’ attitude
- Knowledge of Windows/Apple based computers
- Maintain professionalism under stressful situations
- Support both hardware and software
- Installation and deployment
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