Payroll Support Resume Sample

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Loma Considine
4190 Sarai Hill,  Philadelphia,  PA
+1 (555) 388 1888

Work Experience

Payroll Support Specialist
10/2016 - PRESENT
Houston, TX
  • Maintain the web based ADP G/L system keeping it current with CSL’s financial needs
  • Internal/External customer service with field offices and associates to respond to questions regarding payroll issues. High phone and email volume
  • Work extended hours as needed in relation to department workload
  • Large volume in house payroll experience
  • Work comfortably with their peers
  • Demonstrated proficiency in office productivity software including Microsoft Word and Excel etc
  • Demonstrated proficiency in office productivity software including Microsoft Word and Excel etc.​
  • Graduate or last year student preferably in a field related to finance and accounting or economics
  • Very good analytical and numerical skills
Payroll Support Analyst
12/2012 - 09/2016
Detroit, MI
  • Basic knowledge in labor, tax and social security law
  • Knowledge of SAP / HCM and in PAISY beneficial
  • Reliable and systematic work
  • Pronounced Service mentality
  • Act as business owner’s advocate and become expert in company’s payroll, timekeeping and HRIS systems and identify system options to achieve better results
  • Valid Driver’s License with automobile insurance meeting company’s criteria
  • Follow an outlined process with the payroll vendor for submitting pay adjustments and time related data using payroll provider templates and following an agreed schedule
  • Run ad-hoc reports for internal and external parties as requested, such as HR Generalists, auditors or government agencies
  • Work with vendors in country [U.S. or Canada] on year end processing and special projects
Payroll Support Assistant
04/2009 - 07/2012
New York, NY
  • Set up and maintenance of all, Money Network solutions and iPay information into Lawson system
  • Preparation, balancing and mailing of weekly and semimonthly garnishment/child support payments
  • Verification of retail store new hire paperwork including federal and state withholding tax forms to Lawson system
  • Scanning/retrieving of payroll documents into imaging system on as needed basis
  • Assist with W-2 form reprints
  • Maintenance of HR master data and personnel files
  • Correspondence with authorities, social security institutions and health insurance companies
  • Common administrative tasks
  • Successfully completed commercial training


University of Pittsburgh at Bradford
2005 - 2009
Bachelor's Degree in Accounting

Professional Skills

  • Have excellent and proven organizational and problem-solving skills with the ability to take initiative and the lead when needed
  • Interpersonal skills and dedication to developing positive collaborative relationships with coworkers to effectively partner with all business contacts
  • Intermediate SAP skills as proven through business application
  • Intermediate MS Office skills as proven through business application
  • Strong interpersonal and communication skills with the ability to interact with all levels of employees
  • Strong interpersonal, organizational, oral and written communication skills required
  • Detail oriented, strong analytical skills, ability to detect inconsistencies in data, and ability to work with minimal supervision

How to write Payroll Support Resume

Payroll Support role is responsible for training, intermediate, finance, retail, credit, integration, auditing, security, compensation, payroll.
To write great resume for payroll support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Payroll Support Resume

The section contact information is important in your payroll support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Payroll Support Resume

The section work experience is an essential part of your payroll support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous payroll support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular payroll support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Payroll Support resume experience can include:

  • Communicate effectively with individuals/teams to ensure high quality and timely resolution of customer requests
  • Collaborate effectively with Subject Matter Expert (SME)'s in the organization for product support or knowledge transfer
  • Administration functions include filing, running reports, effective record keeping and communication
  • Ensure all approvals are received timely prior to processing and completing payroll
  • The ability to work independently, prioritizing and organizing the workload to meet constant deadlines
  • Experience with multi-state Payrolls larger than 3000 employees and both exempt and non-exempt employees, to include payroll reporting

Education on a Payroll Support Resume

Make sure to make education a priority on your payroll support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your payroll support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Payroll Support Resume

When listing skills on your payroll support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical payroll support skills:

  • Have experience providing excellent customer service and strong interpersonal skills
  • Strong computer skills and familiar with storing files on network drives
  • Strong multi-tasking and detail orientation skills
  • Any equivalent combination of experience and education which proves the applicant with the desired skills, knowledge and ability required to perform the work
  • Excellent IT skills, including advance Excel
  • Experience working with software delivery and support (experience with SaaS would be awesome!)

List of Typical Experience For a Payroll Support Resume


Experience For Payroll Support Specialist Resume

  • Possess intermediate to advanced Microsoft Office skills
  • Have experience with accounting, reconciliation, and general accounting procedures
  • Assist in special projects including, but not limited to government census completion, validation of earnings for compensation projects, W-2/T4-s auditing
  • Have experience in a busy, fast-paced office and the ability to handle multiple competing deadlinesand remain calm under pressure
  • Have experience handling sensitive and confidential information
  • Able to manage competing priorities and face into challenges under tight timeframes
  • Professional experience in product support
  • Works with the Payroll Specialist and TIS team to plan, organize, test, validate and implement system newly released enhancements or fixes
  • Payroll multisite experience

Experience For Payroll Support Analyst Resume

  • Strong knowledge of current payroll legislation
  • Analytical mindset with excellent accuracy and attention to detail
  • Experience of Nordic payrolls would a high desirable but not essential
  • Audit and resolve data issues prior to payroll run
  • Reviewing, transferring and verifying direct deposit files
  • Processing and transmitting third party reports and files

Experience For Payroll Support Partner Resume

  • Assisting the payroll operations team with a variety of administrative tasks
  • Sending ACH files to banks
  • Collate payroll data on a monthly basis. Assisting the payroll specialist with rectifying data deficiencies through stores not following correct procedure
  • Daily tasks including billing, funding verification, report requests and data verification
  • Participates in developing and maintaining documentation for payroll processes and provides support to others as necessary
  • In this role, the Payroll Support Specialist is responsible for requesting wire transfers and processing data transfers and reconciled appropriately
  • The Payroll Support Specialist is responsible for applying for and coordinating setup of new state Id’s (i.e. new EINs) where applicable

Experience For Associate Payroll Support Specialist Resume

  • Provide high quality internal and external customer service by researching and resolving problems within a 24-hour turnaround
  • Process new hires, leave of absence, and terminations according to state law
  • Process stop payment, reversal and update on line banking for positive pay
  • High level understanding of system and how they interface
  • Deal tactfully and courteously with the public and other staff when explaining the functions and policies in the Payroll Department

Experience For Client Manager / Payroll Support Resume

  • High level of excel, spreadsheet and reporting abilities (Power BI is an asset)
  • Work with benefits team for proper payroll reporting for leaves
  • Perform testing for Workday system upgrades
  • Proficiency with Lotus Notes, Microsoft Office Suite, including Word, Excel, PowerPoint, Access, Outlook as well as the Internet
  • Assist process semi-monthly payroll reporting
  • Payment processing of assigned vendors on a daily basis

Experience For Workday HCM / Payroll Support Analyst Resume

  • Research and resolve problems and/or questions relating to invoices with vendors and departments
  • Assist with the training of departments in Accounts Payable procedures
  • Assist with the month and year end closing process
  • Maintain personnel files and recordkeeping
  • Agile & adaptable with a ‘can-do’ attitude
  • Exposure to a high volume, and multi-task work environment required

Experience For Payroll Support Assistant Resume

  • Respond to inquiries within defined SLA’s
  • Maintain strict confidentiality of information handled
  • Motivated self-starter and team player is essential
  • Investigate, analyze and resolve problems on a timely basis. Respond to complex client issues and escalations to ensure that the support rendered meets or exceeds clients needs and provides client satisfaction. Resolve SWAT cases
  • Coordinate communication with other ADP Business Units to expedite responses to critical client situations. Escalate cases to Corporate Payroll Support, as appropriate
  • Provide complex technical expertise and guidance to members of Payroll Support Team, as required
  • Provides payroll, software, and technical phone support to an assigned client base through chat, telephone and email communications and/or onsite visits
  • Researches client’s payroll and system errors and provides timely resolutions for all clients

Experience For Database & Payroll Support Assistant Resume

  • Exposure to customer support CRM tools, Computer software and Microsoft Office
  • Provide status report of audits to field and management, and assist with questions on audit results
  • Prepare standard reports for the Payroll department, along with report requests from external departments such as: Accounting, Tax, Human Resources, Workers’ Compensation, Accounts Receivable, and Business Optimization and Operations Support
  • Prepare payroll data files for import
  • Responsible for payroll related projects as assigned
  • Maintain written procedures for processes

Experience For Payroll Support IT Engineer Resume

  • Provides first level response support to managers, team members, employees and other customers
  • Monitors and ensures proper documentation of employee benefit payments
  • Serves as liaison to employees related to pay questions and resolves pay issues
  • Reviews payroll audit reports and remedies errors
  • Maintains documentation or records within appropriate HR systems
  • Works cross-functionally with other departments (as required) to coordinate customer resolution

Experience For Accts Payable Rep, Senior. / Payroll Support Resume

  • Applies general knowledge of the organization, job content, practices and procedures. Has acquired the knowledge and skills necessary to be proficient in all aspects of job
  • Performs functions moderately complex in nature and recognizes the need to apply various methods to accomplish tasks
  • Calculate and settle payroll, load formatted data into Workday, initiate outbound integrations and research and resolve integration issues related to the payroll process
  • Demonstrated knowledge of payroll rules, regulations and compliance with wage and hour laws (FLSA, DOL, etc.)
  • Ensure proper deductions for taxes, medical, and all other benefit programs
  • Assist employees and managers with payroll issues, requests for payroll information and use of employee self-service and manager services within Workday

List of Typical Skills For a Payroll Support Resume


Skills For Payroll Support Specialist Resume

  • Your analysis , synthesis and communication skills are your strengths
  • Working experience with SAP and Success Factors
  • Experience with payroll processing or accounting functions
  • Experience administering payroll, preferably in a large manufacturing company
  • Experience supporting or implementing Payroll solutions
  • Experience demonstrating initiative, flexibility and providing complete follow through on areas of responsibility
  • General Ledger accounting experience for a public sector organization
  • Very strong analytical approach to troubleshooting

Skills For Payroll Support Analyst Resume

  • Experience processing multi-state payroll
  • A successful track record of managing multiple urgent priority issues concurrently
  • Experience with multi-state Payrolls for both exempt and non-exempt employees, to include payroll reporting
  • Manage a queue of Payroll cases, prioritizing issues based on severity and customer impact
  • Multi-state payroll experience
  • Experience as a Payroll Service Representative
  • Knowledge and/or experience on Payroll systems (i.e. Ceridian) is an advantage

Skills For Payroll Support Partner Resume

  • Utilizes technology such as artificial intelligence, process automation tools, or data analytics to improve payroll efficiency and effectiveness
  • Previous Payroll or Human Resource experience
  • Excellent knowledge of MS Office applications (i.e. MS Excel, Word)
  • Working in a ticketing system
  • Willing to work extended hours, holidays and weekends when necessary
  • Responsible for monitoring and integrating Time clock and other interfaces and problem resolution on existing clients
  • Run post processing payroll reports and integrations in Workday to support the Finance team with tax filing via ADP and balancing

Skills For Associate Payroll Support Specialist Resume

  • Assist in testing within Workday Sandbox during system upgrades and perform user acceptance testing for system enhancements
  • Using SAP, preferably SAP HCM including Payroll
  • Balance ownership of existing case load while troubleshooting newly discovered issues
  • Assist in payroll processing including overtime computations, mandatory contributions, benefits deductions and payroll taxes
  • Prepares reports illustrating payroll expenditures, including such items as tax payments and benefit plan disbursements
  • Positive, professional attitude and personality that adapts to changes, and remains determined and calm when faced with challenging situations
  • Organized and capable of meeting all deadlines

Skills For Client Manager / Payroll Support Resume

  • Support company and department initiatives by participating in development and implementation efforts
  • Intermediate Excel knowledge, including VLOOKUP and Pivot Tables
  • Flexible on working hours and days
  • Supports Time Administrators and Supervisors in ensuring time sheet accuracy as an input to the bi-weekly payroll
  • Performs scheduled payroll audits to ensure the accurate and timely processing of payroll
  • Organize and multitask while continuing to meet deadlines
  • Work reliably and efficiently under demanding deadlines
  • Responsible for client support issues regarding software version updates and installation questions

Skills For Workday HCM / Payroll Support Analyst Resume

  • Conduct payroll audits to ensure Company polices and state regulations are being adhered to
  • Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of HR policies
  • Establishes standards and procedures for handling transactions and administration of payroll operations
  • Inputs or maintains data relevant to processing employee data changes
  • Determines best method(s) to resolve issues ensuring customer satisfaction and adherence to organization policies and practices as well as legal regulations
  • Work with Benefits Team to ensure proper coding for FMLA, Disability, Leaves, etc
  • Detail oriented and has the ability to solve problems of a variable scope
  • Value teamwork, communicates openly, and is receptive to feedback

Skills For Payroll Support Assistant Resume

  • Perform and assist with various tasks such as processing bi-weekly, monthly or weekly payrolls, entering payroll data into system database, verifying accuracy of figures and computations and balancing and reconciling accounts
  • Prepare and maintain confidential employee payroll records, files and reports for multi-state pay distribution
  • Assist with the payroll control function to include: comparison of wages and explanation of variances, reviewing deduction and earnings wage types to ensure accurate data entry and balancing to journal
  • Ensure that appropriate time has been entered by managing missing time reports and understanding the different time codes
  • Adhere to departmental standards related to control processes and data entry; electronic retention of control documents for audit purposes; and simulating paychecks and verifying appropriate system/process events
  • Assist with the day to day operational components of the payroll process to ensure that applicable laws, regulations and policies are followed while balancing business needs and providing flexibility when needed/appropriate
  • Provide quality customer service and resolve all questions and problems in a timely manner

Skills For Database & Payroll Support Assistant Resume

  • Provide payroll support and consultation to human resources contacts and employees by having a basic understanding of the pay policies, union contracts, payroll tools and government regulations
  • Experience in a central payroll operations organization
  • Experience as a timekeeper in PeopleSoft and or in PeopleSoft modules
  • Provide customers with complete and accurate responses to payroll and time related matters in a timely and accurate manner
  • Work with employees and agencies to complete any incoming subpoenas and other payroll related verifications such as Social Security Administration, Unemployment, Child Support and other income verifications
  • Maintain confidentiality through actions and protecting human resources and payroll data
  • Knowledge of EBS/ Oracle
  • In a Customer Support, Payroll Clerk, or Data Entry role
  • Knowledge of US Payroll would be considered a great asset

Skills For Payroll Support IT Engineer Resume

  • Expert knowledge of Internet, browsers, mobile applications and web navigation is necessary
  • Process Quick Pays/Voids/Reversals as required
  • Participate in quarter-end and year-end assignments as needed
  • HR background would be a nice to have
  • Proficient with Microsoft Systems
  • Monitors pay issues for Short Term Disability, Military, Jury Duty, Funeral, Bereavement, etc. and takes appropriate action as needed

Skills For Accts Payable Rep, Senior. / Payroll Support Resume

  • Provides customer service to associates with Payroll questions and Payroll related policy questions
  • Supports new hire Associate orientation and ensures the entry paperwork is completed accurately, timely and within Federal regulations
  • Handle time sensitive escalated issues
  • Participate in our 24/7 Global Support
  • Proficient in business system applications such as Microsoft Outlook, Excel, and Word
  • Certified Payroll Professional (CPP) required

List of Typical Responsibilities For a Payroll Support Resume


Responsibilities For Payroll Support Specialist Resume

  • Highly organizational and/or project management skills
  • Regular review of system, business processing and validating optimization of payroll best practices as related to Workday
  • Work with the payroll operations analysts to improve manual or inefficient processes and validation of report requirements
  • Coordinate the countywide payroll distribution for bi-weekly and semi-monthly payrolls. Control of related paper stock, printing, and oversee quality control
  • Ensures all system processing for payroll calculations, retro’s, deduction arears , GL postings are efficient and accurate
  • Regularly participate in business continuity and operational planning activities
  • Develop tools and follow best practice methodologies for all aspects of payroll operations and payroll accounting activities

Responsibilities For Payroll Support Analyst Resume

  • The ability to handle a number of tasks simultaneously in an environment where regular interruptions are normal
  • Front desk main point of contact for Central Payroll Operations to department and agency staff and build relationships of trust, respect, and partnership through excellent customer service in person, by phone, and through written correspondence
  • Administer payroll for the Payroll Operations Team
  • Process miscellaneous receipts for BPROS section and assist with reconciliation. Prepare and process purchase orders, billing, and invoicing through Oracle Financials
  • Administer contract services, evaluate potential vendors for services, supplies, and equipment, and represent Payroll Operations for on-going vendor contracts for services and supplies
  • Are skilled in written and verbal communication
  • Organize and coordinate PeopleSoft Forums, staff meetings, and other ad hoc projects as assigned
  • Are proficient in Microsoft Word, Excel and Outlook or equivalent

Responsibilities For Payroll Support Partner Resume

  • Create pay data batches, verify and reconcile wages & hours from various applications. Calculate time cards when needed
  • System maintenance, including , but not limited to new hire set up, taxes form processing, local taxes, timekeeping input, direct deposit set up, benefits set up, terminations, garnishments processing and employee verifications of employments
  • Calculate and process off-cycle manual checks
  • Produce audit reports, audit registers, accruals and special cases
  • Assist HRBP, managers and employees with time and attendance entries
  • Receive and respond timely to tickets, telephone, e-mail inquiries and US mail

Responsibilities For Associate Payroll Support Specialist Resume

  • Responsibilities for supporting the overall back-office payroll production function, ensuring timely and accurate preparation of all Canadian and US payrolls and ensuring appropriate checks / balances and reporting are completed in accordance with prescribed timelines and procedures (GAAP, SOX, etc.)
  • Maintain and review regularly the integrity, reliability, and timeliness of payroll system changes and related information that has been input by the employee services representatives and payroll analysts, ensuring strict adherence to statutory and other company reporting requirements
  • Works closely with other HR service departments (benefits, pensions, employee services, compensation, advisory)
  • Investigates, collaborates, tests and works with TIS teams to resolve issues as required
  • Participates in all year-end validation and production, including developing the predictive actions pertaining to accuracy with PIER, taxable benefits, and all earning/deduction reporting,
  • Participate in all technology upgrades and projects as required
  • As a key stakeholder, assisting in the biweekly payroll production integrations, system support and , year-end processing, to ensure all deadlines and objectives are met

Responsibilities For Client Manager / Payroll Support Resume

  • Ensure accurate maintenance of statutory data through regular data cleansing and running reports to identify potential issues. Liaise with ADP and other providers to rectify any problems/issues
  • Calculation and payment of off-cycle payments (advances, holiday pay, termination payments)
  • Monitoring time sheet submission and assisting the payroll specialist to ensure that all time sheet data is received by the payroll department according to and in line with tight processing deadlines
  • Assist payroll specialist with period end routines, including review of P30 and reconciliation of payroll associated balance sheet accounts, keeping accurate records of resolutions for audit purposes
  • Support store managers with timesheet systems by responding quickly and accurately to change requests – work to deadlines
  • Comply with all SOX audit requirements

Responsibilities For Workday HCM / Payroll Support Analyst Resume

  • Flexible attitude and customer focused
  • Account and credit card reconciliation
  • Manage payroll workflow to ensure all transactions are processed in a timely and accurate manner
  • Prepare and load data files
  • Understand payroll rules, regulations and compliance with wage and hour laws (FLSA, DOL, etc.)
  • Understand payroll taxes and benefits
  • Process special adjustments and manual checks as needed

Responsibilities For Payroll Support Assistant Resume

  • Assist employees and managers with payroll issues and requests
  • Provide backup support to the Talent Management Systems Helpline
  • Create and run adhoc reports as needed
  • Key to this role is the ability to work collaboratively with internal (i.e. Employee Services, Benefits, employees, etc) and external customers (vendors, etc) to support daily operations and performing/supporting audits
  • Key to this role is the ability to identify opportunities/recommendations to improve and support various HR processes and to execute
  • The Payroll Support Specialist is responsible for payment of bills monthly/quarterly and reconcile payments
  • Key to this role is liaison between Linde and garnishment service provider

Responsibilities For Database & Payroll Support Assistant Resume

  • Comprehensive knowledge of payroll practice
  • Interface with individuals at all levels of the organization to understand requestor’s needs
  • Pumi for all payroll related disbursements
  • Deposit security deposit/car loan & reconciliation
  • Follow up with ADP on tax issues
  • Work in a close quarter environment

Responsibilities For Payroll Support IT Engineer Resume

  • Review daily diagnostics for accuracy of data input
  • Review and make recommendations to improve and/or update systems and procedures
  • Retrieve audit information as needed
  • Maintain confidentiality of sensitive employee data
  • Serve as the primary liaison between Oracle NetSuite and the customer

Responsibilities For Accts Payable Rep, Senior. / Payroll Support Resume

  • Participate in activities and contribute ideas designed to improve customer satisfaction
  • Use decision-support tools to answer questions
  • Collaborate with internal teams on complex problems
  • Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products
  • Utilize Workday system
  • ADP Enterprise E-Time
  • Process ADP invoices

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