Office Head Resume Sample

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Aric Dickens
7733 Wisozk Ramp,  Detroit, MI
+1 (555) 211 0532

Work Experience

Head of Office
01/2017 - PRESENT
Boston, MA
  • Provide oversight of the AML Program
  • Lead the dispensation process for Regional AML. Review and assess dispensations submitted, forming a recommendation for sign-off by the Regional Head of AML
  • Ensure that variances introduced by business lines or geographies are monitored and considered for ongoing enhancements of the Program, to ensure Regional consistency in the management of risk
  • Ensure standards and policy documents are up to date and reviewed periodically, in accordance with Program requirements of other trigger events
  • On behalf of Regional AML, provide oversight of the Affiliates Due Diligence Program. Establish and manage the mechanism through which the risk assessment of an affiliate considers the volume of dispensations granted and the risk associated with dispensations granted, and is reviewed further to leading MI risk indicators
  • Establish the framework for AML reporting, encompassing Senior Management reporting and Management Information to be reported on regionally, by LoB
  • Ensure prioritization of the development of accurate, frequent and comprehensive AML management information
Ffm\head of Representative Office
08/2013 - 11/2016
New York, NY
  • Assess the Regional AML Management Information to provide a strategic appraisal of emerging risk trends, opportunities and risks, evaluating the effectiveness of the Program and forming recommendations of mitigating actions required
  • Lead the preparation of the annual AML report and execute the EWRA qualitative assessment through the AML offices. Validate responses submitted leveraging MI and other Governance information reporting
  • Liaise with the Monitor’s Office to manage requests for information from Global AML
  • Coordination of inquiries on behalf of authorities and industry bodies on AML matters so as to ensure that the Group’s Regional interests are represented and professional and positive relationships are fostered
  • Lead communications for the AML function, including the AML Steer Co and Townhalls for the immediate AML function, Senior Stakeholder briefings, regional/country level briefings through the country AML Offices, are conducted to gain support for change initiatives. Establish and execute upon broader employee communications plans to support the implementation of the AML Program
  • Establish and lead the overall AML Plan
  • Partner with the FCC Program and other partners to shape the AML Plan, ensuring that there are clear goals, benefits, scope, governance and delivery structure with planning, design, and consultation with key stakeholders in the Regional AML Teams and Partner functions
Head of Treasury Middle Office
02/2008 - 07/2013
Philadelphia, PA
  • Ensure prioritization of AML Projects, to ensure focus on highest impact risk management initiatives, responding the audit and regulatory findings along with the results of the EWRA
  • Lead coordination of projects, stakeholder involvement and attendance of related steering committees, ensuring alignment of AML initiatives with other functions within FCC and RC
  • Represent the AML Executive Committee at related Steering Committees, acting as an effective escalation point for AML, facilitating issue resolution
  • Manage a team leading special projects and resolution of other escalated items within the broader remit of the AML function
  • Establish and manage the Regional AML budget
  • Partner with HR to ensure development and implementation of the AML human capital plan, including establishment of core competencies for all AML function roles, capacity planning, succession planning, and oversight of the year end calibration process for the AML Function
  • Ensure the services delivered by, and activities undertaken are subject to appropriate management control and oversight and are performed in compliance with the regulatory requirements attaching to our legal entities and with BNYM’s policies and procedures


Keiser University - Tallahassee Campus
2004 - 2008
Bachelor's Degree in Business Administration

Professional Skills

  • Excellent team working, communication and time management skills (essential)
  • Strong leadership skills: talent management, performance management, coaching and feedback
  • MS Office – strong Excel skills
  • Strong motivational skills and the ability to maximise team performance and foster a supportive and collaborative environment
  • Strong technical skills and industry knowledge
  • Excellent verbal and written communication skills in Spanish and in English
  • Influencing skills at senior levels or organization

How to write Office Head Resume

Office Head role is responsible for planning, leadership, retail, finance, credit, securities, training, integration, database, recruiting.
To write great resume for office head job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Office Head Resume

The section contact information is important in your office head resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Office Head Resume

The section work experience is an essential part of your office head resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office head responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office head position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Office Head resume experience can include:

  • Provide appropriate periodic and ad-hoc management information and management commentary to ensure transparency on operational performance, service quality, risks/ issues, status of key activities / projects and plans and priorities
  • Thorough understanding of strategic and consultative selling with an ability to use highly developed questioning skills
  • Proven experience in leading
  • Proven ability to prioritize work set objectives and meet project budget and timelines
  • Capable of building a good working relationship with senior Ops Managers in BP2S is an invaluable attribute
  • Documented experience in implementing environment and health programs at the national or international level

Education on an Office Head Resume

Make sure to make education a priority on your office head resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office head experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Office Head Resume

When listing skills on your office head resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical office head skills:

  • Solid working experience in sales & marketing in the Chemical Industry and experience with polymers
  • Build skills base and competences through facilitation of appropriate training to raise proficiency of middle office team
  • Experience in establishing good relationships with other stakeholders
  • Exposure to working effectively in a complex and global environment with internal clients and suppliers in various disparate locations
  • Polish language skills are helpful in working with staff and with managers from CIB Poland
  • Work with team to develop a distinctive culture and to develop their skills and capabilities

List of Typical Experience For an Office Head Resume


Experience For Head of Office Resume

  • Documented experience in developing health and/or environment policies
  • Excellent knowledge of gender equality and women's empowerment
  • Strong knowledge of country and/or region
  • Provide strong directional leadership to the insurance client account team in the London Office
  • Develop and execute an effective business plan to achieve budgeted revenue in line with growth projections
  • Ensure that services delivered are in accordance with MMC and FCA required standards ensuring full understanding and training is provided for 100% compliance
  • Track and monitor progress of individuals against plans/targets, providing coaching and leadership around performance
  • Develop bench strength at direct report level; identify and develop key talent; and embed succession planning

Experience For Head of Treasury Middle Office Resume

  • Identify and analyze trends, opportunities and threats to fundraising
  • A track record of fund raising and successful implementation of project grants
  • Assist the treasury department with monthly payment processing of financial instruments and management of Cobham’s Treasury Management System
  • Represent Marsh in the London business community, building an appropriate network of clients, prospects, centres of influence and insurer contacts
  • Scientific and technical knowledge on environment and health areas, including but not exclusive, health impact assessment, water, sanitation and hygiene, climate change, air pollution, chemicals, workers health and other environment and health issues

Experience For Ffm\head of Representative Office Resume

  • Skillful in modern management methods (performance measurement, design and operation of modern management information systems, planning and evaluation, etc.) with a track record of management of teams ( e.g. between 20 and 40 people
  • Knowledge of the WHO and UN system would be an asset, as would experience of working with other multi-and bilateral development agencies active in the environment and health sectors
  • Formulates and implements the programmes of work of ESCAP Subregional Office for East and Northeast Asia by identifying subregional priorities and needs and delivering mandated outputs effectively and in a timely manner
  • Leads, supervises, carries out and delivers high quality and policy relevant analytical work on issues and concerns in the subregion both for preparation of stand-alone knowledge products and as inputs to ESCAP publications
  • Supports countries through technical assistance and capacity building including through accessing ESCAP wide capacities, products, services and technical experts
  • Undertakes the programmatic tasks necessary for the functioning of ENEA including ensuring effective management of the extra budgetary resources allocated to the ENEA office and its programmes including the deployment of funds for technical cooperation and capacity building programmes delegated to the ENEA
  • Commercial insurance experience
  • People management experience

Experience For Head of Programme Management Office Resume

  • Supports proactively resource mobilization for ESCAP from ENEA members
  • Undertakes the administrative tasks necessary for the functioning of ENEA, including recruiting staff, taking due account of gender and geographical balance, managing the operations and providing guidance, and supervision to all staff
  • RIBO licensed or the ability to obtain it
  • Coordinate and provide support for sign off for annual FCC AOP for the US
  • Responsible for the People Management Strategy for the US which takes in Resourcing, Talent framework, performance management, annual review alignment for FCC and strategic People Development initiatives
  • Advanced user knowledge of Microsoft Office (Excel and PowerPoint essential)

Experience For Head of Change Portfolio Management Office Resume

  • Support department head manage the sales and distribution of all the bank’s products, ensuring revenue is maximized and the bank’s overall sales goals are achieved
  • Conduct daily review of Management Information Reports to monitor product sales and identify issues/underperformance areas at an early stage
  • Support department head set goals for each sales channel to align with overall sales goals, regularly reviewing and revising them to cope with environmental changes
  • Work with Risk Management team to ensure compliance regulations are fully adhered to
  • To know and be in line with all regulatory, bank and the Unit’s requirements, procedures and processes
  • To participate in weekly meetings to share own and customers’ feedback on daily issues
  • Seek clearance from Compliance and Business Management on implementation of new regulatory and internal requirements impacting KYC, NCA, periodic review documentation

Experience For Head of FCC AML Office Resume

  • Work as process owner to identify the risk migration, areas for continuous improvement in line with regulatory and internal requirement changes
  • Ensure a robust control environment is managed and maintained with continuous development in order to minimize risk as well as maintaining on-going compliance with regulatory & audit requirements
  • Develop innovative strategies for increased resource mobilization within Japan in both the private and public sectors
  • Provide expert advice and timely guidance as well as substantive technical support to Programme Sections and Regional Offices, in developing strategic proposals for fundraising from Japanese donors as well as in creating strategic partnerships
  • Develop and nurture donor relations, and act as a strategic interface between donors and the RM Section, in particular with respect to communicating donors’ priorities and expectations to the Section
  • Establish and nurture positive partnerships with the Government of Japan, and through such partnerships initiate evidence- based advocacy to help increase funding for the core budget, and for existing and new UN Women programmes

Experience For Head of Technology Services Progam Management Office Resume

  • Business Initiatives: Work closely with the COO and Head of Risk for Private Investments and take a leadership role in driving various key strategic initiatives with respect to the private investing platform
  • Regulatory Interactions: Coordinate regular discussions with and examinations by the Federal Reserve Bank of New York and other regulators
  • Team Management: Oversee a team of Analysts and Associates
  • ‘Hands on’ ability to personally execute and facilitate workshops under peak project activity
  • Function as primary liaison with the Enterprise PMO to shape and understand the EPMO’s approach to project governance, methodology and changes across the project community
  • Recommend solutions that create value for the organisation through FX hedging and management for Capita’s growing international footprint, covering all aspects of cash, interest, FX and hedging
  • Assist the Country Director and the Senior Management Team to promote IRC’s image externally

Experience For UN Women Head of Office, Japan Liaison Office Resume

  • Proactively coordinate and advocate on IRC’s behalf with local and national officials to ensure that the desired outcomes for IRC’s cross border activities are achieved
  • Ensure senior IRC staff are aware of and understand any concerns of government officials regarding IRC’s operations, and that such concerns are factored into IRC’s communication strategy and programming
  • Experience in financial industry
  • Support the Country Director and Deputy Director of Operation on all issues related to IRC’s registration in Turkey
  • Build global relationships across different cultures

Experience For Head Office Accountant Resume

  • Fluent English is essential. French would be considered as an asset
  • Comprehensive knowledge of Securities Services industry, rules and regulations although not essential would be very helpful
  • Provide a working environment that allows the team to focus on achieving individual and collective targets with an emphasis on increasing renewable revenue streams
  • Experience in finance area
  • Strong commitment to IRC’s mission, purpose and values

Experience For Head of Sales Office Sweden Resume

  • Full P&L budget responsibility with excellent business and financial acumen
  • Considerable experience in corporate client retention and development
  • Strong strategic and business acumen and the capability to execute consistently on strategy
  • Communicate progress towards strategic and operational goals to the Regional Director
  • Act as Client Director on your own portfolio of major client accounts

List of Typical Skills For an Office Head Resume


Skills For Head of Office Resume

  • Strong experience in a Technology related environment
  • Strong experience and subject matter expertise in Technology Business Management and Financial Management within a global corporate environment
  • Global team leadership and staff management skills within a matrix structure
  • Good understanding of accounting principles for investments and derivatives
  • Experience in leading diverse teams in complex environments

Skills For Head of Treasury Middle Office Resume

  • Experience in managing Emergency ResponsE
  • Curiosity and eagerness to develop new business via good contacts and networking abilities
  • Work closely with coverage and operations to ensure smooth client on-boarding experience and fulfill the KYC, periodic requirements etc
  • Ensure cross-functional engagement of stakeholders to secure effective deployment of the ‘Lifting Project Implementation’ framework
  • Knowledge /practice experience of Treasury products and Finance systems and operational processes
  • Good knowledge of IFRS and Regulatory standards as applied to financial services
  • Wide Treasury and Product control experience
  • Experience in leading a team is an asset

Skills For Ffm\head of Representative Office Resume

  • Experience in the in the field of gender and human rights of women is an asset
  • Experience in administrative systems and UN system norms is an asset
  • Experience in country and/or region is an asset
  • Provide direction and guidance, as needed, to the MD’s PA to ensure time is aligned to priorities
  • Managing CAL reports generation: Cancel, Amend and late trades monitoring and reporting
  • Reporting: Manage ongoing reporting requirements to ensure reports are delivered accurately and in a timely manner
  • Partnering with Front Office to ensure robust control environment to support all front office activity

Skills For Head of Programme Management Office Resume

  • Knowledge of Commercial, Retail and Treasury banking in an international banking group and associated financial drivers
  • Pro-active in terms identifying & communicating change requirements within Product Control
  • Treasury P&L Reconciliation, monitoring and reporting
  • Manage T-bills’/Bonds portfolio Revaluation against market rates along with accounting processing (MTM)
  • Maintain and develop own knowledge and expertise at the leading edge of banking industry practice
  • A detailed understanding of accounting principles in practice
  • Identify opportunities for improving product sales through refining distribution strategy

Skills For Head of Change Portfolio Management Office Resume

  • Direct responsibility for the Group’s Cash Management and Cash Forecasting process, supervising the Front Office Dealer
  • Manage IRC’s reporting requirements to national and state government authorities (excluding tax and social insurance authorities)
  • Knowledge of financial reporting and control practices and principals in a major quoted group
  • Stop loss, Off MKT rates monitoring
  • Traders Mandates maintenance and monitoring
  • Monitor and control over all dealing activities
  • Ensure compliance with local traded market risk regulations and reporting requirements

Skills For Head of FCC AML Office Resume

  • The success of UN Women in mobilizing resources in Japan to help advance the mandate of UN Women on gender equality and women’s rights
  • Track record of consistent achievement in Middle Market and/or Risk Management in a leadership capacity, demonstrating personal and team results
  • Promotes a sales culture focusing on growth and innovation
  • Instills accountability, organizational learning and operational excellence
  • Build high performing team driven to achieve
  • Knowledge of the other UN official working language is an asset

Skills For Head of Technology Services Progam Management Office Resume

  • The jobholder is accountable for ensuring that the compliance and reputational risk standards are in accordance with the AML Program
  • Significant input into the strategic plans globally and accountable for converting strategic plans into operational objectives for the US
  • Proactively identify key emerging compliance risks across all FCC categories and interface with other global compliance areas
  • Identify the root cause of product sales underperformance through data analysis, gathering more information from relevant parties when necessary
  • To know and use all current functionalities of the Unit’s product environment, used for conducting of bank services and processes
  • Change Portfolio Management & Planning support
  • Risk Management: Help to manage risk for the private investing businesses within Investment Management
  • Governance: Drive processes and initiatives for Investment Management committees and working groups
  • Manage IRC’s decision book, ensuring it is kept up to date

Skills For UN Women Head of Office, Japan Liaison Office Resume

  • General Acceptance Risk Principals in Treasury products
  • Awareness of cultural differences
  • ACI Accredited (Financial Market Association Treasury Certificate)
  • Develop and maintain active relationship and partnerships with the Government, NGOs, the UN system and development partners, institutes, academia, the media, and private sector on women's issues to enhance collaboration, resource mobilization and/or share ideas and to influence agenda and priority setting
  • Oversee the development of knowledge management strategies and methodologies; manage the process of identifying and synthesizing of best practices, innovations and lessons learned that are directly linked to the implementation of the programme and contribute to their global dissemination and supports further programmatic expansion
  • Work closely with the regional Product Control to ensure robust controls around Treasury and positions are accurately reported with deep gap analysis for any changes in Bank’s positions for all Treasury activities Foreign Exchange, Money Market, Government Securities, Corporate bonds and Derivatives
  • Build strong and talented Treasury Middle Office team and ensure hiring of talented people
  • Coordinate with concerned stakeholders to validate the FTP models
  • Ensure all applicable Product Control Policies and Controls are implemented, and monitored to ensure effectiveness

Skills For Head Office Accountant Resume

  • Relief experience
  • Provide the product control report to the board risk committee twice a year
  • Participate in the subsidiary audit committee report upon discussion
  • Provide the treasurer and the CFO along with the MD the regular report about Bank’s FX position exposure along with treasury P&L reconciliation
  • Ensure accounting for Treasury products in accordance to IFRS, Central Bank and Group standards. This includes accurate implementation of financial statements disclosure, CBE related issues and Basel requirements
  • Provide the BP&A unit with the monthly FTP rates for each product by each business
  • Coordinate with external audit and ensure auditors receive all the information and explanations
  • Coordinate the preparation of the annual budget/forecasts. Through the FTP model

Skills For Head of Sales Office Sweden Resume

  • To oversee and support treasury financial reporting and control framework across and ensuring that product control infrastructure meets best practice for efficiency and internal and external standards
  • Manage production and accuracy of accounting parameters of all Treasury trades from trading platform to core banking system
  • FX position reconciliation, monitoring and reporting
  • Assist in the reduction of operational risk in the Treasury Front and Back-Office
  • Monitor Treasury P&L and Risk Exposures
  • Escalate Control & Governance issues to Regional Product Controller timeously
  • Take ownership and drive Product Control initiatives initiated at Regional Office
  • Develop staff knowledge in Product Control, technical expertise
  • Ensure Staff have annual Performance Development plans and there is a formal assessment process

List of Typical Responsibilities For an Office Head Resume


Responsibilities For Head of Office Resume

  • Be an active member of the regional leadership structure to promote best practice and thought leadership
  • General management: Leads the development and implementation of the strategic direction for the office. Supports the concept that puts the best resources in front of clients markets, and the business community and acts as a collaborative business partner. Communicates the office strategy and performance against established goals
  • General management: Leads the development and implementation of the strategic direction for the office. Supports the concept that puts the best resources in front of clients, markets and the business community and acts as a collaborative business partner. Communicates the office strategy and performance against established goals
  • Assess national social development trends and identify emerging issues of relevance to the mandate of UN Women to identify opportunities for development planning to advance UN Women goals and objectives in the country
  • Identify strategic programme opportunities, approaches and modalities to strengthen UN Women country presence and relevance, in close consultation/collaboration with national development stakeholders and partners

Responsibilities For Head of Treasury Middle Office Resume

  • Oversee the appraisal and approval of UN Women programmes in line with corporate guidelines and consistency with corporate policies and strategies
  • Manage the front office team
  • Responsible for the implementation of the investments strategies across local balance sheets with focus on achieving superior returns through efficient execution, management of risks and optimal construction of the investment portfolios
  • Responsible for the coordination of the local Asset/Liability Management and Investment Committees (ALMICs) and ensuring decisions are implemented in a timely manner and documented properly
  • Research, develop and propose appropriate income/return enhancement strategies or new investment opportunities to support Investment Management objectives
  • Monitor the internal and external management of the local investment portfolios and ensure that superior investment performance within the constraints of strategic and tactical asset allocation, risk-taking capacity and local regulatory constraints is achieved
  • Build an efficient investment governance, including appropriate controls for internal asset management
  • Monitor investment income plan and forecast for invested assets of the local legal entities
  • Maintain day-to-day operational relationships with both internal and external asset managers

Responsibilities For Ffm\head of Representative Office Resume

  • Support the local entities with investment know-how in product development and product launches (e.g. life business for unit-linked investments and pension funds)
  • Deep understanding and knowledge of HSBC’s activities, products, processes and systems, able to evidence the ability to navigate through the Group’s businesses and structure
  • Entrepreneurial spirit to operate remotely from the respective business units in a trustworthy, dynamic and self-motivated way
  • Target driven, self-motivated, willing to adopt and internalize Citi’s values
  • Lead the team in an inspirational way to meet challenging goals
  • Languages: English language – fluent, German language – advantage
  • Knowledge of legal and compliance regulatory requirements

Responsibilities For Head of Programme Management Office Resume

  • Knowledge of MS Office packages, and ACII qualified (or equivalent) an advantage
  • Market and Customer focused
  • Good understanding and knowledge of capital markets, financial products and investment structures with a strong preference for fixed income, equity and derivatives
  • Understanding of liability-driven insurance investing. Proven practical experience with Asset/Liability-Management and Strategic Asset Allocation process (ideally within an insurance company)
  • Experienced in running a complex set of portfolios for multiple legal entities

Responsibilities For Head of Change Portfolio Management Office Resume

  • Sound knowledge of the local investment and insurance regulation (Solvency II)
  • Experience of building a portfolio and project ‘platform’ that facilities the digital capture, management and analysis of all the elements of the change portfolio
  • MS Office - Excel and PowerPoint
  • Fluency in Japanese is an asset
  • Progressively responsible experience at the national and/or international level in design, planning, implementation, monitoring and evaluation of development projects
  • Experience in establishing inter-relationships among international organization and national governments
  • Knowledge of local language is an asset

Responsibilities For Head of FCC AML Office Resume

  • The success of UN Women in building and nurturing successful strategic partnerships with both the public and private sector in Japan, and thereby critical to increasing advocacy, funding and policy dialogue with and support to Japan on gender equality and women’s rights and the role of UN Women therein
  • Supervise subordinates. Coach, counsel and train team mates. Recommend promotion or disciplinary action
  • Proficiency in written and oral English, Arabic is useful
  • License in humanities
  • HFM - advantage

Responsibilities For Head of Technology Services Progam Management Office Resume

  • Fosters and actively promotes south-south cooperation through harnessing the subregion’s member States’ best practices in achieving sustainable development, taking into account the green growth approach, and energy efficiency, including the North-East Asian Subregional Programme for Environmental Cooperation (NEASPEC), and acting as NEASPEC’s dedicated secretariat
  • Information management: Shares relevant information with staff to ensure goal achievement and client satisfaction. Acts as a business partner in the development of both technology-based and process-based business solutions in order to balance user requirements. Understands and effectively utilizes information and data processing technology to support and improve staff and process efficiency.
  • Information management: Shares relevant information with staff to ensure goal achievement and client satisfaction. Acts as a business partner in the development of both technology-based and process-based business solutions in order to balance user requirements. Understands and effectively utilizes information and data processing technology to support and improve staff and process efficiency
  • Contributes to the development of the work programmes of functional divisions and supports their implementation in East and Northeast Asia in all technical areas where ESCAP is engaged, in particular social development, disaster risk reduction and resilience, climate change, management of natural resources, connectivity for the 2030 Agenda, energy and means of implementation
  • Fosters and actively promotes south-south and triangular cooperation through harnessing and promoting the best practices of the subregion’s member States’ in achieving sustainable development, including through the North-East Asian Subregional Programme for Environmental Cooperation (NEASPEC), and acting as NEASPEC’s dedicated secretariat

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